Absolute thieves. I returned three items and am only receiving a refund for two, along with an increased return charged. I have written to their customer service team to no avail. Do not buy from Ware... Ver mais
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Leia as opiniões dos outros
If I could give zero stars, I would. My order was delivered to a different address but because there was a "photo" of someone's garden, they will not refund me, no investigation, no nothing. Absolutel... Ver mais
One star is being generous… Do not purchase from them. I am still awaiting a refund despite chasing. Lack of customer service staff and have had to resort to messaging through Instagram but then ofte... Ver mais
I had an issue with returning a Debenhams partnera item. The link provided in the email sent me to Evri, however Evri did not have the partnera retailer listed, so I couldn't actin my return. Contacte... Ver mais
2,2
Mau
2 mil opiniões
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Beware - fraudsters
I should have learnt my lesson from shopping with Debenhams who I vowed never to shop with again as they're committing fraud....I thought even though Warehouse is a partner it might be a different experience, I was wrong.
I previously purchased a 12-month unlimited subscription which included free returns. The subscription is active on my account. When I returned my most recent order I was charged for the return. I emailed customer services to request a refund for the return charge (as I've had to do everytime I've returned an order in the past as the unlimited subscription is never taken account of) and this time I was told they've changed their subscription and no longer provide free returns due to increased shipping costs. I explained this may be the case for any future subscribers but a contractual agreement entered into at the time of purchase cannot retrospectively be changed so I expect free return for the remainder of my subscription. They just kept emailing me loads of fluff about how they know their customers appreciate good value etc. etc. - nothing to do with my request which then became a complaint.
Warehouse and Debenhams are actively committing fraud. Do not support them.
9 de setembro de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Hello Charlotte,
Thank you for the time to leave your review and experience. We value your feedback and will review this internally to ensure we provide the best possible service and quality for our customers going forward.
Unlimited Subscriptions do fall under our Terms and Conditions where changes can be made, including pricing without any prior notice.
Thank you
Aimee
I can’t believe I fell for another fast…
I can’t believe I fell for another fast fashion scam! This is NOT warehouse the brand you know from the 90s, it’s another cheap Chinese warehouse brand with very poor customer service. I still haven’t received a proper confirmation email and receipt for my order, despite multiple emails with the customer care team. They now say the delivery will take 7 working days which was hidden in the t&cs. I need this dress for an important event, and having now understood what kind of company this is I’m not holding out much hope for the delivery or quality!
On their response below: the confirmation email STILL not received, and delivery times are not clearly visible in the ordering process. Customers - use with caution.
17 de setembro de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Hi Kim
Thank you for this review, I'm sorry you feel this way about your recent order.
Our delivery timeframes are not hidden in our TCs and are shown on our delivery information page here:
https://www.warehousefashion.com/pages/informational/delivery
Further to this, when placing an order, the postage options show the delivery timeframes and it is our customers responsibility to ensure the postage service with the desired delivery timeframe is the one chosen during the checkout process. When an order is placed, a confirmation email is sent and we would advise checking your junk and spam folders for this. If a typo is made in the email address entered at checkout, this would account for the email not being received.
Our customer service team are always available to assist with any queries you may have:
https://www.warehousefashion.com/pages/informational/contact-us
Have a great day - Dean
I paid for an order in July and never…
I paid for an order in July and never received it !! I was looking forward to it !! I have sent messages with information and no response!!
26 de julho de 2024
Opinião espontânea
Resposta da Warehouse Fashion
UPDATE -
Thank you for further details.
The order number you have provided does not correspond with our order numbers. The email address you have provided is also not listed in our system, which means we have no orders linked to your details.
If a payment has been taken for this order, please reach out to our customer service team with your name, email and transaction ID, and they can escalate this to be looked into further.
https://www.warehousefashion.com/pages/informational/contact-us
Thank you
-Stacy
---------------------------------------------------------------------------
Hi Kathleen. Thank you for leaving a review regarding your recent experience with our brand.
We appreciate all feedback, which helps us improve our service.
I’m sorry to hear about your enquiry regarding your order.
I’ve requested more information via Trustpilot; I will investigate this further.
