VIVO Body Studio Opiniões 

393
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I started aqualyx injections with Diana about 6 months ago and I feel an appropriate amount of time has passed for me to write a follow-up review. To start with: yes, I’ve seen results. I have a very... Ver mais

Classificada 5 em 5 estrelas

Not enough words to describe my first time at this new clinic. Diana, who was really patient with my treatments, answered all of my nitty gritty questions, made me feel relaxed and really comfortable... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had a consultation at the Victoria clinic with Kayley, I felt so reassured that I decided to progress treatment with her. I had my treatment and she was warm, professional and knowledgeable- she exp... Ver mais

Classificada 5 em 5 estrelas

I had cryolipolosis with Charlotte at their Leeds clinic last month and I’m so pleased with the results! I’m down an inch despite being ‘off the wagon’ over the Easter holidays. Charlotte was so love... Ver mais

A empresa respondeu


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

393 opiniões

5 estrelas
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1 estrela

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4,8

Todas as opiniões

(393)

89 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Frustrating and Rushed Experience

The staff were polite, but the overall experience was disappointing. I tried calling several times on different days to reschedule, but no one answered. Only after I said I would leave negative feedback did someone finally call me back.

The website didn’t work for rescheduling either. On the day of treatment, I arrived at 1:00 PM and waited, but the machine wasn’t working until 1:25 PM. Then I was told the session was over at 1:40 — even though it was supposed to last over 30 minutes. It felt rushed and unprofessional.

Based on this experience, I wouldn’t recommend this clinic.
Sheffield

4 de junho de 2025
Opinião espontânea
logótipo da VIVO Body Studio

Resposta da VIVO Body Studio

Good Afternoon,

First and foremost, I would like to thank you for taking the time to share your feedback. We genuinely appreciate your input, and I believe it is only fair that we have the opportunity to respond and clarify certain points.

We are pleased to hear that you found our staff to be attentive and accommodating. Regarding the difficulties you've experienced in rescheduling your appointment, I would like to inform you that we offer our WhatsApp Business service for this purpose. Our support team is available Monday through Saturday, from 9 am to 6 pm, and this channel is primarily used to assist clients with appointment rescheduling, especially since our consultation lines can become quite busy.

Additionally, we work with a professional booking system that allows you to create a profile, making it very easy to modify appointments outside of the 48-hour rescheduling window. We are keen to understand the specific issues you faced, and we are more than happy to discuss this further to determine if there is an aspect of our system that may require improvement.

Regarding the appointment itself, as explained to you, there was an issue with a cartridge required for your treatment. Please rest assured, all our clinics keep backup stock for such situations, and we successfully rectified this issue promptly. Since then, we have made multiple attempts to reach you, including phone calls and a message from our senior manager via WhatsApp Business, to discuss your concerns and offer resolution.

Furthermore, as a gesture of goodwill, we offered to rebook you for your second treatment completely free of charge due to the delay caused by this incident. We would like to re-emphasise that the offer to provide a complimentary treatment remains open, and we would be delighted to assist you if you choose to accept it.

Please feel free to contact us via WhatsApp Business or any preferred communication channel to discuss this further. We look forward to resolving your concerns and welcoming you back.

Kind regards

Classificada 5 em 5 estrelas

I had done hifu with Rayanna at Vivo…

I had done hifu with Rayanna at Vivo body studio. She was wonderful and explained the treatment so well to me. I will definitely come back and only have it with her. Please pick rayanna to do all your treatments! Thank you rayanna

5 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I went to the Nottingham clinic on…

I went to the Nottingham clinic on collage Street a minute walk from the playhouse . The clinic was very clean . The treatment was done by Heather. I had HIFU treatment on my face, neck, chest , arms , and upper legs . I wanted to wait a few weeks to write this review . I can start to see a difference in my skin already the fine lines look less noticeable on my face , neck and chest. I will go back for a second treatment on my arms and legs because my skin is more saggy on these areas . I can see an improvement on my skin texture . The treatment it self was pain level 4 meaning 1 is not painful and 10 painful . I was always informed when the carriage was changed and might feel the treatment at times . After treatment was given advice on aftercare.. I am pleased with the results I’m seeing so far after a few weeks.

30 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous Gemma and Excellent customer service

I had my appointment today with Gemma at Portman Square branch in London, I was delayed so I informed their online receptionist who are very accomodating, due to central line not working so I had to travel by bus and another tube line.
When I got to Portman square branch as always Gemma was very polite she give me time to chill and had offer me some water. Gemma was so gentle with all my treatment as she is very familiar that I am very sensentive, she always reassure me and tried to talk to me about the treatment involve.I always enjoyed my treatment with Gemma she is very polite, gentle and accomodating and I have a very good rapport with her. I will never ever go to a Therapist -Gemma you simply the Best. No Gemma no treatment for me. Look after Gemma she is a Gem.

Thank you Vivo, Gemma and reception team for today’s service will be back in 6 month time as I have completed all my treatment to date. Be sure Gemma is their waiting for me.

10 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Isabel was amazing while doing my HIFU…

Isabel was amazing while doing my HIFU facial and neck. She kept me updated at every stage of the process, addressed any concerns and worries, asked each time before increasing the machine and put me at ease. I will be going back for follow up treatment in 6 weeks time.

19 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Had appointment with Isobel for fat…

Had appointment with Isobel for fat freezing treatment .
She was professional and polite and very friendly .
Explained what the treatment was , what to expect.
The clinic was very clean and hygienic .
The treatment was weirdly relaxing
Can’t wait for next appointment and get closer to a slimmer me .

11 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Rayanna 10/10 - amazing

Rayanna did my treatment today she was amazing, honestly so so lovely. I’ve had this treatment performed by 3 different people now and she was definitely the most knowledgeable, pleasant and accommodating. So professional and kind x

3 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I had my treatment today with Diana it…

I had my treatment today with Diana it was very good loved her knowledge and she was so kind explaining everything her room was so clean I felt welcome and booked my next session with her as well so defo recommend this place and Diana.

27 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Jaqueline

I had the pleasure of being assisted by Diana today, and I must say, she was absolutely amazing. She made me feel incredibly comfortable and at ease throughout the entire experience. Her positive energy and professionalism truly stood out, and she did an exceptional job. I couldn't have asked for better service. Highly recommend!

27 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I had a fantastic experience with Diana…

I had a fantastic experience with Diana at Vivo Clinic! She was incredibly professional and knowledgeable throughout my cryolipolysis and chin treatment. Diana made me feel comfortable and at ease, explaining each step clearly and addressing all my questions. I'm already seeing great results and would highly recommend Diana to anyone considering these treatments. Thank you, Diana!

26 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great therapist and treatment

Have been having HIFU treatments for a while with Gemma & they are fantastic. Gemma is a great therapist, very patient & informative. She gives great advice and makes sure I’m comfortable. Would highly recommend

11 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Senior management who really care about their clients and their customers experiences.

My health changed and i was unable to finish the treatments that I'd paid for. But they created the most beautiful gift card so I could pass on the remaining credit to my mum. There was a little bit of miscommunication but I was called by a senior manager who went above and beyond to rectify the issue. It was lovely to experience that compassionate level of customer service. I know my mum will be well looked after, and I'm looking forward to returning to vivo once my health has improved.

24 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Diana was great

Diana was great. She was very informative and friendly! Highly recommend, thank you 😊 xxxx

13 de março de 2025
Opinião espontânea

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