Kjøpte to ringer
Kjøpte to ringer, fikk beskjed om at en retur ikke var mulig fordi jeg kjøpte med «butikkreditt», aner ikke helt hva de mente med det. Betalte med kort. Spurte derfor om å bytte til en annen vare, dette var heller ikke mulig.
Bruker svært lang tid på å svare og hele bedriften virker veldig uprofesjonell.
Anbefaler ingen å handle her.
Har kastet tusenlapper ut av vinduet uten å bli møtt med behjelpelighet.
Som kunde har man returrett men åpenbart ikke hos denne nettbutikken!
Resposta da Vkdiamonds
Thank you for your feedback. We would like to clarify the circumstances of this order, as some important context is missing from the review.
Your original order was paid by card and shipped normally. The carrier’s tracking subsequently showed the parcel as delivered. However, when you informed us that you had not received it, we chose to assist you by sending a complete replacement order at no additional cost, despite the original shipment being recorded as delivered.
The replacement items were subsequently delivered successfully, and no additional payment was made for these replacement items.
When you later requested to return the replacement items and receive a monetary refund for them, we explained that we could not issue a cash refund for items that had been provided free of charge as replacements.
We provided the replacement entirely at our own expense and in good faith to resolve the reported delivery issue.
We regret that you were dissatisfied with the outcome, but we believe it is important to provide the full context so that readers can understand the circumstances of the order.
VK Diamonds Customer Service