Wacky Warehouse Opiniões 

80
•
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic soft play, Zara and the other staff are brilliant - so polite, helpful and welcoming with the little ones. Great soft play for younger children, it’s the perfect size as you can see children... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My experience is always great, we come most Wednesdays with 3 children. Kate who usually works when we come is amazing, she cannot do anymore for you. Everything is cleaned & she is always so hap... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Billing- The Quays. Refused entry for 10 year old with Autism, full melt down. I understand restrictions but there were 3 kids already in there taller than him playing, so I couldn’t get him to unders... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent 3rd birthday party from start to finish . Excellent service , play area , clean and tidy , great soft play area perfect for younger children. Great party room for privacy , dinner included i... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Centro de entretenimento infantil
  2. também em
  3. Parque infantil interior

Escrito pela empresa

As the nation’s biggest soft play area provider, Wacky Warehouse is a household name for soft play and indoor entertainment with over 70 venues nationwide. Our brilliant energetic and enthusiastic teams are dedicated to providing families with a memorable experience that is both safe and fun. Alongside our connected family pubs from the nation’s leading pub retailer, we’re experts at hosting family days out. At Wacky Warehouse, we offer a range of exciting activities and facilities that are perfect for families. From giant slides and ball pits to crafts and Tot's Club, we’re a space where kids can be free to play endlessly and parents can sit back and relax.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

80 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,6

Todas as opiniões

(80)

13 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Myself and five friends just had a…

Myself and five friends just had a superb breakfast,also staff where very nice, would highly recommend, ☺️.

19 de janeiro de 2023
Opinião espontânea
logótipo da Wacky Warehouse

Resposta da Wacky Warehouse

Hi there, thank you very much for taking the time out of your day to share such a wonderful review, our breakfast menu is something we are exceptionally proud of so seeing that you enjoyed it so much has really made our day. Your recommendation really means a lot to us.

Classificada 1 em 5 estrelas

Terrible experience, avoid!

Attended at Harborne, Birmingham today. Terrible experience! Avoid at all costs. Worst ever soft play we’ve been! Disrespectful staff, caused a lot of distress to my one year old, me and my partner. Such level of customer service is appalling!

15 de janeiro de 2023
Opinião espontânea
logótipo da Wacky Warehouse

Resposta da Wacky Warehouse

Hi Sam, we're disappointed and concerned to hear of your experience and we'd like to investigate the matter fully. Please could you email our Guest Relations team with full details of what happened here: grsocialmedia@greeneking.co.uk so that they can investigate the matter for you. Many Thanks.

Classificada 4 em 5 estrelas

Very pleased with our daughters party…

Very pleased with our daughters party at Chellaston Derby. The children enjoyed the experience/ food and the staff were helpful. The price was very reasonable. Thank you.

13 de novembro de 2022
Opinião espontânea
logótipo da Wacky Warehouse

Resposta da Wacky Warehouse

You're ever so welcome Colin, this is just the kind of feedback we love to hear! We do love a party and hearing that our wonderful team made your daughters party an experience to remember is fantastic! Thanks for the review, we really appreciate it!

Classificada 5 em 5 estrelas

My kids LOVE the Wacky Warehouse!

I come to the Wacky Warehouse 1 - 3 times a week as I use the childminder's pass which is great value for money. All of the staff make myself and my two children feel very welcome. A special mention goes to Zoe Hulme, who goes out of her way in terms of service despite often being rushed off of her feet doing a million things at once. She is the reason I started coming more frequently as I found everything to be a bit more chilled when Zoe was working.

1 de novembro de 2022
Opinião espontânea
logótipo da Wacky Warehouse

Resposta da Wacky Warehouse

Thank you so much Ant, we really appreciate such wonderful feedback and are delighted that you have had such nice experiences each time you have visited. We look forward to seeing you again soon, thanks again!

Classificada 5 em 5 estrelas

Recently visited the new Florence wacky…

Recently visited the new Florence wacky warehouse in stoke on Trent with my 18 month old and newborn and had a great time! Team leader Zoe was lovely and made us feel really welcome.

2 de novembro de 2022
Opinião espontânea
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Resposta da Wacky Warehouse

That's so fantastic to hear Olivia, thank you so much! We're delighted that both you and your little one had such a fab time with us, Zoe and the rest of the team will be over the moon to hear this and we'll be sure to pass on your comments, thanks again!

