Live Chat, through AllergyTest…fantastic and quick. Knowing that I had very little to respond in order to get answers to my questions, Ms. Elliot and answered my questions, located my results, and ha... Ver mais
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My body appears to be getting sicker and so I did some research on gut health. Sensitivity check resulted in my search. I had a couple of questions and was quickly put in touch with Elliott. She was a... Ver mais
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Jesse was quick at replying to my question and gave me clear answers to what was asked that you sometimes don’t get with other companies online chat agents - was only a simple question but gave me w... Ver mais
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After not receiving emails about my results, I contacted 24/7 live chat support and received my answers and results within minutes! They were quick to respond and very quick to answer questions. Super... Ver mais
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Informações sobre a empresa
Sobre We Are Healthier
Escrito pela empresa
Fast, accurate & affordable at home testing. Discover rapid home health testing today!
At Healthier you get real support from real people, 24 hours a day, seven days a week. Never wait again to understand your health and get the insights you need to live better.
Your Health Matters
At Healthier, we have the most comprehensive range of at-home testing kits, giving you rapid answers. From menopause monitoring to allergy answers, we have the choice to help you feel better.
- Fast and quality-assured results.
- Expert support 24/7, 365 days.
- Accredited lab and scientific team.
- Easy to use and understand.
- Free same-day shipping.
- Accurate results to change your life.
Why choose Healthier?
Most people have concerns about their health or wellbeing from time to time and many of us delay getting answers, often to our detriment. Now there is an alternative to going straight to the GP while still gaining a better understanding of your body and peace of mind about your health.
We have helped over 1 million people over the last 14 years get healthier by offering fast, accurate and easy to use tests designed to give you the results you need.
Informações de contacto
Healthier HQ. Unit 1A Bonington Complex,Trent Lane Industrial Estate, DE74 2PY. United Kingdom., De74 2PY, Derbyshire, Reino Unido
- info@wearehealthier.com
- wearehealthier.com
4,2
Bom
81 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I purchased a colon cancer test which…
I purchased a colon cancer test which returned a positive result, I followed up with GP and following additional NHS tests I have stage 1 colon cancer, thankfully caught early and an operation planned in n the next 3 weeks.
30 de dezembro de 2024
Resposta da We Are Healthier
Hi Bill,
Thank you for sharing your experience, and we’re so sorry to hear about your diagnosis, though we’re relieved to hear it was caught early. It’s great that you were proactive in following up with your GP and pursuing further tests. We wish you all the best with your upcoming operation, and please know that we’re here to support you if you have any questions or need assistance in the future. Stay strong, and take care.
Kind Regards
Usman
We Are Healthier
Resposta da We Are Healthier
We appreciate your feedback and recommendation! We’re so happy to hear that you like our products and our company. We’re always here to provide the best service possible!
Thank You,
Brian
We Are Healthier
Not good
I was not informed that any antihistamines should be stopped for 3-5 days before the blood test! I have emailed asking how this would affect my results but no reply!
Happy to take your money but no aftercare
3 de setembro de 2024
Resposta da We Are Healthier
Thank you for your feedback. We sincerely apologise for the confusion regarding the antihistamine guidelines and for the lack of response to your email. Your experience is important to us, and we understand how frustrating this must be.
We strive to provide clear instructions and timely support, and we regret that we fell short in this instance. Please reach out to our customer service team directly, and we will prioritise your inquiry to ensure you receive the information you need. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our communication.
Best regards,
Usman
We Are Healthier
CA125
It is great to be able to access rapid testing and get instant results which lessens stress.
26 de agosto de 2024
Resposta da We Are Healthier
Hi,
Thank you for your feedback! We’re glad to hear that our rapid testing and instant results helped reduce your stress. Providing quick and accessible services is our priority, and we’re happy that it made a positive impact for you. If you have any further questions or need assistance, feel free to reach out anytime!
Usman
We Are Healthier
Useful kit
I got the kit for renal health, very easy to use and verify results after following the instructions, will buy again.
27 de agosto de 2024
Resposta da We Are Healthier
Hi,
Thank you for your positive feedback! We’re thrilled to hear that you found the renal health kit easy to use and that the instructions helped you verify the results successfully. We appreciate your trust in us and look forward to serving you again in the future. If you have any questions or need assistance, don’t hesitate to reach out!
Usman
We Are Healthier
Excellent service
Excellent service. Fast and informative. Thank you Emily.
