I've given one star because it won't let me leave no stars.if you are expecting decent quality flat pack goods, don't buy from this company. Quality is abysmal, I've recently bought from this company... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We bought a Washtower Slimline 3.0 WSTT815 to create a washing machine/tumble dryer stack.This is a really good quality product and although flat pack, straightforward to put together. No bits missing... Ver mais
A empresa respondeu
The washtower and cupboard look great and are a very clever design that support the machine with minimal vibration. The instructions are very good. There are installed in a room 2m x 1.5m so the wash... Ver mais
A empresa respondeu
Very good product and met my expectations. The promotional information is accurate. Delivered well within timescale. Packaged very well to avoid damage. I would advise anyone to take time to sort the... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Washtower® is a family-run company established in the Netherlands in 2017. What began as an idea to design a cupboard that would mean no more bending while doing the laundry, developed into an innovative modular cupboard system for the complete furnishing of a laundry room, bathroom or utility room. This was clearly a gap in the market because only five years after launching our business, our team of four has grown to 39 colleagues and we now sell our cupboards in Belgium, the Netherlands, Germany, Austria, Switzerland, Spain, England, France and Scandinavia. We hope to soon enter the American markets as well. We want our customers to consider it a joy to do the laundry. That is why we prioritise service and quality. We always make sure that our customers are 100% satisfied. To guarantee safety, we have had our cupboards tested extensively by the German TÜV Rheinland. Washtower® sells the first TÜV-certified washing machine cupboard in Europe, which makes us really proud!
Informações de contacto
4,4
Excelente
133 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Washtower garbage products
I've given one star because it won't let me leave no stars.if you are expecting decent quality flat pack goods, don't buy from this company.
Quality is abysmal, I've recently bought from this company, don't make the same mistake as me, one of the cupboards won't even keep the back in place, and before you think it could be me making a mistake I'm no novice at flat pack furniture,Instructions are a joke nothing labled to match what instructions say. Please please don't buy this garbage.
14 de agosto de 2026
Opinião espontânea
Resposta da Washtower
Thank you for taking the time to share your experience.
We are very sorry to read how disappointed you have been with your Washtower cabinet. This is certainly not the experience we want our customers to have, and we take your comments regarding the stability of the cabinet and the assembly instructions seriously.
We have since spoken with you personally and received the video showing the issue. Following our conversation, we have arranged for additional matherial to be sent to you directly. We hope these will provide the additional stability needed and resolve the problem you have experienced.
We appreciate that you gave us the opportunity to discuss the situation and work towards a solution. Once the additional shelves have been installed, we will of course remain available should any further assistance be required.
Kind regards,
Ana
Team Washtower
Great product amazing quality down side…
Great product amazing quality down side you have to build and manoeuvre yourself
11 de junho de 2026
Resposta da Washtower
Thank you very much for your review!
We’re delighted to hear that you’re happy with the quality of your Washtower. Our cabinets are designed to be strong and stable, which does mean that some of the components can be quite heavy to manoeuvre during assembly.
We understand that building and positioning the units yourself can be a challenge, and we appreciate your feedback. We hope the finished result makes all the effort worthwhile.
Thank you for choosing Washtower. We wish you many years of enjoyment from your new laundry space.
Kind regards,
Ana
The Washtower Team
Resposta da Washtower
Thank you very much for your kind review.
We are delighted to hear that you are so pleased with your purchase and that the quality has met your expectations.
We wish you many years of enjoyment with your laundry room furniture.
Kind regards,
Anouk – Team Washtower
Top Quality Product
I’m extremely pleased with my wash tower utility room units. The quality is excellent, and it’s clear that a lot of thought has gone into both the design and manufacturing. The instructions were some of the best I’ve come across, making assembly straightforward and stress-free. Everything was packaged exceptionally well, arriving protected and organised, which really reflected the overall high standard of the product.
The only area I think could be improved is communication around delivery. The lead time was longer than expected, and more regular updates on when the order would arrive would have made the experience even better.
Overall, though, I’m very impressed. The quality of the units more than makes up for the delivery communication, and I wouldn’t hesitate to recommend them. I’m very happy with my purchase.
15 de maio de 2026
Resposta da Washtower
Thank you very much for your wonderful review! We're delighted to hear that you're so happy with your Washtower and that you appreciated the quality, packaging, and clear assembly instructions.
Thank you also for your feedback regarding the delivery communication. We truly appreciate it and will use it to further improve our service.
We wish you many years of enjoyment with your Washtower!
Kind regards,
Anouk – Team Washtower
ineffective glue
I purchased the Washtower a year or so ago. The Build is good and strong and for a year it was good. Please be aware though that the glue used for the edges is not good, or mine was inferior and it starts to peel and come away.
The customer service to the email requests is poor and I will be escalating.. I have replied to the offer but still a major upheaval to take out and install another as the build and install took ages around a refit of the utility room.
