I ordered a 400 x 1200 piece of mango to use as a worktop on a small kitchen bar - it is perfect and beautiful! It arrived fast, well packaged. I have recommended this website to my friends. I have... Ver mais
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Leia as opiniões dos outros
delivery wait wasn't too bad. earlier than expected. Bed frame is flatpack. self assembly. This was not easy. you definitely need tools to assemble and measuring devices. It isn't straight forward.
A empresa respondeu
The counter top I received is absolutely not the color shown on the website ! The smell of that wood is so disgusting, I thought my dog had shit somewhere. Never again Vidal for me !
I had issues with a product and reviewed it here honestly and fairly. Almost immediately, VidaXL customer service reached out to me to see how they could help. I was actually shocked at how quickly th... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Informações de contacto
Online, Irlanda
- webservice@vidaxl.ie
- vidaxl.ie
3,4
Aceitável
3 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Terrible product
Terrible product. Our terrier had bar bent and Gate buckled on first night. Not fit for purpose. Would like a refund
4 de abril de 2026
Opinião espontânea
The counter top I received is…
The counter top I received is absolutely not the color shown on the website ! The smell of that wood is so disgusting, I thought my dog had shit somewhere. Never again Vidal for me !
31 de março de 2026
Opinião espontânea
I ordered a 400 x 1200 piece of mango…
I ordered a 400 x 1200 piece of mango to use as a worktop on a small kitchen bar - it is perfect and beautiful! It arrived fast, well packaged. I have recommended this website to my friends. I have seen it pop up a lot on my google front page during searches but I didn't meet anyone who used it before. Dublin, Ireland.
17 de abril de 2026
Opinião espontânea
I purchased 2 single beds they were of…
I purchased 2 single beds they were of totaly inferior qualty sitting on the ground useless to me i have had to buy replcements and am out of pocket 630 euro this company is a scam
3 de abril de 2026
Opinião espontânea
Resposta da vidaXL
Hello Pat,
Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. Your feedback is important to us, and we would like to better understand the situation and support you further.
Thank you for taking my call and allowing us to make this right, please reply on our email so we will review your case and assist you accordingly.
Kind regards,
Tanya
vidaXL
Shocking !
Shocking !! I got sent broken garden furniture late and they have been no help. They take ages to reply and when they finally do them make stupid suggestions. I WILL NEVER BUY HERE AGAIN!!!!!!!!
10 de abril de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. Your feedback is important to us, and we would like to better understand the situation and support you further.
Our team will reach out to you as soon as possible to review your case and assist you accordingly.
Kind regards,
vidaXL Team
Great chair 💺 Mum loves it.
26 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you very much for your kind feedback. We are delighted to hear that you are happy with the chair and that your mum loves it.
Kind regards,
JC
VidaXL
Quick and reliable delivery
Quick and reliable delivery. sturdy product at a great price. The build instructions need polishing.
26 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive feedback. We are glad to hear that you are satisfied with the quick and reliable delivery and the product quality at a great price. We also appreciate your comment regarding the build instructions and take your feedback seriously. Please feel free to contact us at feedback@vidaxl.ie so we can assist you further.
Kind regards,
JC
VidaXL
Great selection of cabinets
Great selection of cabinets, liked that the assembly instructions are available before purchase. Fast delivery.
24 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are pleased to hear that you appreciate the wide selection of cabinets, the availability of assembly instructions before purchase, and the fast delivery.
Kind regards,
JC
VidaXL
I ordered one while cabinet and one one…
I ordered one while cabinet and one one of the drawers is broken, the front part. Also, all wood material used is refurbished, broken or cracked wood and painted on top to don't see the issue. Not recommended at all
2 de abril de 2026
Opinião espontânea
Resposta da vidaXL
Hello Elena,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about the issues you experienced with your cabinet, especially regarding the damaged drawer front and the condition of the materials. We completely understand how disappointing this must have been.
We have reached out to you via email so we can assist you further and properly review your concerns. We would like to better understand the issue and work towards a suitable solution for you.
Thank you again for bringing this to our attention. We truly appreciate the opportunity to make this right.
Kind regards,
Tanya
vidaXL
Bought a garage shelving unit.
Bought a garage shelving unit.
Arrived in good time.
Quality product,easily assembled and good value compared with similar products.
27 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that your garage shelving unit arrived on time and that you found it easy to assemble and good value for money.
Kind regards,
JC
VidaXL
Very helpful good value
27 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you found our service helpful and our products good value.
Kind regards,
JC
VidaXL
Ordered a replacement for my canopy
Ordered a replacement for my canopy, and delighted with it, very good quality and brilliant price Thank you.
20 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are happy with your canopy replacement and that you appreciate the quality and price.
