Prestige Ultimate Shopper, Walk, Rest and Shop Opiniões 

14
TrustScore: 3.5 em 5

3,5

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Informações sobre a empresa

  1. Centro comercial outlet
  2. Fornecedor de equipamento para mobilidade

Escrito pela empresa

A family run business with over 30 years of experience helping all types of people to walk again with true confidence. We thrive off giving the best customer experience and after care that is why we offer a 5 year frame guarantee with our products. The walk rest and shop trolley is designed for those who want to shop and walk in style. All trolleys fit perfectly into most boots and work really well on public transport unlike some of the rollators currently on the market. The trolleys are fully assembled within the United Kingdom and we offer a phone order line if you wish not to pay on the internet. If you need any assistance we are here Monday to Friday 8am-3pm on 01268 726 661 / WWW.WALKANDREST.COM / SALES@WALKANDREST.COM


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

14 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Não respondeu a opiniões negativas

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3,5

Todas as opiniões

(14)

3 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Shoddy product and useless customer services. Fraud?

***UPDATE: Spoke with Manager Jack who finally sorted the refund and stated he won't need to pick up the faulty trolley. ***

They sent a faulty product out. When I first tried to use it, it caused me painful spasms. I sent photos that were emailed to them asap, and have made over 13 telephone calls to try to get a refund and for them to collect this useless product. They agree it is faulty, but I'm still waiting a refund. They're full of excuses (Michael) and have zero customer service skills; very brusque and quite rude. They take money off disabled customers, cause delays and make excuses as to why their couriers haven't attended to pick up their faulty, shoddy product. Avoid! Avoid! Avoid!

13 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I had a problem with my shopper and…

I had a problem with my shopper and phoned for help . The very next day I received my parts . Absolutely brilliant service and after care . My friend' and I always buy from them . Thank you so much for your support and advice . Mrs Mary thorpe .

31 de julho de 2025
Opinião espontânea
logótipo da Prestige Ultimate Shopper, Walk, Rest and Shop

Resposta da Prestige Ultimate Shopper, Walk, Rest and Shop

Thank you for your kind feedback. If you need help with any further queries please do not hesitate to contact us on 01268 726 661.

Customer Service Support

Classificada 5 em 5 estrelas

Cant recommend this company enough

Cant recommend this company enough. I purchased my first trolley three years ago which was the ultimate shopper and have used it almost every day since and I could not have managed without. I’ve recommended these walkers to so many people and A few of my friends have gone on to buy them and say they don’t know how they managed without them. I’m now going on to buy myself another walker but am planning on the sovereign this time as I have every confidence it will be just as good as my previous trolley. My first trolley still has a lot of life in it yet so I am passing it on to another friend and my only reason for buying another is because I’ve seen some new colours I like. I really do recommend this company to anyone considering buying a walking aid with seat and ample room for shopping

31 de julho de 2025
Opinião espontânea
logótipo da Prestige Ultimate Shopper, Walk, Rest and Shop

Resposta da Prestige Ultimate Shopper, Walk, Rest and Shop

Thank you for your kind feedback. If you need help with any further queries please do not hesitate to contact us on 01268 726 661.

Customer Service Support

Classificada 5 em 5 estrelas

Easy to use and stable

Easy to order and good quality. The trolley is easy to use and very stable. Doesn't take up much space even when opened. The variety of styles and colours allows many choices. I would recommend this product and this company. The accessories are brilliant as well, you can even replace the bag without having to replace the frame. Making this product well worth the cost.

3 de julho de 2025
Opinião espontânea
logótipo da Prestige Ultimate Shopper, Walk, Rest and Shop

Resposta da Prestige Ultimate Shopper, Walk, Rest and Shop

Thank you Shirley for your kind feedback. We are here to help if you have any future queries regarding your trolley! 01268 726 661

Classificada 5 em 5 estrelas

Put your pride aside

It took me a while to get around to buying one of these trolleys due to my pride and the stigma of walking with a trolley. I soon got over that and do not regret my purchase one bit. Great piece of engineering thank you Prestige.

22 de julho de 2025
Opinião espontânea
logótipo da Prestige Ultimate Shopper, Walk, Rest and Shop

Resposta da Prestige Ultimate Shopper, Walk, Rest and Shop

Thank you for your kind feedback Dean, Please contact us if you need anything in the future relating to your trolley. 01268 726 661

Classificada 1 em 5 estrelas

Extremely unhelpful.

Had a customer of 'Prestige Ultimate Shopper' come in to my hardware store due to a problem with the walker she purchased from them. When I called them they were extremely unhelpful, didn't know the name of the most basic components of the walkers they sell and couldn't get off the phone quick enough. Customer also said they'd been very unhelpful when her granddaughter called. Would avoid! Edit ----- the person who answered the phone was rude and extremely unhelpful! Not sure why this grotty company thinks it's relevant to point out that my shop doesn't stock their products, I never said it did! **Avoid this company - you can see their bad attitude in the response below** Also very suspicious that a majority of the 5* reviews come from accounts with this being the ONLY review they've ever written, and three all on the same day with fake pictures! Concerns have been sent to TrustPilot.

