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VitalHorse builds horse equipment like equine massage therapy guns specifically designed for horses, helping owners ease tension, support recovery, and bond with their horse. Our goal is to help owners and horses together live a happier and healthier life.
Estados Unidos da América
4,5
15 opiniões
Sem histórico recente de solicitação de opiniões
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Great customer service. Very responsive and helpful.
Resposta da Vitalhorse
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service. Our goal is always to be responsive, helpful, and make sure you feel supported every step of the way. We truly appreciate your trust in VitalHorse!
Another reviewer, Laurie R, had the same experience as me with receiving a damaged unit. I ordered two units that were shipped together in a plastic bag with no protection and both boxes arrived quite banged up. Considering they shipped from an overseas origin, this was a lot of being thrown around! I was extremely surprised when I contacted customer service and they promptly responded, asking for a video of the damaged unit; it sounded like an obvious internal part had broken off and the unit gave off a death rattle when it was turned on. They also responded to that email almost immediately, to say they would send a replacement unit and that they didn't need the damaged unit back. The replacement unit arrived promptly, in perfect condition!
Honestly, I don't think I have EVER had such excellent customer service! In business, the errors or missteps aren't as critical as how they are corrected for the customer, and due to Vitalhorse's outstanding customer service to correct this issue, they have a customer for life and I will be ordering more of their products. The product itself is wonderful - our horses absolutely love their massages 10/10!! THANK YOU Vitalhorse, for standing behind your products and immediately making things right by the customer.
Resposta da Vitalhorse
Thank you so much for sharing this wonderful review!
We’re truly sorry that both units arrived with damaged boxes and that one of the massagers was affected, but we’re incredibly glad we were able to make things right quickly and get a replacement to you in perfect condition.
We completely agree that unexpected issues can happen, but what matters most is how we take care of our customers when they do. Knowing that our support made a difference in your experience means so much to our entire team.
And hearing that your horses are loving their massages absolutely made our day! Thank you for trusting VitalHorse and for giving us the opportunity to earn your continued support. We’re so grateful to have you as a customer and look forward to serving you again!
My unit arrived in a very smashed up box and I was worried about the massager. When I took it out it definitely had something broken rattling around inside. I contacted Vital Horse and they got back to me immediately, requesting photos of the damaged package and a video that deminstrated the rattling inside the unit. They told me they would immediately send me a new unit and that I did not need to return the damaged unit. I was so happy with their response as I live in another country and the return postage was going to be prohibitive. My new unit arrived today and it works perfectly. My old horse loved it on the first try. This will help him so much going into a cold Canadian winter as he gets very cold backed even when blanketed. I don’t think I have ever had such an exemplary customer service experience. If I could give 10 gold stars for this company and its product I would!
Resposta da Vitalhorse
Thank you so much for sharing your experience! We’re thrilled to hear that your replacement arrived safely and is working perfectly.
We’re especially happy to know your horse took to the massager right away. We understand how concerning it can be to receive a package damaged in transit, so we’re glad we could make the replacement process quick and hassle-free for you, especially with the international return shipping concerns.
Wishing you and your horse many comfortable sessions with your Vital Horse this winter! Thank you again for your kind words and for trusting VitalHorse.
I like the massager. It is easy to use, it has few functions that easy to switch. It works silently, so my dog is not afraid.
Resposta da Vitalhorse
Thank you so much for sharing your experience! We’re thrilled to hear that you’re enjoying the massager and finding it easy to use. We’re especially glad that it operates quietly and helps your dog stay comfortable and relaxed.
We truly appreciate your support and are happy to be part of your pet’s wellness routine!
Vital horse has been very responsive with my last review.
They have offered to replace the device and then some.
Resposta da Vitalhorse
We’re truly sorry to hear about your experience and the condition in which your order arrived. We’d be more than happy to look into this and assist with the replacement.
Please email us at support@vitalhorse.co with your order details, or provide us with additional information here so we can locate your order and follow up on this for you. We’ll make sure this is properly looked into and resolved.
Good follow up when I had trouble
Resposta da Vitalhorse
Hi Norris, thank you for sharing your experience with our team. We are happy that we were able to help! Don't hesitate to reach out if you have any other questions.
- The VitalHorse Team
I had just purchased the Vital Horse massager and had a few minor queries, I emailed the company and received a very prompt and courteous reply from Kathy, who talked me through my, as I said minor concerns.
A follow-up email also assured me of on going support and assistance.
