Extremely Poor Support, Automated Bans, and No Transparency
I have been a VRChat user for many years, but my recent experience has shown how poorly this platform treats its community when something goes wrong.
My account was permanently suspended in May 2026 for a world I created that contained only simple geometric shapes and a satirical reference in its title. There was no harmful, sexual, violent, extremist, or illegal content, yet the explanation I received was that I violated their Zero Tolerance Policy—a category normally reserved for extremely serious offenses.
After the ban, I submitted around five support tickets asking for:
an explanation of the exact reason for the ban
human review instead of automated responses
clarification of whether automated moderation was used
access to the personal data involved in the decision
Every ticket was ignored, closed automatically, or marked as “solved” with no reply. In the one message I did receive, VRChat refused to provide any details and simply repeated a generic line about Zero Tolerance Policy. When I tried again, my ticket was closed within minutes.
As an EU citizen, I also exercised my legal right to request access to my personal data. VRChat did not answer this either, repeatedly closing GDPR-related requests without addressing them at all.
This raises serious concerns about:
misuse of automated moderation systems
lack of any real customer support
refusal to provide basic transparency
possible mishandling of user data
I have used VRChat for years without issues, and this experience has completely destroyed my trust in the company. The platform seems to rely heavily on automated tools while offering no appeal system, no contact person, and no accountability—and when their system makes a mistake, the user is simply locked out, ignored, and left without answers.
I am currently escalating the issue to the appropriate authorities, as VRChat has repeatedly refused to respond in good faith.
I hope this review helps others understand the risks before investing time, money, or creativity into this platform.
4 de maio de 2026
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