Went to collect husband x2 items only given 1so extra trips,don’t always have items in stock even though this is the same prescription every month,staff always to much of a rush,missing Zee as he was... Ver mais
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Leia as opiniões dos outros
Formula always in stock with quick processing and fast shipping. Always arrives in efficient condition and timing. Great pricing, doesn’t up charge like other sellers. Always coming back for more, on... Ver mais
Very disappointed. I've order it 5 cream Epimax oatmeal cream (Avena sativa (oat) kernel flour wich is says on the bottle (for Psoriasis eczema and other dry skin conditions. ) and they send me Ep... Ver mais
A empresa respondeu
I ordered a 15ml of perfume Inspired by Chanel chance eau tendre perfume from vision pharmacy on 17th november . It arrived today 4 days later 🤩 beautifully packaged and … it’s EXACTLY like Chanel ch... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Vision Pharmacy has been providing medications online for over 12 years to the people across UK. We are committed to deliver high levels of customer service. Our Vision is your care.
Informações de contacto
4 Cross Street, LE2 4DD, Leicester, Reino Unido
- 0116 48227359
- hub@visionpharmacy.org.uk
- visionpharmacy.org.uk
3,4
Aceitável
296 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Worst experience
Order on Saturday for 24hrs tracked delivery, it's past 48 hrs now and item not been dispatched yet. Avoid
24 de março de 2025
Opinião espontânea
Excellent service
Excellent service, speedy delivery and very well packaged. Thank you 👍
19 de março de 2025
Opinião espontânea
No problem service placed my order ana…
No problem service placed my order ana it was delivered on time thank you
19 de março de 2025
Opinião espontânea
Fantastic and trustworthy company …
Fantastic and trustworthy company …. Fast service and reliable always
18 de março de 2025
Opinião espontânea
Rather slow and poor coms
6 days after placing my order and it not being dispatched, I phoned and was told one item had held it up but I would receive the full order the next day. It arrived as stated. I suggest you improve your communication to advise of any delays when you are aware of them.
13 de março de 2025
Opinião espontânea
Resposta da Vision Pharmacy
Thank you for your feedback. We apologize for the delay and the lack of communication regarding your order. We understand how frustrating it can be when expectations are not met, especially when you're not kept informed.
We appreciate you bringing this to our attention, and we will certainly work on improving our communication to ensure that customers are aware of any delays as soon as we are aware of them. We're glad to hear that your order arrived as expected, but we'll strive to ensure that future experiences are smoother.
Thank you again for your valuable input, and we hope to serve you better next time.
Hycosan extra eye drops
Excellent service with a quick delivery.
13 de março de 2025
Opinião espontânea
Easy online ordering and follow up
Easy online ordering. Clear information including delivery and charges. Speedy confirmation and delivery updates. Delivered as promised. Thank you.
8 de março de 2025
Opinião espontânea
Ordered an item on 4 Feb
Ordered an item on 4 Feb, now 6 march and still recieved nothing. What is going on?
Order number 97479. Paid for next day delivery too.
4 de fevereiro de 2025
Opinião espontânea
Very good
I found the whole process hassle free. Straightforward form to fill in. Prompt response regarding item and postage etc; and very quick delivery. Kept informed about delivery (and delivery was 24hr tracked).
Will definitely use this company again.
1 de março de 2025
Opinião espontânea
Resposta da Vision Pharmacy
Hello, Thank you so much for your kind review! We're thrilled to hear you had a hassle-free experience and that everything went smoothly with your order. We look forward to serving you again soon!
Many thanks
Naz
Next day delivery. Really pleased
I ordered some eyedrops yesterday, then checked the reviews on here, I panicked thinking that I might have been scammed after reading some of the reviews, plus I didn’t get a confirmation email.
However my eyedrops have all arrived in very secure packaging just over 24 hours after placing my order.
I’m very pleased with the service and we use again
28 de fevereiro de 2025
Opinião espontânea
Resposta da Vision Pharmacy
Hi, Thank you for sharing your experience! We're so glad to hear your order arrived safely and quickly. We completely understand your initial concern, but we're happy everything worked out smoothly. If you ever have any questions or need assistance, don’t hesitate to reach out—we're always here to help!
Many thanks,
Naz
Good service
Good value and items received on time, as expected. Happy to use them and would recommend.
27 de fevereiro de 2025
Opinião espontânea
Resposta da Vision Pharmacy
Thank you for your kind words! We're so glad to hear that you’re happy with the value and timely delivery. We really appreciate your recommendation and look forward to serving you again! 😊
Many Thanks
Naz
Great service!
I recently discovered vision pharmacy while searching for a specific product. Not only did they have the item I was looking for, but their selection was vast, and the prices were competitive. The website was easy to navigate, and the product descriptions were informative and accurate. I was pleasantly surprised by the fast shipping. I highly recommend!
