I was dubious about ordering because of all of the negative reviews. But I saw a product on Amazon and noticed it was from this company. It was cheaper to order direct (including postage) and it was... Ver mais
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Leia as opiniões dos outros
I've made two orders with Vitapoint and both have been delivered extremely fast (within 48 hours). For clarity, the two orders were for shoe deodorisers (Beauty Formulas Odour Control Foot & Sho... Ver mais
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Ordered from Vitapoint through Amazon. Twice they have sent the wrong items! They approved the return but asked me to contact them before returning it, because they may not want it back. However thei... Ver mais
A FIRST CLASS FAULTLESS EXPERIENCE First time I have ordered from Vitapoint but it won’t be the last. Branded names at considerably less than other retailers . Not only that but I placed my or... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de cosmética
- Loja self-service
- Loja de comida saudável
- Supermercado
- Loja de vitaminas e suplementos
Escrito pela empresa
Vitapoint is a leading retailer in Health & Beauty, Vitamins, Toys and also household products with the lowest prices. Established in 2016, Vitapoint prides themselves in the service provided to all of its customers. Visit vitapoint.co.uk for some great offers now
Informações de contacto
Albion House, Albion Street, BL3 6ND, Bolton, Reino Unido
- 01204 934073
- customerservices@vita-point.co.uk
- vita-point.co.uk
4,0
Bom
490 opiniões
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Twice they have sent the wrong items!
Ordered from Vitapoint through Amazon. Twice they have sent the wrong items! They approved the return but asked me to contact them before returning it, because they may not want it back. However their phone goes straight to a voicemail box that's full and can't take messages! So I am now stuck with the risk of a £20 return fee if I use the return label.
With customer service this bad, how do they survive?
22 de abril de 2026
Opinião espontânea
There is always a reason that prices…
There is always a reason that prices are to good to be true!
They advertise 24/7 customer support yet don't bother to respond to emails.
I placed a big order and didn't get free Shipping & Handling as my parcel was too heavy. Had I split my order into 4 orders I would have had no Shipping & Handling.
Gobsmacked!!
14 de março de 2026
Opinião espontânea
Resposta da Vitapoint | Everyday essentials
We’re really sorry to hear about your experience.
Regarding the shipping charges, these are automatically calculated based on the total weight and size of the parcel. In some cases, splitting items into multiple orders may qualify for free shipping, but larger combined orders can exceed the threshold, which is why the charge was applied. We understand how this can be frustrating and will certainly pass your feedback on to our team for review.
We also sincerely apologise for did not receive a timely response from our support team. This is not the level of service we aim to provide, and we will look into this to improve our response times.
If there’s anything we can still assist you with regarding your order, please don’t hesitate to reach out we’re here to help.
First class
Bulk buy of dove body wash which was ridiculously cheap. Arrived within 48 hours. text updates at every stage. What is not to like. 
4 de abril de 2026
Opinião espontânea
Resposta da Vitapoint | Everyday essentials
Thank you so much for your wonderful feedback! We're really glad to hear you were happy with the price, quick delivery, and regular updates throughout the process. We truly appreciate your support and look forward to serving you again soon!
Despite negative reviews, I had no problems at all.
I was dubious about ordering because of all of the negative reviews. But I saw a product on Amazon and noticed it was from this company. It was cheaper to order direct (including postage) and it was going to arrive quicker. So I took the plunge and I'm glad I did.
I ordered early evening, so I knew my items wouldn't come the next day as nobody would have been there to process my order. But my order was processed early morning the next day and dispatched shortly after. I received my item the next day as promised. My only gripe would be, I ordered a tin of paint and it didn't have any cling film around the lid for extra security. Luckily it didn't spill. I'm nit picking really, but overall a great experience. Very good prices and fast delivery. Good communication throughout.
1 de abril de 2026
Opinião espontânea
Resposta da Vitapoint | Everyday essentials
Thank you for taking the time to share your detailed feedback!
We’re really pleased to hear that you decided to give us a try and had a positive experience with our pricing, delivery speed, and communication. It’s great to know your order arrived as expected.
We also appreciate your feedback regarding the packaging of the paint tin. We’ll definitely pass this on to our team to improve and ensure extra care is taken in future.
Thanks again for your support—we look forward to serving you again!
Efficient service and excellent products
25 de março de 2026
Resposta da Vitapoint | Everyday essentials
Thank you for your positive feedback! We’re glad to hear that you’re happy with your purchase. Your support truly means a lot to us, and we look forward to serving you again in the future.
Super price super fast
Web site was easy to navigate, products were keenly priced, and delivery was super fast and efficient.
25 de março de 2026
Resposta da Vitapoint | Everyday essentials
Thank you for your positive feedback! We’re glad to hear that you’re happy with your purchase. Your support truly means a lot to us, and we look forward to serving you again in the future.
Excellent Everyday Shopping Experience
I am very satisfied with Vitapoint’s service. Placing an order was quick and easy, and the website is clear and easy to navigate, making it simple to find the products I needed. Delivery arrived exactly on time, and the packaging was neat and secure. Customer service was friendly and helpful, answering all my questions promptly. I would definitely recommend Vitapoint to anyone looking for reliable daily vitamins and health essentials.