Thank you.
– Andrew
Two Orders Missing was told "Stolen" and "Damaged Beyond Repair" in Transit
I placed two Warehouse orders on August 21/8 and 25/8. I was so looking forward to receiving these items, as they were included in their sale.
As of today 6/9, my two orders are missing. Evri, Warehouse trusted delivery provider, was at my gate on 27/8 to deliver one order and failed to follow delivery instructions. The second order was out for delivery on 28/8, however it was not delivered with no reason cited. I am now without two orders purchased in good faith, with no replacement or refund.
Over the past week, I have contacted Warehouse via their messaging service and received absolutely no viable assistance or updates. Warehouse told me to wait until 15/9, whilst the enquiry towards the status of my two orders is "escalated and investigated". To date, no communication, I am in limbo as to the exact location and delivery date of both my orders.
The customer service I have received from Warehouse associates is appalling. Their lax, indifferent and impatient approach to my genuine enquiries regarding my items purchased in good faith is appalling. In fact, their insincerity is apparent when in one response they referred to me as Angela (not my name).
As I type this review I have received a message from Warehouse stating that one of my orders "seems stolen" and that somehow my item shows "damage beyond repair during transit".
I am still waiting on a resolution on both orders.
6 de setembro de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Update - Thank you for replying with your order details.
I am so sorry for the issues with your two orders. I have contacted you via email to update you.
Thank you.
-Andrew.
Hello J.Harris,
Thank you for taking the time to leave your review. I am sorry to hear you have not received either of your recent purchases, this is certainly not the experience we want for you when shopping with us.
I would like to review this matter further, so I have sent you a message here on TrustPilot so you can confirm your order number and email address.
Thank you
Aimee
Absolute Shambles!!!
What has happened to this company?? I ordered my Daughter’s Birthday present on the 25th August and paid a small fortune for next day delivery. It’s now the 30th and I am still waiting for this order to arrive. I have attempted to contact the customer service department (I use that term loosely) through text, email and instagram and I am getting nowhere. There is no number to call so you can’t speak to anyone. I have then just received an email to say I need to give DPD until the 10th of September for my Daughters present to arrive. Is this some kind of joke?? Her Birthday was two days ago and due this I had no money to buy her anything else. I paid for next day delivery, not 15 days later delivery. Absolutely sickened by this. Avoid spending your money with this lot at all costs!!!
25 de agosto de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Hello Laura, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help improve our brand/service going forward into the future.
I'm sorry to hear your daughters birthday gift has not arrived in the expected timeframe however I would love to look into this personally for you. Please can you provide your order number in the request sent as soon as possible for us to proceed.
Kind regards -Millie
Really efficient service
Really efficient service! Rey B couldn’t have been more helpful to sort out my return.
Thank you!
29 de julho de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Hello Lucy, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help our brand/service going forward into the future!
I'm so glad to hear Rey was efficient when resolving your query quickly and left this a 5 star experience!
We can't wait to see you shopping with us again soon! Have a great rest of your week! -Millie
Sent a dress that was completely…
Sent a dress that was completely different to the photos. You can’t speak to anyone so you have to text. Have sent dozens of texts and have gotten 1 reply in 3 days - which was no help at all. Shocking customer service. Will never use again.
25 de junho de 2024
Opinião espontânea
Resposta da Warehouse Fashion
UPDATE:
Thank you for confirming your details Jean,
I have checked your order and I can see our customer service team have fully resolved this matter for you and provided you with a full refund.
Thank you
Aimee
-------------------------------------------
Good afternoon Jean,
Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
I am sorry to hear that the item received did not match the website information, please can you respond to the request which I have sent via Trust Pilot and I will be happy to take a look into this for you.
Thank you
Fiona
Made a big order a few weeks ago
Made a big order a few weeks ago, need to return a lot of it. System sending me between Debenhams and warehouse and not accepting my order number although I’ve copied and pasted it from the order email. Not sure how to contact them now. So frustrating. Update: no response to text or messenger…… email not working. Appalling customer service
21 de junho de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Hi Janet
Im sorry to hear you are facing issues with your return.
