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Informações sobre a empresa
Escrito pela empresa
At Violet Vows, we believe that jewelry is more than just an accessory—it's an expression of who you are. Our handcrafted artificial jewelry is designed to add grace, charm, and a touch of luxury to your special moments. Whether you're a bride, bridesmaid, or a fashion enthusiast, our exclusive collection offers stunning, high-quality designs that make a statement without breaking the bank. 💜 Why Choose Violet Vows? ✔ Exquisite craftsmanship with intricate detailing ✔ Premium-quality materials for a luxurious look ✔ Trendy, timeless, and budget-friendly collections ✔ Perfect for weddings, parties, and everyday glam From dazzling bridal sets to chic statement earrings, we bring you the perfect blend of tradition and modern fashion.
Informações de contacto
201301, Greater Noida, Índia
- contact.violetvows@gmail.com
- violetvows.com
3,5
Aceitável
9 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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No refund from recent purchased
No refund from recent purchased. When you took a break.
12 de novembro de 2025
Resposta da Violetvows
Your refund is already processed on 13 November and has been credited to source account
Please check your bank account statement
Let us know in case of any further information needed
Good collection
collection is good . Also the ring that was a free gift really lifted my mood. you really have a really good product.
21 de setembro de 2025
Worst customer support ever
I think I already gave my feedback. But this link came up again on my mail.
Unfortunately, I had a terrible experience at violet vows. Com. One of the products I received was damaged, which I had let them know, sadly I hadn't noticed that an unpacking video was mandatory, but again i didn’t want a refund or replacement, but only to bring this issue to their notice, but they weren’t receptive at all, they said I was scamming / fraudulent . Called me an arrogant customer😂. They also made a reel regarding the issue and tried to make it look like i am some scammer. This was the worst online shopping experience of my life.
I’ve never experienced this bad customer service ever in my life.
Usually I do not waste my time on these things, but this seemed so outrageously comic that I had ti write it up here.
21 de setembro de 2025
Resposta da Violetvows
We’d like to clarify that your refund has already been processed. However, it’s disappointing to see misleading statements being shared publicly.
Our policies are in place to ensure fairness and transparency for every customer — they aren’t “useless,” but necessary to prevent misuse. In this case, you were asked for an unboxing video as proof, which you couldn’t provide. Suggesting to repack and record again after the fact is considered a serious breach of our verification process and raises strong concerns about authenticity.
We stand by our team’s conduct and their right to maintain integrity in such situations. While we value all feedback, we will not tolerate fraudulent or threatening behaviour toward our staff.
We believe honesty goes both ways — and we’d rather earn genuine 1⭐ feedback than compromise our ethics.
— Team Violet Vows
Damaged item recieved
I had bought few earrings and a necklace from this insta page. Upon receiving, that is opening, I realised one of them was tarnished/discoloured. I tried reaching back to resolve the issue. But they said since no unpacking video, no claim. Well, I’d like to emphasise that even if you are not willing to refund/ replace without a video, I still think it’s fair you address a fault on your side when you deliver below par services. It’s not about the money, it’s the way the issue was addressed that just didn’t sit well with me.
Also,bad earrings, just that one, everything else seems okay.
30 de setembro de 2025
Opinião espontânea
Resposta da Violetvows
We have never refused to address your concern. The request was very clear—to provide a proof video—which you have been unable to share. Every brand and business operates on certain processes, and we cannot make exceptions to them. At no point did we deny a refund or exchange, so we request you not to spread false claims.
Please note, the packaging itself carries a label that explains how to raise an issue and the proof required. No such proof has been provided from your side. Additionally, your suggestion of repacking the item and then sending an “unpacking video” raises concerns, as it appears to be a suspicious and potentially fraudulent act.
For us to support and assist you effectively, it’s important that you also cooperate by following the correct process when raising issues.
Resposta da Violetvows
Thank you :)
Just beautiful to wear those I love…
Just beautiful to wear those I love those chains just say wow
Same as picture I love it 😍
31 de agosto de 2025
Resposta da Violetvows
Thank you :)
Beatiful product and quality is so good
5 de agosto de 2025
Resposta da Violetvows
Thank you for your kind words
The quality of some are really good but…
The quality of some are really good but some are really bad
I got an earing but it really just broke when i tried to open
28 de agosto de 2025
Resposta da Violetvows
We’re really sorry we couldn’t live up to your expectations 💜 Please share a little more about the issue you faced—either on Instagram or at contact.violetvows@gmail.com. We’d love to make it right for you!
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