Webahead Internet Opiniões 

551
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I'm delighted with the service I received from webahead. They delivered a fantastic web site for my business. Special thanks to Arran my account manager who's communication during the process was b... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Really fantastic experience having Stacey design my cleaning website. From the start Stacey was informative, polite and friendly. I was talked through all the steps and kept updated as the websit... Ver mais

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Classificada 5 em 5 estrelas

My account manager Arran was really helpful all the way through the process. I had no idea where to start and he answered any questions I had quickly. Any amendments that I wanted (and there were quit... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Overall, my experience with WebAhead Internet was very positive. The project didn't start exactly as planned, as the initial design missed the brief and original concept. However, the team listened t... Ver mais

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Informações sobre a empresa

  1. Website Designer

Escrito pela empresa

Web Design Darlington & Durham in the North East, web designers specialising in affordable Web Design, SEO & Online Marketing from our office in Darlington.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

551 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(551)

98 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Made my website for me for my new…

Made my website for me for my new business venture. Very happy with the end result.

8 de julho de 2025
Opinião espontânea
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Resposta da Webahead Internet

Thank you so much for your feedback! We're really pleased to hear you're happy with your new website and proud to have been part of your business venture. Wishing you every success as you grow, and remember, we're always here if you need anything.

Classificada 5 em 5 estrelas

Great customer experience

We have had a great experience setting up our new website with Webahead.
Tom Hunter has been extremely helpful and informative throughout the process, providing timely responses to any questions we have asked.
We are really satisfied with the service provided by Webahead so far.

31 de julho de 2025
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Resposta da Webahead Internet

Thank you for the fantastic feedback. We're so pleased to hear that your experience with Webahead has been a positive one. Tom is a valued member of our team, and it's great to know his support and responsiveness made a difference throughout your website setup. We're here whenever you need us. Thanks again for choosing Webahead.

Classificada 1 em 5 estrelas

Apalling Service

Website package - you will be responsible for chasing the domain transfer, Webahead will not inform you that this has not been done 'as they have thousands of customers' and do not have anything in place to track domain transfers - the helpful, friendly salesman who gives such a dazzling first impression at the start of the process, delinquishes all responsibility and involvement once you have signed up, so it seems.
The Credit Control team ferociously chase payment of invoices - it's a shame that the same level of enthusiasm cannot be applied to customer service.
Websites are templated and basic, add on pages (ie a gallery) and features are charged accordingly. I had to pay for a different domain to the one I use in order to qualify for the free design, with the promise that this design could and would be attached to my domain once it had been transferred. I have never received any instructions or training on how to make changes to the website or add pictures to my gallery. I have received no reports to track the engagement on my website. I believe there may be a dashboard but I am unsure what level of information it gives as I have not been able to access it.
SEO - no reporting or feedback is given to monitor the progress of the SEO package - I forgot I had even taken it out until the auto renew letter came through the post.
This prompted me to call and chase the domain transfer, and to cancel the SEO package as I have received no enquiries from my website, and therefore do not see any value in it.
I had two calls with very defensive members of staff who just kept telling me I'm on 'page one of Google' and that it wasn't their responsibility to chase the domain transfer.
Threats to end the call because of my 'attitude' instead of a simple apology for Webahead falling short of my apparently tall expectations came across as patronising and unnecessary. Zero accountability and an accusatory demeanor with absolutely no empathy for my situation - of course I was irate!! No attempts to understand or resolve my grievances, condescending remarks about me interrupting or talking over which we both did on the call.
I made my expectations and requirements perfectly clear when I first agreed to use Webahead, a service I engaged due to my limited knowledge and time and just wanting a nice website for client reference.
Naively, I expected Webahead to keep me updated of progress and hurdles in relation to my domain transfer, as well as give me intermittent updates on my SEO performance throughout the campaign, and adjust the search terms in line with keyword search trends accordingly. I was wrong to assume that this basic expectation would be included in the service level provided by Webahead.
Had I realised how much involvement I was expected to have, I would have stayed with the cheaper, basic service I used previously.
Extremely disappointed and frustrated that nearly 18 months after I originally engaged the services of Webahead, I do not have a website attached to my domain name.
If I want to take the website and continue to use my previous provider, I will be charged a fee to do so.
I really regret using this business and would urge anyone considering doing so to clarify exactly what is and isn't included in the money you are charged. In my opinion this is a complete waste of money.
I have now cancelled all services with this company due to the complete lack of communication, customer service and inability to proactively work with me to achieve my objectives.

