Walone Opiniões 101

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a dress for my daughter's prom. Because it was over seas I was worried it wouldn't be here on time. Before I ordered it chatted with company and asked if it would be here on May 19th. They a... Ver mais

Classificada 1 em 5 estrelas

I bought a dress for my sister’s wedding in size Medium. The seller confirmed that it was “Medium,” and before shipping, they only showed a front photo, which was completely misleading. The... Ver mais

Classificada 4 em 5 estrelas

I placed my order for my dress in January. My original wedding date was May 18th 2025. I didn’t receive my dress until May 15th 2025. Which mean if I needed any alterations or had any problems. I woul... Ver mais

Classificada 5 em 5 estrelas

My dress is very beautiful and of excellent quality. The shipping also went very smoothly and it arrived quickly. The service was excellent as well — everyone was very, very kind. I can only recommend... Ver mais

Informações sobre a empresa

  1. Estúdio de alta costura

Escrito pela empresa

Walone Fashion Group is a group of talented fashion designers, who design evening and bridal dresses for any special occasion for women as well as suits and tuxedos for men. Founding The company was started in 2009, by Valon Osmani and Benek Silik Osmani. The name of the brand “Walone” is based on the Founder’s and CEO’s name Valon Osmani. To make the brand sound more international and unique, they have created the brand name “Walone”. Initially, “Walone” was a retail store in Prizren, reselling evening and wedding dresses as well as high-quality fabrics, continuing a family tradition of merchandise and commerce. Development In 2015, “Walone”, opened its first shop in Prishtina and the main focus was to work on the first line, so the first little workshop with 15 square feet was established in that year. Valon and Benek employed 2 young designers, and 3 tailors, allowing them to give free reign to their imagination and talent. So, for the first time, “Walone”, started to produce its designs and most of those pieces were sold successfully. Breakthrough to Success In 2017, “Walone Fashion Group” was officially formed with a team of 15 staff members, being the first company in Kosovo to use this concept. At this time, the logo was introduced and the primary focus was on Marketing and Advertisement, to create more awareness of the brand worldwide. “Walone Fashion Group”, participated regularly at regional fashion shows like “Prishtina Fashion Nights”, “Skopje Fashion Weekend”, and “Montenegro Fashion Week”, where they presented their unique collections every season. “Walone Fashion Group” focuses on Haute Couture and Pret-a-Porter (Ready-to-wear) designs, which require exclusive fabrics and a lot of handmade details. These styles are difficult to copy and make the client feel outstanding and special. Over the years, they kept on growing as their designs were requested highly within Kosovo as well as outside the country, so they started to sell internationally for the first time in 2017, getting in touch with clients mainly through channels of Facebook and Instagram. In 2018, “Walone Fashion Group” opened the biggest showroom in the region with 1000 m2, offering the client a big choice of luxurious outfits for any special occasion and an exclusive shopping experience. This is when they defined their name in the Kosovo fashion industry. The strength of “Walone Fashion Group” Company, emerges through the fusion of talented designers, providing luxurious and extraordinary fabrics, high-quality products, and great customer service. COVID 19 Struggle In March 2020, when the pandemic started, “Walone Fashion Group”, faced the biggest challenge in their career and all of a sudden production and sales were uncertain. It was impossible to ensure that the production team could work from home. There were no weddings or parties allowed, which meant that there was no demand for luxurious evening or bridal dresses at all. During these difficult times, “Walone Fashion Group”, has launched their casual line, offering unique summer dresses and corsets. The challenges of the pandemic strengthened “Walone Fashion Group”, as a company and taught them that export is very important. In the last 9 months, the company has been recovering from the losses they faced during 2020. Today Currently, “Walone Fashion Group” is still a privately owned company proudly based in Kosovo with a qualified team of 85 members and separated into 6 (six) departments: Design Department Production Department HR Department Sales Department Finance Department Marketing Department. With sales in more than 70 countries, “Walone’s”, main focus is to grow even bigger and tell the world that everything is possible, even from a small country like KOSOVO.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

101 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 16% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

custom dress order

I recently ordered a custom dress from this fashion house, and I couldn’t be happier with the result. The dress is absolutely beautiful, crafted with excellent quality and great attention to detail. It fits my measurements perfectly, just as I hoped.
The only thing that could have been better was the delivery time, which was a bit slower than expected. Still, the final product was well worth the wait.
Overall, I highly recommend this fashion house for anyone looking for high-quality, tailor-made clothing!

30 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I am very satisfied with the way you…

I am very satisfied with the way you treat your customers. The reliable work and the attention to detail were perfect. My dresses turned out even more beautiful than I imagined, even though I am not the easiest customer. Everything was perfect. I would like to thank the entire Walone team. ♥️🙏🏽

17 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Disappointed

Disappointed. I sent my measurements and the dress did not fit accordingly. Many of the jewels were missing. The zipper did not zip down. The tail was excessively long. The boob area was way too wide even when the corset was tightened. Spending this much on a dress has been a huge regret.

29 de setembro de 2025
Classificada 1 em 5 estrelas

Walone heeft mooie jurken, maar Super super suuper slechte service. Kijk uit!

