Wave Spas  Opiniões 7201

Just ordered a foam hot tub from Wave.
Asked for advice for setting it up and contacted customer support
Tom took me through the steps and was great at being patient with me. Easy to follow and great help

Great support from wave spas helping me set up my hot tub. I bought a Garda and had no idea about the chemicals etc but Tom in the customer services team was amazing and explained what to do. He gave me lots of info and tips to keep my hot tub maintained correctly.

Amazing support and customer service from Tom while helping me with the Tahoe model, really appreciated his help.

Had a slight issue with product purchased , after emailing I had a reply within 30 minutes and once I sent photos later that day the response was within 15 minutes with a replacement coming out to me 👍🏻great team work from Antria and Milli thank you 🙏

Great customer service. Part replaced with no bother and slightly out of warranty but honoured

I would like to say a massive thank you to Sophie for her after sales customer service. Sophie has been a great support in helping me with my issues on a new purchase. Very professional very speedy in making sure that my issues are resolved.

Had a horrible product experience but thankfully such a brilliant customer service team. Sophie sorted all my issues from start to finish, had swift replies and was very accomodating to the 5 disabilities I have.
What a great woman.

I have a hexagonal coma hot tub and after a number of months the heater failed and was returned under warranty.
This was the start of problems with receiving faulty units incompatible units new controllers the issues went on for over 3 months but were finally resolved with the help of the support team.
I must give special thanks to Elizabeth and Sophie as they have kept clear lines of communication throughout this frustrating time.

Outstanding customer service, friendly helpful staff all made the experience very positive.

Got an inflatable hot tub. It was really easy to set up and to use. Also easy to take down again when we wanted to put it away for a bit. We had thought about getting one for ages and I’m glad we finally did. The kids love it and so do we.

Great value premium inflatable hot tub. The Aegean hot tub is a family favourite, the kids love it and it’s great fun during the bank holiday and half term breaks! The product was easy to setup and I’ve had no issues with it!

We bought a Garda 4 person hot tub, ordered on Friday morning and paid for next day delivery, it arrived on time!! Took a little longer than 20 minutes to build but was quite easy following the instructions. After heating up to 40deg C our first plunge was fantastic! And the bubbles were much better than expected!
David from customer service was very responsive and helpful, thank you!
We recommend Wave and hope to have a good summer experience in our tub!

Bought our 6 person spa last year from delivery to set up was so quick and easy. We have bought the matting and the thermal top this year, ordered and delivered in 24hrs - amazing. We bought these in eye to keeping the spa up and running all year. excellent service and would highly recommend the company and products to anyone.

Elizabeth was extremely competent and handled my request to edit my order seamlessly and accurately. I have not yet received my product shipment but if the customer service I have already received is any indication, I am sure I will be more than satisfied. Thank you Elizabeth.

Elizabeth was very responsive and helpful!

I happily recommend the company. My wave tub is still going strong (it’s 5th summer) and the customer service is unparalleled. On a few occasions I have needed technical support, which has always been excellent.

You guys are great !!!!, first I had issues with the heater unit you guys were fast to send a new working unit !!!

Now I had a storage issue with the inner liner and you are sending me a replacement part, really thankful and great to see a company that cares about your customers and responds very rapidly, Keep it up !!!

bought a wave spa not from them direct but a different company and was having a few issues with it....so with that I emailed wave spa and could fault there response...special thankyou to Sophie who got straight back to me when I sent the email.everything I asked got answered and couldn't of been easier into getting the problem solved and hot tub all sorted👍

I have switched from Layz spa to the Wave Garda and found it to be very positive experience. Here is a brief comparison:

Ive previously had the Layz spa bahamas and miami which was just a few hundred pounds to buy and lasted 3 years with some repairs. I also had the helsinki drop stitched model which is larger but was the worst one I had - it cost £800 and failed after 2 years with all the seams coming apart. I have therefore spent in Layz spas approx £1500 in 6 years. .