Customer support and courteous communication from a company is vital when marketing products, and I can not rate Vital Horse and Kathy, highly enough.
Thoroughly recommend giving them your support.
Quirran-Lea Paint Horses
Resposta da Vitalhorse
Hi Ken, thank you so much for taking the time to share this! We're happy to hear Kathy took great care of you, she'll be so happy to see this. Making sure you feel supported, not just after purchase but every step of the way, is exactly what we aim for. Welcome to the Vital Horse family, and please don't hesitate to reach out anytime you have questions. We're always here!
This is an incredible device. I used it with my senior dog. He is usually afraid of anything that is different but the moment he felt the massager he was locked in. He relaxed and laid down and seemed very content. It was very easy to incorporate into our nightly routine!
Resposta da Vitalhorse
Heather, this made us smile! There's something special about winning over the cautious ones, if he settled in and relaxed that easily, you know it's the real deal. Thank you for giving him something to look forward to every night, and for taking the time to share it with us!
- The VitalHorse Team
The Vitalhorse massager is now a part of our daily routine with my senior dog. She absolutely loves it!! And for a dog that really doesn’t like much LOL she truly loves this!!
Resposta da Vitalhorse
Alex, thank you so much for sharing this with us. When a dog who's picky about everything gives the massager two paws up, that's basically the highest compliment there is 😄 Thank you for making it part of her daily routine!
- The VitalHorse Team
I haven't purchased as yet...but the speedy and informative response was brilliant.
Well done on excellent customer service!
Resposta da Vitalhorse
Hi Miss Jacobs, thank you so much for the kind words, glad our team could get you sorted quickly! If you have any other questions before making a purchase, please don't hesitate to reach out, we're always happy to help however we can!
- The VitalHorse Team
Great product! My horse absolutely LOVES getting her massages and you can really see how relaxed she gets!
Resposta da Vitalhorse
Hi Katharina, thank you for sharing this! There's nothing better than watching them melt into a session like that it's honestly our favorite part too. So glad she's loving it, and thanks for taking the time to leave a review!
- The VitalHorse Team
great product, my horses love it and it helps me keep them comfortable while in work🤗
Resposta da Vitalhorse
Hi Emma, thank you so much for this! Keeping horses comfortable and feeling their best while working is exactly what we set out to do, so it means a lot to hear it's making a real difference for yours. Thanks for taking the time to share!
- The VitalHorse Team
Honestly, the massage gun looks like a terrific piece of equipment. They advertise for the 'elite' horse so I sent a question inquiring about usage on a companion mule. The answer was, yes it would benefit any equine in various situations.
Because of the quick and honest response, I will be ordering my massage gun and am impressed with the quick, customer service response.
I will update my review after I receive my massage gun and see how my mule likes it!
Resposta da Vitalhorse
Thank you so much, Tish!
Mules deserve the same care as any performance horse, and we're glad we could confirm that before you committed to a purchase.
We can't wait to hear how your mule gets on with it. If you have any questions once it arrives, just reach out and we'll walk you through it.
Enjoy, and thank you for taking the time to leave this.
I’ve been so impressed with the VitalHorse Massage Gun! I love that it comes with 16 different massage heads, so I can really customize it depending on the area I’m working on. The added red light therapy is such a nice bonus too!
It’s easy to use, feels powerful without being intimidating, and has quickly become something I reach for regularly after rides, harder workouts or just having a bonding moment with my horses. I also love being able to give my horse a little extra TLC and help support recovery and relaxation right at home.
Definitely one of those horse-owner products I didn’t realize I needed until I had it! 🐴🤎
Resposta da Vitalhorse
Thank you for choosing VitalHorse 🐴
The 16 heads were designed exactly for that reason, so it's great to hear you're putting them to use across different areas.
We especially loved reading that it's become part of your bonding time with your horses, not just a recovery tool.
We appreciate your review, thanks for sharing!
I am so glad I found Vitalhorse! Their products are top quality. The checkout process on their website was easy, and my order arrived quickly. The customer service is excellent. I will definitely keep ordering from here! I highly recommend them to any horse owner looking for high-quality care tools.
Resposta da Vitalhorse
What a lovely review, thank you!
It's great to hear the whole experience worked smoothly for you, from ordering through to delivery, and that the products have lived up to expectations. We put a lot of care into our support team, so knowing they made a difference is really rewarding to hear.
Recommendations from fellow horse owners are the best kind of compliment we could ask for. Thanks for the trust, and we'll be here whenever you need us!
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