VisitBritain Shop Opiniões 

Useless! Take your money with zero aftersales/ customer service, impossible to contact them. Due to visit Blackpool Circus tomorrow, doesn't look like that will be happening now, very upset children. DO NOT purchase tickets via Lottery Days Out

I have a code for £25 off for the Lottery day out and when trying to book an activity, the voucher says it’s only valid for UK customers, I live in the Uk and booking on my home iPad. Why wouldn’t I be at home not like we can go too far these days! Seem like a con!
No answer or reply when I have sent them a “contact us” form. Bloody useless!

I ordered 3 tickets for Blackpool zoo, lotto code excepted, proceeded to checkout, error occurred with payment however the payment was taken from my bank so advise you check. I never received my e-tickets or even confirmation of my order I have tried to call, however the phone lines have been switched off, have raised 4 response email requests- no reply response from lotto itself via Facebook is "they're busy and we can't help you" so basically scamming you to buy a lotto ticket for a £25 voucher that doesn't exist. I've asked my bank to do a card charge back. Message to lotto/Camelot: I understand it's a third party website but the is it's YOUR promotion, congratulations you ruined half term for a lot of people!

A poorly prepared campaign resulting in lack of fulfillment and disappointment.

Here's the Visit Britain response:

This campaign is very popular and we are receiving a lots of emails and our response times are longer than usual unfortunately.

There has also been issues with voucher codes who are unfortunately very sensitive and stop working when they are entered in the voucher field even when a payment did not go through. We are working on this issue as well and hope it will be fixed in the close future. Our aim is to re-activate those codes, however we realise it will be too late for your visit.

We are very sorry about this whole situation and that we cannot help to fix the issue now that it is too late.

Lottery disaster

I have tried several times to speak to someone about the failure to receive my ticket as per the current promotion with the Lottery. You cannot speak directly to someone, you have to email/complete a form and they will contact you “within 48 hours”.

I am furious and beginning to doubt I will receive my ticket. Will somebody take up this cause?

I so wish I'd checked here before ordering from them. Shame they're the official supplier for London's visitor Oyster cards - there isn't actually anywhere else to buy them. Hmm.

Like others, impossible to get hold of them. Don't respond to their own support form (three attempts in several days have seen zero response, not even an acknowledgment that they'd had my request). No way to call them - you can "request a call back" but that's via the same form they seem to just ignore.

Even tried going through their Twitter handle - but that's clearly just an automated service since they don't reply on their either.

For the "official supplier" this is absolutely woeful service. Sort it out.

Should have read these reviews before. National lottery vouchers DO NOT WORK - yet they took money out of my pocket - I now need to log a complaint with them formally and dispute the card transaction.

DO NOT WASTE YOUR TIME PLAYING LOTTO VOUCHERS!!!

My order for the Oyster Visitor Card, #000000520, placed on 30 Sep 2021, has not arrived yet. I visited London without it and used my debit card to pay for TfL tickets, which means I have spent twice as much. I have raised this with TfL, as I do not think, based on the reviews below and my own experience, VisitBritain is a great distributor...

Two stars out of five for VisitBritain's reply to my email. I have contacted their customer service who offered a refund if I return the unused card to them after my trip. Unfortunately, my card has not turned up.

Bought London Zoo tickets from them but have not received vouchers . Our trip is tomorrow, I have contacted them over 4 days ago by filling the contacts form and no reply . There isn’t any reply to my voice messages either. It is impossible to speak to someone. They have ruined our family day out , rare to those that work hard to pay the bills and mortgage , errors happen but sell a product and offer not after sales support is appalling. Shame on you Visit Britain !

Don’t use them and book directly via the place you want to visit. I have a problem with a booking and it is impossible to contact them. They don’t reply emails snd the telephone number is a recorded message.

Horrific do not use this company!! No customer service, have even turned off their phone line! Awaiting refunds.

I booked 2 tickets for our local zoo on the 10th October, one using the national lottery vouchers and one at full price but never received the tickets. The money was taken out of my bank account instantly but I never even got the confirmation emails for the bookings. Due to not receiving the tickets I have paid for I had to then buy another at the venue, I am now out of pocket £57. I need to be refunded the tickets that I purchased off your website plus the additional one I then needed to buy at the zoo on the day at £30.

I have phoned twice only to be told the switchboard is off and left voicemails, used the contact form on the visit Britain site three times with no response and even direct messaged on Facebook with no response, I have tried every day multiple times to get this sorted and no response.