18 de julho de 2025
Opinião espontânea
logótipo da Prestige Ultimate Shopper, Walk, Rest and Shop

Resposta da Prestige Ultimate Shopper, Walk, Rest and Shop

This is not a customer review, this is from a Shop which does not stock our products.

They requested for a rubber component for the brakes which is not sold by us as it would not be functional. After we explained this, the Shop asked where they are able to purchase said piece of rubber in which we replied politely "This is not a part we sell or are familiar with therefor we cannot help locate said part".

The phone call was ended friendly with no issues so it is a disappointment to see the shop, who we do not deal with, has decided to take time in leaving a negative review.

After seeing their trust pilot profile it seems to be only negative reviews which is unfortunate.

We have been providing quality customer service to all of OUR customers for the past 30+ years and take pride in customer service hence why we are able to offer a 5 year frame warranty.

Classificada 5 em 5 estrelas

Bought this for my great aunt

Bought this for my great aunt, she’s estastic with the product! She feels so much better about walking and has given her the confidence to move around more. Very practical and easy to use!

12 de junho de 2025
Opinião espontânea
logótipo da Prestige Ultimate Shopper, Walk, Rest and Shop

Resposta da Prestige Ultimate Shopper, Walk, Rest and Shop

Thank you for taking the time to leave positive feedback! We are here to help if you ever need assistance with your great aunts trolley.

Classificada 5 em 5 estrelas

Shopping Trolley

Purchased a shopping trolley for my grandma, seems decent quality & shipping was really fast so overall pleased.

9 de junho de 2025
Opinião espontânea
logótipo da Prestige Ultimate Shopper, Walk, Rest and Shop

Resposta da Prestige Ultimate Shopper, Walk, Rest and Shop

We are glad to here you and your grandma are satisfied with our product, if you need anything at all please do not hesitate in contacting us on 01268 726 661

Classificada 5 em 5 estrelas

Excellent seated shoppers

Bought a seated shopper for my grandparents and they love it. It gave them more confidence when coming out shopping with the family and they can't leave home without one. Will definitely buy one for myself in the future!

31 de maio de 2025
Opinião espontânea
logótipo da Prestige Ultimate Shopper, Walk, Rest and Shop

Resposta da Prestige Ultimate Shopper, Walk, Rest and Shop

Thank you for your feedback, its great to hear the walker has given your grandparents the confidence and freedom to walk. Here to help if you need any assistance.

Classificada 5 em 5 estrelas

Bought one for my grandad

Bought one for my grandad after his fall and its really helped him be more confident inside and outside the house. Not as quick as he was but its definitely helped! Would really recommend!

5 de abril de 2025
Opinião espontânea
logótipo da Prestige Ultimate Shopper, Walk, Rest and Shop

Resposta da Prestige Ultimate Shopper, Walk, Rest and Shop

That is great to hear your granddad is back up on his feet again! Thank you for your feedback.

Classificada 5 em 5 estrelas

I bought trolley for my grandma and has…

I bought trolley for my grandma and has been very helpful with her walking, a lot more easier and more her confidents is much better since buying the regal. Thankyou Jack for your help and guidance!

12 de maio de 2025
Opinião espontânea
logótipo da Prestige Ultimate Shopper, Walk, Rest and Shop

Resposta da Prestige Ultimate Shopper, Walk, Rest and Shop

Thank you for your lovely feedback Jasmine, Fantastic news you've had a positive buying experience, this helps us continue to help thousands more people in your grandmas position.

Classificada 1 em 5 estrelas

Inaccurate information

Having left a negative review several months ago I have now been asked for more information and contact details so they can ‘help me’. As they already have full email and phone details and claimed they had a ‘5 year guarantee’ but when I complained about 3 of the 4 wheels coming off told me I was outside the 2 year guarantee period I can only repeat I want nothing more to do with this company and would never deal with them again,

6 de junho de 2025
Opinião espontânea
logótipo da Prestige Ultimate Shopper, Walk, Rest and Shop

Resposta da Prestige Ultimate Shopper, Walk, Rest and Shop

We are sorry to hear your issue was left unresolved. We have thousands of satisfied customers and we strive to offer top customer service. Your experience is not what we want and we can only apologize you feel this way. If you want to discuss further please contact us on 01268 726 661

Classificada 5 em 5 estrelas

Brilliant product

Brilliant product. Transformed my mum's life. I also bought one for my 95 year old uncle who is walking again for the first time. Great company to deal with. My neighbour recommended me and she has had hers for 6 years.

5 de junho de 2025
Opinião espontânea
logótipo da Prestige Ultimate Shopper, Walk, Rest and Shop

Resposta da Prestige Ultimate Shopper, Walk, Rest and Shop

Thank you Alan for your feedback. It is great to hear your uncle is walking again. Please let us know if he ever needs us for anything at all!

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