I’m absolutely delighted with my experience! The two pairs of boots I received were of fantastic quality. Both pairs arrived impeccably packaged, with great attention to detail. It’s wonderful to f... Ver mais
A empresa respondeu
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I’m absolutely delighted with my experience! The two pairs of boots I received were of fantastic quality. Both pairs arrived impeccably packaged, with great attention to detail. It’s wonderful to f... Ver mais
A empresa respondeu
Fantastic sandals - glad I managed to get these while I still could! I now have three pairs in different colours and want the silver ones, too! Excellent quality, comfortable, fast delivery. All you c... Ver mais
A empresa respondeu
I contacted via instagram as was having an issue with my lovely boots I bought in March. I was absolutely blown away with the customer service and received my new boots in a few days. Thank you so muc... Ver mais
A empresa respondeu
High quality product! My new shoes and new belt look even better in-person. Very comfortable boots! Very fast delivery time, too, especially considering that these came from overseas. The “V.GAN” logo... Ver mais
A empresa respondeu
We began our mission in 2018 with a passion to provide fashion forward animal friendly shoes and boots to the world. V.GAN is now one of the most beloved multi-category lifestyle brands in the vegan community. Our entire range of products are "unconditionally vegan" and workers in our vegan approved factories are protected by employment and safety laws. We are an animal and human friendly company. You do not need to be a vegan to enjoy our PETA approved vegan offerings. In fact, the majority of our customers are simply trying their best to live a cruelty-free lifestyle. You can be certain that anything you add to your wardrobe, home, or beauty regimen is in fact vegan.
Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 48 horas
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Liked the product just too small in size, and fast delivery, good correspondence.
But little disappointed as wouldn’t honour the 20% code I initially used but have had to send the boots back as too small..and was keen to order the bigger size if I could use the code again.

Resposta da V.GAN
Great shoes, quickly delivered at a very reasonable price - thanks.

Resposta da V.GAN
V.GAN are great to deal with, love the products and ethos for sustainability, even down to the recyclable packaging. They have some of the best looking none animal leather boots around. Very comfortable and great style. A very reliable company with great customer service. If you are looking for cruelty free footwear I can not recommend them enough.

Resposta da V.GAN
Lovely shoes, super comfortable and so soft. Order and delivery exceptionally efficient. Shoe boxes have a little handle so have repurposed the box. Will definitely be back to order more!

Resposta da V.GAN
It's a good product and was delivered on time with no fuss

Resposta da V.GAN
Great communication, quick delivery and lovely shoes as usual

Resposta da V.GAN
My order was received quickly and the sandals were a perfect fit and exceeded my expectations. I've returned one pair, so do not know how efficient the returns work.

Resposta da V.GAN
Love my clogs a fantastic copy of the “Birkenstock without the cruelty 10/10

Resposta da V.GAN
Brilliant customer service. Fast delivery times and quick response time on queries

Resposta da V.GAN
I purchased some size 5 sandals, I’m always a size 5. These were too small and my toes were off the end of the foot pad.
£2.99 for delivery and £2.70 to return even though I’d have kept them if they were the correct size! So I’ve lost money because of their poor sizing.
I bought their plum footbed birkenstock style sandals. Within 20 mins of wear I developed painful blisters. I emailed the company and they said I could send them back for inspection but unless it is due to a manufacturing default they will be returned to me. The reviews on their website are curated. AVOID.
I received my boots but they were really small, I am normally a size 5 but I couldn’t even get my feet in to them.
I returned them at my own expense via Royal Mail and I have proof of postage and delivery, tracking says they received my item over a week ago. They are claiming they never received it and won’t refund me. I have had to raise a claim through PayPal.
The shoes look great but started to fall apart, cheap glue being used, the most annoying thing though is their website will not allow me to post a bad review of the shoes, have tried twice and it will not appear on the website. Do not use!
Shoes fell apart within two months. Nice looking shoes but the leather separated from the sole (and laces tore) very quickly. Hardly more sustainable than real leather if the build quality is so poor.
They look great out of the box, but after a month are falling apart. Very poor quality, especially for the price.
Great buying experience - customer, service was good and my shoes were packed securely and safely. Fast delivery too. The shoes are brilliant - I liked them so much I bought a second pair. Highly recommend and will be purchasing from this company again.

Resposta da V.GAN
I've bought quite a few pairs of shoes from here now, and I'm impressed with the quality of them. I absolutely love my brown cress ankle boots - they have quickly become my favourite pair of shoes. I use their brogues for work, too. The vegan shampoo that I could select to come free with the order seems good quality.
I had a problem when I ordered their gun metal black belt and they delivered the wrong item. Clearly this was not ideal, so I emailed their customer support and they responded rapidly to pay for a return and provided a full refund, with many apologies for their warehouse stock tracking error. They didn't have a replacement so I bought a belt from somewhere else. This situation could have been quite frustrating, but their support team dealt with quickly and easily so it worked out fine.
The quality of their vegan products is so good and the customer service responsive enough that I'm happy to rate them 5 stars and shop with them again in the future.
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