Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Horrible customer service, bad attitude when phoning, aggressive, and also lie straight to your face. Take months to reply to emails.

Classificada 5 em 5 estrelas

The team of engineers worked superbly well. (Martin, Gary and Harry) Removed old warm air heating unit and immersion heater. Installed a combi-boiler, radiators, new shower and heated towel rail. As t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I used Warma after I applied for ECO4 funding via Octopus Energy. Warma sorted everything and the process was really simple. We had room in roof insulation, solar panels, an air source heat p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Although I had to wait quite a long time between application and installation, the wait has been well worth it. I am very grateful to have these new heaters installed. The two installers were poli... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de energia renovável
  2. também em
  3. Empreiteiro de serviços de isolamento
  4. Empresa de energia solar
  5. Fornecedor de caldeiras
  6. Fornecedor de equipamentos a energia solar
  7. Fornecedor de equipamentos e sistemas de aquecimento

Escrito pela empresa

Warma UK is the UK's leading provider of heating, solar, and home insulation grants. We're here to help you supercharge your home's efficiency with the latest energy-efficient boilers, storage heaters, and heat pumps, and harness the power of the sun to generate free solar electricity, plus we'll keep all that warmth in with top-notch insulation! What sets us apart? Well, we've got the inside scoop on all the grants out there, and guess what? A whopping 95% of our installations are absolutely free to eligible customers! Contact us today to see how we can help you make your home a warmer, greener, and budget-friendlier space.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

972 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 7% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(972)

15 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Warma UK - Solar panels and storage heaters

We have just had solar panels and upgraded storage heaters installed by Warma UK under the government grant scheme. The staff have been polite and helpful from the beginning and timescales were communicated accurately. We had a few queries after the initial proposals were sent to us but these were dealt with efficiently. The installation of both (solar and heaters) were completed in just one day, although we do only have a small bungalow. The solar panels are working and all the heaters were tested but we cannot vouch for them yet as it is too warm to use them at this time. Overall we have had a positive experience and we hope to save quite a bit on our energy bills thanks to the scheme.

20 de agosto de 2024
logótipo da Warma UK

Resposta da Warma UK

Hi Susan

Thanks for your review! We’re happy to hear you’re pleased with the installation and look forward to you enjoying those energy savings!

Classificada 1 em 5 estrelas

Absolutely shocking communication after…

Absolutely shocking communication after the first phone call gareth was fab couldn't help enough requested a doctors letter to be able to for forward I got that emailed him nothing back phone multiple times only to be fobbed off saying that I'll get a call back still no call back so I phoned got though to somone else. Things started to sound promising. Time was getting on so he said he would call me thw next morning and then guess what no phone call at 9.30 as promised. I've emailed I've had nothing back. All I wanted was the help make my home more suitable heating source for my disabled daughter! The customer service Absolutely sucks! Furious is an understatement. Also like to add the fact that the company is happy to comment on all the good reviews on her and also AGAIN ignore all the negative reviews!

2 de agosto de 2024
Opinião espontânea
logótipo da Warma UK

Resposta da Warma UK

Hi Melanie,

Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear that our communication didn’t meet the high standards we set ourselves, and we completely understand your frustration.

Clear and consistent communication and keeping our customers in the loop is something we take very seriously, especially during a process that can sometimes be lengthy. It’s clear that we didn’t deliver our usual high standards in your case.

We’ve already taken steps to review our processes to ensure this doesn’t happen again.

Our customer service team has reached out to you today to provide an update on your grant application.

Again, we apologise for the frustration you’ve experienced and appreciate you taking the time to share your feedback.

Classificada 5 em 5 estrelas

Kevin who fitted the loft insulation…

Kevin who fitted the loft insulation and Steven and David who installed Radiators and boiler did a great job. They were all very helpful and friendly and worked to a high standards including cleaning up after themselves. Just waiting and looking forward to our wall insulation and completion of job by Warma homes

14 de agosto de 2024
logótipo da Warma UK

Resposta da Warma UK

Thank you for your feedback! We’re glad Kevin, Steven, and David did a great job. We look forward to completing the wall insulation and finishing the project for you.

