Wanapix United Kingdom Opiniões 

35
TrustScore: 3 em 5

2,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I ordered three pairs of mini shin pads through your platform. Your system allows customers to design and approve a visual preview before purchase. That preview represents the product I... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I ordered photo ‘dobble’ type cards. The process and uploading was traumatising! The site kept crashing and I ordered 2 by accident due to the issues. But the product is excellent and fantastic qualit... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

This review is for Wanapix.ie whose work it turns out is done in Spain ,anyway paid over €34 for total rubbish shinpads,the photos are way darker than the ones I provided clearly a waste of money as o... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The customization web app was preferable to alternative sites, as it allowed for more fine tuned movement of the individual items. You also get a simulated preview of your item in a real-world image... Ver mais

Informações sobre a empresa

  1. Loja de lembranças
  2. Fornecedor de brindes corporativos
  3. Loja de t-shirts personalizadas
  4. Impressão digital
  5. Serviço de impressão de convites
  6. Impressão de fotografias

Escrito pela empresa

Wanapix is a European e-commerce company specialised in personalised gifts with photos, printed texts and engravings. The company operates across several European countries through local online stores and offers customised products for occasions such as Valentine’s Day, Christmas, Father’s Day, Mother’s Day and birthdays. Wanapix combines online personalisation tools with in-house production and integrated logistics, manufacturing products on demand and delivering them quickly to different European markets.


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

35 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,9

Todas as opiniões

(35)

4 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 1 em 5 estrelas

Non-Conforming Product and Unacceptable Customer Support

I ordered three pairs of mini shin pads through your platform. Your system allows customers to design and approve a visual preview before purchase. That preview represents the product I am paying for.

Two pairs (bright colors with black text) were produced correctly. The black pair with white text was delivered with text that is effectively unreadable.

This is not a matter of “thin strokes.” It is a matter of the delivered product not matching the approved preview in any reasonable, usable sense.

Key points:

1. Five days for an initial response is well below acceptable customer support standards.

2. The argument that your production is “automated” and cannot be reviewed is irrelevant to me as a customer. Your internal process is not my responsibility.

If the production process cannot faithfully reproduce the approved design, the product should not be shipped without contacting the customer.

The preview shown at purchase constitutes a representation of the final product. What I received does not meet that representation.

10 de fevereiro de 2026
Opinião espontânea
logótipo da Wanapix United Kingdom

Resposta da Wanapix United Kingdom

Thank you for your comment. Customer satisfaction is our greatest motivation, so we greatly value your opinion. We are very sorry that your experience was not satisfactory. We have seen that your case has been handled by our customer service team under ticket number 1118329. Kind regards.

Classificada 4 em 5 estrelas

I ordered photo ‘dobble’ type cards

I ordered photo ‘dobble’ type cards. The process and uploading was traumatising! The site kept crashing and I ordered 2 by accident due to the issues. But the product is excellent and fantastic quality. Im now pleased I accidentally ordered 2 and it was worth the stress in the end.

13 de maio de 2025
Opinião espontânea
logótipo da Wanapix United Kingdom

Resposta da Wanapix United Kingdom

Thank you for sharing your experience with us. We greatly value your comments, as they allow us to identify areas for improvement and offer a better service in the future. Kind regards, the Wanapix team

Classificada 5 em 5 estrelas

Who’s Who…

Ordered the personalised Who’s Who game.

Was not disappointed, as it arrived really quickly and great quality.

The game ‘of the family members’ has already provided a lot of fun and enjoyment

6 de outubro de 2025
Opinião espontânea
logótipo da Wanapix United Kingdom

Resposta da Wanapix United Kingdom

Thank you very much for your review and for placing your trust in us! We are delighted to hear that your experience has been so positive. Comments like yours motivate us to keep improving every day.