13 de setembro de 2024
Opinião espontânea
Resposta da We Are Healthier
Thank you for your great feedback! We’re delighted to hear that you received fast and informative service. We’ll be sure to pass along your thanks to Emily.
If you need any further assistance, feel free to reach out. We’re here to help!
Best regards,
Usman
We Are Healthier
Originally asked to cancel my order on…
Originally asked to cancel my order on day of ordering. Still got sent out test so I did it and sent off over a week ago even though stated would receive within 7 days. Live chat got no where and now still waiting to hear back from a few emails sent. Scam company - stay clear
12 de agosto de 2024
Opinião espontânea
Resposta da We Are Healthier
We'd just like to dispute this, as we are definitely not a scam, and we are a team of over 25 people, with a dedicated lab.
At We Are Healthier, we’re very proud of the people who’ve chosen our test and are living healthier, happier lives. That’s why we believe in transparency of our products, service and satisfaction guarantee.
Our labs offer tests to countries all over the world and supply a variety of tests for different needs. With a small team of experts working 24 hours a day to offer a great service that ensures you don’t have to wait to be healthy.
This site is operated by Global Science Technology Limited
We are registered in England and Wales under company number 10219531 and with our registered office:
Global Science Technology Limited
Sensitivity Check,
1a Bonington Complex,
Trent Lane,
Castle Donington,
Derbyshire,
DE74 2PY
And some key information that is readily available, on top of our Test Facts so you know what test you're choosing:
About the company. This site is operated by Global Science Technology Limited. You made reference to contacting us, so you know how to reach us if you would like us to look into this further.
Brian
We Are Healthier
Emily was very helpful and responded so…
Emily was very helpful and responded so fast!
20 de agosto de 2024
Opinião espontânea
Resposta da We Are Healthier
Thanks for the fantastic 5-star review! It’s great to hear that you enjoyed our service. We strive to provide the best experience possible, and your feedback is incredibly encouraging. We’re here whenever you need us!
Brian
We Are Healthier.
not worth it in my opinion
I seemed to get emails from different addresses to who I ordered from which was confusing.
Some emails were asking if I had the results I wanted and when I said I didn't have my results no reply.
Eventually I got in touch and said haven't received them and it took a while even for them to find them.
Once I got the results I did a second check on validity and found some more information suggesting they aren't that reliable at all so feel like I wasted money and then had to chase for results.
9 de julho de 2024
Resposta da We Are Healthier
Hi,
I apologise for the confusion and frustration you experienced with our service. We strive to provide clear and timely communication, and I’m sorry we fell short in your case.
The multiple email addresses and delay in response are not reflective of the service we aim to provide. We are addressing these issues to ensure they do not happen again.
Your feedback about the reliability of the results is also important to us, and we are committed to maintaining the highest standards.
If you have further questions or would like to discuss this case further, please reach out to our 24/7 LiveChat team.
Thank you for bringing this to our attention, and we appreciate your patience.
Kind Regards,
Usman
We Are Healthier
Still not received a response to…
Still not received a response to sending my kit off last Tuesday, no results as yet
18 de julho de 2024
Resposta da We Are Healthier
Hi Jackie,
I’m sorry to hear that you haven’t received your results yet. I understand how frustrating this can be. Typically, results are processed within a few days of receiving the sample. It’s possible there was a delay in transit or processing.
Please contact our customer service team via our 24/7 LiveChat for further information. We are committed to resolving this as quickly as possible.
Thank you for your patience.
Kind regards,
Usman
WeAreHealthier
The testing kit arrived promptly and…
The testing kit arrived promptly and the instructions were easy to follow. As a general guide it seems very good.
23 de julho de 2024
Resposta da We Are Healthier
Thank you for your wonderful review!
We’re delighted to hear that your testing kit arrived promptly and that you found the instructions easy to follow. It’s great to know that you found our service to be a good general guide.
If you have any further questions or need additional assistance, please feel free to reach out.
Best regards,
Usman
We Are Healthier
Did what it says
Did what it says, instructions for test could have been clearer!
22 de julho de 2024
Resposta da We Are Healthier
Thank you for your positive review!
We’re glad to hear you were satisfied with the results of your test. We appreciate your feedback regarding the instructions and will certainly look into making them clearer for future customers.
If you have any more questions or need further assistance, please don’t hesitate to reach out.
