Very disappointing customer service from Harrods. I purchased a Victoria Beckham eye pencil from Harrods. When I opened it very carefully, I immediately noticed that the tip was already cra... Ver mais
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Leia as opiniões dos outros
Bought a Victoria Beckham Poshbalm I have to say this is designed very cleverly as you can't actually see how much you get, because the way you wind the applicator up doesn't allow for you then to wi... Ver mais
Used to love this brand! It’s gone seriously downhill - no more canvas bags or even tissue paper wrapping, just shoved in a cardboard mailbag. Samples didn’t arrive. The move to Evri from Royal Mail w... Ver mais
Outstanding customer service . Eye shadow stick arrived broken in two ( it is very fragile), Athena sent new one immediately , after I sent them an email . My favorite beauty products now, I have a li... Ver mais
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Estados Unidos da América
- victoriabeckhambeauty.com
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Absolutely fantastic customer service.
Absolutely fantastic customer service.. Great product, first time purchase but will definitely be buying more.
Los delineadores son los mejores que he…
Los delineadores son los mejores que he usado y ya he probado bastantes. Son una buena inversión, así que al final no salen tan caros.
Long lasting quality products
I don’t really understand the bad reviews as I’ve used the eye liner, contour stick, vast lash mascara and I’ve just received a sample of the Portofino perfume. I find the quality fantastic. The eye liner with the sponge at the end works so well. I’m on my second mascara because it lasts for ages without clumping and smudging. I love everything I’ve had so far and I find the value good because they last so long.
Overpriced , underdelivered
I've tried quite a few products and the eyeshadows i really didnt like, I purchased the brown pallette & i found it dry & not easy to apply. I purchased the sparkly eyeshadow which is a nightmare & just goes all over & under your eye. The cream blush & highlighter i didnt really like either, I use the blush as a lippy which is better. Lastly the eyeliner, I did like this & eagerly reordered 3 more however they don't sharpen well, the lead breaks so there is so much wasted product & to the sharpening issues the wood scratches your eyelid when applying.
I’ve had a few pieces from the VB…
I’ve had a few pieces from the VB beauty collection and I really feel like it’s overpriced and really not that good of make up. I have had other brands that are cheaper and are much better quality. I feel you are paying just for the name VB to put on it rather than quality. Definitely won’t be repurchasing anything else from the make up ranges! Disappointing
Lip balm sticky
The lip balm steer clear, applicator is silly it will go up but you can retract it, so the balm gets stuck in the lid. The texture on the lips is sticky and does not moisturise I'll be sticking to my nivea lip balm. Expected more
No response after 5 emails over 3 weeks!
Eyeliner not delivered after a month, no one replying to my emails. No phone number to call. Unbelievable.
Daily Texts Annoying
Eyeliner is great, although it runs out quickly. Problem is the daily texts I get from them with no opt out option. Have never had this frequency from any other company and it is so annoying it has put me off buying from them again.
I would give it zero stars but not able…
I would give it zero stars but not able to.
My parcel was ordered over a week ago and then on its way to me last Friday DPD said it had been returned with Exception status ?
No email or correspondence from VB after sending emails and several messages.
The customer service is unprofessional and I expected so much more.
My bag still hasn't arrived and will be applying for a call back from my credit card.
Very disappointed and frustrating
Non existent customer service.
I have been repeatedly trying to contact customer services about two items that I cannot use now, a bitten lip tint where the applicator fell off and an eye shadow stick that has broken into pieces. Can’t get a reply at all, expensive items but poor quality. Don’t buy go elsewhere.
Very poor customer service
I purchased a couple of lipsticks and the concealer pen, I developed a terrible reaction from the concealer pen - I reached out to Victoria Beckham customer service whose advice was to stop using the pen, which of course I had already done. They also explained they could not help or refund the £73.00 item as I didn’t buy it online - they insisted I had to return to the store where I made the purchase which was 150 miles away needless to say I didn’t bother as this journey would have taken me 3 hours and cost me more than the purchase price of the concealer, Along with not really caring about the discomfort this product had caused me I was more than disappointed that they also felt it quite reasonable I should have to make a 300 mile round trip to return the item..for their total lack of customer service I will not purchase any more products from them.
Non imballano bene arrivano le palette rotte
Spedizione pessima.
Da quando poi hanno cambiato il modo di spedire fa schifo.
Mi è arrivata una palette da 83 euro completamente rotta. Ho già scritto per avere un rimborso.
I prezzi sono esagerati. Per me possono fallire non comprerò mai più da loro!!!
Non hanno neanche letto la mia mail mi hanno mandato di nuovo la stessa cosa che mi arriverà nuovamente rotta e ho scritto loro che rifiuterò il pacco.