The layz spa was a good cheap introduction and chance to test out having a spa at home in the garden. Also good when children are younger and smaller -its less of an issue if a cheap spa gets damaged. Layz spa was easy to get to grips with and set up. But the main issues with Layz spa is that the spas are not built to last more than a couple of years - not at all durable. Additionally they are very expensive to run and not at all heat efficient. i did various things to improve the 3 ive had - additional covers and additional additions to insulation inside the lid and over the tub etc but it was still very expensive to run, difficult to keep warm when in use and broke down with faults after a couple of years - so overall not cost effective and not good for the planet with plastic liners being disposed of every 2 years. After the last one failed I did not wish to throw any more money down the layz spa river and started researching better quality spa's

The Wave garda ecofoam has solved many of these issues for me - durability will tell over time but it seemed robust when setting it up. The heat efficiency difference is immediately noticeable - the spa stays warm when in use, is quicker to heat and is cool to touch on the outside so is not loosing heat whilst not in use. Ive not checked my electricity bill yet but I would expect it to be a lot cheaper to run. There was a power cut last night and during 13 hours the Wave Garda ecofoam only lost 3 degrees of heat in 13 hours. Thats pretty amazing. The ecofoam wave spa is much more solid than the inflatable so it seems robust. I like that it is larger than the layz spas. Ive not been able to compare the bubble jets yet but will do so soon.

The only small negative so far on the Wave garda is that the 20 mins claimed to set up is wildly out - it took approx 2 hours and took 2 of us to build and it comes in a lot of large boxes which took up a lot of space whilst waiting to set up. Layz spa I could set up in 30 mins on my own from watching the video. Also the instructions were not very detailed (manual or video). But we did manage to get it up and running and I am really pleased with it so far. I also like that it has the padded 'seats' at the bottom that do not intrude on it being used as a splashing and moving around. I also like that the wave garda has the pump integrated into the walls of the spa so it is very compact and also conserves heat.

Overall the Wave Garda is a fab little spa - its the midway point and the next best thing in place of a rigid spa. I have the square version that does not take much space in terms of footprint but its taller and holds more water and feels larger inside than any layz spa ive had. It feels a little like a small pool due to shape and size and we all love it ! Highly recommended.

The eco foam series is awesome! We had an inflatable index in the past that we loved, but I was drawn to the wave eco foam’s design, and in person it does not disappoint. It is sleek, smart, and very efficient! The packages came quickly, but I did not find the set up as easy as others. I got the como and really didn’t think I could get the foam panels to ever fit together inside the liner. Elizabeth in customer service helped me multiple times via email with set up and questions. I found being in the US, emails are returned during the night or in the morning due to the time difference. Some parts were labeled incorrectly, or the manual was written incorrectly, and Elizabeth helped verify them for me. (what I figured out that worked for me was to stand inside with my legs spread feet pushing opposite walls apart to try to give myself a bit more space to squeeze the last panel in, forcing it in the gap straight down from the top) Once set up, the como was smaller than I expected, but still really nice. There’s no way you are fitting 6 people in there, and I wouldn’t even feel comfortable with 4. I measured, and the way you would imagine it’s measured (flat side to flat side) is 71 inches, not 77 as expected, which is the measurement from the farther corner to corner. I had ordered the led light from wave, and I found upon assembly I was missing a tiny little part that allows it to screw into the water outlet. Elizabeth helped order a replacement part for me asap. I wish I had ordered a larger eco foam series, but we do live this hot tub none the less. The foam is so efficient we were shocked, the tub heats up much faster than expected. I did not use the foam puzzle piece mat that came with the energy efficient package, they were thin and cheap, didn’t seem to provide much insulation. Instead I bought 2 inch rigid foam insulation panels, cut down to the footprint of the octagon tub, and taped the edges up with black gorilla tape, giving it a finished look. This worked really well. I wish the tub was larger, but love the design and efficiency!