Hi Gillian, thank you for this review and we're sorry it took us longer than it should have to get the invoicing issue sorted out for you.
In response to the review, this was purely an invoicing matter.
The solar installation itself has been working exactly as it should for the full two years since it went in, Gillian herself was happy with the system throughout.
Gillian's installation was part of our 2024 schools PV programme. Our billing records from that time were held in our previous accounting system, which our current accountant hadn't worked in. This made retrieving them far slower than it should have been. Once he accessed the system, the issue was resolved in full with Gillian within one week.
On the addresses: we've simply outgrown our previous office on O'Connell Street and are now at Courtbrack Avenue, South Circular Road, Limerick, V94 TW0D. You can send us a letter or call in here any time. All installations, warranties and aftercare are completely unaffected by a change of address.
I'm glad the system is still performing well two years on. If anything else ever comes up, you're welcome to contact us:
General enquiries: info@visionsolar.ie or (061) 513 045
Aftercare / tech support: luke@visionsolar.ie or (086) 206 2669
Accounts: accounts@visionsolar.ie
And if you feel the matter's been put right, you're of course welcome to update the review. Either way, thank you for your patience and for letting us know.