Vroom Opiniões 676

I chose not to buy from Vroom for many reasons, but communication was #1.1st and foremost the worst communication I have had from any retailer in the 20+ years of using the internet. I placed a car on hold and paid the 250 dollars. I started the process with Vroom (which was easy) and then added a trade in to the deal. This is where everything went downhill from here. Days passed I did not receive any communication from a single person. So, I called them to get an update. For over 2 hours straight each day for 3 days I tried and tried to get someone on the phone that could help. I would get passed from agent to agent and then disconnected and not on 1 occasion, several. I was told over and over again I needed to get in touch with my Car Specialists to resolve the issue and that they were unable to get in contact with him. I emailed the "Car Specialist" that was assigned to the deal several times a day and called their direct line to never get in touch with them. I did this over and over for 3 days. So, I gave up and moved on. Anyone considering buying from Vroom should believe the majority of the reviews they read. I thought despite all the bad reviews I would give it a chance; glad I did not go through with it. I am sure if this is how the deal started out who knows how it would have ended up.

The only thing that works as expected with Vroom is the “buy now” button. I initiated a vehicle purchase signed documents, both digital and hard copies. Mailed them all back. Then they asked me to sign the same documents again. I had to call and speak to 4 different people to get this error fixed. Everything finally processed and we moved to preparing/delivery portion. I didn’t receive any notifications until the vehicle was shipped then delivered to a 3rd party last leg delivery driver. When the car arrived it was dirty and the battery was dead. Being naive I thought that maybe someone left a light on during the 2 days of transit. Called aaa and had it jumped. Drove around for half an hour to charge the battery. Stopped the vehicle and it wouldn’t start. They delivered a car with a battery that was so dead it couldn’t hold a charge. That doesn’t happen in 2 days of transit. I believe they knew there was something wrong before it was even loaded on the truck. I towed the car to a mechanic to give it a thorough look. In the meantime I have called vroom and they have been exceedingly difficult to work with. I can’t get anyone on who can actually help on the phone and they want pictures of the dirty car. The car not arriving detailed is in no way important compared to them delivering a car that I cannot drive.

My experience with Vroom was seamless. I ordered my Tesla at the end of July. It was delivered August 6th and got my plates and registration yesterday. My car was delivered with a chip in the window that wasn't disclosed previously. I let Vroom know and they immediately got me scheduled for a replacement. I have no complaints at all with the company. Easiest car purchase I have ever made, truly.

My wife and I selected a car, made the deposit, signed the paperwork, and were waiting to pay for the car. We called and were told additional paperwork was being sent overnight and needed signatures with a notary present. The papers didn't arrive in two days. Called back and they said the transaction was canceled because we didn't sign the papers. I have screenshots saying otherwise. It's possible they canceled either because we didn't finance with them or purchase any of the extra coverages. Complete waste of time.

Got my car in march and still don’t have the tag or registration after multiple calls and emails i still can’t get my registration im always told to give it 24 to 48 hours its terrible customer service and what car company delays a registration they aren’t even concerned nor are they trying it’s been almost six months at this point im beyond frustrated

This company is a scam. They told me last Friday I was approved and to put a deposit on my chosen vehicle. I wasn't sure which vehicle so I took several days mulling it over. I spoke with them multiple days in a row and on each call they repeated over and over that I was approved and how much I was approved for and repeatedly asked me to put a deposit on a vehicle. After daily conversations for 4 days I see a vehicle that will work and agree to the deposit. Before paying the deposit she again told me I was approved, what my payments would be and the loan amount I was approved for. Literally immediately after she processes my payment for the $249 deposit her very next words are. You are not approved and the down payment is non refundable. Now she tells me I was never approved even though she told me I was approved at least 8 times that I was and she even told me I was approved right before taking the deposit. Apparently I was never approved. They never even submitted me to the lender as they claimed. They just told me I was approved to get the non refundable deposit and then advised me I was declined. This is a scam company. Don't believe anything they say. They will say anything to get your deposit and then end the conversation as soon as you give them money.