13 de julho de 2026
Opinião espontânea
Resposta da Washtower
Thank you for updating your review.
We are sorry for the inconvenience you experienced. We appreciate that we have now been able to resolve this together and thank you for your patience and cooperation.
We hope you will enjoy your new replacement Washtower for many years to come.
Kind regards,
Anouk – Team Washtower
Products are so well made very solid
Products are so well made very solid. Easy to construct and looks great. Great communication from order to delivery. Delivery is on a pallet and will only drop to door but that is made clear when you order. Would recommend.
3 de maio de 2026
Resposta da Washtower
Thank you very much for your lovely review.
We are happy to hear that you are satisfied with the quality and stability of your Washtower® cabinets and that the assembly went smoothly.
We also appreciate your feedback regarding our communication and delivery process. As you mentioned, our cabinets are delivered on a pallet due to their size and weight, and we always try to provide clear information about this in advance.
Thank you again for your recommendation. We hope you enjoy your new laundry space for many years to come.
Kind regards,
Ana
Team Washtower®
Washtower's products and customer…
Washtower's products and customer service is amazing! I could not be happier! I would recommend these products to everybody!
2 de maio de 2026
Resposta da Washtower
Thank you so much for your wonderful review!
We are delighted to hear that you are so happy with both your Wastoren products and our customer service. Knowing that you had such a positive experience means a great deal to our entire team.
Thank you for your kind recommendation and for placing your trust in Washtower. We hope you enjoy your new laundry room for many years to come, and if you ever need any assistance, we will be happy to help.
Kind regards,
Ana
The Washtower Team
Resposta da Washtower
Dear Lee
Thank you very much for your kind review.
We are delighted to hear that you are so pleased with your purchase and that the quality has met your expectations.
Thank you as well for your recommendation. It means a great deal to us.
We wish you many years of enjoyment with your laundry room furniture.
Kind regards,
Ana – Team Washtower
Resposta da Washtower
Hi Keith
Thank you so much for your kind words!
We are delighted to hear that you had a fantastic experience with Wastoren. Providing excellent products and friendly, reliable service is what we strive for every day, so feedback like yours means a lot to our team.
Thank you for placing your trust in us. We hope you enjoy your Wastoren solution for many years to come, and we look forward to assisting you again in the future.
Kind regards,
Ana
The Washtower Team
The unit is great
The unit is great. Delivery was a bit slow. One door arrived badly damaged but they replaced it with no fuss. They communicated really well, so issue is really only with the delivery not the product
16 de abril de 2026
Resposta da Washtower
Thank you for your review.
We are delighted to hear that you are pleased with your unit and that our team was able to replace the damaged door quickly and without any hassle. Providing clear communication and an easy resolution process is something we always strive for.
We are sorry that the delivery took longer than expected and appreciate your patience. We continue to work closely with our delivery partners to improve the overall customer experience.
Thank you again for your kind words about our product and service. We hope you enjoy your Wastoren unit for many years to come.
Kind regards,
Ana
Washtower Team
Washtower Utility Room
I have recently bough a full wash tower set for a washing machine, tumble dryer, sink and some cupboard space. The units are easy to assemble and the material quality is good but the manufacturing was in complete. We have a section of drawer that wasn't predrilled and one of the feet fixings was a blank with no thread. This was very frustrating to fix myself. To return items and wait for replacements would have been such a faff, I just fixed it myself, so I can't comment on the customer service. I reported it but by the time I provided all the info it was easier to carry out the work myself.
5 de junho de 2026
Opinião espontânea
Resposta da Washtower
Dear Mrs Bester
Thank you for taking the time to share your experience and for choosing Washtower for your laundry room project.
We are delighted to hear that you are happy with the quality of the materials and that you found the units easy to assemble. Creating practical, stylish laundry spaces is exactly what we strive for, so it is wonderful to know that your wash tower is now in place.
That said, we are very sorry to hear that you encountered issues with the drawer panel and one of the adjustable feet. We completely understand how frustrating it is when a project does not go as smoothly as expected, especially when you are eager to get everything installed.
Following your report, we were in contact and requested some additional information so that we could send replacement parts to resolve the issue for you. Unfortunately, we did not hear back from you afterwards, and we understand that it was quicker and more convenient for you to make the adjustments yourself rather than wait for replacements to arrive.
We truly appreciate you bringing this to our attention. Feedback like yours helps us continue improving both our quality control and our customer experience. While occasional manufacturing issues can occur, our goal is always to provide a prompt and hassle-free solution whenever they do.
Thank you again for your honest review and for placing your trust in Wastoren. We wish you many years of enjoyment from your new laundry room, and if we can ever assist you in the future, our team will be more than happy to help.
Ana
Team Washtower
Great service was lovely to speak to…
Great service was lovely to speak to Anna who gave me all the information that I needed very fast and efficient service would highly recommend washtower
30 de março de 2026
Resposta da Washtower
Thank you so much for your wonderful review!
