We ordered 6 bottles of sparkling wine, and would have ordered 12, but were obviously (also) a little skeptical about reliability, freight, integrity. Everything has been good! They arrived after a sm... Ver mais
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Leia as opiniões dos outros
It's my second order. The first one was delivered partially with a huge delay (±2 months) and partially as a money-back. Somehow, I decided to give this shop a second chance and made an orde... Ver mais
A empresa respondeu
Thank you, I picked wines available in the warehouse. Package was sent next day already and UPS delivered the package from Dresden to VIlnius during three working days. Well done😊
Ordered 12 bottles of wine to Dublin. Price was cheaper than anywhere else and the bottles turned up within 10 days (you are also given a tracking reference to follow them). Will use again.
Informações sobre a empresa
Escrito pela empresa
The VINELLO.winefamily is an international wholesaler and retailer of wine and spirits from Dresden in Germany. With an assortment of currently (02/2023) more than 17,000 different wines from more than 3,000 wineries, VINELLO offers one of the largest wine assortments in Europe. More than 250 suppliers, vintners, wineries and importers supply our large warehouse in the middle of Dresden, which also functions as a regional Click & Collect pick-up station. Every bottle delivered passes through the hands of one of our employees in Dresden. VINELLO packs and ships from Dresden.
Informações de contacto
Bärensteiner Str. 30, 01277, Dresden, Alemanha
- +49 351 46925655
- wine@vinello.eu
- vinello.eu
3,6
Aceitável
35 opiniões
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Delayed order, rude customer service
Website and confirmation email promised delivery to Poland within five business days. After 5 business days the parcel has not left Germany. Raised the issue with the customer service who said they see no issue with the parcel being delayed and that I should buy wine from a local shop if I want to get wine on time. I will do exactly that. Terrible experience.
30 de março de 2026
Opinião espontânea
It's my second order
It's my second order. The first one was delivered partially with a huge delay (±2 months) and partially as a money-back.
Somehow, I decided to give this shop a second chance and made an order with multiple items. All items may be shipped in a short period of approximately 6-8 days.
Today, 16 days after payday, my order or parts of it, not even shipped.
I am angry at such a dishonest approach.
Vinello com de eu es pt etc... is the same system, just with a local SEO domain, and every customer should know how you operate your business. Reading other reviews, I am not alone here.
5 de fevereiro de 2026
Opinião espontânea
Resposta da VINELLO retail GmbH | vinello.eu
Dear Trusted Customer,
On 5 February, you placed an order on vinello.es with shipping from Germany to Spain.
The delivery time was 8 working days (Monday to Friday).
Unfortunately, the shipment was not dispatched until 24 February.
In the meantime, we have informed you about the delivery delay.
We regret the delay, but sometimes these things happen.
The goods were delivered correctly and safely.
It is correct that we operate regional domains for many countries. The reason for this is that not only sales taxes, but also certain alcohol taxes and regional legal requirements, such as age verification, must be complied with.
This is simply necessary.
Many customers in many countries are happy to be able to find (local seo) and to buy wines that are not available in their countries.
We sincerely hope you enjoy your wine.
Your VINELLO.winefamily.
Quick and easy shopping & shipping.
27 de agosto de 2025
Has everything you can wish in wine…
Has everything you can wish in wine selection. Very easy and helpful site to navigate and order..
EXPERTS...well done.
30 de maio de 2025
Resposta da VINELLO retail GmbH | vinello.eu
🙏
Resposta da VINELLO retail GmbH | vinello.eu
🍷🍷❤️
Avoid Avoid Avoid.
Avoid Avoid Avoid.
Ordered 250 Euros of wine with a 2-4 Business day delivery and wine never arrived. UPS kept giving updates of in process but never recived order. Sent numerous emails to Vinello but no repsonse, No working contact number, so no way of contacting anyone. DO NOT USE THIS COMPANY THEY WILL SCAM YOU!
22 de maio de 2025
Fast delivery
21 de março de 2025
Prducts OK, late delivery.
The products are as described. The delivery missed the promised delivery date despite being quite expensive.
5 de janeiro de 2025
Order delivered in good condition.
Order delivered in good condition.
Small delay due to Xmas period
15 de dezembro de 2024
Very good service
13 de dezembro de 2024
Good quality
Good quality, wide variety of vine, fast and comfortable delivery.
24 de outubro de 2024
Habe 48 Flaschen nach Kroatien…
Habe 48 Flaschen nach Kroatien bestellt. Super Bestellvorgang, super verpackt, rasche Lieferung!!!!
25 de agosto de 2024
Very good collection of wine
Very good collection of wine.
Affordable prices.
Qiuck shippment!
4 de julho de 2024
Good value wines with very fast delivery
Thank you, I picked wines available in the warehouse.
Package was sent next day already and UPS delivered the package from Dresden to VIlnius during three working days. Well done😊
6 de junho de 2024
Very nice selection of wines and…
Very nice selection of wines and helpful service. Sometimes there are gaps in the availability of certain wines but they will help clear that problem directly and suggest suitable replacements
8 de abril de 2024
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