Water Babies - Surrey North & South Opiniões 

72
•
TrustScore: 4.5 em 5

4,6

Water Babies Office, KT12 3PD Hersham, Surrey North & South, GB

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We have had such a wonderful experience with Water Babies! The classes have been outstanding, and Taylor is an absolutely fantastic teacher. She is patient, friendly, encouraging, and brilliant at m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I'm honestly so happy with our classes at Water Babies (Surrey North & South) especially with our teacher Jackie who is fantastic with the kids. She makes it such a fun class and the songs and games... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Our littlun has been going to water babies since he was 6 weeks old, and he’s so happy and has so much fun in the water now he’s 18 months. Our class is so much fun with teacher Lucy who makes sure th... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Taylor our swim instructor is excellent and amazing at persuading our little one to try things he wouldn’t do with us alone. He has made progress quickly and we are really pleased. The only reason we... Ver mais

A empresa respondeu


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Sobre Water Babies - Surrey North & South

Escrito pela empresa

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Informações de contacto

  • Water Babies Office, KT12 3PD, Hersham, Surrey North & South, Reino Unido

  • 01932 227 428

4,6

Excelente

TrustScore: 4.5 em 5

72 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(72)

871 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Lucie is amazing!

My son Blake has been going to Waterbabies for over a year now and one of the main reasons we come back is because of Lucie, our teacher. She’s amazing - she makes it so much for the kids & I can’t believe how confident my son is in the water (& he’s only two!). Swimming is an essential skill and I’m pleased that he is already happy to go under water and has learnt some early safety skills like holding onto the edge. We look forward to our lessons every week!

20 de dezembro de 2025
Opinião espontânea
logótipo da Water Babies - Surrey North & South

Resposta da Water Babies - Surrey North & South

We're happy to hear that your son has gained confidence in the water! It's wonderful to know how much he enjoys his lessons and that his teacher has made such a positive impact. We appreciate you sharing your experience.

Water Babies

Classificada 5 em 5 estrelas

Lucie is a great instructor

We just had a great session today in Twickenham. Lucie was a great instructor. Our daughter was all smiles and absolutely loved the splashing around. Lucie made the session fun and engaging and was super friendly. Would definitely recommend.

19 de dezembro de 2025
Opinião espontânea
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Resposta da Water Babies - Surrey North & South

We're happy to hear that your daughter enjoyed splashing around in Twickenham! It's great to know the session was fun and engaging. We appreciate your recommendation and positive feedback.

Water Babies

Classificada 5 em 5 estrelas

Water confident baby to tot

Started Waterbabies when my son Ellis was 3 months old. He’s now 14months and loves being in the water. Our teacher Lucie is amazing, she’s patient, engaging and really shows a lot of interest and support in the child’s learning. Lucie is a fantastic teacher, I’ve used Waterbabies in the past with my daughter and wish we had Lucie then. She makes the lessons fun but also very informative explaining what skills the child is learning. Thank you Lucie for making this time with my child so memorable and fun :)

16 de dezembro de 2025
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Resposta da Water Babies - Surrey North & South

We're happy to hear that your son enjoys being in the water! It's wonderful to know that the lessons are both fun and informative, and that you find the teaching style patient and engaging. We appreciate your positive feedback.

Water Babies

Classificada 5 em 5 estrelas

Lucie is an amazing teacher

Lucie is an amazing teacher. My baby girl wasn’t sure about swimming to start with but has come such a long way and is liking it more and more and it’s helping me feels a lot more confident with her in the water too. It’s one of my favourite things we do together.

16 de dezembro de 2025
Opinião espontânea
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Resposta da Water Babies - Surrey North & South

We're so happy to hear that your baby girl is gaining confidence in the water! It's wonderful that you both are enjoying your time together during the lessons. Thank you for sharing your positive experience.

Water Babies

Classificada 4 em 5 estrelas

Excellent teaching …

Taylor our swim instructor is excellent and amazing at persuading our little one to try things he wouldn’t do with us alone. He has made progress quickly and we are really pleased. The only reason we give four stars is because of the venue which isn’t great. It’s a bit of a temporary outbuilding, the doors on the changing rooms don’t close properly and the only toilet facility there is pretty grim.

8 de dezembro de 2025
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Resposta da Water Babies - Surrey North & South

We're happy to hear that the swim instructor's expertise has encouraged your little one. We appreciate your feedback and are glad you're pleased with the progress. We'll address the issues you mention with the venue. Thank you for your review.

Water Babies

Classificada 5 em 5 estrelas

Exceptional service

I’ve been using the service of waterbabies for 7 years now with both my kids. The staffs are amazing especially Katherine. They have been trained well to be gentle with babies but at the same teach them a life skill. The lessons are so much fun with songs and plays and it is so entertaining for parents too.

8 de dezembro de 2025
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Resposta da Water Babies - Surrey North & South

We're so glad you enjoyed your experience over the past seven years. It's wonderful to hear that our team has provided such a positive and fun learning environment for your children. Thank you for your kind words. We will be sure to pass them on to Katherine.

Water Babies

Classificada 5 em 5 estrelas

Swimming with Waterbabies

My daughter started with Waterbabies when she was just 2 years old, and the progress she’s made since then has been incredible. Now 4, she has been taking lessons with Jackie, who has been absolutely wonderful, patient and encouraging.
When she first began, she was afraid to put her head underwater. Thanks to Jackie’s guidance and positive approach, she has now completely overcome that fear and can do it with confidence, excitement and loves wearing her goggles.

2 de dezembro de 2025
Opinião espontânea
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Resposta da Water Babies - Surrey North & South

Thank you so much for your wonderful review! We’re thrilled to hear how far your little girl has come. Jackie will be delighted with your kind words; we are all so proud of her progress. Well done to you and your little one, you should be very proud of the progress you have made together.

We look forward to seeing you in the pool next time.

Water Babies

Classificada 1 em 5 estrelas

Our lessons are cancelled with…

Our lessons are cancelled with waterbabies every other lesson. Teacher is amazing and deserves 5stars. But the unreliability of the swim lessons is awful.

10 de novembro de 2025
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Resposta da Water Babies - Surrey North & South

We’re delighted to hear that you think our lessons are amazing, thank you! We’re truly sorry for the recent cancellations and understand how frustrating this must be.

Jackie will be disappointed to see the one-star review, but we’ll make sure to pass on your very kind words about her teaching.

Unfortunately, the pool issues causing these cancellations are beyond our control. That said, we are doing everything we can to support the venue in improving reliability. We understand how frustrating it is to have your lessons cancelled and that three cancellations in the last eight weeks are higher than they should be. We hope to see an improvement in the coming months.

We’re really grateful that you’ve been swimming with us since 2022, and we very much hope you’ll continue to enjoy your lessons with us.

Classificada 5 em 5 estrelas

Fun sessions, great instructor, best time with baby

We love our time in the water with Willow and the lessons are fun. The instructor is very clear and engaging, and there are little progressions each lesson

17 de novembro de 2025
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Resposta da Water Babies - Surrey North & South

We're really happy to hear that you and Willow are having a great time in the water with us! We appreciate your kind words about the instructor and the lesson structure.

Water Babies

Classificada 5 em 5 estrelas

We love our classes with Jackie…

We love going to our water babies classes on a Friday with Jackie, she is very encouraging and knows how to make the lessons fun for all the children whilst also challenging them all at whichever stage they are at. Tilly has built so much confidence in the water and absolutely loves her time in the pool each week.

24 de outubro de 2025
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Resposta da Water Babies - Surrey North & South

We're so happy to hear that you and Tilly love the classes. It's great to know the lessons are fun and build confidence in the water. Jackie will be thrilled to hear how much Tilly loves her lessons and looks forward to more fun and progress in the future.

We appreciate your positive feedback!

Water Babies

Classificada 5 em 5 estrelas

Swimming since 4 weeks old

Our son has been swimming since he was 4 weeks old. What seemed like an impossible mission, he is now swimming up to 10m, diving, swims with his head under the water. He can push and glide and is well on his way to getting through his stage 2. This is all thanks to Jackie. She is terrific.

2 de novembro de 2025
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Resposta da Water Babies - Surrey North & South

Thank you so much for sharing your wonderful feedback.

We have passed your kind words directly to Jackie. She is incredibly proud of the amazing progress he has made and thrilled to be part of his journey.

We look forward to continuing the fun and his development in the pool!

Classificada 5 em 5 estrelas

We love swimming lessons with water babies!

My son has been with water babies since he was 3 months old and now he's turning 3 years old! He's gone from building confidence with being in water to now being able to dive in from sitting, swim a short distance by himself and hold on to a safe place. He knows how to get in and out of the water safely and how to keep himself safe when in the water while I have gained the confidence to support him to grow every step of the way so when we go on holiday we can all enjoy our time without the worry. Our teacher makes lessons fun and personalised as she knows every child and parent in the class. My son talks about her and swimming lessons all week!! We have loved our water babies journey so far!

4 de novembro de 2025
Opinião espontânea
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Resposta da Water Babies - Surrey North & South

Thank you for sharing your wonderful Water Babies experience! We are absolutely delighted to hear how much your family has benefited from your swimming lessons. Stories like yours truly capture the heart of what Water Babies is all about, and well done to your little one for all he has achieved! We'll make sure to pass on your kind words to your teacher; hearing that your son talks about her and his lessons all week is the greatest compliment!

We look forward to many more happy splashes with you both.

Water Babies

Classificada 5 em 5 estrelas

This is an amazing place for my son

This is an amazing place for my son! They provide exceptional customer service, always attentive and ready to listen to your needs.

27 de outubro de 2025
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Resposta da Water Babies - Surrey North & South

We're thrilled to hear that your son is having a great experience! We appreciate your kind words regarding our customer care and support. We look forward to seeing you and your little one in the pool soon.

