Wavesupboards Opiniões 1436

Resposta da Wavesupboards

4/09/2025

Hi Michael,

Thanks so much for the great review!

We’re thrilled to hear you and the whole family are loving your SUP, it’s always awesome to know our boards are helping create fun memories out on the water. Great to hear it’s been a hit with everyone!

Whenever you’re ready to add another one to the collection, we’ll be here to help you find the perfect fit.

Wishing you many more adventures!

Best regards,
Esther @ Team Wave

Resposta da Wavesupboards

4/09/2025

Hi Mark,

Thank you so much for your wonderful review, we absolutely loved reading about your wife's anniversary gift and her first adventures with the board!

It sounds like she’s already making incredible memories with it, from paddling through the Broads to planning trips through the beautiful Peak District.

We’re so pleased to hear that everything arrived as expected and that the board has been easy to set up and enjoy. Thank you again for choosing us for such a special occasion and when you're ready for your own SUP, we’ll be here to help you find the perfect one!

Wishing you both many more adventures ahead.

Best regards,
Esther @ Team Wave

Resposta da Wavesupboards

4/09/2025

Hi Jason,

Thank you for taking the time to share your experience and we're truly sorry for the disappointment and frustration caused by the delay and lack of proactive support.

We completely understand how frustrating it is to place an order with the expectation of next-day delivery, only to later find out that the item wasn’t available for immediate dispatch. We also recognise that our response could have been more helpful, particularly in offering alternatives or faster solutions.

Please know that we’ve requested your information through Trustpilot so we can reach out to you directly and make this right. Your feedback has also been shared with our customer service team as we work to improve both our communication and how we handle situations like this going forward.

We’re very sorry to lose your business this time, but we genuinely appreciate you bringing this to our attention and hope we’ll have the opportunity to provide a better experience in the future.

Best regards,
Esther @ Team Wave

Resposta da Wavesupboards

4/09/2025

Hi Paul,

Thanks for taking the time to leave us a review!

We’re glad to hear your board arrived ahead of schedule and in perfect condition. It’s great to know everything was complete and well packaged. As an experienced paddler, we hope the board lives up to your expectations once you get a chance to take it out on the water!

When you do, we’d love to hear how it performs for you.

Best regards,
Esther @ Team Wave

Resposta da Wavesupboards

4/09/2025

Hi Karen,

Thank you so much for your great feedback!

We’re delighted to hear that you’re happy with the quality of your paddle board and found it to be excellent value. It's also great to know everything arrived promptly and well-packaged, and that the instructions were clear and helpful.

Wishing you many great paddling adventures ahead!

Best regards,
Esther @ Team Wave

Resposta da Wavesupboards

4/09/2025

Hi Vitaliy,

Thank you for the fantastic review!

We’re so happy to hear you're loving the quality of your Wave Tourer paddle board and that you had such a great time out on the river with your son , sounds like an amazing day! 😊

Thanks for the recommendation, and we hope you enjoy many more adventures on the water!

Best regards,
Esther @ Team Wave

Resposta da Wavesupboards

4/09/2025

Hi there,

Thank you so much for your kind review!

We're thrilled to hear that you had a great experience with us and that Sophie was able to support you throughout your decision-making process. It’s great to know she could help with the last-minute colour swap and provide the information you needed , we’ll be sure to pass on your lovely feedback to her!

Wishing you lots of fun out on the water with your new board!

Best regards,
Esther @ Team Wave

Resposta da Wavesupboards

4/09/2025

Hi Mark,

Thank you for your review and for choosing us again, we’re so glad to hear you're enjoying your boards!

We’re really sorry to hear about the confusion with our email communication. That’s definitely not the experience we aim to provide, and your feedback is incredibly helpful in improving how we handle customer queries. We understand how a direct phone line could have made things easier, and it's something we're actively considering to enhance our support.

If there’s anything still unresolved, please feel free to reach out, we’ll make sure you get a clear and consistent response.

Thanks again for your support!

Best regards,
Esther @ Team Wave

Resposta da Wavesupboards

4/09/2025

Hi Gary,

Thank you so much for your kind words! We're thrilled to hear you found our website easy to use and appreciated our competitive prices. It's especially great to know Sophie was able to support you so well , we'll be sure to pass along your lovely feedback to her!

