victoriabeckhambeauty Opiniões 

Lip balms are amazing. Beautiful colours, very hydrating.

Another poor review for this company I’m afraid. I ordered a satin kajal eye liner in cocoa matte a week ago. £5 for delivery, for some reason! Why so much?? I have still not received my product! I’ve emailed customer services three times. Absolutely nothing has come back. The products are so expensive that I feel it should surely be reflected in excellent customer service? Apparently not. It seems Victoria Beckham Beauty doesn’t care a jot about its customers (maybe only the ones who place large orders?) and, sadly, this is clearly reflected in so many one star reviews. And not a single apology from the company on any of them. I wish I’d not wasted my hard earned cash on what I fear may be a rather sub standard product and, instead, spent it on a beautiful buttery soft eyeliner from Chanel for a great deal less money. The arrogance of VBB! Hugely disappointing I’m afraid.

Since drafting this review I’ve only now understood the products are shipped from New Jersey! There is no indication of this on the website or in the delivery on way email! It would help to know this information.

Hello hello hello hello hello. Is there anyone at the office? I've been ringing customer services for two days now. But I guess if you have made your millions don't worry about the little people.

You’re not allowed to cancel your order once its been placed — and after you place your order, they do “pop ups” to get you to click and buy something else, and you’re not allowed to cancel those either! I accidentally clicked accept instead of decline on a $120 serum, and now I can’t cancel my order. This site is a full on scam. I’ve never been so shook in my LIFE how a brand that’s supposed to be “high end” is pull Il Makiage levels of foolery. Unless you buy from a retailer, do not purchase anything from them!

Lip tint applicators faulty
All of them 5 broken and customer care says it’s my fault. It never happened to me with any lip aplicator on the past on 20 years.
All products are such low quality. DO NOT BUY

**** Be AWARE of the website overwriting parts of your address when you manually type in your address instead of using the website's autofill ****

order B1786178

I ordered the Satin Kajal liner, which was delivered on 31/10/24. Upon delivery, it became apparent that it had been sent to the wrong address. I immediately tried to find a contact number for VB Beauty to resolve the issue. However, I was unable to reach anyone in Customer Service. After calling every number I could find, I eventually spoke to someone and told them that the order was delivered to the wrong postcode, which I can only assume the website decided to overwrite my actual postcode which I manually typed along with the rest of my address.

Eventually, I reported the issue to PayPal the same day. To date, I have not received a refund or any acknowledgment of the requested refund.

To add insult to the injury I have read some of the reviews in here about the quality of said liner so combined with the terrible customer service and temperamental website I won't be re-purchasing.

The eyeliner smudges and is very hard to sharpen. Have had much better experience with cheaper brands. Don’t fall for the adds.

I ordered moisturizer but ordered the clear instead of golden. Within 5 minutes, I emailed customer service to attempt to correct this and was told to return the product if approved to return it. I didn't even receive the product yet! Horrible experience with customer service for an expensive item, I would expect to be treated with more professionalism. Awful!

Placed order and received the next day. Perfume is lovely, lasts all day and received lots of compliments. Would highly recommend!

The customer service is shocking. My delivery has an 'error' on it. I've emailed customer service, they say they'll reply within 24 hours and I am yet to receive a reply.
So disappointed as I thought the customer service would be way better considering the price of the products

I bought an eyeliner and mascara and can confirm that it’s the best I have ever used. The eyeliner goes on so easily and stays put all day. The mascara doesn’t flake, and doesn’t migrate under your eyes. Both looked perfect many hours after application. 100% worth the money . I am a very regular buyer of high end make up, Victoria Beckham is a game changer, I have been back to order more

I like the pigment of this pencil however ends up being a waste of money as it's very soft and very difficult to sharpen. When you sharpen it which is almost with every use it breaks and wood splinters which then makes it very dangerous near the eye. Expensive but doesn't deliver

Items faulty (I had bought spares as love the kajal and so often out of stock) , .. neither would sharpen and had tried 3 vb sharpeners and also asked at the local cosmetic counter - they couldn’t get through the outer casing either.

Vb first sent me more sharpeners and then instructions as to how to use a sharpener! At 50 with 2 kids I’m well versed in using a pencil sharpener ..

I had also sent a video to demonstrate the lack of effect on the casing .. and photos .. a further email then advised me that as over 6 mths old they can’t help! .. I sent a copy of the order as had bought from Selfridges literally at the start of Feb so JUST 6 mths old .. BUT as vb items figured best place to start - they then advised me to revert to original retailer .. who immediately refunded without question .. vb weren’t interested at all!

I’ve spent well into the hundreds if not thousands with vb .. and sadly after this experience won’t bother again .. they are happy to sell but not address issues with their products - plenty of high end brands out there with equally as good products - I’ll be shopping elsewhere moving forwards and advising friends I’ve recommended to VB to do the same!

Hatte vorher bei Instagram nachgefragt, ob ich Zoll bezahlen muss und mir wurde am selben Tag geantwortet, dass das nicht der Fall ist. Dann hab ich bestellt und direkt am nächsten Tag bekam ich die Versandbestätigung. Zwei Tage später alles da, wunderschön verpackt und super Qualität. Ich werde sicher wieder hier bestellen, bin total zufrieden.

Tips of the Bitten lip tint - 3 of them - all came off - the same glib response as stated in previous reviews of the product. They clearly don’t give a fig about the feedback they have received on the efficacy of the applicator. And have decided not to do anything differently. Appalling service and quality control from a company that purports to be luxury. Won’t be buying anything else.

Rigtig gode produkter..

Dog til den dyre side, men de er drøje i brug.

Kundeservice var også fantastisk, lyn hurtigt fik de afhjulpet mit problem.

I placed my first order - the new lip balm in Fleur. I really like it. However when I placed my order it highlighted the lip liner as a product to go with the lip balm so I bought the colour 01 because it looked like it would match. Not a match at all and looks awful with Fleur. Recommendation for VB Beauty - if you’re going to suggest another product to go with the one your customer has just ordered then at least recommend the colour that would match!! I won’t be able to use the lip liner - it doesn’t go with the lip balm and it’s not a nice colour at all. Quite disappointed really and probably won’t place another order based on this. Recommended second product was a waste of money

Had an issue with Evri and I contacted VB customer service and Nona was so fantastic, she responded and solved the issue in no time and was so kind and helpful honestly I can’t thank her enough! Amazing products and 5star customer service!! I have just placed another order and can’t wait to receive it! Super highly recommend!

Outstanding customer service . Eye shadow stick arrived broken in two ( it is very fragile), Athena sent new one immediately , after I sent them an email . My favorite beauty products now, I have a lip gloss ( best I ever had , already got my second tube), contour pen, kajal satin liner ( I have three different shades), eyebrow baby blade , liquid mascara for eyebrows. Can’t wait to try everything . Luxury packaging. I love VB!

Best customer service I’ve ever experienced.
Wrong order, I was at fault, but they resolved it going way beyond what was needed.
Thank you VB Beauty and Athina for the support!