17 de fevereiro de 2026
Opinião espontânea
Resposta da Vitapoint | Everyday essentials
Thank you for your positive feedback! We're glad to hear you had a great experience with Vitapoint and that everything from ordering to delivery met your expectations. Your support means a lot to us.
Resposta da Vitapoint | Everyday essentials
Thank you for your positive feedback! We’re glad to hear that you’re happy with your purchase. Your support truly means a lot to us, and we look forward to serving you again in the future.
Great fast service
3 de março de 2026
Opinião espontânea
Resposta da Vitapoint | Everyday essentials
Thank you for your positive feedback! We’re glad to hear that you’re happy with your purchase. Your support truly means a lot to us, and we look forward to serving you again in the future.
I recently placed an order with…
I recently placed an order with Vitapoint, and I am extremely satisfied with my overall experience. From the moment I completed my purchase, everything was smooth and well organized. The ordering process was simple and user-friendly, which made it very convenient.
The packaging of my parcel was excellent. It was packed very securely and neatly, ensuring that the products arrived in perfect condition. I truly appreciate the care and attention given to protecting the items during shipping.
The delivery speed was impressive. My order arrived exactly on time as promised, without any delays. I was also very happy with the tracking system. It was clear, accurate, and easy to access, allowing me to monitor my parcel at every stage of the journey. This gave me great peace of mind.
Overall, I had a wonderful experience with Vitapoint. Their reliable service, timely delivery, and professional packaging have earned my trust. I will definitely order again in the future and highly recommend Vitapoint to anyone looking for dependable and efficient service.
4 de março de 2026
Opinião espontânea
Resposta da Vitapoint | Everyday essentials
Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience with Vitapoint, from the easy ordering process to the secure packaging and timely delivery. Your recommendation and support truly mean a lot to us, and we look forward to serving you again. 😊
Just goo for it… next day delivery…
Just goo for it… next day delivery…
Great experience
3 de março de 2026
Opinião espontânea
Resposta da Vitapoint | Everyday essentials
Thank you for your positive feedback! We’re delighted to hear that you’re happy with your purchase. Your support truly means a lot to us, and we look forward to serving you again in the future.
In the last few weeks I placed a few…
In the last few weeks I placed a few orders whom all came quicker than anticipated and was packed tightly. Very reliable company.
2 de março de 2026
Opinião espontânea
Resposta da Vitapoint | Everyday essentials
Thank you for your kind feedback! We're glad to hear your orders arrived quickly and were well packed. Your support means a lot to us and we look forward to serving you again.
I placed an order and it came quicker…
I placed an order and it came quicker than I thought it would. Packed well also.
4 de março de 2026
Opinião espontânea
Resposta da Vitapoint | Everyday essentials
Thank you for your kind feedback! We're glad to hear your orders arrived quickly and were well packed. Your support means a lot to us and we look forward to serving you again.
Great variety of products at the best…
Great variety of products at the best prices. The delivery service is very fast and reliable. Highly recommended and will definitely be using them again soon!
1 de março de 2026
Opinião espontânea
Resposta da Vitapoint | Everyday essentials
Thank you for your great feedback! We're glad you’re happy with our product range, prices, and fast delivery. We truly appreciate your recommendation and look forward to serving you again soon. 😊
Delivery service is amazing
Delivery service is amazing. Prices are low as compared to other markets. Packages are packed and delivered with utmost care. Looking forward to buy again in future
22 de agosto de 2025
Opinião espontânea
Resposta da Vitapoint | Everyday essentials
Thank you for your kind feedback! We're glad you're happy with our prices and delivery service. We truly appreciate your support and look forward to serving you again in the future.
Very fast shipping and prices much…
Very fast shipping and prices much cheaper than elsewhere.
Thanks
4 de novembro de 2025
Opinião espontânea
Resposta da Vitapoint | Everyday essentials
Thank you for your positive feedback! We’re glad to hear that you’re happy with your purchase. Your support truly means a lot to us, and we look forward to serving you again in the future.
will use again
Had my doubts after seeing the company sold lots of random items but I was pleasantly surprised at the speed of postage. no communication was necessary and I havnt been bombarded with follow up sales emails.
22 de fevereiro de 2026
Resposta da Vitapoint | Everyday essentials
Thank you for your kind feedback! We’re really pleased to hear you were happy with the quick delivery and smooth service. We appreciate you giving us a chance and hope to serve you again soon.
Great Wall Paper Paste.
No problems good company always order and receive the next day it day after. Great online retailer...⚡🤴🏽🕉️🔺➕
22 de fevereiro de 2026
Resposta da Vitapoint | Everyday essentials
Thank you so much for your continued support! We’re delighted to hear you’re happy with our service and fast delivery. We truly appreciate your loyalty and look forward to serving you again soon.
Excellent Service
22 de fevereiro de 2026
Resposta da Vitapoint | Everyday essentials
Thank you for your positive feedback! We sincerely value your support and look forward to serving you again in the future. Keep shopping with us!
Not received item
Why are you asking for a review when I haven't received my package, I have sent you an email about it but as yet not had a reply.
22 de fevereiro de 2026
Resposta da Vitapoint | Everyday essentials
We’re sorry for the inconvenience caused. After reviewing your order, we can confirm that a full refund has already been processed from our side. Please allow a few working days for it to reflect in your account depending on your payment provider. If you need any further assistance, please feel free to contact us.
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