Every part of this purchase has been AWFUL!
We purchased a vehicle from vroom on July 28th. The financial process was FINALLY completed (after headache after headache) by August 8th and delivery was scheduled. Since then, we have heard no updates about the vehicle other than we should receive it by August 23rd and the transit company will contact us. Well, it's August 22nd and no one has contacted us. I called vroom and they have the name of the third party transit company but no phone number. I looked up the phone number, called them and they have no vehicle in their possession that matches my VIN number. I called Vroom back STILL all they can tell me is that I should expect my car on or before August 23rd. I explained that the third party transit doesn't have a record of my vehicle. They created a "claim ticket" but basically, no one knows where my car is or who has it. And vroom claims that you will know where your vehicle is the entire process and that this is easier than going through a dealership. Both claims are a flat out lie. This has been the biggest headache. Never again, and hopefully this review will save someone else from having the same stress!!!!

They seem to have the largest fleet of used cars out there but the purchase/acquisition process is miserable.

I found my car, put down the deposit and almost instantly received calls from several "sales associates" who were unaware that I'd already spoken w/ one. I spoke w/ Ryan Cortez who was efficient and polite but realized that I had a frozen credit bureau account so couldn't complete the loan (required in order for them to do registration paperwork, apparently). He gave me his extension but their phone tree never does allow you to actually speak with a particular person. It just disconnects you when you try to go to his extension so the only way (at any point in the deal) to contact them is to get the next random receptionist. For virtually all of the receptionists, English was clearly not their primary language so communication was challenging about 1/2 of the time.

It took them 2 days (and 4 calls from me) to figure out that they had incorrectly listed me as borrowing the entire purchase amount and fixing this to reflect what was agreed upon. They then needed hand-signed notarized material to complete the deal (but no one and none of their many confusing e-mails indicated this). I got the FedEx a few days later (but all along receiving emails that the deal was off if I didn't return them within 24 hrs) and returned them.

It then took them 3 days to figure that they actually had what they needed and could move forward. 2 days later they got my bank transfer and all docu-signed documents and the car was list as "being prepared", presumably for delivery as they gave me a delivery date.

4 days later I get a call from "Andre" who was at the Manheim auto-auction place to pick up my car for delivery but he hadn't received the gate entry info from Vroom. Of course I didn't have it either being on the other side of the country and uninvolved in the process. He apparently tried to call Vroom and got no answer. I called Vroom and they told be that their "logistics team" would be in contact with him to sort this out but they never did so my car was not picked up and delivery will be delayed.

Just a terrible experience. Never again .....

My husband and I bought a car from Vroom 5 days ago. We submitted our down payment and the money was taken out of our account before we received the vehicle. We requested the inspection report and still have NOT received it although we requested it over a week ago. Upon inspection by our local mechanic, we found it has a "major oil leak. So bad that we cannot tell where it is coming from." It is an estimated $5,000 repair cost. We are still within the 250 mile warranty that Vroom states you are able to send the car back under, no questions asked. Ha ha. We reached out to them only to hear that we need to prove to them that their vehicle is unsafe for them to take it back and refund us. When we call Customer Service, they are unable to help us and tell us that their managers "are not taking calls". This is the absolute worst experience. Do not buy from Vroom. Find a seller who cares more about a person and their well-being than this company.

Worse company Ever!!!! Bought my car March 23, 2022. It is now August and I still have no title, registration or license plate!!! The rental they have for me just got extended to September this is ridiculous I am paying a car note for a car that I can’t even drive!!! Not only that, the car is also starting to have problems. Vroom has done nothing about any of these problems!!!

BEWARE!!! Bought a vehicle in January of 22 and still DO NOT have a title. Endless excuses and lies! Absolute scam company. Thier stock has tanked as well. This company is doomed and afraid so is my vehicle title.

Six months! Yes, six months to get my car titled and registered! They lost the title and could not get me temp tags any longer. I literally put a cover over the car and put it away. After endless calls and emails, no real results. I finally got the title and had to register it myself since the state inspection expired. Worst experience ever! Worst car dealership ever!

Things you can do to try to move it forward: Contact Vroom customer service via phone and email. Contact the TX Attorney General and fill out a complaint. Contact the TX MVA and file a complaint. Contact your finance company and stop payments.

Con artists buyer beware!!!! They will run with your $249 deposit. They claimed I was approved for a car and then they demanded I trade something in after approving me and taking my $249 non refundable deposit without a trade in on the deal. They are scam artists!