Classificada 1 em 5 estrelas

Too small and not glow in the dark

I filled up entire box area and the tattoos are far smaller than advertised. Like why less than half the size they are meant to be. Also paid for glow in the dark which it isn’t in the slightest. Fuming as they are not cheap. Completely not what I ordered

8 de outubro de 2025
Opinião espontânea
logótipo da Wanapix United Kingdom

Resposta da Wanapix United Kingdom

Hello, thank you for writing this review. We are sorry that your experience was not satisfactory. In order for our customer service team to look into your case, please submit a ticket via our website: https://wanapix.co.uk/contact. Kind regards, The Wanapix Team

Classificada 1 em 5 estrelas

Where do you send a complaint ?

Where do you send a complaint ?
I ordered a dog collar with instructions re name and mobile number.
Received dog collar but no name or mobile number on collar as requested.
Tried emailing company but all emails just bounced back.

25 de abril de 2025
Opinião espontânea
logótipo da Wanapix United Kingdom

Resposta da Wanapix United Kingdom

Hello, thank you for writing this review. Comments like yours are very valuable for us to improve our service. We have created a ticket with number 1040470 so that our customer service can contact you as soon as possible. Best regards.

Classificada 1 em 5 estrelas

horendus customer care

horendus customer care! avoid. my design looked nothing like the preview when finishing my custom item. I received it with the image not filling the item completely with a thick white line around it they insisted that they made it correctly and that if they were to re-make it it would turn out the same because it was correct so couldn't do anything to help and wouldn't even offer me a refund or even meet halfway only offering a 50% off another item no way am I ordering anything else from this company plus they're not in the UK there in Spain. avoid them they will just keep you running around in circles even marking the ticket I created as resolved before id even finished responding!

14 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

10/10

Bought the customised guess who and it was great! Me and my family have already had loads of fun playing it. Arrived earlier than expected as well.

30 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Still yet to receive an order placed at…

Still yet to receive an order placed at the start of December and now in the middle of January and the item still hasn’t arrived, they stated it would take max up to two weeks for this to arrive, yet have not received any update from Wanapix, rather their delivery service company updates which haven’t changed for the past three weeks, saying it has been stuck in France. Each time I have tried to email the company from their email address, the emails have bounced back as the adress doesnt exist which is just even more concerning. I clearly should have read the reviews as people seem to be having the same issues as I am having right now. This is unacceptable from them.

15 de janeiro de 2025
Opinião espontânea
logótipo da Wanapix United Kingdom

Resposta da Wanapix United Kingdom

Hi there. Thank you very much for your feedback. We appreciate your comment and we will continue working to offer our customers the best possible service. To do so, we have created an ticket 1019689 with our customer service department. They will get in touch with you as soon as possible. Best regards.

Classificada 1 em 5 estrelas

Low Quality rubbish…

This review is for Wanapix.ie whose work it turns out is done in Spain ,anyway paid over €34 for total rubbish shinpads,the photos are way darker than the ones I provided clearly a waste of money as obviously no quality control.I won't deal with them again, low quality shoddy work at an expensive price .Nowhere near good enough

18 de dezembro de 2024
Opinião espontânea
logótipo da Wanapix United Kingdom

Resposta da Wanapix United Kingdom

Hello, thank you for writing this review. Comments like yours are very valuable for us to improve our service. We have created a ticket with number 1008841 so that our customer service can contact you as soon as possible. Best regards.

Classificada 5 em 5 estrelas

excellent

I can only go on the looks and feel of the Tablecloth but it looks amazing, and feels pretty good. The coasters are also good.. As these are Christmas presents I am unable to qualify their use, but expect a positive response once opened at Christmas.

9 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

The product is really cheap

The product is really cheap, the supposedly transparent background is white so I can not use it. Very disappointing

21 de setembro de 2024
logótipo da Wanapix United Kingdom

Resposta da Wanapix United Kingdom

Thank you for taking the time to write your comment. Every comment is valuable in order for us to improve our services. We will ensure that your feedback is passed on to our customer service department. We have opened a ticket with the number 983991. They will get in touch with you as soon as possible. Best regards.

Classificada 5 em 5 estrelas

New watch

I was a little bit sceptical using this site but I have to say the goods came through OK. It did take a few weeks to get here and the lack of communication was worrying but again they came through. I gave no complaints.

23 de julho de 2024
Opinião espontânea

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