We are delighted to hear that you had a positive experience with Wastoren and that we were able to provide you with all the information you needed. We pride ourselves on offering friendly, knowledgeable, and efficient customer service, so it is fantastic to know that this was reflected in your experience.
Your recommendation means a great deal to us and motivates our team to continue delivering the highest level of service to our customers.
Thank you again for choosing Wastoren. We wish you many years of enjoyment from your laundry room solution, and if you ever need any assistance in the future, we will be happy to help.
Kind regards,
Ana
The Wastoren Team
The service was great and the product…
The service was great and the product very well made.
My only suggestion would be:- It would be really, really helpful to have numbered stickers on the flat packed items to make identification easier - it would have cut my time in half !
30 de março de 2026
Resposta da Washtower
Dear Mike,
Thank you for your kind review.
We are delighted to hear that you are pleased with your purchase and that you had a positive experience with our customer service. Feedback like yours is greatly appreciated.
Thank you as well for your suggestion. We have noted it internally and will certainly look into the possibility of implementing it in the future.
We wish you many years of enjoyment with your new laundry cabinet.
Kind regards,
Ana
Team Washtower
Excellent customer service
Although we had some issues the customer service was excellent. Product quality was also first class. Highly recommended.
22 de março de 2026
Resposta da Washtower
Dear Ian
Thank you so much for your wonderful review! We're delighted to hear that you’re enjoying the product and that its sturdiness and design met your expectations. It is nice to hear that our hard work at customer service is appreciated !We truly value your feedback and are happy to know you’re satisfied with your purchase.
With kind regards,
Ana - Team Washtower
Excellent Cabinets
Nice cabinets - Good instructions, which in this day and age makes all the difference. Look magincal now the machines re in place.
6 de março de 2026
Resposta da Washtower
Hello Paul
Thank you so much for your positive review! We're delighted to hear that you are pleased with our products. I hope you will enjoy using your cabinet for many years to come and that it brings extra comfort and organisation to your laundry space.
Kind Regards, Ana - Team Washtower
Resposta da Washtower
Dear Marco,
Thank you so much for your positive review.
We are truly delighted to hear that you are satisfied with the quality and sturdiness of our product. Your feedback means a lot to us.
Thank you for choosing Washtower. We wish you lots of enjoyment with your purchase and hope our cabinets will bring both practicality and style to your laundry space for many years to come.
With kind regards, Ana – Team Washtower
Top quality in every way
I liked the look and description of Washtower units and bought a Slimline 3.1 for a small utility space in a shower room. It all arrived as promised. Now fitted, it looks and feels genuine high quality, attractive, practical and sturdy. Later, I ordered a extra door with fittings and the service could not have been better. I am delighted. Not cheap but great value for money.
11 de março de 2026
Resposta da Washtower
Dear Hugh
Thank you so much for your wonderful review and for taking the time to share your experience with Washtower.
We are absolutely delighted to hear that your Slimline 3.1 fits perfectly into your utility space and that you are pleased with the quality, sturdiness, and overall appearance of the unit. It’s especially rewarding to know that the cabinet has met your expectations both practically and aesthetically, as we put a great deal of care into designing products that are not only functional but also stylish and built to last.
We are also very happy to hear that your additional order for the extra door and fittings was handled smoothly and that you were satisfied with the service you received. Providing excellent customer support before and after purchase is extremely important to us, so your kind words truly mean a lot.
Thank you once again for choosing Washtower and for your trust in our products. We hope you continue to enjoy your beautiful new laundry space for many years to come.
With kind regards, Ana – Team Washtower
The washtower is very well fabricated
The washtower is very well fabricated; the instructions for construction are clear; the end-result a sturdy, stable, and ubiquitous cabinet.
1 de março de 2026
Resposta da Washtower
Dear Simon
Thank you very much for your positive review.
We are delighted to hear that you are satisfied with the quality and sturdiness of your Washtower cabinet. It is also wonderful to know that you found the assembly instructions clear and easy to follow.
Creating durable, practical, and beautifully finished laundry solutions is exactly what we strive for, so your feedback truly means a lot to us.
Thank you for choosing Washtower, and we wish you many years of enjoyment with your new cabinet.
With kind regards, Ana – Team Washtower
Great Product
Great Product
Does the job as intended, it is very sturdy
very happy with it
2 de março de 2026
Resposta da Washtower
Dear Stefano
Thank you so much for your detailed and positive review! We're happy to hear that you find our products solid and of good quality
Enjoy our products, and thank you again for sharing your experience!
Best regards,
Ana - Team Washtower
Resposta da Washtower
Dear Katrine
Thank you so much for your positive review! We're happy to hear that you find our products of good quality - It's great to know the assembly went smoothly by following the instructions.
Enjoy our products, and thank you again for sharing your experience!
Best regards,
Ana - Team Washtower
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.