31 de julho de 2025
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Resposta da Webahead Internet

Hi Annette,

Thank you for your feedback, and I’m truly sorry for the frustration and disappointment you’ve experienced.
We understand how important clear communication and proactive support are, and we regret that your experience didn’t reflect the level of service we aim to provide.

While we acknowledge the issues raised, particularly around the domain transfer and communication, I’d like to reassure you that this does not reflect how we operate as a company. We take pride in offering reliable, responsive service to all our customers, and we’re genuinely sorry that we fell short in your case.

We value all customer feedback, and yours has helped us identify areas where we can improve. I’m pleased we’ve now agreed on a resolution and will be assisting. I’ll be following up with you as agreed to ensure everything is finalised smoothly.

Thank you again for your time and for allowing us to resolve this.

Michael

Classificada 5 em 5 estrelas

Had a great and fun experience creating…

Had a great and fun experience creating our new website with Webahead. Arran has been super helpful all through the process and guided us along the way. We didn't go live with the website until we were 100% satisfied and any changes we needed to make along the way were processed very quick! Definitely recommend for anyone looking to have a website built and designed.

30 de julho de 2025
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Resposta da Webahead Internet

Thank you so much for your kind words. We're delighted to hear you had a great and fun experience working with Webahead. Arran always goes the extra mile to make sure everything runs smoothly, and it's fantastic to know you felt supported every step of the way. We believe your website should only go live when you're 100% happy, so we're glad we could make that happen for you. Thanks again for the recommendation; it means a lot.

Classificada 5 em 5 estrelas

Katie was Fab!

Katie did a fab job at creating/designing our new website. Any alterations needed/wanted were made with ease and we were given the drafted websites to review to make sure we were 100% happy before it went live. Took the stress away. Would recommend.

24 de julho de 2025
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Resposta da Webahead Internet

Thank you so much for your lovely review! We're delighted to hear that Katie made the process smooth and stress-free for you. Making sure you're 100% happy before going live is always our priority, and it's great to know the revisions were handled with ease. We appreciate the recommendation and we're here anytime you need us.

Classificada 5 em 5 estrelas

Thanks Katie

Thanks Katie, for sorting my website. I’m so happy with it. The service has been fantastic from start to finish. Making adjustments is made very easy & nothing seems to be too much trouble. Thanks so much!

21 de julho de 2025
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Resposta da Webahead Internet

Thank you so much for your kind words. We're thrilled to hear you're happy with your new website and the service you received. Katie always strives to make the process smooth and stress-free, so it's lovely to know that came through. We're always here if you need any further tweaks or support. Thanks again for choosing Webahead.

Classificada 5 em 5 estrelas

A reliable company which designed a sleek website

Katie Price provided amazing service. She listened to my website design and implemented this perfectly. The price was unmatched! My website now looks professional and eye catching!

21 de julho de 2025
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Resposta da Webahead Internet

Thank you so much for your wonderful feedback. We're thrilled to hear that Katie provided amazing service and brought your vision to life so perfectly. It's fantastic to know you're happy with the design and the unbeatable value. A professional and eye-catching website is exactly what we aim for. Thanks again for choosing Webahead, and we're here anytime you need us.

Classificada 5 em 5 estrelas

Julie was so helpful tailoring to…

Julie was so helpful tailoring to my needs. Contact was straight forward & I love my website.

19 de julho de 2025
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Resposta da Webahead Internet

Thank you so much for your kind words. We're so glad to hear that Julie was able to tailor everything to your needs and make the process smooth and straightforward. It’s fantastic that you love your new website. Thanks again for choosing Webahead, and we’re always here if you need anything.