Classificada 5 em 5 estrelas

Thanks to the lads for the quick…

Thanks to the lads for the quick efficient and tidy job insulating our loft this week in workington. Really pleased with the work carried out.

9 de agosto de 2024
Opinião espontânea
logótipo da Warma UK

Resposta da Warma UK

Thanks for your feedback! We're glad you're happy with the loft insulation.

Classificada 1 em 5 estrelas

Terrible aftercare

Terrible aftercare, use subcons for the scaffolding and no sign of them coming back to take it down. Warma can't even tell us when they will be back to take it down and fix the damage caused to fences etc.

1 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible experience

I've had an awful experience with warma uk. My intital contact was good. Arranged a surveyor, surveyor came, then nothing. All emails ingorned to the person I had felt with. To the main info email. Then a month later someone else got in touch, emailed me, whattap'd me and rang and rang non stop! After offering me everything for free, within a few hours I had to pay, wouldn't tell me how much, to 24 hours later, completely ignoring my emails. Its now been 2 weeks I have sent 3 emails asking for a response and nothing!!!
The final person I spoke to was rude, and ignorant. He sent email after email before I had responded, then wouldn't answer any of my questions, and finally in the end ignored me completely!

22 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

FIRST CLASS SERVICE FROM WARMA UK

Warma UK just completed installation of a heat pump and solar panel system under the ECO4 scheme. Following the application process, the selection of the right solution for my old Victorian flat took several months involving several technical and structural surveys. Communication was very good throughout and helped me to overcome my concerns about this 'new' technology.

The installation process took 4 days and involved overcoming some structural challenges to ensure the system was installed correctly. Dave, Stephen & Justin from Warma UK installed the Heat Pump system including new radiators and they were extremely professional and helpful throughout and displayed a thoroughness that was very reassuring. 2 days after installation Dave and Stephen returned to ensure the system was working correctly and to make final adjustments.

The solar panel team - Ellis, Jake & Neil - were also very professional, helpful and thorough. Installation and cabling took 2 days and the electrician arrived on Day 3 to complete the connection.

In my experience, service delivery does not always match expectations. I am very pleased to say that in this case Warma UK exceeded my expectations and I would not hesitate to recommend this company to anyone considering upgrading their heating system.

7 de agosto de 2024
logótipo da Warma UK

Resposta da Warma UK

Thank you for your feedback! We're delighted that our team exceeded your expectations with the heat pump and solar panel installation. We appreciate your recommendation!

Classificada 5 em 5 estrelas

Well organized company.

Well organized company.

Nothing was to much to ask for.

The electricians and plumbers really knew there work and were efficient and very respectful.

Could not ask for more.

7 de agosto de 2024
logótipo da Warma UK

Resposta da Warma UK

Thank you for your review! We're delighted you had a great experience with our team. We appreciate your kind words!

Classificada 5 em 5 estrelas

Excellent experience

Our experience with Warmer UK has been nothing short of excellent from the outset. Their communications have been exemplary and the whole approach was extremely professional. The installation team were courteous and nothing was to much trouble with the work being completed on schedule.
What makes it a little more special is that we worked with Warmer UK on behalf of my Aunt, who lives 260 miles away from us and their help and guidance in bringing the install to fruition was amazing. Our Aunt is a very happy to finally have a heating system and even her friend who went to help clean up afterwards, expecting the worst, was amazed how tidy everything had been left.

Unfortunately there is not enough space here to name everyone personally but a big thanks to the entire team!

7 de agosto de 2024
logótipo da Warma UK

Resposta da Warma UK

Thank you for your wonderful feedback! We're glad to hear you had an excellent experience with us. It's great to know our communication, professionalism, and the installation process met your expectations, especially given the distance. We're happy your Aunt is pleased with her new heating system and that everything was left tidy.