Super mooie jurken heeft Walone, maar Arlinda is echt een hele slecht verkoopmedewerkster en liegt ook veel en levert slechte jurken af. Kijk uit als je bij haar terecht komt. Ik heb ruim €6000 aan jurken besteld voor zakelijk gebruik, Walone houd zich niet aan afspraken en levertijd. je krijgt alles altijd veel te laat bezorgd. ik kreeg vieze kapotte jurken. ik heb jurken op maken laten maken die niet opmaat zijn gemaakt, maar uit de showroom uit de rek is gehaald en zij hebben de jurk op maat versteld.
de jurken waren vies, kapot, verkleurd, geschuurd aan de binnenkant en heel veel kralen vallen van de jurken. Wat was de oplossing van Walone? korting bij de volgende bestelling. zij weten net wat service is en kwaliteit leveren het enige waar zij aan denken is verkopen.
mailen over klachten worden niet beantwoord en bellen lukt ook niet, je moet alles via whatsapp doen!
dames kijk uit en let goed op!....

3 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Nisa was so amazing

Nisa was so amazing! She made my experience seamless and helped every step along the way. She showed me dresses for every occasion I mentioned and I left with 3 incredible purchases, one of which I’m getting custom made by the Walone team. I am so happy and had an incredible experience! I will definitely be back. Thank you!

19 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

It was the best decision!

It was the best decision choosing Walone to make my engagement dress I got it within a month it was last minute and I’m so happy they made it in time ! It turned out so perfect! I want to thank Olta for assisting me !

6 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Olta was such a great help with my…

Olta was such a great help with my measurements and making sure everything was perfect for me. I received my dress so fast, it only took about 3 days to arrive at my door. The dress itself is absolutely stunning, there are no words to describe how beautiful it is. I’m usually skeptical about ordering online, but I’m so glad I took the chance. This is my wedding dress, and I literally cried when I tried it on. Thank you so much for making this such a special experience!

15 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing Experience

I would like to thank Arlinda for making my experience extra special! She has kept in touch with me throughout this process and kept me informed for every detail. Today I went to pick up my dress, I was warmly greeted by all the staff, especially Arlinda and another member of staff (unfortunately I forgot the other girls name). I was personally given a tour of the area and was made to try the dress two times for them to tailor it to perfection. I am really in love with my dress and even more in love with the warmth that the staff showcased. In the end they gifted me a mindil which made everything better than it already was❤️

25 de agosto de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

I placed my order for my dress in…

I placed my order for my dress in January. My original wedding date was May 18th 2025. I didn’t receive my dress until May 15th 2025. Which mean if I needed any alterations or had any problems. I would have been out of luck due to the delivery being so late and close to the wedding. Good thing we didn’t get married until August. But upon arrival. The dress was absolutely flawless & perfect. The fabric was high quality. I didn’t expect so much quality for the price. It most definitely exceeded my expectations. Despite the delivery being late, I was 1,000% satisfied with my purchase

15 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Superba!!!!

Rochia este superba, recomand cu drag! O calitate extraordinara, persoana cu care am discutat a fost foarte amabilă!! ❤️❤️❤️

14 de agosto de 2025
Classificada 5 em 5 estrelas

beautiful result 🌸

"Dear Walone Team,
I wanted to express my gratitude for Olta‘s excellent service. She was very kind and accommodating, taking care of all my wishes and helping me tailor my dress to perfection.
The result is simply beautiful. I'm absolutely satisfied with her work and can highly recommend her. Thank you, Olta, for your amazing work! 🩷🌸

23 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

FRAUD! SCAM!

THEY ARE FRAUDS!!! DO NOT TRUST THEM!! I found their page in such high hopes, wanting to design my dream wedding dress with them for my wedding. In the beginning the communication on their side was so good, they agreed to everything I requested and said everything could be done. The agent made a drawing and I was still very hopeful at this point. Then when it came to paying the deposit I was so so rushed to send it quickly, even though I wanted a little bit of time to find the best way to send it. They kept saying we need to secure the fabric and that is why we’re rushing you. This is where I sensed something was off and even debated whether I should continue. But I was reassured when I mentioned my doubts and even before sending the money I made sure with them that the same exact fabric is available and THEY LIED and said yes. I had chosen a dress FROM THEIR OWN PAGE, one of their own designs.

After receiving the deposit on March 9, communication on their end stopped. My wedding was on May 2 and I asked for updates starting April 2. I asked for some sort of progress pictures and she kept saying the production team won’t send pictures or videos of them sewing it. ANOTHER LIE. They had just not started. On April 28, FOUR DAYS before my wedding they sent me a video of the dress, INCOMPLETE still at this point AND LOOKING NOTHINGGG like what I had ordered. They had used a completely different fabric, they changed this without saying a word to me. They changed the neckline completely, gave it a completely new style and used completely different rhinestones on it. I was so frustrated, I had been scammed. A completely different dress was sewn AND STILL NOT COMPLETED AND NOT SHIPPED 4 DAYS BEFORE MY WEDDING. They sent another video of people working on it sewing things on it 3 days before my wedding. There was no way they could finish it in time and have it delivered to me in time to Canada. I fought for my deposit back and they gave it back, but I was left there without a dress 3 days before my wedding.

I normally never write reviews but I would never want any other bride going through what I went through. Please be careful with these people, do not be fooled by their prompt communication. They do not care to make you what you want or send it in time.

9 de março de 2025
Opinião espontânea
logótipo da Walone

Resposta da Walone

Dear Sarah,

We take all feedback seriously and are committed to resolving any legitimate concerns. However, after thoroughly checking our internal databases and order history, we are unable to identify any client matching your name or the order details you described.

To properly address your claims, we kindly ask you to provide your full name, order number, and any email or communication records by contacting us her or info@walonefashion.com within the next 2 days.

If we do not receive a response, we will have no choice but to report this review to Trustpilot as unrelated to any actual transaction with our business.

Sincerely,
Walone Fashion

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