I feel so, so lucky to have W1 as my virtual office. Wonderful address, professional environment and a great team of chaps (Mark, Laud, etc.) More than happy to recommend them and have done so... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
W1 Virtual Office is in a fantastic location, the meeting rooms are light and airy and there is a small break out area. Laud and Mark reply quickly to emails and helped with the virtual office se... Ver mais
A empresa respondeu
Poor comms, time wasted - they were slow and unresponsive so we lost a few days then went to a competitor. They blamed email spam filters, but even multiple texts were ignored.
A empresa respondeu
I needed some temporary office space for several months, I arranged this with W1 virtual space, they were a pleasure to deal with and very flexible. I would definitely recommend and use them again.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
W1 Virtual Office is an established London business created and formed to help small businesses grow, larger businesses reduce cost and international enterprises extend beyond their border. Our top quality low cost virtual office services and meeting rooms both situated in London’s prestigious Mayfair district, make W1 Virtual Office an ideal business enhancement for any business venture.
Informações de contacto
45 Albemarle Street, W1S 4JL, London, Reino Unido
- 02038580704
- info@w1virtualoffice.com
- w1virtualoffice.com
4,5
Excelente
31 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very good service
6 de fevereiro de 2026
Opinião espontânea
Unprofessional response after a simple cancellation
I cancelled my service because the product was not satisfactory. I did not ask for a refund and my communication with the company was always polite.
After the cancellation, they blocked me on WhatsApp without any explanation, which effectively cut off all communication.
This felt extremely unprofessional and confirmed that cancelling the service was the right decision.
Update: The company responded to this review stating there were multiple communication channels available. However, my point remains that I was unable to contact them again via the same WhatsApp channel where the entire onboarding took place.
4 de março de 2026
Opinião espontânea
Resposta da W1 Virtual Office
Dear Mehmet Okmen,
Thank you for your review. Feedback is always welcome, although in this case it may help readers if a little more context is added.
You first contacted us via our business WhatsApp on 24 February. After approximately 25 messages, you informed us that you had decided to use another provider. We wished you well and the conversation ended.
On 26 February at 12:10, you contacted us again to say you would like to proceed after all. After a further 61 messages, you subscribed to our VO Scan Monthly package (£20.83 excl. VAT per company) for two companies. The product description clearly explains that this service provides mail scanning and forwarding by email.
Our team responded to your messages throughout the process, including late evening on Friday (22:10) and again on Sunday, as we try to be as helpful as possible when new clients are onboarding. In total, 165 WhatsApp messages were exchanged.
After completing the required KYC biometric identity check, AML compliance checks and address verification, your account was activated and a welcome email was sent on Monday at 15:01.
At 15:33 the same day, 32 minutes later we received a message requesting cancellation because the scan to email service was not what you wanted, despite this being the exact service purchased. You also mentioned that document tracking was important. For clarity, postal mail in the UK is only tracked if a tracked postal service is used. Standard post has never been trackable, regardless of provider.
We processed your cancellation immediately. As explained at the time, the first month’s subscription is non-refundable once AML/KYC checks have been completed, as these external checks incur real costs. This is also stated in the confirmation email issued when subscribing. If cancellation is requested before checks are carried out, we are always happy to provide a full refund.
Our final WhatsApp message simply said:
“Many thanks, we wish you all the best.”
In your review you mention that communication was cut off because you could not message us again on WhatsApp. However, we remain reachable via email, our main telephone line, our website contact form, Google messaging, and as demonstrated LinkedIn, where you later contacted our Managing Director.
After 165 WhatsApp messages, onboarding checks carried out over the weekend, and a cancellation request 32 minutes after activation, we felt the matter had reached a fairly natural conclusion.
We nevertheless wish you the very best and hope you find a provider whose services better match your expectations.
Kind regards,
W1 Virtual Office
Good service
Secured a room for an important meeting at very short notice. The service was amazing, and reliable. Would definitely recommend them.
1 de dezembro de 2025
Opinião espontânea
Resposta da W1 Virtual Office
This is such a lovely review, thank you very much! We are so glad you are pleased with our service.
W1 Team
Great staff helpful and polite with…
Great staff helpful and polite with everything and had everything I needed to be productive
17 de dezembro de 2025
Opinião espontânea
Resposta da W1 Virtual Office
Thank you so much Karem, so pleased you are happy with the service.
W1 Team
Great service will continue to use the…
Great service will continue to use the meeting rooms
11 de dezembro de 2025
Opinião espontânea
Resposta da W1 Virtual Office
Thank you for your continued custom, Taiya! We are so glad you are happy with the service.
W1 Team
Great service
10 de dezembro de 2025
Opinião espontânea
Resposta da W1 Virtual Office
Thank you for your lovely review, Lucy.
