Ian and Carlie have been absolutely amazing from start to end !! The team at Darlington also were brilliant from the second we stood on the forecourt until we left in our lovely car , they offere... Ver mais
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Ian and Carlie have been absolutely amazing from start to end !! The team at Darlington also were brilliant from the second we stood on the forecourt until we left in our lovely car , they offere... Ver mais
A empresa respondeu
I will always be honest, be that good or bad. I have had experiences in the past that haven't been so great but from the first contact to the end. I have been lucky to have had top class service when... Ver mais
A empresa respondeu
We were asked what we were looking for and Jake found us the car, sadly it was in the one colour we said we didn’t want. Jake took us on a test drive and shared his knowledge of the vehicle. On our re... Ver mais
A empresa respondeu
Darlington Nissan Vertu has a brilliant team. Neil, one of sale representative showed unique professional skills, was very attentive, patient and kind to our autistic child that been with us at a time... Ver mais
A empresa respondeu
Escrito pela empresa
McMullen Road, DL1 1XP, Darlington, County Durham, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
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Lara was excellent help with everything top service
Well done lara

Resposta da Vertu Motors - Nissan Darlington
I will always be honest, be that good or bad. I have had experiences in the past that haven't been so great but from the first contact to the end. I have been lucky to have had top class service when choosing and receiving a new car. Huge credit for this goes to Atif and Jake at Vertu Nissan Darlington. Thank you!

Resposta da Vertu Motors - Nissan Darlington
Ian and Carlie have been absolutely amazing from start to end !! The team at Darlington also were brilliant from the second we stood on the forecourt until we left in our lovely car , they offered us coffees and had a chat with us while we were there and Ian was great at explaining the final steps , I hope the young lad and his wee family enjoy their trip to Edinburgh with their baby ! Thanks so much guys for a fantastic experience !!
Best wishes
Angi and Matty x

Resposta da Vertu Motors - Nissan Darlington
Staff went out of the way to do everything for us,,explaining everything,,also preparing for collection,covering car,so son could unveil it,especially as he didn't know,till then that we were getting car,Thankyou

Resposta da Vertu Motors - Nissan Darlington
BE CAUTIOUS - Had my vehicle serviced on the 02/07/26, after the health check it was highlighted that a ball joint needed replacing due to a crack and the air conditioning was not in working condition. I gave the go ahead for the work to be completed and for a service to be carried out on the air conditioning. When arriving to collect my vehicle I was told that although the air conditioning service has been completed the air conditioning is still not working as there is a crack in one of the pipes which would cost an extra £260 on top of the £160 for the air conditioning service. I did not ask for this work to be completed thankfully and then got a second opinion from my local garage, who have confirmed no pipe needed replacing and it just needed re-gassing (which was suppose to be done as part of the service with nissan). I didn't get any invoice for any of this work until weeks after it was complete by nissan either. Complaints already been raised but no one has been in touch about it. It seems like not only have i been charged for work they didn't actually carry out but they also suggested extra work to be carried out that was not necessary. Each person I have spoke to about this has been defensive/dismissive. First and last time using this place for any service.

Resposta da Vertu Motors - Nissan Darlington
All staff were very friendly, helpful, polite and attentive. 🙂

Resposta da Vertu Motors - Nissan Darlington
Ian, Chris and the team went out of their way to help this process to go smoothly.

Resposta da Vertu Motors - Nissan Darlington
Hass the salesman made everything so easy to do plus we are really happy with the car its ideal for our family.

Resposta da Vertu Motors - Nissan Darlington
Excellent service from Hassan. Nothing was too much trouble. Fantastic manner. Would recommend.

Resposta da Vertu Motors - Nissan Darlington
Atif was great helping with sorting my new car

Resposta da Vertu Motors - Nissan Darlington
Staff are courteous, friendly and thorough, both face to face and on the phone.

Resposta da Vertu Motors - Nissan Darlington
Lara was very helpful and answered all the questions I asked.

Resposta da Vertu Motors - Nissan Darlington
Very friendly and helpful, could not fault my experience buying my new car with them , they went out of there way to make everything easy

Resposta da Vertu Motors - Nissan Darlington
We were asked what we were looking for and Jake found us the car, sadly it was in the one colour we said we didn’t want. Jake took us on a test drive and shared his knowledge of the vehicle. On our return he went to search what we thought was going to be a database but the next minute he shows us the PERFECT car in the best colour. Along the way Jake was understanding of my situation and supported me through the difficulties I faced, keeping me informed each step of the way.

Resposta da Vertu Motors - Nissan Darlington
Excellent service from viewing the car to purchase would recommend Nissan Darlington.

Resposta da Vertu Motors - Nissan Darlington
The only good thing I can say about the experience, is that I got a good deal with Vertu through CarWow. The handover of the brand new Qashqai didn't go smoothly and badly spoiled what should have been a nice day. After the kind offer of a full tank of fuel in the car, whilst we went with the salesman to fill up, a amber E-power system warning light came on. Returning to the dealership for the service dept to look at the fault, was told they had not seen this warning and yet a simple Google search shows it's not that uncommon in Nissan models. So they rebooted the engine management system and sent us away, the following 2 days back at home it reappeared. After contacting the dealership I was told to book it into a local Nissan dealership which I did. Dropped the car off there to be told there was a factory recall on the car and that Vertu Darlington should have done this before the sale of the car. I don't doubt that they will come up with some reply to my review, but this is my honest review of my experience. I must add that Bradley the salesman I dealt with during purchasing the car was brilliant.

Resposta da Vertu Motors - Nissan Darlington
Paul Bilton was friendly and helpful, as were all the staff. Paul helped find a car that met our requirements. He answered all our questions clearly and set out the financial arrangements that we agreed to. He was helpfully flexible in arranging the pick up and transfer etc.
We are very happy with the car and the service from Paul and would be more than happy to deal with Paul on our next change of car.

Resposta da Vertu Motors - Nissan Darlington
I would you like to thank Elliot and the team at Nissan Darlington for my new Juke. Excellent service and great communication from them. Highly recommended!!

Resposta da Vertu Motors - Nissan Darlington
Extremely helpful in finding the car. Elliot in particular made sure we were kept up to date with the purchase and the follow up call.

Resposta da Vertu Motors - Nissan Darlington
I recently got my new car from Nissan Darlington. The process was so smooth & Bradley was so helpful. He didn’t leave much for me to do as he sorted everything out for me. The communication was 10/10 & I’m very happy with my new car! Would highly recommend

Resposta da Vertu Motors - Nissan Darlington
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