Auch wir als Veranstalter nutzen Vivenu für unseren Ticket-Verkauf und sind sehr zufrieden. Sowohl die technische Abwicklung vor der Veranstaltung, als auch während der Veranstaltung z.B. beim S... Ver mais
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Leia as opiniões dos outros
Die Arbeit mit dem System ist sehr intuitiv. Dank des integrierten Wikis lassen sich „Probleme“ meist schnell und unkompliziert selbst lösen. Und falls das Wiki einmal nicht weiterhilft, ermöglich... Ver mais
As a seller working with vivenu, the weekly help and transparency when resolving issues has been stellar. Support is highly personalized and vivenu recognizes how to build solutions for unique custo... Ver mais
Double charges clients and take no accountability. All they do is asking to contact the organisers but VIVENU is responsible for payments! Useless “no-reply” emails or chat messages where you can’t ev... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
vivenu GmbH is an enterprise-grade, API-first ticketing infrastructure platform (SaaS) serving Event Organizers and Venues. We empower businesses with white-label booking engines, seat mapping, and CRM integration. Note: vivenu acts solely as the technical processor; All commercial policies, including refunds and cancellations, are determined and executed exclusively by the respective Event Organizer. Category: Enterprise Software Vendor
Informações de contacto
Völklinger Straße 33, 40221, Düsseldorf, Alemanha
- info@vivenu.com
- vivenu.com
3,7
Aceitável
29 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer Support not responding & their website is a broken mess!
I have to pay an installment. 24h prior to my installment date, i have went to my account and added a new payment method and switched the new method to primary. I also tried to delete the previous payment method but it wouldn't allow me.
When the installment date arrived, my changes were ignored and they attempted to take payment from the previous payment method which failed for obvious reasons and said they would attempt to take payment again the following day.
I immediately contacted support and now, 48h later, still no response with the payment failing a second time. I never used Vivenu before and clearly this will be the last time as i now have no trust in their operational capabilities.
Update 23/02/2026: I can not even log into my account anymore. I am still charged money for my ticket installments nut I can not access my Vivenu account. It won't even let me reset my password the normal way as I do not get a password reset email (I checked my filters). I had to go around and request a password reset email through my own order receipt link. After resetting my password, it still told me that my details are incorrect. They are in fact correct. Their website is completely broken and Vivenu is most likely hiring their staff based on diversity and "cultural fit" rather than skill & expertise.
13 de outubro de 2025
Opinião espontânea
Resposta da vivenu
Hi Andy, I can see why those payment and login issues are incredibly frustrating. To clarify, vivenu provides the software infrastructure but the event organizer holds full administrative control over the payment gateway and customer support.
Since they manage the specific billing rules and account access for their event, you will need to contact their official team directly to resolve these technical hurdles. We simply don't have the authorization to modify your personal billing data.
Finally
Finally, a ticketing solution that is modern and can keep up with the technological developments ...
8 de agosto de 2025
Opinião espontânea
Standard pre written replies
Standard pre written replies. Holding a refund for a hyrox flexi ticket and keep saying 5 working days about 20 working days have now past.
28 de agosto de 2025
Opinião espontânea
Resposta da vivenu
I can certainly see why waiting 20 days for a refund is frustrating when you were expecting it within five. To clarify, vivenu provides the ticketing software infrastructure for HYROX but we do not process or hold the ticket funds.
Since the event organizer manages their own payment gateway and refund approvals, please reach out to the HYROX support team directly for an update. We simply do not have the administrative authorization to issue or speed up these payments.
Kein Kontakt/Updates von vivenu
Konzert, geplant für morgen, ist verschoben. Kein Kontakt von vivenu. Sollten wir diese Nachricht erst morgen am Eingang entdecken?
25 de julho de 2025
Opinião espontânea
Resposta da vivenu
Hallo Laune, bitte entschuldigen Sie zuerst die späte Rückmeldung. Ich verstehe gut dass eine Verschiebung so kurz vor dem Termin sehr ärgerlich ist.
Zur Klärung: vivenu liefert die Technik für den Ticketkauf aber wir organisieren das Event nicht und verschicken keine Status-Updates. Da der Veranstalter für die Planung und Information zuständig ist wenden Sie sich bitte direkt an dessen Support für weitere Details.
Das Unternehmen reagiert auf…
Das Unternehmen reagiert auf Kundenkritik überhaupt nicht. Hinweise auf Verbesserung der Prozesse werden nicht wahrgenommen, sondern auf den Kunden abgewälzt mit der Bemerkung "fehlerhaftes Nutzungsverhalten".
26 de junho de 2025
Opinião espontânea
Resposta da vivenu
Hallo Jutta,
bitte entschuldigen Sie zunächst die späte Rückmeldung auf Ihre Kritik. Es ist keineswegs unser Ziel Feedback zu ignorieren oder die Verantwortung abzuwälzen. Zur Klarstellung: vivenu liefert die technische Infrastruktur aber die konkreten Prozesse und der Support werden oft vom Veranstalter selbst gestaltet.
Wir nehmen Hinweise zur Nutzerfreundlichkeit sehr ernst und würden uns freuen wenn Sie uns Details zu Ihren Verbesserungsvorschlägen direkt senden damit wir diese technisch prüfen können.
Extremely abrupt and rude
Extremely abrupt and rude. Will never purchase any tickets via this company again. Unfortunately this leave a very bad reputation for Hyrox Uk.
21 de agosto de 2024
Resposta da vivenu
I am sorry to hear you were treated rudely. I should clarify that vivenu is the ticketing technology provider for Hyrox UK and we do not manage their customer support team.
Because the organizer is responsible for their own staff and event policies, please reach out to them directly with this feedback. We strictly provide the storefront software they use.
Sehr übersichtliche Website und nettes…
Sehr übersichtliche Website und nettes Team!
Wir haben mit Vivenu sehr gute Erfahrungen für unsere zwei Großveranstaltungen gemacht. Die Plattform ist sehr übersichtlich und einfach zu bedienen.
Das Team dahinter ist super nett und immer hilfsbereit. Ich war persönlich im Düsseldorfer Büro vor Ort und mir wurde immer schnell weitergeholfen.
2 de junho de 2024
Opinião espontânea
Sehr gutes Ticketing
Sehr gutes Ticketing, welches einfach zu bedienen ist und jede Menge bietet. Hinzu kommt ein hervorragender Service und Support - keine KI oder unnötige Robots, sondern echte Menschen, die einem weiterhelfen! Ich bin absolut zufrieden und eine Bereicherung für unsere Eventlocation und unserem Ticketvorverkauf.
23 de maio de 2024
Opinião espontânea
Resposta da vivenu
Vielen Dank für Ihr Feedback – wir freuen uns sehr zu hören, dass Sie von vivenu profitieren!
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