It may be your items have been shipped by a concession, and these would need to be returned back to the seller directly. There should be either a return slip inside your parcel, or instruction on how/where to return. If you can’t find this information, our customer service team can provide further details.
we are experiencing high volumes of emails at the moment, so replies are taking a little longer than ususal. However, if you would like to reply to the message you will have received off Trustpilot requesting more information, I will look into this for you. We will require your order number and email address linked to your order.
Thank you
-Stacy
I wish I’d read the reviews…
I wish I’d read the reviews before ordering. I’ve always loved Warehouse clothes. I made an order and when it arrived felt the quality had really slipped so unfortunately most had to be sent back. I sent my return off on the 4th June, it’s now 21st June and I’ve yet to receive confirmation they have received it, let alone when I’ll get my money back, it’s incredibly frustrating and sadly won’t be using them again.
I contacted customer services last week, only to be told to wait 15 days from date of return, it’s now 17 days, still nada.
Stick to ASOS - prompt returns and always keep you in the loop.
Update: Warehouse have managed to respond to this review within an hour of it going live, but haven’t responded to my email this morning, which does contain the postage receipt… honestly, mind boggling!
4 de junho de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Good afternoon Claire,
Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
We do ask to allow 15 days for the returns to be recieved and processed by our warehouse, if you have not received notification of or your refund by this time we would ask that you get back in touch with your return postage receipt and we will be more than happy to help.
Take care,
Fiona
Excellent communication and customer service
Excellent customer service -many thanks to Diana and Ivy for their friendly & prompt resolution of a faulty item - will happily continue as a Warehouse customer. Susan
17 de junho de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Hello Susan
Thank you for taking the time to leave us your review. I am so pleased to hear Diana and Ivy resolved your faulty item quickly and provided a positive experience with us.
We hope to see you shopping with us again soon,
Thank you
Aimee
Excellent service from Dolores
Excellent service from Dolores. Thank you
13 de junho de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Good afternoon Lindsay,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom.
It's great to hear of the quick and efficient service you received from our team when you reached out to us for assistance, I will be sure to pass your kind feedback over to them too.
Take care,
Fiona
❗️Terrible returns process - more hassle than it’s worth ❗️
❗️Terrible returns process❗️
I used to shop at Warehouse fairly regularly, really liked their clothes, however since being taken over by the company who owns Debenhams etc they have gone to pot. The returns process is terrible, long and drawn out unnecessarily with absolutely no communication. I’ve had to contact them to find out if they received my return, again to find out when the return would be processed and again because it hasn’t been processed by the date they said it would. Don’t believe the information on the website which says “we’ll keep you in the loop…” 😂
Who has time for all of this extra admin chasing companies for refunds ⁉️ I’ll stick to my usual (ASOS, John Lewis etc) in future who don’t mess about like this with refunds.
‼️ AVOID ‼️
14 de junho de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Hi Kate
Thank you for this review, I'm sorry to hear you feel this way about our returns.
Due to the volume of returns received, we ask to allow 15 days from the date of posting for any return to reach us and be refunded. An email will only be sent once the return has been processed by the returns team, and details the refund issued. If you haven't received a refund after this time, if you let us know we will get this sorted for you.
This information is available on our returns information page at all times and this can be found here:
https://www.warehousefashion.com/pages/informational/returns
Have a great day - Dean
I ordered 2 dresses at the beginning of…
I ordered 2 dresses at the beginning of May 2024 and returned them on the same day they were received. Warehouse confirmed they have received the dresses back on then10 May 2024 and stated that a refund was processed on 22 May 2024. I have messaged them this morning as no refund has been credited to my account, and they have responded back with that the matter will be referred to the finance department and provided me with yet another date of 10 June.
Shocking service, I will never use them again.. I have also asked them to provide with details of their complaints department and I have had no response.
All I want is my refund credited to my account.
Bhav Mistry
10 de maio de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Hello Bhav,
Thank you for taking the time to leave us your review. I am sorry to hear you have not yet received your refund.
I am pleased to hear our Customer Service team have raised the refund over to our Finance Team as this will ensure your refund is with you as soon as possible.
