Vesta Stoves Opiniões 

Placed an order for an Flue extension on the 9th June 2021 and now radio silence. I have emailed, called and emailed and called with no feedback what so ever. About the contact VISA to report the transaction as un-delivered and try to get my money back unless I get some kind of support. I already have a stove which is a great product but the support is non existent.

We ordered at the end of March and we're told a delivery date in late May. This seemed a long wait, but we understood and accepted this. We still hadn't had any communication by mid June, so we emailed and a few days later we received a generic email about the stove going into manufacture and some info about delays, estimating up to four weeks from original delivery date. We've sent three emails since to get a confirmed delivery date (it's now 20th July), to get a human acknowledgement of our order (of c£1000) with no response at all. The phone number is useless as it directs you to email them. I would avoid this company, we'll be contacting our credit card company to force a refund.

Fantastic product. Ordered with the glass door front and back and looks great on our patio. Had a couple of fires so far and both have been great, with no smoke!
Arrived later than I was originally told, but understandable under the current circumstances....

My 5 Star review is for the Fiesta Stove itself. It is fantastic. I too have encountered the customer service issues that others have. They don’t answer emails or only 1 in 10! So the customer service is a big let down but as it’s a small company trying its hardest to survive in these hard times and keeping its staff paid, I cannot fault the product, so let’s give this company a chance. Arrived just in time for my daughter’s 18th. Family all came round, in the garden, new bar was up, sangria flowing, weather was perfect for a fire as the night chilled. The heat output was incredible, everyone impressed with the Fiesta Stove. Visual it looked great with the glass door. Wish I had ordered a bracket for the extended flue I bought. For some reason the cover was missing so I am back to unanswered emails.

Ordered the garden stove back in May, expected delivery on 31st July, quite a long lead time, but I knew this at point of order.

Stove arrived yesterday and had it fired up last night. Huge firebox and plenty of heat kicked out and the best bit, no smoke wafting over us.

The stove would probably benefit from some refinement around the door handle and stove pipe collar, but for what it is I am pleased with the purchase.

Seems they forgot to ship the cover I ordered, so I’ll have to chase that up.

Arrived yesterday july 15 th packed very well and must say really pleased with the quality of burner looks amazing in garden. Burner was due for delivery on June 28 th but it happens I run a business myself so I understand the problems in these times, it was put to work last night and would highly recommend ,just have some patience with them they are a small firm so bare with them and hopefully years and years ahead with it.

Loving our Vesta Garden stove since it was delivered a couple of weeks ago. It kicks out a huge amount of heat and the pizza stone is a great addition too.

Bought the stove in June, telephone line not connected and emails not answered. No update on delivery or dimensions of fireplace excavation (PDFs manual not working on website). Family businesses MUST have decent customer service to survive, makes them unique and people want to buy. Not sure why Vesta Stoves dont respond

Update October 21, 5 months since purchase, no contact despite emails and tel calls. I would hold off on buying until they sort their back orders out (and stop taking money for new ones)!

I have now been waiting for a month for my refund on my weatherproof cover and, as usual, I get no reply to emails. They say that they will reply to emails but they never do. This is totally unacceptable to spend as much money as we have with a business and then to not be able to get hold of anyone by telephone and for all emails to be completely ignored.

We purchased the Vesta garden stove a couple of month ago and we've used it around half a dozen times so far. This stove does what it says on the tin, the heat output is incredible. Friends who have sat around it in the evening are extremeley impressed and it's really noticeable hen you move away from the stove and feel the temperature around drop.
Would highly recommend to anyone looking for a garden heater that both looks fantastic and provides fantastic amount of heat.

Stove was delivered
Easy to set up
So far all good

Ordered a stove in March and have not received it. Payment for nearly £1000 processed in June and we have heard nothing. Have sent frequent polite emails asking for a delivery date, occasional non committal replies. Have no idea whether we are going to receive this or get a refund and not sure what to do next!!!
Was also offered a gift for a 5* review.

After posting a negative reveiw about an issue with a faulty handle John has since been out with a replacement and fitted so all done. Fair play to him so alls well that ends well.

Really pleased with our stove. Very helpful when visiting the store.

Great product and service. Thanks

Since ordering my stove I appreciate it is a small company and during these trying times they are working very hard dealing with the amount of orders ,I understand and will wait and hopefully it will arrive on time. They are keeping me updated on the progress.

Keeping us well informed during the order process.

Family run honest business, communication is excellent considering how much in demand they are, they keep you updated with the truth unlike huge corporate companies that just tell a web of lies, looking forward to receiving my stove, I wish them all the success.

These are very difficult times for so many of us. Disruption caused to our normal lives by both Covid which has disrupted the work place and Brexit which has made procurement of materials very complex for so many manufacturers. As a consumer and a producer I feel very strongly that consumers should not have unreasonable expectations in these times but what is important is communication and Vesta have been exemplary with this. It would be totally unreasonable, given current circumstances, to stamp my foot and demand the fulfilment of my order, but equally frustrating to hear nothing or weak excuses. Vesta have been in touch, open and communicative. I don’t have my order but I have no doubt that I will get it when they can and I am very happy to give them my support

Reviews will be skewed currently. They have a massive backlog. Website does NOT reflect accurate delivery dates. What has really peeved me is they are asking for not just a review, an honest review, but they are buying a 5 star review with a bribe of free gifts. And only for a 5 star review. I’m sure this is against Trustpilot terms.
I’m not expecting my stove on the given delivery, but happy to wait. Comms aren’t bad. But cannot comment on the product. Much like half the people now giving 5 star reviews for a product they’ve not received. Some people are easy bought!

Edit.

All said above, however I will make allowances for Covid. Material shortages. Shipping issues outside of their control. Glad to be buying British and supporting small business. As long as the workmanship is of good quality. I just hope they’re not cutting corners to meet demand. That would be a shame.

Looking forward to the cooler evenings and a stove to stay warm.