If there's anything else we can help with in the future, please don’t hesitate to reach out.

Best regards,
Esther @ Team Wave

Resposta da Wavesupboards

1/09/2025

Thank you for such a fantastic review! 🌟 We’re over the moon to hear your paddleboard was quick to set up and such a hit with the whole family — that’s what it’s all about! 🏄‍♀️💦 Great to know you found the quality and value spot on too. We’ll pass your kind words on to Esther — she’ll be so happy she could help. Wishing you endless adventures on the water! 🌊✨

Kind regards
The Wave Team

Resposta da Wavesupboards

1/09/2025

Thank you for your kind words! 🌟 We’re so pleased Sophie could help — she’ll be thrilled to hear your feedback. Great customer service is what we aim for every time! 🙌✨

Kind regards
The Wave Team

Resposta da Wavesupboards

1/09/2025

Thank you so much for sharing your experience! 🌊 We’re delighted to hear Esther was able to provide such a quick resolution and keep everything on track for your paddleboards. She’ll be so pleased to know her help made things easier for you. Wishing you lots of fun on the water once both boards have arrived! 🏄‍♂️✨

Don't forget to tag us in your photos when out on the water

Kind regards
The Wave Team

Resposta da Wavesupboards

1/09/2025

Thanks so much for your lovely feedback! 🌊 We’re happy to hear Esther could help answer your compatibility question quickly and clearly. We’ll pass your thanks along to her — she’ll be delighted! Wishing you plenty of fun out on the water with your SUP! 🏄‍♂️✨

Dont forget to tag us in your pictures while using your SUP

Kind regards
The Wave Team

Resposta da Wavesupboards

29/08/2025

Hi Carl,

We are really pleased you like your Board.

Please don't forget to tag us on social media when out using the board.

Have Fun
The Wave Team

Resposta da Wavesupboards

29/08/2025

Hi Patrick,

That's great to hear you had great service,

Please do not forget to tag us when out using your board

Have fun!!

The Wave Team

Resposta da Wavesupboards

28/08/2025

Thank you so much for your kind words! We're really sorry to hear about the issue with your leash, but we're glad we could resolve it quickly for you. Our goal is always to provide fast, fair, and friendly support—so it's great to hear we delivered that for you! We appreciate your trust and hope your next adventure goes smoothly.

Happy paddling!

Resposta da Wavesupboards

28/08/2025

Wow—thank you so much for your amazing feedback! We’re so pleased to hear Sophie was able to support you quickly and get things sorted without hassle. It's incredibly important to us that our customers feel looked after, especially when something unexpected happens.

We truly appreciate your kind words and your recommendation—it means the world to us. Wishing you many more smooth and fun adventures on the water with your Wave Voyager!

All the best,
– The Wave Team 🌊

Resposta da Wavesupboards

28/08/2025

We’re absolutely thrilled to hear you’re loving your SUP—thank you for the fantastic review! It's great to know the board arrived quickly and lived up to expectations in both quality and performance. Sophie will be chuffed to hear your kind words too!

We can’t wait to help you add to your collection when the time comes. Until then, enjoy every moment on the water!

All the best,
– The Wave Team 🌊

Resposta da Wavesupboards

28/08/2025

Thank you for taking the time to share your experience—we really appreciate your honesty. We're so glad you're loving the design and stability of your Wave Woody, though we’re sorry to hear about the pump troubles. That’s certainly not the experience we aim to deliver.

It's great to know Jessica and Antrias were able to support you quickly and get things sorted. We'll continue to work hard on improving every part of the experience—fingers crossed pump number 3 is the winner! 🤞

Thanks again for your patience and support,
– The Wave Team 🌊

Resposta da Wavesupboards

27/08/2025

Hello there,

Thank you so much for your kind words! We’re thrilled Sophie could help make the change easy for you. We hope you have an amazing time out on the water with your new Tourer SUP — it sounds like fun!

Thanks again for recommending us, and enjoy your paddle boarding adventures!

Best regards,
Antria @ Wave Team