Got voucher code from national Lottery days out however when trying to place Oder tried 4 different cards to pay kept getting error message card doesn’t exist in this entity so order would not go through so I thought I would try again today but now says voucher has already been redeemed obviously a big con have ordered tickets at full price elsewhere

Had a £25 off voucher, however there was a constant error message when trying to book an event.
I was given a time by which this would be fixed, but it never was and I did not receive a response to further emails.
Feels like a complete scam offering a £25 off voucher but making it impossible to book! I ended up having to pay full price directly through the activity’s website.

DO NOT UNDER ANY CIRCUMSTANCES DEAL WITH THIS COMPANY !!!!!
I am 85 years old living on a pension of only £660 per month. I ordered 2 oyster cards costing me £53 a lot of money from my pension. I have heard nothing, emails are completely ignored. They are just a bunch of thieves. I will be taking County Court action to get my money refunded. DO NOT USE THESE THIEVES

Still waiting for full refunds for cancelled trip. They seem like a bunch of cowboys.

"Offizieller Shop des Britischen Fremdenverkehrsamts" - Diese Aussage soll Vertrauen erwecken und Seriosität, sowie Kundenfreundlichkeit suggerieren. Doch damit ist es scheinbar sehr weit hergeholt.

Natürlich ist die momentane Situation für alle neu und eine Herausforderung, aber wie bei diesem Unternehmen mit Kunden umgegangen wird, ist alles andere als Kundenfreundlich und kommentarlos hinzunehmen.

Am 19.03.2020 bat ich "VisitBritain" um Rückerstattung aller meiner gekauften Tickets, denn die verkauften Dienstleistungen konnten ja seitens VisitBritain/des Anbieters, nicht erfüllt werden.

Obwohl alle betroffenen Anbieter eine KOSTENFREIE Stornierung anbieten, bot VisitBritain eine Rückerstattung von einigen Tickets abzüglich einer Stornierungsgebühr an, jedoch die Gatwick-Express-Tickets, obwohl auch das Unternehmen des Gatwick-Express eine kostenfreie Rückerstattung anbietet, wollte "VisitBritain" nicht erstattetn, da sie die Tickets gar nicht selbst direkt dort bezogen haben, sondern über ein weiteren Anbieter (GlobalCity Cards) und dieser wohl die Rückerstattung ablehnt. Selbst wenn es so ist, dann kann das nicht das Problem des Kunden sein, denn die Tickets wurden bei "VisitBirtain" gekauft und nicht bei GCC.

Nach einigem schriftlichen Schriftwechsel hieß es, dass die Rückerstattung erfolgt und das Geld innerhalb von den nächsten Tagen bei mir eingehen soll. Auf Nachfrage vor zwei Wochen wo denn die Rückerstattung bleibt, denn Geld ist noch immer nicht eingegangen, hieß es, dass die Rückzahlung wohl offiziell von einem Manager abgesegnet werden muss und dies auch geschehen ist. Es werde geprüft, warum kein Geld überwiesen wurde und dann in den nächsten Tagen bei mir eingehen. Dies ist, wie gesagt, zwei Wochen her ohne das noch einmal eine Nachricht von "VisitBritain" kam, noch die Rückzahlung bei mir eingegangen ist.

Ich hatte gehofft, dass man das Ganze auf normalen Weg regeln kann und sich einigt. Ich habe dem Unternehmen "VisitBritain" mehr als genug Zeit gegeben, um die Rückzahlung der Erstattung durchzuführen. Scheinbar bleibt mir nichts weiter übrig, als meine Rechtsschutzversicherung zu bemühen und mein Geld auf juristischem Weg einzufordern.

Was bleibt ist viel vergeudete Lebenszeit und die Erkenntnis, dass man Unternehmen wie "VisitBritain" meiden sollte und lieber direkt bei jedem einzelnen Anbieter Tickets kaufen sollte, denn dann wäre das Geld schon längst zurückgezahlt (denn sechs Anbieter, bei denen ich direkt gebucht habe, haben innerhalb von sieben Tagen nach der ersten Kontaktaufnahme die Zahlungen zurückerstattet).

Einfach ärgerlich und bedauerlich.

Das ist kein Kundenservice - ich kann nur davon abraten von diesem Unternehmen Kunde zu werden.

I visited London in June. Bought Oystercards in advance, but they did'nt turn up before we left Denmark. When we came home after a week, I followed the instructions on the webside and returned the Oystercards. Now, two months later, I am still waiting for my refund (900 Danish kroner). Several mails to VisitBritain have resulted in: NOTHING. So, if tou are going to London, don't deal with VisitBritain but buy your Oystercards on the underground stations when you get there.
Lars Engelbrecht Rohde, Aalborg, Denmark