21 de fevereiro de 2025
Opinião espontânea
Resposta da Vision Pharmacy
Hi, Thank you for the great feedback! We're so glad you found what you were looking for and had a positive experience with our website and fast shipping. Your recommendation means a lot to us, and we’re excited to continue serving you! 😊
Thank you
Naz
Great pharmacy
Great selection of products at great prices. Quick delivery. Customer service is fantastic. Would definitely recommend to anyone
21 de fevereiro de 2025
Opinião espontânea
Resposta da Vision Pharmacy
Hi, Thank you for your wonderful review! We're thrilled to hear you were happy with our selection, prices, and customer service. We really appreciate your recommendation and look forward to serving you again soon! 😊
Many thanks
Naz
Great service
Great service, easy to order, fast delivery, excellent value. Thanks
4 de fevereiro de 2025
Opinião espontânea
Resposta da Vision Pharmacy
Thank you so much for your kind words! We're delighted to hear you had a great experience with our service, ordering, and delivery. We truly appreciate your feedback and look forward to helping you again soon!
Many thanks
Naz
Poor communication and slow service
Poor communication and slow service
I found this company while searching for a particular product, which they had in stock. I ordered and paid the relevant delivery charge to get the items shipped by 48hr Royal Mail tracking. I received a confirmation email with my order info. All good.
Then didn't receive items or hear from the company. I emailed after a week to check status of order. No reply. It was only (after another week and no update or items delivered) that I raised a dispute with my bank. One of the two items was then dispatched and the other refunded. No communication from the company at any point.
While I did get one of the two items in the end, I'd not use this company again. Others be warned. I can see I'm not the first to note these issues...
29 de janeiro de 2025
Opinião espontânea
Resposta da Vision Pharmacy
Thank you for sharing your feedback. We're really sorry to hear about the frustration you've experienced with our service. We understand how important timely delivery and communication are, and it’s clear we fell short in this instance. We apologize for the delay in shipping and lack of communication regarding your order.
We take all feedback seriously and will work on improving our response times and processes to ensure this doesn’t happen again. If you have any further questions or concerns, please feel free to reach out to us directly, and we’ll do everything we can to make it right.
Thank you for your understanding.
Many thanks
Naz
Branch Manager
Rapid dispatch and delivery
Rapid dispatch and delivery. Included a small gift of perfume...nice touch.
14 de fevereiro de 2025
Opinião espontânea
Resposta da Vision Pharmacy
Thank you for your kind words! We’re so glad to hear you were happy with the rapid dispatch and delivery. We love adding a little extra touch like a small gift to show our appreciation. We hope to serve you again soon!
Many thanks
Naz
Branch Manager
Items not received from Vision pharmacy
I placed an order and paid for next day deliver(nearly£6!!!!) Still have not received items as of today!
I have emailed them numerous times with no reply and they then have the cheek to send me advertising emails to buy stuff from them!!
Absolute joke of company-do not buy from them as you may as well just throw your money away!
I have now escalated this case to PayPal so hopefully I will get my money back but its just shocking that people get away with this and still expect to trade. I have noticed a few reviews from people with exactly the same problem as me but then some who really rate them-i guess we were just unlucky!
DO NOT BUY FROM THIS PHARMACY AVOID AT ALL COST!!
3 de fevereiro de 2025
Opinião espontânea
Resposta da Vision Pharmacy
Hi, We’re truly sorry to hear about your experience, and we completely understand your frustration. This is certainly not the level of service we aim to provide. We sincerely apologize for the delay in your order and the lack of communication on our part. We take your feedback seriously and are looking into what went wrong here.
We would love to make this right, so if you're open to it, please reach out to us directly on 0116 482 7359 and ask to speak to myself Naz with your order details so we can assist you further and resolve the situation as quickly as possible.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience caused.
Many thanks
Naz
Branch Manager
Very competitive price and fast…
Very competitive price and fast delivery what’s not to like 👍 high recommend
10 de fevereiro de 2025
Opinião espontânea
Resposta da Vision Pharmacy
Thank you so much for your great feedback! We’re thrilled to hear you were happy with the price and fast delivery. Your recommendation means a lot to us, and we look forward to serving you again soon! 👍
SCAM beware
SCAM beware. Ordered 9 days ago with next day delivery. Nothing received and no reply to my emails. I’ve had to dispute with my credit card company
2 de fevereiro de 2025
Opinião espontânea
Resposta da Vision Pharmacy
We are very sorry to hear about your experience and understand your frustration. This is certainly not the service we strive to provide. Please reach out to us directly with your order details, and we will do everything we can to investigate and resolve this issue as quickly as possible. We appreciate your patience and apologize for the inconvenience caused.
Many thanks
Naz
Branch Manager
Product as described
Product as described, new and good condition.
10 de fevereiro de 2025
Opinião espontânea
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