Virgin Atlantic Opiniões 

Just spoke to George in customer services to book a flight as the website kept crashing. He was extremely polite and helpful. He booked my flight and explained everything. Overall fantastic experience.
I find virgin seats very comfortable. The food is ok. And air staff are great.
Far too much negativity on here.

My flight schedule was changed with less than 14 days’ notice. I contacted customer service to request alternative flights, and they confirmed that this could be arranged. However, when my travel agent contacted them, the request was rejected.

There appears to be a serious disconnect between the customer-facing team and the agent-support team. I have called every day for the past six days, but the issue remains unresolved. I have also raised complaints through several channels, yet I am still receiving no meaningful support.

The entire experience has been extremely frustrating and unnecessarily difficult.

I had pre-booked my seats so we are all sitting in a row the change the plane and they have put our seats mixed all over the plane phone to explain to them what happened gentleman I spoke to on the phone was absolutely amazing sorted the seats out straight away for us no problem at all just would like to see thank you very much keep up with a good work well done

Flew from London to Joburg last month. Worst longhaul experience in my 30 years of doing this trip. Flew Economy.Cramped seats with no leg rest. Only 4 toilets for whole of Economy. Worst was the food! Inedible vegetarian food. If you are vegetarian I would suggest you dont fly this airlines. The seats were allocated for us before we had a chance to change( flight was full) and were seated apart. We swopped seats to be together and were right at the back which was full of vibrations all night. Coildnt hear the in service movie as the engine was so noisy so used subtitles. 1 star is given to the friendly air stewards who gave us a 1st class vegetarian meal as our economy vegemeal was so so bad.
Wont travel on this airline again. Only used it due to Middle East stopovers being at risk at the time of flying. Will use Quatar or Emirates or Turkish airlines- much more superior on all levels.

We always try to fly with Virgin and have managed to fly Upper Class a few times but our main complaint is the inconsistencies we have found in the service.
Check in staff were great in Manchester - polite, efficient, helpful - but the check in at JFK was horrible. The man was rude, arrogant, unhelpful and seemed to take pleasure in our discomfort and confusion. What should have been a quick, painless experience was one that makes us reconsider using Virgin Atlantic ever again.
Cabin crew, however, are consistently helpful, friendly, efficient, professional and happy to help - in stark contrast to check in staff.
Also we found the seats were quite cramped and certainly not a patch on the seats we have experienced previously. We were actually in Upper Class and wonder just what the seats in other classes were like, if we found ours cramped!!
We will consider Virgin in the future but it will no longer be our "go to" airline unfortunately.

Never fly with them ever again.
They put my life in danger and didnt support me at all.
Don't go through the CDRL, Aviation Alternative Dispute Resolution (ADR), to complain as in 98% of the complaints they rule in favour of Virgin.
Probably because they are funded by Virgin may have something to do with it.

Flew premium to Manchester to Atlanta return. Wow the aircraft are old and need a lot of tlc, the TV screens in premium were so difficult to watch,they need updating. The food was 50/50, going to Atlanta was ok, but coming back was disappointing. Chicken roulade, with risotto and herbs, was the worst airplane meal I have ever had. Just give people proper meals and stop trying to jaz them up.

This was, without a doubt, the worst international flying experience I have ever had. The airline’s system is terrible, and the staff were even worse—completely unhelpful and lacking any empathy.

I was traveling from India to the USA with one extra checked bag. Before my flight, I tried paying for the extra baggage online, but the payment system wouldn’t work. I called Virgin Atlantic customer service, and they specifically told me to pay for the extra bag at the airport during check-in.

When I arrived at the airport, I only had cash because I don’t live in India and do not have an Indian bank account or Indian credit/debit card. To my surprise, the check-in staff refused to accept cash. I then tried paying with my international credit card multiple times, but their payment system kept declining it. The staff simply told me that I needed an Indian card and offered no alternative solution.

I even tried using an Indian card manually, but that failed as well. Instead of helping me, the staff moved my bags aside and told me to stand off to the side and “figure it out” myself. I was left completely stranded with no guidance or support.

I literally had to beg random people at the airport to use their card so I could reimburse them in cash. Imagine being forced to ask complete strangers for financial help just to board an international flight because the airline has no backup payment options.

The staff showed no concern, made no effort to assist, and offered no practical solution. For an international airline, it is unbelievable that they cannot process international cards properly or provide reasonable alternatives when their own online payment system fails.

I have flown internationally with many airlines and have never experienced anything this frustrating or unprofessional. Virgin Atlantic’s customer service, payment system, and airport support were an absolute disaster. I would strongly discourage anyone from flying with them, especially if you are an international traveler. I will never choose Virgin Atlantic again.

Charged us an additional £100 to sit together then another additional cost if you wanted WiFi
Disappointing. Will use BA next time on principal.

