VogaCloset Opiniões 68

Im not satisfied i called u guys about the return and no one contact me

I ordered from this company which advertises itself as “free returns”. This is not the case. They advertise sums of items in AED but it is actually a UK company so when you buy from then not knowing this you are charged huge fees by your bank for an international transaction - EVEN where you have only approved a much lower amount. The company does not make clear upon purchase that high taxes snd shipping plus lots of banking fees will NOT be refunded even when you return a defective item. I would not buy again for these reasons.

I Have been shopping with Vogacloset for 6 years now, never pranked, fast delivery, well packaging, Various choices and all the UK brands and other brand will be at the doorstep in a week and sometimes less than a week.
The customer service very helpful and many channels to contact them

Bad experience waiting many days for return pickup (so difficult return)

Bad customer service, very unhelpful and extremely poor quality products! I’ve wore a shoe once for less than 2 hours for which I was sitting down around 1.5 hours of the time and a piece of it got torn already as it seems like it was put together with cheap glue and when I reached out to customer service with a resolution and a replacement, they refused

It’s a scam! don’t order from voga closet. It’s been a while since I ordered from there (like a few years) I thought let me order some items again. I paid and I haven’t received my order it’s been 2 weeks . Delivery was meant to be 2-3 days. Everytime you talk to customer service or shipping company they say will be delivered today but never does. Leads me to thinking this is definitely a scam and I lost 400 dhs.

Amazing post sale services way beyond my expectations. Claims are followed up with such diligence.

It’s over 40 days since they picked up the returned items & I didn’t get refunded YET !

Worst return policy ever,now 5 days since I issued a return and although return service is fully charged ,tbeir courier never called me or showed up to pick the item, Now,I have to chase them on email and what's up and even phone,no one bother to pick up the line or answer my queries! Tracking for returns is also impossible,I guess u have to think twice before ordering from this company if u need to refund!Never ordering again!!

Every time that I want to get something from VogaCloset, as soon as I put it in the basket the price changes from the price indicated in the initial page as it changes with size. This is the only website where I see that the price changes according to the size!

Their customer service has gotten so poor over time, its been almost a month since I returned the items and I havn't received my refund yet.

their service is not like before, 2 years ago it was a lot better, now they charge u money for returns when its not even my fault !, I received a faulty blazer that came with a small stain at the bottom, looked worn, it also came larger than the measurments in their size chart, and they made me pay for return. Their sizing is almost always not accurate.

اسوء موقع اشتريت منو القياسات غلط الواقع غير الصور نصب بالاسعار اخدت قطعة ورجعتا ورجعت طلبت نفسا بس اغلى ب خمسين ورجعت وصلت غلط وهلأ رح رجعا
Bad website the real not like photos and all the sizes wrong failed experience

Although their products are good and excellent quality, I would think twice before ordering from them again as their refund policy is so poor and thier courier partner (Aramex) in UAE is terrible! First, you will have to pay for duty fees if order exceeds 300$, and this will not be refunded back to you, and there is no mentioned of this at all! Also, they lost my refund order worth 200$ and refused to refund me after two months of back and forth until I have proven through camera recording that the courier actually came! Very poor refund policy and no respect to consumer rights!

Very very bad experience !
Bcuz of influencers I bought from it !
It doesn’t worth it

I received too faced bronzer and nothing was in the box ! Only the mirror pack with no product inside how to contact them

Very bad customer service

I wrote a review about Vogacloset because I received a sunglasses instead of my package. They finally fixed it and I received my package. Unfortunately I received it very late and it was very difficult to get along with the delivery company they have contracted. It's not worth spending so much time on the phone and/or writing complaints... Although, it is true that Vogacloset's customer service has been very good. Thanks to this, I received my package.

Cheap quality and please don’t ever buy from this App. I bought this with another iteam for almost AED 500 and I returned the items because they are really cheap quality and they deducted 200 dhs from my money!! I only received 300 dhs. This is crazy!!!!

Absolutely awful. Wrong items sent, customer care team totally incompetent and rude, money wasted on delivery and returns and my issue is still not resolved. Do not order from here!

My order is a week late and customer service is not helpful at all. Why would Voga Closet inform us of a delivery date they are not able to respect - this is frustrating and their customer service is not being helpful. They still have not responded to me on WhatsApp 5 hours after I sent them a clear query.