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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Horrible customer service, bad attitude when phoning, aggressive, and also lie straight to your face. Take months to reply to emails.

Classificada 5 em 5 estrelas

The team of engineers worked superbly well. (Martin, Gary and Harry) Removed old warm air heating unit and immersion heater. Installed a combi-boiler, radiators, new shower and heated towel rail. As t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I used Warma after I applied for ECO4 funding via Octopus Energy. Warma sorted everything and the process was really simple. We had room in roof insulation, solar panels, an air source heat p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Although I had to wait quite a long time between application and installation, the wait has been well worth it. I am very grateful to have these new heaters installed. The two installers were poli... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de energia renovável
  2. também em
  3. Empreiteiro de serviços de isolamento
  4. Empresa de energia solar
  5. Fornecedor de caldeiras
  6. Fornecedor de equipamentos a energia solar
  7. Fornecedor de equipamentos e sistemas de aquecimento

Escrito pela empresa

Warma UK is the UK's leading provider of heating, solar, and home insulation grants. We're here to help you supercharge your home's efficiency with the latest energy-efficient boilers, storage heaters, and heat pumps, and harness the power of the sun to generate free solar electricity, plus we'll keep all that warmth in with top-notch insulation! What sets us apart? Well, we've got the inside scoop on all the grants out there, and guess what? A whopping 95% of our installations are absolutely free to eligible customers! Contact us today to see how we can help you make your home a warmer, greener, and budget-friendlier space.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

972 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 7% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(972)

15 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

We recently had a air source heat pump and radiators installed along with solar panels

We recently had a heatpump and solar panels installed along with 21 radiators .the fitting team arrived first thing Tuesday morning and finished the job Wednesday afternoon .the team worked extremely hard and efficiently to complete the job .and cleaned up when finished 🙌 I would highly recommend this company

7 de junho de 2024
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Resposta da Warma UK

Thank you for your recommendation! We're thrilled to hear you had a great experience with our team.

Classificada 4 em 5 estrelas

Warma ECO4 Grant

Once I got in touch with Warma the process of eligibility for the grant was fairly quick, but do be prepared to get together a reasonable amount of personal information, bank acc, earnings, etc.
One slight issue I had was the survey team that came round did not have the expert knowledge of the trades people that actually do the work, which did cause a few problems but was sorted in the end.

Over all I was pleased with the communication with Warma and their attitude to get thing done and sorted. All engineers that came where polite, knowledgeable, and tidy in their work.
So now all installed and working and I am especially pleased with the solar, since December and despite the bad weather we have had 800 kwh out of 6 panels. This I will definitely upgrade

27 de dezembro de 2023
Classificada 5 em 5 estrelas

Warma a positive experience

We found Warma to be a highly professional company that made the whole process from initial contact to survey, planning, installation and completion a positive experience and would recommend them to anyone

28 de maio de 2024
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Resposta da Warma UK

Thank you for your wonderful feedback! We're delighted to hear you had a positive experience with our team. Your recommendation means a lot to us!

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Good communication. Workmen were polite, considerate, hard working and very efficient. Excellent service all round.

29 de maio de 2024
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Resposta da Warma UK

Thank you for your kind words! We're thrilled to hear about your positive experience with our team. Your satisfaction is our top priority.

Classificada 1 em 5 estrelas

Warma boiler install

They fitted a boiler ok fine didnt refit skirting after plastering didnt remove rubbish wasnt going to refit skirting didnt cut out air brick ruined new blinds and told me its customers responsibility. And i thought cowboys died out yrs ago plasterers ok though warma just after a quick buck they did refit skirting and pick up rubbish eventualy but not till complaining and writing this review not sure if they would of bothered otherwise still no response from the cowboys maybe it solicitor time soon

20 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Insulation in older houses

The company were prompt in their surveying and application. The contractors Vinnie Edwards and Mike Gormley are locally based and have a great understanding of working within older and slightly quirkier properties. They approached the work with sensitivity, always working along side the wishes of the landlord and tenant to undertake the work swiftly and competently. Always leaving the site at the end of the day in a tidy state.

1 de maio de 2024
Opinião espontânea
logótipo da Warma UK

Resposta da Warma UK

Thanks for your review! We're glad you appreciated our prompt service and the work of Vinnie and Mike. It's great to hear they managed the project with care and kept the site tidy. Your satisfaction is our priority!

Classificada 5 em 5 estrelas

Very helpful

Very helpful and great at communicating work is at very neat standard

17 de maio de 2024
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Resposta da Warma UK

Thank you so much for your kind words! We're thrilled to hear that you found our service helpful and our communication clear.