Kind regards,
JC
VidaXL
Longs i live i wont buy of this company…
Longs i live i wont buy of this company i got my mam a chair for her room there was 8 nails and the sponge missing i email them they said they could give part refund off 42 euros i paid 165 euros now they not answer me at all think its time for legal action against them please dont buy of this company rip off they are
26 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear Mary Ann,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand how frustrating this must be. This is certainly not the level of service we aim to provide.
Please be assured that your case is already being looked into and being taken care of., and we are actively working on it to ensure it is properly addressed.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Tanya
vidaXL
The shed was veturaly impossible to…
The shed was veturaly impossible to assembly and it is very light tin would blow away in strong wind. I an not impressed and will not buy it again and would not advice any one to buy it
30 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear James,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience with the shed and that you found the assembly difficult. We also understand your concern regarding the material and stability, and we appreciate you bringing this to our attention.
This is not the experience we aim to provide, and your feedback is very important to us. We have reached out to you directly via email to assist you further with this matter.
Kind regards,
Tanya
vidaXL
Twee maal het verkeerde product…
Twee maal het verkeerde product geleverd. Nu moet ik het zelf terugsturen. Hoge kosten voor retourneren en ik heb mijn vetaalde product nog steeds niet. Klantenservice onbereikbaar
2 de abril de 2026
Opinião espontânea
Resposta da vidaXL
Hallo Hetty,
Bedankt dat je de tijd hebt genomen om je ervaring met ons te delen. Ik begrijp dat je niet tevreden bent en ik heb persoonlijk contact met je opgenomen om je situatie op te pakken en samen tot een oplossing te komen.
Ik wil je daarnaast vriendelijk laten weten dat je review momenteel is geplaatst op een ander Trustpilot-domein dan waar je je bestelling hebt gedaan. Om ervoor te zorgen dat je feedback goed zichtbaar is voor andere klanten én bij het juiste team terechtkomt, wil ik je vragen om je beoordeling eventueel opnieuw te plaatsen via de juiste link:
https://nl.trustpilot.com/
Nogmaals dank voor je feedback en ik hoop dat we het snel goed kunnen afronden.
Met vriendelijke groet,
Luana
vidaXL
Ordered stuff and got said stuff
Ordered stuff and got said stuff, in a timely manner, what more do you want.
6 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that your order arrived as expected and in a timely manner.
Kind regards,
JC
VidaXL
Good quality bedbase
Good quality bedbase. Assembly not too easy but happy given the price. Delivery was later then scheduled.
1 de abril de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that you are happy with the quality of the bed base and that it meets your expectations in terms of value.
At the same time, we appreciate your comments regarding the assembly and the delivery delay. Your feedback is valuable to us. If you require any further assistance, please feel free to contact us at feedback@vidaxl.ie.
Kind regards,
JC
VidaXL
This company are a disaster
This company are a disaster, I will never buy from them again, I spent weeks trying to get missing pieces from a bedframe i bought, My daughter had to sleep on the floor as I had given her bedframe away. When the pieces did arrive 4 weeks later they were the wrong pieces. I ended up going to a local carpenter to sort it out, the customer support were very condescending, and then they offered me 35 euros back for the inconvenience, I was embarrassed for them i told them keep their 35 euros. The instructions were ridiculous too.
19 de fevereiro de 2026
Opinião espontânea
Resposta da vidaXL
Dear Serena,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience with your bedframe order and the inconvenience this has caused you and your family. We completely understand how frustrating this situation must have been, especially with missing and incorrect parts and the delay in resolution.
We have already reached out to you via email to assist you further and would really appreciate the opportunity to look into this properly and support you.
If you need any assistance regarding the solution provided or if something was not as expected, please don’t hesitate to reply to the email and we’ll be happy to help.
Kind regards,
Tanya
vidaXL
Item I ordered its wasn't what the…picture showed
Item I ordered its wasn't what the picture was on the website ,parts missing, some parts to big and not in use for any purpose. Return policy not as easy as the advertising on the web. Took me 8working days to get the item collected, 4times customer service promessed to collect item with no result. When eventually picked up happened the courier told me he couldn't get exact adress for collection. I was send by customer service from one person to another, people very nice but mix information. Wasn't sure if I ever get that sofa out for collection. Now I waiting for my refund 🙈🙏
18 de março de 2026
Opinião espontânea
Resposta da vidaXL
Hi Ana,
Thank you for taking the time to share your experience with us, and we’re truly sorry for the inconvenience you’ve encountered during the process, especially regarding the delays and communication challenges.
We really appreciate your patience while we looked into this with you and thank you for working with us to get everything clarified.
We have been in direct contact with you and are continuing to assist you. Please don’t hesitate to reach out if you need anything further—we’re here to help.
Kind regards,
Tanya
vidaXL
Perfect
Everything went perfect and mannequin is gorgeous 🙂 highly recommend
11 de março de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to hear that everything went perfectly and that you are so pleased with the mannequin.
Kind regards,
JC
VidaXL
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