Slow withdrawals, customer service is not helpful and lower rtp compared to licensed casinos Update 5/5: after 10 days of trying to close my account, they keep asking why i would close it and offer... Ver mais
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Leia as opiniões dos outros
Ik wacht nog op mijn uitbetaling. Vandaag zit op de 48 uur dat ze moeten uitbetalen. Mochten ze uitbetalen dan is het zeker 5 sterren!
A empresa respondeu
Viu-Viu has all the slots that I want to play. Recently, they've added iDeal as payment method, which means that my deposits will be processed instantly. The VIP manager is very friendly and helpful,... Ver mais
A empresa respondeu
Good site. Thats my experience. The games running smooth, all best known slots are available and the menu is good to navigate. Also there are plenty bonusses that they give you. Had a l... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Viu-Viu is a modern online gaming platform offering a wide selection of slots, table games, and live casino experiences with real dealers. Players are drawn to its stylish design, user-friendly interface, and generous bonuses for both new and regular customers. Viu-Viu ensures fair play through certified random number generators and provides fast deposits and withdrawals. The platform also features 24/7 customer support, always ready to assist players. It's an excellent choice for those seeking a reliable and exciting gambling experience.
Informações de contacto
Costa Rica
- support@viu-viu.com
- viu-viu.com
3,6
Aceitável
230 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Viu-Viu
Dear Pascal,
Thank you for taking the time to share your thoughts! We’re thrilled to hear that you find our casino enjoyable. Creating a smooth, engaging, and fun environment for our players is something we always strive for, and feedback like yours lets us know we’re on the right track.
We look forward to providing you with many more enjoyable sessions ahead!
Kind Regards,
Viu-Viu Casino Team
My favorite casino
My favorite casino! Real payout. Loads of games! And really fast support!
4 de novembro de 2025
Opinião espontânea
Resposta da Viu-Viu
Dear JESSE,
We’re truly delighted to read your review! Knowing that you consider our casino your favorite and appreciate the real payouts, extensive game selection, and responsive support means a lot to us. Our team strives to make every gaming session enjoyable and smooth, and your feedback reassures us that our efforts are making a difference.
We look forward to continuing to provide you with fun, fair, and exciting experiences at every visit. Thank you for sharing your thoughts and for being part of our community!
Kind Regards,
Viu-Viu Casino Team
Possibly a scam site, do not waste your money and time
### ⚠️ My Experience with Viu-Viu Casino
I regularly gamble on platforms like BetCity, Unibet, Kansino, Jacks, and Holland Casino. Recently, I tried Viu-Viu because they offered some unique games. While the registration and deposit process went smoothly—just as expected—the problems began when I attempted to withdraw my winnings.
#### 🚧 Withdrawal Issues
After completing KYC verification, I tried to withdraw funds. The request was rejected due to a supposed mismatch in my registered name, which was strange considering deposits had no issues. They asked for a utility bill, which I submitted multiple times—over five uploads including my bank account statement with my name and address. After four days, my documents were finally approved.
I then attempted to withdraw to the same bank account I had used for deposits. Again, it was rejected. I selected Mastercard (used by N26), but the transaction failed. It felt like the site was deliberately making withdrawals difficult, possibly to encourage continued gambling.
After a week of failed withdrawal attempts, I ended up gambling away my balance. Ironically, I received an email confirming my KYC approval right after losing everything.
#### 💸 Second Attempt
Two weeks later, I deposited again and won. I tried withdrawing via Mastercard—again, it failed. I switched to bank transfer, and this time the withdrawal succeeded after one day. Compared to other platforms where withdrawals are instant, Viu-Viu’s delay is frustrating.
#### 🎲 Gameplay Concerns
Today, I deposited again and played three hands of baccarat:
- First hand: I bet on red, and it was a tie. Normally, this should be a neutral result, but my balance was still deducted.
- Second hand: I bet on blue and won, but the winnings weren’t credited.
- Third hand: I bet my entire balance and won again—still no update to my balance.
I contacted support immediately and am waiting for their response. Until I receive a satisfactory explanation, I cannot recommend Viu-Viu. Based on my experience, it feels like like a scam. I will post again with their feedback.
✦ Update – 28 November 2025
The support team resolved my previous issue and credited the amount back into my account.