Classificada 1 em 5 estrelas

Worst birthday ever!

Can not begin to explain the horrendous experience we had at Romans Rest, Worksop for my daughters birthday. Disgusting service, absolute shambles, not what we paid for at all. Mix that with almost being accused of not paying because the idiotic staff couldn’t find our booking, a rather awful experience. Not what you expect from hen paying over £100 for the service!!!!!!

24 de setembro de 2022
Opinião espontânea
logótipo da Wacky Warehouse

Resposta da Wacky Warehouse

Hi Emma, we are incredibly sorry to see this review, and it's certainly something we'd like to look into, could you provide the full detail by email to grsocialmedia@greeneking.co.uk as this will allow our team to look into what went wrong and discuss it with you directly.

Classificada 1 em 5 estrelas

Let down badly by staff.

On entering the premises a staff member with short dark hair does not even say hello or acknowledges anyone. This is the Handforth branch.
Her customer service skills are horrendous. No smiles for the children either and it makes you feel uncomfortable.

31 de agosto de 2022
Opinião espontânea
logótipo da Wacky Warehouse

Resposta da Wacky Warehouse

We're really disappointed to hear that you felt let down by our team. Could you please send your details over to grsocialmedia@greeneking.co.uk so we can look into this a little further for you? Many thanks.

Classificada 1 em 5 estrelas

cancelled a party with little notice or…

cancelled a party with little notice or reason, wont be returning.

28 de agosto de 2022
Opinião espontânea
logótipo da Wacky Warehouse

Resposta da Wacky Warehouse

We're so sorry to hear this Emma. We'd like to look into this for you, could you send all of your details over to grsocialmedia@greeneking.co.uk. Many thanks.

Classificada 5 em 5 estrelas

We recently attended a 5 years boys…

We recently attended a 5 years boys birthday party held at the Wacky Warehouse, Emersons Green, Bristol. Tabby was the lady who was looking after us, she was absolutely fantastic, she went above and beyond to help and was great with the kids, an asset to the company.

8 de agosto de 2022
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Resposta da Wacky Warehouse

Thank you very much for getting in touch and sharing this great review with us. We know that Tabby will be proud that she could make your little ones day special! We'd love to see you back again in the future.

Classificada 2 em 5 estrelas

Not impressed at all !

Went here about 10 days ago . There appeared to be no one to keep an eye of the Wacky Warehouse attached to the Phantom Winger Pub restaurant in Broughton. Very small child went into the soft ball area with food in both hands!! Whilst this was allowed and seen by a parent who in my opinion acted irresponsibly no member of staff approached her about this. It makes me squirm to think what happens in there ? How and how often is the whole play area cleaned? And if they were short staffed as it appeared( I believe it appeared to be just 1 member of staff there),who was also taking cash and serving ,why didn't they close it down for a while? It certainly puts me off going there with children . Very disappointed.
À couple of weeks after my visit I did receive some children's passes for W W. Some delay in sorting them out but eventually received them so it appears company listened in that respect

30 de julho de 2022
Opinião espontânea
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Resposta da Wacky Warehouse

We are very sorry to see this, Carol. Could you send an email to grsocialmedia.co.uk with the full details of what happened, this will go through to our Guest Relations Team who will look into it for you and can contact you about it directly. Many thanks.

Classificada 5 em 5 estrelas

Wacky Warehouse - York

We visited Wacky Warehouse in York where Beccie explained everything to us and we got the 6 week pass. My little one really enjoyed it even though she wasn’t sure about all the balls.

Lovely staff, good fun and value for money!

16 de julho de 2022
Opinião espontânea
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Resposta da Wacky Warehouse

Thank you very much for taking the time out of your day to leave this wonderful review. It's great that Beccie could really impress you with the service and we're glad your little one had a good time. Please do come back again soon.

Classificada 5 em 5 estrelas

We visit the wacky warehouse in Telford…

We visit the wacky warehouse in Telford the bridge builder. Highly recommend, the kids have hours of fun, always clean, staff are so lovely, especially Kirstie! The food is delicious and so reasonably priced. Highly recommend to all.

18 de maio de 2022
Opinião espontânea
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Resposta da Wacky Warehouse

Thank you so much for recommending us and for leaving us this great review, Azaira. We are delighted that Kirstie could really impress you with the delicious food and great service. We hope we can see you back again soon.

