I was unable to return an item as the return’s portal didn’t recognise my order number. I emailed the customer support team and received a very prompt and informative reply giving clear instructions... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I ordered a couple of dresses from Wallis recently but Royal Mail messed up and sent them back to Wallis rather than to me! I contacted Wallis customer services who resolved the issue and resent the... Ver mais
Great customer service. After not receiving any emails for returns after 2 wks I got in touch and it was quickly sorted and my refund issued. I have knocked off a star as it shouldn't be up to the cu... Ver mais
Just had excellent service from customer care in returning an item . There seemed to be an IT glitch which prevented me from accessing my account . However , they were persistent in working this out a... Ver mais
Unable to download a QR code to return…
Unable to download a QR code to return my Wallis parcel and emailed Wallis customer services. I received a prompt reply from Ella along with a QR code. Excellent service
Quick and efficient customer service
An error on my part was quickly resolved by Christfel. Excellent service.
I thought I had a problem with the…
I thought I had a problem with the payment part of the ordering process. I contacted Wallis very late on Sunday evening and Patricia responded very quickly indeed. I had been impatient and not waited long enough for processing. But Patricia was so polite, helpful and efficient.
Excellent customer service from Julie…
Excellent customer service from Julie in helping me to return some trousers.
Great customer service from everyone &…
Great customer service from everyone & Julie kindly arranged my return when I was having difficulty
Prompt response with a helpful approach.
Ella has been so efficient
Ella has been so efficient, helpful and extremely curtious to deal with.
Excellent customer service help
I contacted customer services for help and advice and was delighted at how quick and helpful they were. I had ordered a lovely dress but it was a little bit tight so ordered another in the next size which is perfect. Before I had the chance to return the first one, I took ill. Once better I then had difficulty dealing with the return as 28 days had elapsed. The customer service team were so friendly and quickly helped me when I emailed them to explain the situation. Within a couple of hours my problem was resolved. Thank you so much.
I am so very grateful to a young lady…
I am so very grateful to a young lady called Julie after 5 days of emails ect she managed to sort me out when NO one else could I was so worried, but Julie Sorted it out immediately I am very impressed I was just going around in circles a huge Thankyou Julie, I have know received labels so can at lasts return my dress well done and a huge Thankyou very impressed .
Was Waiting for a refund
Was Waiting for a refund and checking my account so email Jeremial and he sorted for me. It shows at the time of the actual transaction if you used your Mastercard. Very friendly and efficient.
Very Helpful Customer Service
I had a problem today with returning an item, so I contacted Wallis customer service team via Messenger and got a very quick response to my problem. Both Lay and Joyce P. were very helpful and I no longer have to worry about being able to return my item.
wallis…twitter help
Recently had to use the twitter wallis help to arrange a return & was pleased how easy it was, my assistant ~Louie was very helpful and efficient.
A Experiência Trustpilot
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