Unfortunately, what I assumed was a one‑time error happened again. I contacted support, but this time I had to wait nearly a week before they rejected my request. Their explanation was that I had “rolled back” my bet, which is not correct. I explained that this same issue had occurred before, but a few days later they insisted the bet was settled correctly on their side.
Based on my experience, I would not recommend Viu unless you are prepared to take screenshots of every single bet as evidence. Their support is very slow, typically taking three or more days to provide a reply, and the process of arguing over system‑caused errors is simply not worth the time.
✦ Update – 5 December 2025
It's only getting worse and worse with Viu. I made a withdrawal request on 29 November and it got rejected for no reason at all. It is now 5 December and they are still checking. Only thing their support is writing that they are available around the clock ( telling they are investigating )
1 de novembro de 2025
Opinião espontânea
Resposta da Viu-Viu
Dear Y Lin,
Thank you for sharing such a detailed overview of your experience — we truly understand how concerning this situation must feel. Please rest assured that we are already processing your case.
We kindly ask you to check your email inbox (including spam and promotions folders), as our team has reached out to you with further clarification and instructions regarding your withdrawal and gameplay concerns.
Your feedback helps us maintain transparency and continually improve the reliability of our platform. We appreciate your patience while we finalize the review and ensure you receive a clear resolution.
Kind Regards,
Viu-Viu Casino Team
Perfect best site
1 de novembro de 2025
Opinião espontânea
Resposta da Viu-Viu
Dear Mitch Alma,
We are thrilled to hear that you consider our site perfect! Your kind words truly motivate our team to keep delivering the best possible experience. It’s great to know that our efforts to provide a smooth, enjoyable, and secure gaming environment are appreciated by players like you.
Thank you for sharing your feedback, and we look forward to continuing to offer you exciting games and seamless service.
Kind Regards,
Viu-Viu Casino Team
HEBZUCHT
Dit casino blijft je maar rotzooi sturen met slechte deals.ze vroegen mij om een survey te doen en dan zou ik 70fs krijgen.ik gedaan! moest een week op mn fs wachten..vervolgens kreeg ik een goeie deal ging erop in.was 150fs voor een storting van 20.ik kreeg r 100 en de rest zou ik later krijgen.is nu een week geleden en t enige wat ze doen is t op een ander "departement" afschuiven.alsof hun zo groot zijn als een ziekenhuis ofzo.ik vroeg wat nou t probleem was en kreeg geen antwoord.de hele tijd die troep sturen om maar klanten binnen te halen.en dan hebben ze een klant en gaan ze r zo mee om???
Onbegrijpelijk.maar dit casino is erg vreemd en houd r hele nare gewoonten op na.
Beter geen ster geven als dat kon want wat hun doen heb nix met casino wereld te maken.dus de reden is weer HEBZUCHT!!!
23 de outubro de 2025
Opinião espontânea
Resposta da Viu-Viu
Dear TJJ de Boer,
Thank you for sharing your thoughts with us. We completely understand how disappointing it can feel when a promotion doesn’t go as expected, and we truly appreciate that you took the time to describe your experience in detail.
Please note that our team has already reached out to you directly regarding this matter. We kindly ask you to check your email inbox (including the spam folder) for our recent correspondence. There you’ll find all the necessary details and instructions to ensure the situation is resolved properly.
Your feedback is very important to us, and we’re doing our best to clarify every point and provide fair outcomes in all promotional cases. We appreciate your patience and hope the matter will soon be fully settled to your satisfaction.
Kind Regards,
Viu-Viu Casino Team
Resposta da Viu-Viu
Dear Joey Gijsbers,
Thank you for taking the time to share your feedback. We are pleased to hear that you consider our platform a great casino. Ensuring a fair, secure, and enjoyable experience for every player is at the heart of what we do, and it is always encouraging to know that our efforts are appreciated.
Our team continually works to enhance all aspects of the gaming experience, from diverse game selections and smooth performance to fast payouts and reliable support. Feedback like yours motivates us to maintain these high standards and keep improving for all players.
We look forward to welcoming you back for many more engaging and enjoyable sessions.
Kind Regards,
Viu-Viu Casino Team
Resposta da Viu-Viu
Dear Wiktor Czeladka,
Thank you for sharing your positive feedback. We are delighted to hear that you’ve enjoyed your experience on our platform. Creating a seamless, secure, and enjoyable environment for our players is always our top priority, and it’s rewarding to know that your time with us reflects these efforts.