Best regards,
Usman
We Are Healthier
Had to contact live chat for query…
Had to contact live chat for query about my test. Jordan answered and very promptly sorted out my query within seconds. Considering it was at ten to one in the morning, I think that was brilliant service!!! Thank you Jordan.
28 de julho de 2024
Opinião espontânea
Resposta da We Are Healthier
Thank you for taking the time to leave us such a glowing review!
We’re thrilled to hear that Jordan was able to assist you promptly, even at such a late hour. We strive to provide excellent service around the clock, and it’s fantastic to know we met your expectations.
If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!
Best regards,
Usman
We Are Healthier
Resposta da We Are Healthier
Thank you for your feedback.
I’m very sorry to hear that you had a disappointing experience with our product. We strive to provide high-quality services and it’s clear we fell short in your case.
I’d like to make this right. Please contact our 24/7 Livechat team so we can better understand the issue and find a suitable solution for you.
Thank you for bringing this to our attention. We appreciate the opportunity to improve.
Best regards,
Usman
Sensitivity Check
Resposta da We Are Healthier
Thank you for your wonderful 5-star review!
We’re delighted to hear that you found our service very helpful, especially with the assistance of our team member. Your kind words mean a lot to us.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re always here to help!
Best regards,
Usman
Sensitivity Check
Good service but didn't work
Followed the instructions to the letter but it gave an invalid result. Comms and speed of delivery were very good hence 2 stars
1 de julho de 2024
Resposta da We Are Healthier
Hi Paul,
Thank you for your feedback. I’m sorry to hear that you received an invalid result despite following the instructions closely. We appreciate your effort and patience, and we want to ensure you have a satisfactory experience with our service.
Please reach out to our 24/7 Livechat team with details on how the test was performed, so we can help find a resolution for you.
Kind Regards,
Usman
We Are Healthier
Do not waste your money!
I paid to have the allergy and food intolerance test done. Took over 7 days before my blood test was even logged on there system. Im pretty sure blood may have gone bad after this ampunt of time. Had to keep chasing them up. A total of 3 weeks later finally get results through. Not impressed at all by the results. A known allergy that I have came back negative, I suffer every day with this allergy so I am aware I still have it. Food intolerance were very off the mark. I also paid to have a sensitivity test from a different company using a hair sample, there results were a lot better to my known issues and symptoms. Some of there items tested seemed irrelevant.
Don't waste your money like I did. I am very disappointed in this testing especially how long it took to process the blood sample, should blood be used after approx 10 days?? Does it hinder the results?
28 de maio de 2024
Resposta da We Are Healthier
Thank you for sharing your experience with us. We deeply regret to hear about the issues you encountered and apologize for any inconvenience caused.
Firstly, we understand your concerns about the delay in processing your blood sample. It’s important to us that our procedures maintain the integrity of the samples, and we are investigating this matter thoroughly to ensure our protocols are strictly followed.
Regarding your results, we are sorry to hear they did not meet your expectations. Our tests are designed to provide accurate information, but we understand that no test is perfect and some known allergies or intolerances may not be detected. This feedback is crucial for us as we continually strive to improve our services.
We appreciate your comparison with the sensitivity test from another company and will use this information to enhance our own testing methods.
If you have any further questions or would like to discuss your results in more detail, please reach out to our 24/7 customer service live chat team. We are committed to addressing your concerns and finding a satisfactory resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve.
Brian
We are Healthier
Resposta da We Are Healthier
Thank you for your excellent review and 5-star rating! It’s rewarding to know that you had a great experience with us. We appreciate your feedback and are excited to welcome you back in the future.
Brian
We Are Healthier
The test strip did not work at all…
The test strip did not work at all perhaps a faulty batch but disappointed really as I followed the instructions carefully. Postage efficient though
24 de maio de 2024
Resposta da We Are Healthier
We appreciate your feedback. We're sorry we didn't fully meet your expectations. We'll strive to improve and hope to provide a better experience next time.
Brian
We Are Healthier
Tried a test - failed
Tried a test - it failed even though I followed the instructions completely. Feel it was a waste of money.
29 de maio de 2024
Resposta da We Are Healthier
Hi Ray,
I'm sorry to hear about your experience with the test. It's frustrating when things don't work out as expected, especially after following the instructions carefully. I suggest reaching out to our 24/7 Live Chat team who will be more than happy to assist.
Regards,
Usman
WeAreHealthier
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