My return journey 18th May was a serious disappointment and made for a very uncomfortable overnight Upper Class journey. Outgoing was excellent but the controls on my seat coming home were dead - meaning trying to lie down to sleep was impossible. Eventually the cabin staff over rode the control each time but this only worked for that moment and if I wanted to move I had to use the TV screen to call for help. In addition the privacy screen was stuck in Open so that added to my frustration. Cabin Team Leader Niki was incredibly kind and helpful but I am so very disappointed that Virgin have not even acknowledged my discomfort detailed in their flight Feedback. The outward plane was one of their new models (excellent as expected) but quite apart from the seat and 'door' faults, it was obvious the Return plane was way past its best and somewhat shabby. Virgin might find they retain more customers by just acknowledging where things have been reported as being not up to the usual high standards. We shall in future fly international using Qatar or another Middle East airline as family tell me they are consistently of a high standard. What has happened to Virgin? Please don't slide into British Airways (Spanish!!)mediocrity.

Virgin Atlantic changed my flight times on a flight from London to Johannesburg (D72LNP) meaning the flight arrives in Joburg 90 mins later than originally scheduled which means I will miss my proposed onward flight to Kasane in Botswana ( which admittedly I had not booked yet, but that was my plan and I booked the Virgin flight on that basis!). As Virgin had moved the goalposts, I asked Virgin if they would kindly book me on the preceding days flight, which was on the normal flight timings and would allow me to make the connection I planned to take, and despite the fact they changed the timings on the original flight they felt they needed to charge me an extra £200 to make the alteration. Why do they feel the need to do this when it was there change that caused the situation. Why can they not show good Customer Service and change me to the preceding day. It would cost them nothing to do so, and would make me a big fan, and instead I will now never fly Virgin again unless I absolutely have to and I will tell everyone I know who customer unfriendly they are! Makes no business sense!!

The sad thing for anyone booking with Virgin Atlantic now is under the new CEO ,the staff you deal with before you fly just don’t care anymore so any issues you’ll just have to lump it.
The new app is appalling when it actually works!

Booked in VA Holiday store. Was the first customer to book and pay for any seats on the whole plane a year in advance.
2 months before we fly, they change our seats in premium that we specifically paid for and wanted due to having nervous flier, disabled person and an infant with our party. They gave our seats to other customers and couldnt change it back to our seats, didnt tell us either, I happened to notice is 6 months later.
We then paid an extra £6k to upgrade to upper class as there were seats that were together, where we wanted, to resolve the predicament virgin had put us in.
It is currently the day before the flight, have checked us in and they have randomly moved my whole party again to random seats in the upperclass cabin. Nobody is next to anyone else in the party, including my 18 month old daughter who is now on her own at the front of the plane?
Called customer service to try and resolve and have been told all they can do is send a request to pre flight team to try and change the seats? In the meantime, our old seats that we have booked have now been taken by people who have clearly just upgraded. So we are most likely going to have to have awkward conversations with other passengers to move around.
Completely unacceptable Virgin!! We will not be flying or booking again with you. 2nd time this has happened for this booking, on a £40something grand trip.

I am a stroke patient with multiple underlying health issuea. have been awaiting a refund from Virgin Atlantic since March 2026.

I have begged them to issue my refund but it has not yet been paid.

As a single mother of 3, this has caused me so many issues directly after my children.

This is a clear violation by law as they have gone past the period ot should have done.

Virgin has continued in a non chalant attitude while trying to resolve this matter.

Please I am calling on all executives who understand what it means to be in my position; take a bold step as this is causing us alot of distress.

First and last time I will travel Virgin. Have arrived at the airport in Johannesburg four hours early only to be told that although open, I am unable to use the facility until three hours before the flight. WHO MAKES THESE IDIOT DECISIONS. Needless to say, you expect more after spending £6,000 on tickets. I thought I would give them ago versus the usual excellent Emirates, but NEVER AGAIN.

It’s never easy flying long haul economy class but the staff at virgin are terrific and do their best. My only teeny complaint is that the wine they serve isn’t South African (!!!)and even the red is freezing cold. Otherwise all is a good as it could be

Virgin sat my disabled husband on his own next to strangers from miami to heathrow despite weeks of emails in advance
Absolutely disgusting
Will be taking action

I want to share my experience with an airline that I decided to try out due to their social media claiming to be one of the best.

On upgrading to upper class on a flight from London to New York, my seat was broken and didn't work, my entertainment system couldn't be used due to a broken headphone socket and the power socket also didn't work.

I always judge a company on how they handle issues with their customer care. Virgin have been shocking. Despite the crew raising an engineer report, the customer care team tried to issue me 20,000 points to close the case and won't listen.

Having raised a new complaint under the Consumer rights 2015 act, I am still waiting for resolution of a refund.

Wish I had stayed with BA. Even if they have issues there customer care team take issues seriously. Poor show and very disappointing.

Flew with VA in March. Great experience and would recommend. Cabin crew were amazing. We were travelling with a wheelchair user and they made a difficult journey very easy.

My flight going to Cape Town wasnt too bad,food was very poor and I did have a laugh with one of the stewards who happened to be from Wales same town as me!!

As for my flight coming back was absolutely disgusting the staff were rude and didnt seem to care about anything! Again food very bad.
I am diabetic and I ordered a dietary meal well what can I say, it was not even edible so in 12 hours I never ate and when I asked for water it was as if id done something wrong! The steward was reluctant but I finally got it but as they were very small plastic cups I asked for 2 (if looks could kill) so in a total of 12 hours I had 2 small waters and a water with the meal if you can call it that ( as I couldn't eat it)
But for sure I would never ever fly with them again and wouldn't recommend it either.