Vincent Burch Mortgage Services Opiniões 527

TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very smooth, professional and easy to work with. Answered all questions fully and took time to explain when i did not understand. Very pleased with the service and would definitely recommend.

Classificada 5 em 5 estrelas

Andrew and Darren have tried their best and finally successful mortgage approval was achieved despite the war broke out in the Middle East and several lenders withdrew the good rates. There are other... Ver mais

Classificada 5 em 5 estrelas

This is our 6th or 7th mortgage arranged through Vincent Burch. Matthew helped find the best mortgage on the market for us to switch to before our current mortgage ended. Janice helped with the comms... Ver mais

Classificada 5 em 5 estrelas

After using Vincent Burch for over a year for buy to let purchases and re-financing I have to say they have been excellent! Matthew is very knowledgeable when it comes to different lenders... Ver mais

Informações sobre a empresa

  1. Corrector hipotecário

Sobre Vincent Burch Mortgage Services

Escrito pela empresa

Vincent Burch Mortgage Services has a team of friendly, enthusiastic mortgage advisers. Our dedicated team cover the whole country, largely from our Norwich office, though we also have individuals based in London and the South East.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

527 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Excellent service and experience

Thank you very much to Mathew and Karen at Vincent Burch for their exceptional professional help with my Property refinancing and Purchases. From application to completion both Mathew and Karen are readily accessible and they complete the process in record time. I cannot recommend them enough

30 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great Experience - thank you Andrew and Karen!

Our mortgage adviser Andrew was fantastic, supporting us throughout our mortgage application. He helped make sure that we got the right product and helped navigate the sometimes misleading lender fees. Everything was done quickly and easily, and communication was really easy via email. Andrew, Karen and the team made things really easy and we were always on hand to answer any questions. Andrew also referred us to Mark, who help support with insurance needs, which was really useful.
Really friendly service and everyone took their time to make sure we understood what was best for us.
A huge thank you again to Andrew, Karen and the team for all their help. Look forward to working with them again in the future.

27 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent professional service

Fantastic service from the company, very quick for responses and email correspondence. Great advice from Andrew Bowles (mortgage) Karen and Morgan. Mark was very helpful with all protection related enquiries.

26 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I had a top-notch experience with…

I had a top-notch experience with Vincent Burch Ltd. Janice Buttinger was exceptional. she replied very quickly, provided detailed guidance on everything I needed, and kept me fully up to date throughout the process. Even after the mortgage offer was issued, she confirmed she would liaise with my solicitor and remain in touch until completion. This level of service, combined with the professionalism of the rest of the Vincent Burch team, made the entire process smooth and stress-free. Highly recommended.

24 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Richard Poll and Jonathan Kirkup

Richard Poll is an amazing man - from the first moment we met him to completion he was by our side, guiding and advising us and he made our mortgage process so quick and easy - no questions were ever silly to him. I would definitely recommend him if you have no idea what to do - he will get it sorted for you.

Jonathan Kirkup was our life insurance advisor and he was brilliant. He talked through all the options and guided us to make the right decision. I would also definitely recommend him as he made the whole process easy and incorporated it into our mortgage.

Thank you to the both of them for making our once unachievable dream become a reality of buying our forever home!!!

13 de março de 2026
Classificada 5 em 5 estrelas

A smooth first time buyer experience

Charley and Ellen were really helpful throughout our house buying process. This was our first house, and I'm self-employed, but they managed to find a great deal for us and even improved the offer when the interest rates fell slightly.

20 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service! Martin recommended several buy to let re-mortgage options that suited my needs. He was always quick to respond to emails and phone calls and happy to answer any questions along the way.
Both Martin and Janice kept me updated throughout the process. We did have a small hiccup with the survey (through no fault of the broker), but everything was handled smoothly and we still managed to complete in less than two months.
Really pleased with how it all went and I’d definitely recommend them.

6 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Truly amazing services!

Truly amazing and professional service from start to finish. I cannot thank them enough for their dedication and positive attitude. Andrew Bowles and Karen Reynolds were so patient and knowledgeable. I really admire their professional efforts!

3 de março de 2026
Classificada 5 em 5 estrelas

Couldn’t be happier

Vincent Burch Mortgage Services provided an outstanding service from start to finish. In particular Andrew Bowles who was professional, responsive & incredibly knowledgeable, he made the entire mortgage process smooth & stress free. I felt fully supported at every stage & couldn’t be happier with the outcome.
Highly recommended

27 de fevereiro de 2026
Classificada 5 em 5 estrelas

We have used Karen at Vincent Burch…

We have used Karen at Vincent Burch twice now and the service has been second to none!

They have a large database of lenders and always find the best one to suit you.

Very helpful, professional and to the point.

We will definitely use this company again on our next investment.

27 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I was after a remortgage (£80k) for a…

I was after a remortgage (£80k) for a buy to let property through a limited company.
They took details and advised they would get back to me. Had me waiting for over a week and then when I got back in touch with them, I was advised that they couldn’t get a mortgage for me.
Either they are not a very good “specialist mortgage broker” that can’t even find a single mortgage offer or, even worse, they couldn’t be bothered so they just lied to me. If they couldn’t be bothered and it just wasn’t worth their time, the truth would have been better instead of making me think it was not possible. Luckily I spoke to an actual specialist mortgage broker and they are sorting it out with no issues.

Whichever way it was, for being useless or for lies, Vincent Birch deserve 1 star.

26 de fevereiro de 2026
Opinião espontânea
logótipo da Vincent Burch Mortgage Services

Resposta da Vincent Burch Mortgage Services

Good Afternoon,

When we received your review, we immediately contacted you by telephone. I would like to thank you taking the time to speak with me regarding this matter - it was genuinely appreciated.

As covered during our call, we apologise for the service you received from Vincent Burch Ltd. It certainly wasn’t up to the usual high standards we set ourselves, which are reflected in the vast majority of our positive Trustpilot reviews - We would never knowingly ignore a valued client.

Regarding the value of the mortgage you were seeking being a factor in our decision-making process, I can assure you this was not the case. Due to the way we treat income from the lender and structure our fees, sufficient income would have been generated, had the mortgage completed.

On this occasion, unfortunately there was a breakdown in communication from our end, and we did not respond to you in a timely manner. For this we wholeheartedly apologise.

Again, we would like to thank you for speaking to us regarding this matter, and we wish you all the best with your future endeavours.

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