Classificada 1 em 5 estrelas

Avoid if possible

Initially, I was hopeful that Warma would complete solar panels, heatpump and other things using a grant that I was hopeful to have from the UK Gov. After complying with Warmas request to send copies of personal documents I waited for a surveyor to come and survey my home. This happened in the middle of April. The surveyor although pleasant enough, was here for a very long time opening and closing lots of doors, windows, cupboards etc. In all, this took up best part of my day and was an inconvenience that I could have done without. Fast forward to x2 weeks ago, I heard nothing from Warma so sent x2 emails asking for an update or explanation of what was, could or wasn't going to happen after the survey. Nothing, not even a 'no' reply to my e mails. How unprofessional and very rude. I then decided e mail 'Kurt Yemm' for an update as it was he, that I'd sent all my personal details and documents to. Prior to this, he has always replied within about an hour to any e mails.Again, nothing no reply. Today, I found out Warma contact details and phoned. Kurt answered. I gave my address and asked why Warma had not replied to my e mails and why I had not heard anything. His answer? We didnt receive your e mails. I'm not buying that at all. Asking for an update, I'm told, that I may still qualify for some things but nothing that warma can do. I can accept this, but to just not let me know or even answer my e mails is downright rude, unprofessional and nasty. Please be very wary of them.

13 de maio de 2024
Opinião espontânea
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Resposta da Warma UK

Hi there.

We are sorry that our team fell short of the high standards we expect from them.
Ensuring prompt and consistent updates throughout the application process is a must for us, and we regret that we didn't meet your expectations this time.
Rest assured; we have already taken corrective action by providing additional training to the agents involved to prevent this happening in the future.
I understand that one of our directors has reached out to you regarding this matter, and we’re glad to hear that your application is now moving forward smoothly.
Thankyou for highlighting this matter with us.

Classificada 3 em 5 estrelas

Installation was completed to…

Installation was completed to timescales. Work undertaken with minimum disruption. Did have a problem with a system malfunction which took a months to resolve. New inverter eventually replaced. Overall a would recommend walmauk for this type of work.

3 de maio de 2024
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Resposta da Warma UK

Thank you for your feedback. We're glad the installation was timely and with minimal disruption. We apologise for the delay in resolving the malfunction and appreciate your patience. Thank you for recommending us.

Classificada 5 em 5 estrelas

Although I had to wait quite a long…

Although I had to wait quite a long time between application and installation, the wait has been well worth it.
I am very grateful to have these new heaters installed.
The two installers were polite and cleared up after themselves very well.
Thankyou Warma!!
However- I have today been reading other reviews of these Elnur Gabarron heaters , none of which are good, so I am wondering what future usage will reveal, have only had them on one night then a heatwave started!

10 de maio de 2024
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Resposta da Warma UK

Thanks for your feedback! It's good to hear the installation went well. We hope your new heaters continue to perform well despite the mixed reviews. Keep us posted!

Classificada 1 em 5 estrelas

Warma Driver Shocking Dangerous

Warma Driver Shocking. Disrespectful Dangerous could of caused 6 crashes as he was driving with no care and attention. Dashcam evidence to back up. I have the van reg but I’m hoping he will learn from this review that no job is worth driving so aggressive that you are causing other road users to emergency break x6.

9 de maio de 2024
Opinião espontânea
logótipo da Warma UK

Resposta da Warma UK

Thank you for getting in touch. We are very concerned with what you are reporting and will investigate this incident. Can you please forward the details you have to nige.mathias@warmauk.com including when and where you say this incident happened. Thank you again for bringing this matter to our attention.

Classificada 5 em 5 estrelas

Heat pump and solar panels

Just have my heat pump and solar panels installed. Boys was working really hard, left everything clean and tidy and everything was absolutly for free. Will recommend Warma UK to everyone.

Thank you for all, Warma UK 🌻

7 de maio de 2024
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Resposta da Warma UK

Thank you for your great review! We're glad you're happy with the heat pump and solar panels installation. Your recommendation means a lot to us.

Classificada 5 em 5 estrelas

From my first contact the staff were…

From my first contact the staff were exceedingly efficient and polite. The difference it has.made to my house is beyond my expectancy. Any problems.during installation and after the system was commissioned were dealt with very very efficiently and with great speed. I.have never dealt with an organisation that was as.efficient and polite as Warma

8 de maio de 2024
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Resposta da Warma UK

Hi Robert,

Thank you for your kind review! We're thrilled our service exceeded your expectations and made a significant difference in your home. Your satisfaction is our top priority at Warma.

Classificada 1 em 5 estrelas

incredibly reckless staff

A warma installers van nearly rammed me off the road on the A47. God knows why!! Incredibly dangerous drivers. Rude and arrogant staff - avoid these people at all costs!

7 de maio de 2024
Opinião espontânea
logótipo da Warma UK

Resposta da Warma UK

Hi Matt, courteous, safe and considerate driving is something that is expected from all of our engineers and we're sorry this is not what you say you experienced on the A47. If you could let us know the date and time you say this happened, we will try to identify the driver concerned. Many thanks.

Classificada 5 em 5 estrelas

Excellent!!

Excellent!!
Efficient, friendly and always there to answer questions when needed.
Very pleased.
Thank you.

3 de maio de 2024
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Resposta da Warma UK

Thank you for your excellent review! We're thrilled you found our service efficient and friendly. Your satisfaction is our priority!

Classificada 4 em 5 estrelas

The call center was helpful and…

The call center was helpful and polite.But we needed to wait long from the starting to the ending of the whole process.It night cause it was on Winter.The boiler works well.

14 de outubro de 2023
logótipo da Warma UK

Resposta da Warma UK

Hi Krisztina, Thank you for your feedback. We're glad you found our call center helpful and that your new boiler is working well. We apologise for the delays during our busy winter season and are working to improve our response times.

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