Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I love these products but I did not receive an order placed in April or any subscription goods since April, I e-mailed a few times to advise but no response so cancelled my subscription in August and... Ver mais

Classificada 5 em 5 estrelas

Excellent customer service and excellent products, the wax melts last for ages I have my oil burners on every evening and I’m still on the first ones, weeks later the smell is incredible too. Lovely... Ver mais

Classificada 5 em 5 estrelas

Beautiful little business, ordered some wax melts for my mum’s birthday and she absolutely loved them !! Even gave her some freebies in the shape of tiny ducks which were adorable, as well as others .... Ver mais

Classificada 5 em 5 estrelas

The website is easy to browse and order from. Good selection of items available. My parcel was returned to them as got damaged in transit and was quickly repackaged and sent out again including som... Ver mais

Informações sobre a empresa

  1. Fornecedor de fragrâncias e aromas

Escrito pela empresa

Waxy's is a small family run business creating handmade highly scented soy wax melts and candles delivering a long lasting scent throw. Our products also include handmade soaps, bath bombs and solid bubble bars making a perfect gift or just for you. A top seller on Amazon since 2017. Our products are also available on our website and a stall in Exmouth market.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

90 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(90)

13 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

The products are nice but the order was…

The products are nice but the order was delayed and no response from a chase email, I wouldn’t have minded the delay if someone had replied to me but I didn’t receive anything back. I’ve ordered before and no issues but this has put me off ordering again.

7 de julho de 2025
logótipo da Waxys

Resposta da Waxys

hi i was absent for a few days as explained for personal reasons as soon as i returned i picked up your email and resent your order that day as it was 2 thank you boxes because i thought it might be teachers gifts and as royal mail hadnt delivered the first lot sent but in the rush totally forgot to answer x i have emailed since explaining this but never received a response

Classificada 1 em 5 estrelas

Haven’t received my parcel yet

Haven’t received my parcel yet. Ordered over 2 weeks ago

29 de maio de 2025
logótipo da Waxys

Resposta da Waxys

i was contacted by this customer on the 9th June to let me know her order she put through on the 29th hadnt arrived at 13.09 . i answered her at 15.14 explaining i had sent her order on the 1st June and it was down to royal mail it hadnt arrived but i offered to resend it and add extras . i find it very upsetting that in between those 2 hours she decided to leave me a 1 star review without waiting for a response . I had less than 2 hours to respond which is unfair I always respond and try to accommodate by adding extras if i have to resend through no fault of my own

Classificada 5 em 5 estrelas

Fantastic

Fantastic I'm absolutely loving the subscription box. Love the surprise every month, a perfect treat. Only a message away if I've had any quieries thank you.

12 de abril de 2025
Classificada 1 em 5 estrelas

I never got a Christmas box at all and…

I never got a Christmas box at all and because I’ve already been in touch twice about missing orders didn’t want to bother you ,as child was in hospital x

22 de fevereiro de 2025
logótipo da Waxys

Resposta da Waxys

hi , i send out the subscription boxes monthly and on checking royal mail tracking you had parcels delivered on the 9th Dec , 11th Jan and 13th Feb i would have appreciated you contacting me rather than going through trustpilot as i could have given you this info , im sorry you felt the need to do this rather than message me as i always try to help

Classificada 1 em 5 estrelas

Order not received

I haven’t received my order yet so can’t leave a review

20 de janeiro de 2025
logótipo da Waxys

Resposta da Waxys

im sorry you felt the need to leave a 1 star that seems a bit harsh as you havent received your order yet or contacted me , you ordered on the 20th and your order was shipped on the 23rd i had no idea royal mail still hadnt delivered until this review , things get delayed with royal mail through no fault of my own and i always offer to resend items when im told i have already emailed you now stating i will resend it 1st class tracked as i always do when customers message me first with any issues

Classificada 4 em 5 estrelas

No communication since ordering over a…

****UPDATE***
Order was received yesterday - my only initial concern was that i actually didn't receive any order confirmation email after i had placed the initial order.
--------------------------------------------
No communication since ordering over a week ago.
No idea where my order is or when ill receive. 1st time buyer and probably last.

29 de dezembro de 2024
logótipo da Waxys

Resposta da Waxys

hi
im sorry you feel the need to give a 1star review you ordered on the 29th of December we returned to work on the 2nd Jan after a short break after working right up until Christmas , i have had no communication from you to reply to your order was shipped yesterday 1st class
Tracy

Classificada 1 em 5 estrelas

Are you working

No one has replied to my request to send goods after Christmas. I am assuming they are closed for a fortnight!
I really want the melts but am considering requesting a refund soon.

15 de dezembro de 2024
logótipo da Waxys

Resposta da Waxys

hi i am sorry you feel you need to give us a 1 star i have checked my orders and all correspondence and have nothing connected to your name, but did have an order on the 15th with the same surname and not sure if this is yours as i do not have your order number? If you could advise of your order details to me either on my phone, 07925800452, or by email waxysinfo@gmail.com then i can resolve this issue. In reference to the order with the same surname, i can confirm that this was ordered on the 15th December, dispatched on the 18th and delivered on the 19th, so if you could advise we can get this sorted for you , also we only closed from the 24th until the 28th so are now trading again
Tracy

Classificada 4 em 5 estrelas

Updated review

10 days had passed and my order had not been confirmed as despatched as my confirmation email suggested it would be. My email chasing an update bounced back. It seems from the sellers reply that my order had in fact been despatched and has seemingly been lost by Royal Mail and so a full refund is being processed. In the interest of fairness I have increased my review star rating because of the prompt response from the seller explaining what has occurred. Had I received an email confirming when my order had been despatched as promised, I would have tried to find an alternative way of communication but I just kept receiving prompts to leave a review on Trust Pilot of my experience (so I did!) As I have bought from Waxys before, in person, in Exmouth I know that the products are usually good so moving forwards I won't be ordering online again but instead will continue to make the visit to Exmouth.

27 de novembro de 2024
logótipo da Waxys

Resposta da Waxys

Hi im sorry you feel the need to leave a 1 star review , you ordered on the 27th Nov and it was sent out on the 2nd Dec 1st class i have no correspondence with you to know it hadnt arrived you said your email bounced back which is out of my control that is normally down to a server issue on the senders side or an incorrect email i have a contact us page on my website to use also , i always resend orders that sometimes get lost in royal mail at my own cost and would of this time had i known , i will issue you a full refund

Classificada 5 em 5 estrelas

The best wax melts!

Myself and my family travel down to Exeter every year, and we came across Waxys stall inside the market, ever since we have never found wax melts that come close to the ones at Waxys back at home. I recently rediscovered Waxys through Instagram and made an order and it definitely did not disappoint! The lovely lady I have been speaking too in the background when making my order was so helpful and I couldn’t have wished for a better experience! The packaging is definitely something that catches my eye and has the very best presentation I have ever seen, you can really tell so much time and effort goes into every little detail. The wax melts scents are endless and are amazing and last hours on end! The price point for the wax melts, the mixed boxes and the loyalty scheme is brilliant and is something everyone can benefit from! Such an amazing business and deserves so much credit ❤️

3 de julho de 2024
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