vitamingo.co.uk Opiniões 

285
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent company, the customer comes first. The customer service is brilliant and the range of items they stock is fabulous. Pricing and speedy shipping too. So much better than Amazon. Don’t hesitat... Ver mais

Classificada 5 em 5 estrelas

First time ordering from Vitamingo, ordered Angel Dust pre- workout, great price 👍 placed my order on Sunday 27th Sept and it arrived safe and sound on Tuesday 29th Sept. Excellent service will be or... Ver mais

Classificada 5 em 5 estrelas

Very impressed with the speed of despatch. The products are very well priced. Definitely coming back for more & to see what other great value supplements are available.

Classificada 5 em 5 estrelas

I order all my ionic mineral drops here. The bottles tell me how many drops of each I need and I like to split the daily dose between my morning juice and afternoon smoothie. There is always a far off... Ver mais

Informações sobre a empresa

  1. Loja de vitaminas e suplementos

Escrito pela empresa

VitaminGo is a UK based business dedicated to optimizing the health and well-being of our customers.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

285 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 60% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(285)

72 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Take a long time to reply

Take a long time to reply, don’t respond to the questions I asked as they sent me incorrect tablets that’s were supposed to be for a child not an adult! an expiry date that ran out in June 2024 only just received them in April 2024! Offered 20% off? I’d rather have tablets that have a long expiry date that I’ve paid for!
Shame because I’d heard good things about this site..

29 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Estafa y pésima experiencia

Hola realize un pedido el día 8 de abril, no se nada de él, no responden a los correos ni al chat de la página, pésima atención al cliente, el pedido pagado y confirmado por la página con un correo donde indica el número de pedido, una estafa en toda regla ni se dignan a contestar

8 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Experience with Vitamingo

I have been ordering from Vitamingo for quite some time now, and I have never taken the time to write a review until now. I must say, my experience has been exceptional.

Vitamingo is incredibly well-equipped, and their website is user-friendly. The prices are always spot-on, and I have never experienced any issues with delivery timeframes.

I will definitely be using Vitamingo again, and I highly recommend them to others.

13 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible experiance

Terrible ! Received product badly damaged no apologies for this or immediate refund had to keep on for a response Awful customer care lost my money and have no product has have to jump through hoops sending damaged product back Why when given photos and information what if gets lost in post on return ? Then say id no sent it very bad service

29 de março de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Pleased

Pleased I didn't create an account when trying vitamingo. Yes item arrived eventually but the 48hr tracked service you use and pay for was not 48hrs it was actually a 144hr service.
Customer service was quite quick to respond to an initial inquiry regarding the paid for service but not received service with " we will look into this" but they either reply with that sentence to all queries or are possibly still looking into it.
Would never use vitamingo again as I don't see why you should pay for a service you don't receive.
PS
Sorry I didn't realise it was me who chose one of the most unreliable courier services.I think you have more control over the courier service you choose to use and charge your customers for that doesn't deliver than you think.

6 de março de 2024
Opinião espontânea
logótipo da vitamingo.co.uk

Resposta da vitamingo.co.uk


We're sorry for the delivery delay with Royal Mail, a situation beyond our control, but we're actively following up. We value your feedback and are here to make things right, offering support and solutions to impacted customers.

Classificada 1 em 5 estrelas

Yesterday I placed order number #27892

Yesterday I placed an order and I paid a £7.95 shipment fee so the item would arrive by 1 pm, unfortunately, a day later I still haven't received the item. I messaged them asking for a full or partial refund for the shipment, as I could've paid a lot cheaper for the same service, but I had no answers whatsoever and I still don't have the urgent item and ended up buying from another place.

After getting an e-mail from the company all I can say is:
All the good reviews here are fake.

I was informed that the extremely overpriced delivery meant I'd get my item the next day, by 1 pm. This doesn't make any sense as I could've paid a lot cheaper for a 24h delivery (I placed the order at 8 am) and would have received it on the same day.

Extremely rude customer service and terrible user experience.

I had not received the item before my review. Maybe you should change the delivery options on your website to next-day delivery by 1 pm. Don't you have any qualified UX professionals? I really don't think it's fair that I paid almost 8£ when I could've paid for a regular 24h delivery. It's not about the price, it's about the principle.

Anyway, never ordering from this company ever again and made my point that the customer service is EXTREMELY RUDE and the website is misleading.

6 de fevereiro de 2024
Opinião espontânea
logótipo da vitamingo.co.uk

Resposta da vitamingo.co.uk

Hello,

We appreciate your business and understand the importance of timely deliveries. On reviewing your order placed on the 6th of February at 8 am, we confirmed that it was dispatched on the same day by 12 pm and successfully delivered on the 7th, even prior to your review. The tracking information provided here [https://www.royalmail.com/track-your-item#/tracking-results/SP163481332GB] clearly reflects this timeline.

It's important to clarify, as my colleague previously mentioned, that the expectation for an order placed at 8 am to be delivered by 1 pm the same day is beyond the realm of our delivery capabilities. Our commitment is to dispatch orders promptly within the same day, aiming for the fastest possible delivery according to the service level selected.

We pride ourselves on our customer service and offer resolutions like partial refunds or matching services for occasions when deliveries fall outside the expected timeframe, acknowledging that once in the carrier's hands, some delays can be beyond our direct control.

We strive to accommodate our customers' needs to the best of our ability, but it is also essential to recognize that certain demands may not be feasible or reasonable.

Classificada 5 em 5 estrelas

Great customer service

Vitamingo is a great place for me to buy supplements, their prices are competitive and the customer service is great. They send the orders promptly and are always there if you have any questions.

26 de janeiro de 2024
Classificada 5 em 5 estrelas

Brilliant Service

No complaints here, ordered Friday morning with Royal Mail Special delivery, wasn't expecting same day dispatch but got an e-mail late afternoon saying the item had been shipped. If Royal Mail hadn't held the parcel back because they thought the business was closed, it would have been delivered on the Saturday.

With the bank holiday it was delivered on the Tuesday, contents are exactly as described & I wouldn't hesitate to order again from here.

29 de dezembro de 2023
Opinião espontânea

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