W1 Team
I needed some temporary office space…
I needed some temporary office space for several months, I arranged this with W1 virtual space, they were a pleasure to deal with and very flexible.
I would definitely recommend and use them again.
The facilities and services were very good,
14 de outubro de 2025
Opinião espontânea
Resposta da W1 Virtual Office
Thank you, Tom. We are so glad you chose us and are happy with the service.
W1 Team
Fantastic location, professional and friendly team
W1 Virtual Office is in a fantastic location, the meeting rooms are light and airy and there is a small break out area.
Laud and Mark reply quickly to emails and helped with the virtual office set up.
I would highly recommend W1 Virtual Office as a virtual office.
12 de dezembro de 2024
Opinião espontânea
Resposta da W1 Virtual Office
Thank you, Juiana for this feedback! We will pass your kind words on to Laud and Mark.
W1 Team
Amazing service…
I needed a room for an important meeting within a short period and they provided that for me. Amazing service and affordable I always use them and definitely recommend
4 de dezembro de 2025
Opinião espontânea
Resposta da W1 Virtual Office
Thank you, Ray, for this wonderful review.
W1 Team
Quick and easy!!!
I was able to reserve a room at short notice and found the booking process to be seamless. A great service at an affordable price. Would recommend!
2 de dezembro de 2025
Opinião espontânea
Resposta da W1 Virtual Office
Thank you so much for booking with us, Charles!
W1 Team
The perfect balance between friendliness and professionalism,
I have been using W1 Virtual Office and their meeting rooms for six years, and I have consistently received fantastic service. Mark and his team strike the perfect balance between friendliness and professionalism, creating a warm environment for both their direct clients and the clients of those clients! I highly recommend their services.
5 de dezembro de 2025
Opinião espontânea
Resposta da W1 Virtual Office
This is such a lovely review, Emma, thank you. We are so glad you're pleased with the service.
W1 Team
Very happy with these meeting rooms
I have been using W1 for the past two years almost- and have been very happy with the service, the rooms , the location everything. Great rooms , great spot, at a good price.
3 de dezembro de 2025
Opinião espontânea
Resposta da W1 Virtual Office
Thank you so much for this lovely review, Philip.
We are so glad you're happy.
W1 Team
Long lasting partner
Very helpfull staff! Always react fast to the requests. Never had any problems with them. Definitely recommend!
1 de dezembro de 2025
Opinião espontânea
Resposta da W1 Virtual Office
Thank you so much, Nataly. What a lovely review! We are so glad you would recommend us.
W1 Staff
Excellent facility and a good bunch of people
I feel so, so lucky to have W1 as my virtual office. Wonderful address, professional environment and a great team of chaps (Mark, Laud, etc.)
More than happy to recommend them and have done so to others.
Thank you,
John
3 de dezembro de 2025
Opinião espontânea
Resposta da W1 Virtual Office
What a lovely review. Thank you so much, John. We will pass your kind words on to Mark & Laud. Thank you for your recommendations, we truly appreciate it.
W1 Staff
impeccable service
impeccable service, prompt customer service, attention to any unanticipated requests.
I would definitely recommend!
2 de dezembro de 2025
Opinião espontânea
Resposta da W1 Virtual Office
Thank you for this lovely review, Alessandro. We are happy to have provided you with an efficient service.
W1 Staff
The service was quick
The service was quick, I had submitted my application and my documents were required immediately. Within 24 hours everything was set up. Really pleased and happy to recommend.
16 de outubro de 2025
Opinião espontânea
Resposta da W1 Virtual Office
Thank you so much for your kind words, Mohammad. Welcome aboard!
W1 Staff
Focus on people and support
Excellent service and a great team. They took the time to guide me through the setup and answered all my questions clearly. Very professional and efficient. I’m happy with the service and would use them again.
23 de outubro de 2025
Opinião espontânea
Resposta da W1 Virtual Office
Thank you so much for this lovely review, Tanzeel. We are so glad you found our staff to be so helpful. We look forward to working with you again.
W1 Staff
Resposta da W1 Virtual Office
Thanks so much for your kind words, Lyla.
W1 Staff
Great service
2 de janeiro de 2025
Opinião espontânea
Resposta da W1 Virtual Office
Thank you so much for your lovely review, Shanade.
W1 Staff
Excellent Service
I’ve had an excellent experience using this virtual office service. The team is professional, responsive, and incredibly efficient. The mail handling and call-answering services are seamless. Setup was quick and the staff always goes above and beyond to help.
I highly recommend this service!
5 de setembro de 2025
Opinião espontânea
Resposta da W1 Virtual Office
Thank you so much for your kind words, Claire. We are so glad that you are happy with your experience, and thank you for mentioning our lovely staff! We are grateful to have you with us.
W1 Staff
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.