victoriabeckhambeauty Opiniões 

AVOID! I placed an order 10days ago, parcel might be lost and no help at all from customer service or Instagram!!! Super cheap!!! Not worth paying as premium and getting this awful service

I really wanted to love my experience because the products themselves are beautiful, but unfortunately the customer service has completely let the brand down.
I placed a large order on Black Friday and tracked it through Evri. After a few days, the tracking changed from “received at local sorting office” to “returned to sender” without a delivery attempt, notification or explanation.
I contacted customer service and received the generic automated response advising me not to message again or they would basically ignore me and to wait 48 hours before bothering them again, which I did.
I then explained that I still wanted the parcel and asked for their help in redirecting the parcel back to me and heard nothing.
I tried contacting Evri, but they were equally useless and couldn’t offer any explanation or resolution.
I contacted customer service again and am still awaiting a response, nearly a week later. Meanwhile, the parcel continues to show as “return to sender”.
Out of frustration I contacted my credit card provider to request a chargeback because I wasn’t willing to waste more time trying to resolve an issue that should have been a simple fix with just a little communication.
The products may be lovely but the customer service is non-existent and the delivery experience is a complete let-down. Lesson learned: read reviews as this situation is far from unique.

I ordered some make up on 24/11/25 I still haven’t received it I have e.mailed 3 times and get the same generic e.mail back. I have tried on other platforms to reach out to them and had no response. It’s frustrating that you can’t talk to anyone. Customer service is awful I’ll think twice before ordering again

Never received my order...

Raised a case with Evri, and written to VB twice with no reply whatsoever. Spent nearly £300. Totally rubbish service. I've also seen they never reply to any complaints here, so they really don't give a toss what their customers think.

Terrible customer service .. as in non existent! I was missing an item from my order. I emailed and messaged via social media. I had no response. After chasing up, I did not receive an actual reply just a refund notification. No explanation, no apology and no honouring the price.

Marketed as high end with prices to match, this is just not good enough.

Wouldn’t order from them again.

Placed a large order during Black Friday sales as a birthday gift but never received the order!

After significant delays and emails back and forth with their courier, Evri, they revealed they lost the parcel in transit. Complained to VB customer service asking for immediate replacement to be sent and after 4 days of no response they finally issued a refund and said enjoy the parcel if it turns up! Really disappointed in the service considering the premium price tag, customer support does not reflect this!

I ordered during Black Friday on the 27th November, it's now the 8th of December and I still haven't received my order. I contacted Evri who confirmed they had not delivered it yet but the Victoria Beckham website has changed my tracking from "on hold" to "delivered" when I have recieved no products. I will never buy from here again which is a shame because I used to like their products.

I wish I'd looked here before ordering, I was so excited about getting the concealer pen, loved the samples, wanted it to make me feel fabulous over Christmas!
Ordered 24th November, Evri didn't deliver, contacted VB customer support, got an automated email. Waited patiently, tried both again, same result. Evri have now, 8th Dec., said they think it's lost.
I hold out no hope for VB customer services helping me get the product.

Completely unrelated, had a similar issue with Neom who rushed me an upgraded product to replace the item that Evri hadn't delivered, some companies obviously care about customers more than others!!

I did not receive my order. The courier EVRI did not follow my instructions on their app. Instead they left it outside and the package is missing. EVRI told me to get in touch with VB which I did and no response. Emailed them again and still no response. It's taking up too much of my time trying to get a response from both EVRI and VB and due to the incompetence of EVRI I have paid for an order that I havn't received. Will never order from VB again after this experience and would prefer never to deal with EVRI either for ignoring delivery instructions.

I just cannot understand why the customer service is so poor when the brand is so expensive and luxe.

Made a cosmetics order last week, it states "delivered" even though no one came to my door (and the Ring doorbell footage can prove this). Courier advised contacting sender, but no matter how many times I email - and I even went into the shop on Sunday, and a lovely staff member promised to involve a manager - I get no response at all.

Awful customer service, bought multiple items in the Black Friday sale and have not received. My parcel was sent with evri who had it for a week before telling me it had been damaged beyond repair and told to contact my seller. Having contacted VB Beauty multiple times with no reply. I’m now having to go through my bank to hopefully get the money I spent back so I can order stuff elsewhere. Would not recommend from a lack of customer service and choice of courier service.

My son ordered a christmas present and the website defaulted his address to the same address but a different city (Leicester). He only noticed once he paid but notified them by email immediatetly. A bot replied to say they are not responsible for the error and will not stop the item being sent to the wrong address. Disgusting!!!!

Order B2856264

I placed my order 25-Nov, today its 6-Dec. Still not even shipped, and customer service does not respond. I have paid 150$ and I am really worried I wont get my money back. Dont know what to do and this is a lot of money to me. Scam company, I will call the authorities. This is not an acceptable way of handle a business. Never Victoria Beckham products again. Will also go to social media now, since I havent got any mail what so ever from them. Dont order from them!!!

Parcel has gone missing & have emailed several times with no response. Evri are as hopeless as VB but don't get me started on them 🙃

As with so many others my order has not arrived. Seems to be on hold with Evri. VB not responding to any emails. Not sure how as a Company they are allowed to operate like this. First and last time I will ever use them.

Nearly two weeks since I placed my order and I still haven’t received my delivery. Another complaint about Evri - they have apparently received the package according to the tracking details - so where is it?! Have contacted VB customer services multiple times via email and social media, however no one responds. Luckily paid with credit card so looks like I’ll need to submit a claim if VB can’t be bothered to resolve the issue!

ordered from VB Beauty 10 days ago, they deliver through EVRI, despite contacting EVRI daily and VB customer support, EVRI can’t find the parcel and VB send generic emails such as below

During peak season, our courier partners experience much higher volumes, which can delay tracking scans and in-transit updates. Tracking may take up to 7 days etc
They can’t be contacted and as EVRI can’t find the parcel I’m left with no choice but to continue chasing EVRI and waiting for VB customer support to potentially get back to me, not what I expected and I won’t order again.

I have purchased the kajal satin liner 4 times this year. Whilst I love the product two things have disappointed me. Firstly I completed a firm to receive 15% off my second order but nonetheless the 15% was never granted at the checkout.
Secondly previously to my delivery today I have received the product in a lovely linen VB bag. Alas no such container today which is very disappointing.
I put this all down to customer after sales disregard. It sends a message of just being greedy and reducing the presentation to make mire money.
I will be looking at other brands next time.

Orders placed 9 days ago not received.
Do NOT order from this thieving company.
No proper customer service and no phone number to call.
I have managed to claim back my money from card provider.
They also use the bottom of all delivery companies Evri.
Hardly a luxury experience.

Waste of money, bought eyeliners in Selfridges at £32 each opened & broken sharpened & kept breaking inside pencil was broken never even used it, took it back & was refused replacement or refund, never again don’t buy quality is shocking, wish id read reviews before wasting my money