Classificada 5 em 5 estrelas

From start to finish the process was…

From start to finish the process was smooth, any questions before installation was answered with reassurance..
scaffolding went up quickly pleasantly surprised, friendly scaffolder’s..
The solar guys turned up on time stated and was installed in a couple of hours.. also helpful with any questions I asked, finally the installation of the storage heaters , once again the fitters were friendly, answered all my questions.. they didn’t stop until everything was completely finished all in one day as not to run into day 2 .. I did help them with the clean up process rather than simply watching as they had worked hard.. they also took all the rubbish which I didn’t expect..
Thank you guys.. and all at warma uk ..

6 de agosto de 2024
logótipo da Warma UK

Resposta da Warma UK

Thank you for your kind words! We're delighted to hear the process was smooth and our team was helpful and efficient. We appreciate your assistance with the cleanup and are glad we could exceed your expectations. Thanks for choosing Warma UK!

Classificada 5 em 5 estrelas

Great workmanship

Great workmanship, tidy, polite nothing but helpful start to finish thanks WarmaUK

5 de agosto de 2024
logótipo da Warma UK

Resposta da Warma UK

Thank you for your fantastic feedback! We're glad to hear you had a great experience from start to finish.

Classificada 5 em 5 estrelas

Central heating and loft insulation…

Central heating and loft insulation installed by helpful, hard working guys who knew exactly what they were doing. Very pleased, many thanks!

1 de agosto de 2024
logótipo da Warma UK

Resposta da Warma UK

Thank you for your kind words! We're delighted to hear you're pleased with the central heating and loft insulation installation.

Classificada 5 em 5 estrelas

Excellent Service by Warma UK

I highly recommend Warma Uk for their excellent service and expertise. I can't speak highly enough of Annabelle and her entire team. Not only were they knowledgeable and efficient, but they also took the time to address all our questions and concerns. Their service quality was consistently outstanding and they went above and beyond to ensure we keep warm cost effectively.

19 de julho de 2024
logótipo da Warma UK

Resposta da Warma UK

Thank you for your high recommendation! We're thrilled to hear about your positive experience with Annabelle and the team. It's wonderful to know they provided excellent service and addressed all your concerns.

Classificada 5 em 5 estrelas

Excellent scheme.

The installers and surveyors are friendly, helpful and knowledgeable. It takes a few weeks for the paperwork to go through but as soon as it did appointments were made to suit and we are really pleased with the work done. We were amazed we could have a new boiler and cavity wall insulation with no charge with such good service.

1 de agosto de 2024
logótipo da Warma UK

Resposta da Warma UK

Thank you for your kind review! We're glad our team was friendly and helpful, and that you’re pleased with the work. We're happy to have provided great service at no charge.

Classificada 5 em 5 estrelas

Great teamwork

Great team of fitters all worked together to get things done and to accommodate our expectations
Office staff kept in touch to make sure we were informed of what was happening and making sure we were happy with how things were progressing
Would recommend Warma to others

31 de julho de 2024
logótipo da Warma UK

Resposta da Warma UK

Thank you for your kind words! We're delighted our team met your expectations and kept you well-informed. Your recommendation means a lot to us.

Classificada 5 em 5 estrelas

Quality workers

Quality workers
Fantastic service

30 de julho de 2024
logótipo da Warma UK

Resposta da Warma UK

We're so glad to hear about your positive experience. Thank you for choosing us!

Classificada 5 em 5 estrelas

The electricians were excellent

The electricians were excellent. Very quick and efficient on

18 de julho de 2024
logótipo da Warma UK

Resposta da Warma UK

Thank you for your review! We're glad to hear that our electricians were quick and efficient. We appreciate your feedback!

Classificada 5 em 5 estrelas

Excellent first class service certainly went above and beyond anything I was expecting.

The service was excellent cannot thank this company enough we have had a new heating system, loft insulation and solar panels fitted. This is going to make a big difference to us this winter and all done under the government scheme which was all done free of charge. The quality of work was 1st class all done by a friendly team that were polite hard working and left the jobs clean and tidy even down to the scaffolders. Cannot speak highly enough of this company would recommend to anyone thinking of having this work done 🌟👏👏👏

19 de julho de 2024
logótipo da Warma UK

Resposta da Warma UK

Thank you for the fantastic review! We’re delighted you’re happy with the heating system, insulation, and solar panels. Our team appreciates your praise and recommendation!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais