waudog.com Opiniões 135

Product turned out exactly as described and expected. Arrrived well packaged.

bought on the 3rd of march after 21 days never received anything tried to get in touch twice , never replied. Paid 69,9 dollars for what?

Dear WauDog Customer support,
I have still not received my order. Could you please check what happened?

In 26.01.2026 i have a new order 5153 for a Retractable dog leash with a unique design × 1
XS / Vortex $24.95
Ill pay whit card. In this day 16.02.2026 i dont receved my articul ! What happend, and when i receved my articul?

Great coat. Good transaction

Received multiple emails to review my purchase now. It has been 3 weeks and I my purchase still has not arrived. Cannot speak to the quality of the product yet, but shipping time is horrible. Also would rather not be pestered to review a product that I have not received yet. So far not impressed.

I ordered and paid for leashes on October 3rd. Since October 19th, it says my order has arrived in Ukraine, even though I live in Austria and provided my address correctly. I've sent two emails asking where the item is and how I want my money back, but unfortunately, I haven't received a response from wau dog . No item, no money back, and no response, very unpleasant.

The money was refunded to my account after a wrong order.

Commande passée le 17 septembre et toujours pas livré...

My was order cancelled.
No explanation, no nothing.
Just money back and that's it...

Je sollicite votre aide, car après avoir récupéré le colis, je me rends compte que ce n'est pas le collier que j'ai commandé... Avez-vous une solution de retour ?

Je vous ai laissé plusieurs mail, mais personne ne répond !

it took forever to arrive, then checked on chewy and the price was 50% of what i paid.

Also it doesnt glow unless charged by UV light and does not hold a glow for long at all.

Well i don't have what i purchased yet........

Our leash broke within a year after purchase. We reached out since their warranty covered 2 years of use and our leash broke after only 1 year. After reaching out to their team (asking what warranty) they asked us to pay $14 to ship a replacement leash which is almost half of a new leash that has yet to arrive…

We bought the reflective collar for two reasons.
Obviously the reflective aspect and the fact there is a disc with a scan and contact aspect.
The glow is so dull it can't be seen from any distance over a few feet.
The disc scab code rubbed off after our dog went into the undergrowth two or three times. Very cheap pri ting process.
Waste of time.

I have not recieved my order

I ordered a leash on 2/26 and have not received a shipping notification or any other communication from WauDog since. I reached out to customer service multiple times weeks ago and have not heard back. I’m starting to think I was scammed. Be careful buying from this company!

I ordered 2 collars on 13th January got order confirmation and my card charged and message stating I would receive an email once order was shipped. It is now 29th of January I have received no such email. I have sent multiple emails over the last couple of weeks to the to customer care addresses on both the email order confirmation and the contact us details on the store website which state they will respond in 24-48 hours I have had no response to any email communication.