Ma che razza di persone lavora in quel posto? Ma poi io non posso stare ad aspettare il corriere per loro mancanze?
Hanno dei prezzi assurdi e non chiedono neanche scusa! Fanno finta ma non gliene frega niente basta che entrano loro i soldi! Se potessi metterei zero!
Alla fine mi hanno rimborsato alla seconda mail e solo per 55 euro che avevo chiesto su PayPal. Forse ho fatto male perché con la parte dove si posiziona l’ombretto non ci faccio nulla. Appena torna il rimborso io annullo il mio account sul loro sito.
Ordered a Victoria Becjam soft eyeliner…
Ordered a Victoria Becjam soft eyeliner pencil the most I have ever paid for an eyeliner what a complete waste of money the pencil was clumpy to use once sharpened it snapped immediately needed sharpening ever use with repeated sharpening I reached half way down very quickly to then find there was indeed no further lead the pencil was empty……. Do not buy this product completely wasted my money poor product indeed Victoria
Having done my research on eye liners…
Having done my research on eye liners VB came out tops !
And so I ordered two, and they certainly were not cheap, but felt after reading the reviews they would be worth the money.
Upon using for the first time, the tip broke off, and so I sharpened to find it broke again.
At the price these eye liners were I guessed that was around £10 worth of eye liner wasted !
I emailed VB and almost immediately Athina emailed back asking if I would like replacements or a refund.
Customer service was superb, response time
Amazing and I do hope this breakage was a one off !
Thank you Athina for your outstanding customer service !
Review for Satin Kajal Liner in Sea…
Review for Satin Kajal Liner in Sea Grey – Victoria Beckham Beauty
I absolutely love Victoria Beckham Beauty’s Satin Kajal Eye Liner, and the Sea Grey shade has quickly become my favorite! The formula is incredibly smooth and easy to apply, even on my sensitive eyes. No tugging, no irritation—just effortless application. Best of all, it lasts all day and night without needing a touch-up.
I’ve purchased multiple shades, but this one stands out as the perfect soft grey with a sophisticated edge. While I initially thought the price was on the higher side, it’s completely worth it—the quality, longevity, and rich pigmentation make it a staple in my makeup routine.
Ordering online is always seamless, and as a regular customer, I appreciate the free shipping. Delivery via Evri has been reliable, and I love that each order comes with a beautifully designed VBB makeup bag, which is the perfect size for my essentials.
If you’re considering trying this liner, I highly recommend it! A luxurious, high-performance product that truly delivers.
Waste of money
I bought two products, The Posh Balm and the Lip Tint. I am disappointed with both products,
The Posh Balm is a great colour and texture, however you cannot retract it back down. Words cannot express how frustrating this is, I do not wish to waste the product. I do not wish to scrape my lips on the packaging when I am applying it! Every other lipstick and lip balm on the market is retractable, yet this one isn’t.
The lip tint goes onto the lips well when applied, however it leaks to the edge of the lips and makes you look as though you’re wearing a lip liner. It also highlights all the imperfections on your lips. Both of these products are waste of money
Itchy rash from vast lash mascara
I have sensitive skin so am really careful about make up. Ive bought a lot from VB and it’s been great. I used the future lash mascara and it’s been lovely for a while, but when I tried to buy it again it was out of stock so I thought I’d try the vast lash instead. All the same ingredients right from the same cosmetic company?? No - apparently not. I cam out in a horrific, itchy rash and my face was a disaster. Don’t buy this if you have sensitive skin like me, there is something in this mascara I am very reactive to.
My expensive San Ysidro Drive experience
My partner bought me the perfume San Ysidro Drive for Xmas. I was obsessed by the aroma from a tiny tester given in one of my many other orders. 2 months on and I’m just not smelling or feeling that same thing when I used the tester! Why does no one smell anything when I have it on? I’m waiting for all these compliments but they just ain’t coming. I’m spraying more and more on to try to get someone to say, “what’s that perfume you have on?” But it never happens. So £245 seems suddenly a whole lot of money for an invisible smell. There is, to me, a VERY light lemon/rose smell when I stick my nose right into the patch I’ve sprayed. SO very disappointed and sad.
Eye reactions
I recebtly bought a satin kajal eyeliner and both times I used it, my eyes have reacted with red and dry skin and watery eyes. I am now on piraton to try and reduce the effect. Last time all of my under eyes went bright red and it took 4 days for the skin to settle. I do not recommend using this product. And what a waste of £30!
Excellent customer service
Received my order quickly but unfortunately one of the items arrived damaged. I emailed customer service and in less than 8 hours I’d received a response and a replacement order for that item had been raised. Honestly can’t fault them at all, that’s how you do customer service. Shout out to Catherine for helping me out.
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