Water Babies x

Classificada 2 em 5 estrelas

Each to their own - Disappointing

Each to their own -

But very disappointing after being with them for 6 months, its either classes being cancelled last minute or the pool or something. 3 different teachers in less than 6 months, with no actual teaching happening, several emails sent explaining our frustration to the company but it almost felt like they would rather say bye to us then actually solve the issue or hear us out.

Our son loves water and looks forward to his class whole week! We have now started new classes with our local leisure centre and absolutely love it. With always an alternative teacher available to teach and no classes being cancelled last minute ( literally 90 mins before the actual class!)

I think if its not working for you and your child isnt really learning anything, you should go with your gut and look for alternatives.

I was hoping things would get better with each new teacher or new class but just kept getting worst!

26 de outubro de 2025
Opinião espontânea
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Resposta da Water Babies - Surrey North & South

We appreciate you sharing your experience. We're sorry to hear about the class cancellations and teacher changes. It's disheartening to learn of your frustration with our communication and that your little one's classes didn't meet your expectations. We'll review your feedback to improve our services. We're glad your little one is enjoying his new classes!

Water Babies

Classificada 5 em 5 estrelas

I would highly recommend Waterbabies

I would highly recommend Waterbabies. We have been doing lessons with Jackie who has been incredibly dedicated and so patient with our 4 year old boy. He was extremely nervous in the pool to begin and lacked confidence. Jackie has worked so hard with him every week and now he is so much more confident swimming and is even diving under the water which he would have never done before. We are looking forward to continuing our Waterbabies lessons and watching him improve even more! Thank you!

10 de outubro de 2025
Opinião espontânea
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Resposta da Water Babies - Surrey North & South

We're happy to hear that your little ons's confidence has grown through our lessons. It's wonderful to know how dedicated our instructor has been in supporting his progress in the pool. We appreciate your kind words and look forward to seeing his continued improvement!

Water Babies

Classificada 3 em 5 estrelas

Flexible in rescheduling and professional communication however too many changes and cancellations

The team is very flexible in organising replacement sessions for the ones we missed however sessions are often cancelled because of teachers not available/water too cold and other reasons, replacement swims are offered in locations too far to travel without a car. On top of that our age group in convenient location has been cancelled twice already (we were shifted to other time and/or location) due to low demand, however we had to wait for 3 months to be enrolled - not sure how these two work together...

21 de setembro de 2025
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Resposta da Water Babies - Surrey North & South

We appreciate you sharing your experience. We are sorry for the cancellations you experienced in August. While we do everything we can to prevent them, unfortunately, cancellations are sometimes unavoidable. I'm pleased to report there have been no cancellations since August.

Regarding missed sessions, we offer free replacement classes if you cannot attend your own class for any reason. These can be booked at any time and at any venue for your child's level, as long as a space is available. It is always worth checking availability via your parent portal, as spaces can open up at any time.

Water Babies

Classificada 5 em 5 estrelas

Waterbabies

Jackie, is a great teacher and even when there are substitutes for when Jackie is off, they are good too. My daughter loves coming every week. Never thought my 1 year old would be able to swim this early. (Is assisted with a noodle) but she has got it really quickly

31 de agosto de 2025
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Resposta da Water Babies - Surrey North & South

We are really happy to hear that your daughter loves her swimming lessons and is progressing well. It's great to know that she is having such a positive experience with our instructors; they will be thrilled to hear it. We appreciate your feedback!

Water Babies

Classificada 5 em 5 estrelas

Wonderful

The patience of the swim instructor (Jackie) with my toddler is very encouraging and she is always looking forward to her swim lessons.

10 de agosto de 2025
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Resposta da Water Babies - Surrey North & South

Thank you so much for your lovely review. Jackie will be thrilled and looks forward to seeing your little one next time.

Classificada 5 em 5 estrelas

The teacher Suzie was brilliant

The teacher Suzie was brilliant. She was attentive and focused and always aware if any babies were unhappy and was able to support parents and encourage increased enjoyment

28 de julho de 2025
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Resposta da Water Babies - Surrey North & South

Thank you for your wonderful five-star review!

We’re delighted to hear how much you appreciated your teacher's attentive and supportive approach. It’s lovely to know her care made such a positive difference for both parents and little ones.

Thank you again for your kind words. We’re delighted you’ve enjoyed your time with us.

Classificada 5 em 5 estrelas

Great teachers!

Kathrin has been an amazing teacher for the last year... Very friendly and engaging with the children and able to lead the lesson so that all the children get to improve and have a good time.

17 de julho de 2025
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Resposta da Water Babies - Surrey North & South

Thank you for your lovely five-star review!

We’re so pleased to hear how much you’ve enjoyed your lessons with Kathrin over the past year. She’s a fantastic teacher, and it’s wonderful to know her friendly, engaging approach has helped the children both improve and have fun, which is exactly what we aim for in every session.

Thank you again for your kind words and for being part of the Water Babies journey.

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