Classificada 5 em 5 estrelas

Really nice place to have a birthday…

Really nice place to have a birthday party. We had our son's birthday and kids enjoyed a lot. Thanks to the staff at Colliers wood for their efforts/help.

17 de abril de 2022
Opinião espontânea
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Resposta da Wacky Warehouse

You're very welcome, we are really pleased that your son had such a great time celebrating his birthday with us and we really appreciate you leaving this review. We hope you'll all come back to visit again soon.

Classificada 1 em 5 estrelas

Appalled at manager Mike

After being a loyal customer at the catch corner restaurant & play area & even considered working for this said manager, I’m absolutely appalled and saddened by the behaviour of the manager Mike (whilst not even being on duty but himself visiting) talking about myself and picking on his staff for being kind & helpful, I will never visit this establishment again! My children are all upset & now missing out on a Easter party we had booked!
Should be disgusted in himself, suppose to be a family friendly environment but do nothing but make you feel uncomfortable 😡

15 de abril de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

My children love Wacky Warehouse

My children love Wacky Warehouse. We visit often, several times a month, mostly the New Florence branch but we have been to others too. The staff are friendly, we feel welcome there. I am not crazy about the food selection but we go to WW mainly to play. I would appreciate if booking a table and public wifi were available, those would be big improvements.

29 de março de 2022
Opinião espontânea
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Resposta da Wacky Warehouse

It's great to hear that you felt so welcomed with us and we really appreciate this helpful feedback so thank you very much for sharing it. We hope we have the opportunity to see you back again soon.

Classificada 5 em 5 estrelas

Ashley hotel Worksop. AMAZING

We had my son's 4th birthday here. We had Georgina & Joseph as our party hosts and they were brilliant. Georgina was fab over all the noise getting all the orders in and out for food & Joe is an absolute natural with kids, they all absolutely loved him. Everything ran smoothly and all the kids had an amazing time. We visit here weekly for the Friday parties Joe puts on and he goes above and beyond each time. Highly recommend ⭐

25 de março de 2022
Opinião espontânea
logótipo da Wacky Warehouse

Resposta da Wacky Warehouse

Thank you so much for recommending us, Amy. We are really pleased that Georgina and Joseph could make your little ones party so special, we hope he had a great time. Have a great day, Amy.

Classificada 1 em 5 estrelas

Wacky Warehouse Worksop - never again!

A terrible approach to the youngest customers! My daughter was excited to go to the Wacky Warehouse Worksop all week, but it failed because there was a party so there was no place for her. The child cried a lot, and my heart was pounding at the sight :( not how children should be treated! Somehow in other places (soft play area for the little ones) you can reserve places so that the child does not cry ... We will never go there!

5 de março de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Wacky warehouse Bedford road, Northampton

My Grandson had his 7th birthday here today. The staff were excellent. Very friendly and helpful. Nothing too much trouble for them. The children had a wonderful time. Their food was excellent. Afterwards they cleared up efficiently without rushing us. We all had breakfast there too which again was well cooked and deliciot. We have booked another party for April for Max's brother.

13 de fevereiro de 2022
Opinião espontânea
logótipo da Wacky Warehouse

Resposta da Wacky Warehouse

Amazing, this is so lovely to read and we're glad your grandson had such a great time, it's wonderful that you found the team so friendly and helpful. Enjoy the rest of your day.

Classificada 1 em 5 estrelas

Terrible

Terrible, 2nd visit with my 2 Autistic boys first time we were told that they was no more room for anymore children in the soft play 😱 I assumed children had an hours play with coloured bands
2nd time was told. Sorry we have 2 back to back parties!
They seriously need to sort out there marketing and system approach.
It’s 2022 not 1980! The internet is a huge platform to use, update and market a business.
A jumble of a mess and 2 unhappy boys yet again.
I will not be returning

6 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Fab children’s party at Wacky Watehouse , Redcar

Many thanks to Emily and Sian at the Wacky Warehouse in Redcar for ensuring that my son and his friends had a whale of a time at his recent 4th birthday party.
All the kids loved the soft play areas and enjoyed their party tea, whilst the parents enjoyed a natter with a cuppa or two.
Emily and Sian worked hard to ensure that everything went smoothly from being careful to record dietary issues correctly to checking that the timing of the party tea and cake entrance was as we wanted.
A great time was had by all thank you !

2 de dezembro de 2021
Opinião espontânea

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