We will always provide a review date that is likely to be longer than the amount of time it takes for our team to resolve the issue, this allows for busy periods where requests do take a little longer.
Our finance team will reach out to you directly on your email once the refund has been resolved and issued so do keep an eye out for this.
With regards to our complains process, all complaints are to reported to Customer Service and our Customer Service team are fully trained to respond and deal with these to full resolution.
Thank you
Aimee
Was struggling to return an item but…
Was struggling to return an item but Maria S was super helpful via the text message system and got everything resolved. Thank you for your prompt and detailed response!
27 de maio de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Hello Gemma, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help our brand/service going forward into the future.
I'm so glad to hear our Maria was able to provide super helpful service when you reached out to her and ensure your query was resolved to a 5 star level! Amazing!
We can't wait to see you shopping with us again soon!
Have a great rest of your week and take care! - Millie
Great customer service
The text message system of getting in touch with customer service was very prompt and efficient, no waiting for hours listening to music! El and Cherry were very helpful when it came to returning items. I’ve given 4 stars instead of 5 because of having to go to customer service in the first place, it should have been quick and easy to return but I had been locked out of my account.
16 de maio de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Hi Rebecca, thanks for you feedback regarding your experience with our customer service team. We're so happy to hear that El and Cherry stepped in and was able to fix the issue for you so well. Thank you for the four stars and I hope we see you again soon, take care for now. - Jack
Rey B was really helpful and resolved…
Rey B was really helpful and resolved my issue very quickly.
16 de maio de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Good morning Imogen,
Thank you for taking the time to leave us your review and we appreciate your feedback regarding Rey's customer service.
I'm pleased they were able to assist with your query and ensure all was resolved for you.
I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J
Don’t waste your time, or your money!
I will never purchase (or attempt to anyway) another item from Warehouse.
Ordered a dress for a wedding, well over a week ago. Chose 5-7 day shipping option and waited patiently for my purchase to arrive.
Never saw a dispatch email coming through, so dropped them a message a week later to query. Was told they could see this would be getting dispatched shortly and to keep an eye out for my email, but if nothing came through to message again a couple days later as this would be the 7 days up.
After chasing again today, I have been told today that my order has been cancelled by the warehouse team a day ago as they couldn’t fulfil my order and my refund has already been issued. I received no notification of this, no email, nothing. Disappointed!
To add insult to injury, they have offered free next day delivery on my next order… assuming that one won’t be fulfilled either.
15 de maio de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Hello Claire,
Thanks for reaching out and leaving this review, I am sorry to hear your parcel has cancelled, this can happen for a number of reasons such as the item being out of stock and also with issues with the order not pulling through to the warehouse.
If you have any further questions in regards to this or ordering again, please don't hesitate to reach back out to our customer service team, we'll be more than happy to help.
Thanks
Samantha
Very please with everything .I had to…
Very please with everything .I had to do a return as one of the dresses was too small and was easy to do and I had a quick reply back. Thanks and look forward for more shopping. Ansa was very helpful to send me a response back,
1 de maio de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Hey Adriana, thank you for taking time to leave a five star review and sharing feedback on Ansa 's amazing service! We're so happy that our team were able to fix the issue for you. Thanks for shopping with us and I hope we see you again soon, take care for now. - Jack
My customer service agent Richard made…
My customer service agent Richard made sure my concerns were addressed and dealt with appropriately 😍😍
18 de abril de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Hey Cassandra, thank you for taking time to leave a five star review and sharing feedback on Richard's amazing service! We're so happy that our team were able to fix the issue for you. Thanks for shopping with us and I hope we see you again soon, take care for now. - Jack
Not impressed!
Ordered two items from Warehouse = not good
No email to confirm order?
Items arrived separately from different suppliers not Warehouse?
1 item arrived without paperwork & online returns portal does not accept order number? So how am I suppose to return the item?
No reply to emails?
12 de abril de 2024
Opinião espontânea
Resposta da Warehouse Fashion
Hello Jo,
Thank you for taking the time to leave us your review, I am sorry to hear you have not been able to log your return with us.
I would love to help here, so I have sent you a message here on TrustPilot so you can provide your order number.
Thank you
Aimee
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