Vroom customer service so far has been the worse despite the reviews I still tried to give them a chance ! They are unorganized and keep asking for paperwork that was already submitted . I have called and ask for a supervisor to call me back four times with no call back . Tried reaching out to the person who sold me the plan they could not be found nor returned calls or messages also they specified that I needed to upload my insurance information to finalize deal I did that and still can’t get a delivery date . This has been a two week process that’s being dragged on longer then it should will be canceling contract and asking for refund

The worst company to do business with. It was a horrendous experience from the start and I should have stopped when I was having issues during the sale. The bank I financed through no longer even works with Vroom because of how awful they are. Getting all the financing was such was a nightmare. When the car finally arrived (late), it was completely dirty. Then, I had my temporary plates for over 100 days! I couldn't drive the car since the plates were expired. I called Vroom almost everyday for months and they basically kept telling me it was the DMV's fault. I finally called the DMV and they said absolutely not, that Vroom has access to create new temp tags but don't want to do it because it cost $30 each time. I ended up going to the DMV myself to get temp tags so I could drive the car. I finally received my plates and thought I was done with them... little did I know...They put the lien on the title for the WRONG BANK!!!!! So our bank was threating to raise our rate as the loan was now uncollateralized. They called Vroom, as did I and they never fixed it. I eventually ended up just calling the institution that they sent too and we had to sort it all our ourselves. And lastly, the most annoying of all.... since receiving the car, I have one problem after another - 2 tires have had to be replaced, the day time running lights went out on one side, a sensor had to be replaced and now the air conditioning seems to be having issues. DO NOT USE THEM. In concept this is a great idea but Vroom cannot execute.

l purchased a 2012 Acrua TSX from Vroom on April 12, 2022. I received the vehicle and it only had a quart of Oil in the vehicle, which means it bas not been serviced, it was 3 quarts short of Oil and we dont know how long it was driven like that before delivering to me. It also so had major paint damage that was touch up vary badly and the car is
Black so I didnt see the damage until I washed the vehicle and noticed the damage. I also have NOT received any Title or Registration work since purchased, it has now been over 90 days since l had this vehicle with No Tags or Registration to drive this vehicle and I have made 2 payment on the Loan and can,t even drive the car. The Tags was due June 14, 2022 and it is now July 28, 2022, I have been calling to return this vehicle since June 13, 2022 for No Title or Registration work being done. I got screwed around and push out until they got Title work done when early stated that l wish to return the vehicle. l went to the tag office on July 25, 2022 and the tag office stated that here was not enough funds to complete the transaction so the tags could not and still has not been processed. I called
Vroom back and spoke with Sean Evans and let him know that this is not right and to refund me my money and pick up your vehicle asap, and he refused to set the business straight and continued to ly to me for weeks. PLEASE just refund the down payment and pick up this vehicle this is the only way to make this right with me. just refund the down payment and pick up this vehicle this is the only way to make this right with me.

Got pre-approved for a loan and was ready to buy. Upon further inspection of the vehicle's mileage, the mileage on Vroom's website was less than what was reported on Carfax. Initially, I chalked it up to possibly a human error, but when I looked at a second car to purchase, it was the same thing. The mileage Vroom was showing in the picture of the vehicle and what was listed on Carfax were significantly apart. Vroom stated the vehicle had 92k and Carfax indicated 114K. Still waiting for an explanation from someone at Vroom. Stay far away from this company. They seem shady.

This company is a ripoff tell you credit terms then change them after you send the non refundable deposit. Bunch of liars and cheaters, it will catch up to them. What comes around goes around!!

Stay Away! Bought my vehicle on February 9th 2022, and wasn't sent documents for title and registration until June 6th, having to pay monthly fees of $775 plus $223 in insurance for a car that couldn't be driven.

The customer service Vroom provides is atrocious. There is no accountability, initiative, or proactiveness for their customers paying tens of thousands of dollars. Once you call the 'National Hotline', you're put in a priority queue, the next time you call it's the same circus, with different clowns.

The time, energy, and money I've spent with Vroom over the last six months need to be compensated.

DO NOT BUY FROM THEM i don’t care how good the price is it’s not worth going through this horrible company.
I bought my car in December and it’s currently July and I don’t have permanent plates nor title and registration. I have got the runaround from customer service who I had to hassle to get new temp tags every month. Now I have exceeded the amount of temp tags I can have according to the dmv and cannot drive my car. They offered me a rental then ghosted me when I tried to get details on it. My inspection expired over the last 8 months so they had me do it again myself and never paid me back! Too many issues, you’ll regret buying from them.