We continually strive to enhance every aspect of the experience, from game variety and interface performance to responsive support and smooth transactions. Your kind words encourage our team to maintain these high standards and keep improving for all our players.
We look forward to welcoming you back for many more enjoyable sessions.
Kind Regards,
Viu-Viu Casino Team
Still waiting now 96 hrs still not paid
Total scam casino, they dont pay!!! All the reviews which are positive are totally fake, all costa rican casino online are fake, scam, never play there.
24 de outubro de 2025
Opinião espontânea
Resposta da Viu-Viu
Dear Heinz Spijksma,
Thank you for taking the time to share your concern — we truly understand how stressful it can feel when a withdrawal takes longer than expected.
To resolve this matter as quickly as possible, we kindly ask you to contact your dedicated VIP manager directly via email. They will personally review your case, verify the current status of your withdrawal, and provide you with a clear update.
We value your trust and patience while our team ensures everything is handled properly. Your satisfaction and confidence remain extremely important to us, and we are committed to reaching a positive outcome for you soon.
Kind Regards,
Viu-Viu Casino Team
Resposta da Viu-Viu
Dear stan stoter,
Thank you for your kind words! We’re delighted to hear that you enjoyed a smooth and quick payout experience. Positive feedback like yours encourages our team to continue delivering fast, reliable service and an enjoyable gaming environment.
We hope your upcoming sessions bring even more excitement and wins!
Kind Regards,
Viu-Viu Casino Team
Super good casino
Super good casino. Hugo is a good help. Great bonusses.
23 de outubro de 2025
Opinião espontânea
Resposta da Viu-Viu
Dear Roy de groot,
Thank you so much for sharing your positive experience! We’re thrilled to hear that Hugo was able to assist you and that you’re enjoying the bonuses. Your feedback motivates our team to keep providing excellent service and a fun gaming experience.
We truly appreciate you taking the time to highlight your experience and hope your future sessions continue to be just as enjoyable.
Kind Regards,
Viu-Viu Casino Team
Withdrawals are an issue
Dag5: Ze hebben betaald!
Dag4: nog steeds pending. Er wordt ook geen extra info gevraagd oud. De vorige keer werd uiteindelijk een 'boss' in stelling gebracht. Toen was het snel geregeld, het kan dus wel, maar ik hoor nu niks.
Deposits are useally quick. Withdrawals took very long, but after it finally worked it, that also went ok quickwise (2 days). Now i won a larger amount and the withdrawals are a problem again. Then the bonus has te be checked, than this, than that. They are stalling so you keep playing and end up losing. The VIP responses are ok, but everytime the same, just wait, it will come, etc..
But my account and withdrawal method is already checked so it shouldn't be a problem. I hope this with be solved quickly. I'll keep you guys posted.
Lambert
17 de outubro de 2025
Opinião espontânea
Resposta da Viu-Viu
Dear Lambert,
Thank you for taking the time to share your detailed experience. We understand that waiting for a withdrawal can be frustrating, especially when the process takes longer than expected. Please rest assured that your situation will receive the necessary attention.
To move things forward efficiently, we kindly ask that you contact your dedicated VIP manager directly. They are fully equipped to review your case and provide you with updates or any further assistance needed.
Thank you for your patience and continued trust, Lambert — your satisfaction remains our priority.
Kind Regards,
Viu-Viu Casino Team
Good things
3 de outubro de 2025
Opinião espontânea
Resposta da Viu-Viu
Dear Ruben Kampshoff,
Thank you for taking the time to leave your feedback. We are delighted to hear that your experience has been positive. It’s always encouraging to know that our players enjoy the services and games we offer.
Your insights help us continue improving and providing an enjoyable environment for all players. We truly appreciate your support and hope your future sessions remain equally rewarding.
Kind Regards,
Viu-Viu Casino Team
Dont!!
BAD CASINO, after deposit its not in my wallet but gone from my bank account. If you contact the live support they tell i must check my mail.. after 2 days still nothing… scam!
16 de outubro de 2025
Opinião espontânea
Resposta da Viu-Viu
Dear Pietro Formaggione,
We’re very sorry to hear about the trouble you’ve encountered. We would like to investigate your situation from our side to provide clarity and assist you further. However, without your account details, we cannot locate your transaction.
Please contact us using the email address linked to your account so that we can thoroughly review the issue and help resolve it as quickly as possible.
Thank you for your understanding and patience.
Kind Regards,
Viu-Viu Casino Team
Big scammers
Big scammers! 30 september i did a bet and still not received my money 3 weeks later still after asking 100 times to give me my money!
Normaly i never wright a review but i have to warn people to play on this site!
18 de outubro de 2025
Opinião espontânea
Resposta da Viu-Viu
Dear Rick Vermeer,
We’re sorry to hear about the difficulties you’ve experienced and understand how frustrating this must feel. We would like to investigate your situation from our side to provide a proper update. However, without your account details, we’re unable to locate your request.
Please reach out to us via the email address linked to your account so we can look into this matter thoroughly and assist you as quickly as possible.
We appreciate your patience and hope to resolve this for you soon.
Kind Regards,
Viu-Viu Casino Team
Good casino great games
14 de outubro de 2025
Opinião espontânea
Resposta da Viu-Viu
Dear Sports WorldWide,
Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoy both our platform and the selection of games we offer. Providing a wide variety of engaging and high-quality games is something we strive for, and it’s wonderful to know it enhances your experience.
Your comments motivate us to continue improving the platform and ensuring that every session is enjoyable, smooth, and rewarding. We hope your future gameplay remains just as fun and entertaining.
Kind Regards,
Viu-Viu Casino Team
Don't bet here!
Even little kids know that the casino always wins! In this casino, if you win, you will have to wait three days to get your winnings....and during that time you will play them again :))) They invented it....so like I said...the casino always wins, not you!
14 de outubro de 2025
Opinião espontânea
Resposta da Viu-Viu
Dear Milcho Yordanov,
Thank you for taking the time to share your thoughts. We completely understand how waiting for a withdrawal can feel frustrating, especially after a win. Please rest assured that any delays are not intentional—withdrawal times are influenced by the payment method you choose and the verification process carried out by our team in live queue mode. This ensures the security of both your funds and account.
We never withhold winnings deliberately, and our goal is always to provide a safe and transparent experience. If you encounter any unusual delays or want to check the status of your withdrawal, our support team is available via live chat or email to assist you promptly.
We appreciate your patience and hope your next experience with us is smoother and more enjoyable.
Kind Regards,
Viu-Viu Casino Team
Resposta da Viu-Viu
Dear Taraa,
Thank you for your feedback. We’re thrilled to hear that you enjoyed the gameplay on our platform. Creating engaging, smooth, and entertaining experiences for our players is always our priority, and it’s rewarding to know that it resonated with you.
We look forward to providing you with many more exciting sessions in the future.
Kind Regards,
Viu-Viu Casino Team
yves seret review on viuviu
great site, alot of games, chat answers very fast ! Happy to play there! I recommend it :)
9 de outubro de 2025
Opinião espontânea
Resposta da Viu-Viu
Dear Yves,
Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoy the variety of games and found our chat support fast and helpful. Providing a smooth, engaging, and responsive experience is always our goal, and it’s rewarding to know that it enhances your time on our platform.
Your recommendation means a lot to us, and we look forward to continuing to offer you enjoyable and seamless gameplay.
Kind Regards,
Viu-Viu Casino Team
engagement
Whenever I do something, I do it with experience and full commitment, and I put a lot of effort into it because it is very important to me and gives me, above all, a lot of satisfaction that everything turned out well.
9 de outubro de 2025
Opinião espontânea
Resposta da Viu-Viu
Dear Gracjan,
Thank you for sharing your thoughtful reflections. It’s wonderful to hear how much dedication and care you put into everything you do — that level of engagement and commitment truly stands out. We appreciate that you’ve taken the time to express not only your experience but also the satisfaction you derive from doing things thoroughly and with purpose.
Your approach resonates with the values we aim to uphold on our platform: diligence, quality, and attention to detail. We hope your future experiences here continue to be rewarding and fulfilling.
Kind Regards,
Viu-Viu Casino Team
Resposta da Viu-Viu
Dear Diego De zwart,
Thank you for sharing your positive feedback! We’re delighted to hear that you’re enjoying your experience on our platform. Our team continuously strives to provide a secure, smooth, and entertaining environment for all players, and it’s always encouraging to know that our efforts are appreciated.
Wishing you many more enjoyable sessions and good fortune in your gameplay!
Kind Regards,
Viu-Viu Casino Team
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