Classificada 5 em 5 estrelas

Brilliant Guidance and Service ...

Brilliant guidance and service from start to finish. My business is now backed up by a clean and profession website. Perfect!

1 de julho de 2025
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Resposta da Webahead Internet

Thank you so much for your kind words. We're thrilled to hear that you had a brilliant experience from start to finish. It's fantastic to know your new website reflects your business so professionally. That’s exactly what we aim for. We're always here if you need anything in the future.

Classificada 5 em 5 estrelas

Thank you to Demi

Thank you to Demi! Has done an absolutely amazing job creating my website! Brilliant service, very professional. So happy with the end result, exactly what I wanted!

14 de julho de 2025
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Resposta da Webahead Internet

Thank you so much for your lovely feedback! We're so glad to hear that Demi did an amazing job bringing your website to life. It’s fantastic that the service felt professional and smooth from start to finish and even better that the final result was exactly what you wanted. We're always here if you need anything in the future. Thanks again for choosing Webahead.

Classificada 5 em 5 estrelas

I had very good communication with one…

I had very good communication with Julie. She talked me through every step diligently. My website was done exactly as I asked 👌🏻 extremely pleased!

14 de julho de 2025
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Resposta da Webahead Internet

Thank you so much for your lovely feedback. We're thrilled to hear that Julie provided clear and diligent support throughout the process. It’s fantastic that your website turned out exactly as you envisioned, that’s always our goal! We’re so pleased you’re extremely happy with the result, and we’re here if you ever need anything else.

Classificada 5 em 5 estrelas

Alisha

I found my experience really helpful. Alisha guided me through everything and also offered other services to help out the website.

15 de julho de 2025
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Resposta da Webahead Internet

Thank you so much for your feedback. We're really glad to hear that Alisha was able to guide you through the process and offer helpful extras to support your website. Making things clear and tailored to your needs is what we aim for, so it’s great to know your experience was a positive one. We're always here if you need anything further. Thanks again for choosing Webahead.

Classificada 5 em 5 estrelas

⭐️⭐️⭐️⭐️⭐️ Outstanding Service and Results!

⭐️⭐️⭐️⭐️⭐️ Outstanding Service and Results!

Working with Ryan on our new website has been nothing short of exceptional. From the very first conversation, it was clear that he not only had the technical expertise, but also a genuine passion for creating websites that look amazing and actually work for your business.

Ryan took the time to understand exactly what we needed—our brand, our goals, and our vision—and then brought it all to life better than we could have imagined. His communication throughout the project was flawless: timely updates, clear explanations, and always open to feedback (though honestly, he nailed most things on the first go!).

Above all, Ryan is a true professional. Reliable, talented, detail-oriented, and genuinely easy to work with. If you’re looking for someone who will treat your project with care and deliver outstanding results, I can’t recommend Ryan highly enough.

Thank you, Ryan—our new website has exceeded all expectations!

1 de julho de 2025
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Resposta da Webahead Internet

Thank you so much for your incredible feedback! We're absolutely delighted to hear that working with Ryan was such a positive experience. His dedication to understanding your brand and goals, combined with his technical skill and attention to detail, truly sets him apart. It’s fantastic to know your new website not only looks amazing but also works perfectly for your business. We’re excited to continue supporting you as your site grows. Thanks again for trusting Ryan and the Webahead team.

Classificada 5 em 5 estrelas

Professional, Clear and Right on Time

I’d love to leave a heartfelt thank you to the team at Webahead, with a special shout out to Alisha and Beth for their incredible collaboration in bringing my website to life.

They made sure everything was professional, on brand, clear, and delivered in perfect time for my launch. I truly felt I received a personalised service and real value for money.

Alisha, in particular, has been an absolute credit to the team — always on hand to answer any enquiries and offer reassurance whenever I needed it.

I'm really impressed and grateful. Thank you!

Postpartum Home Help 🏡

3 de julho de 2025
Opinião espontânea
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Resposta da Webahead Internet

Thank you so much for your kind and thoughtful words. We're absolutely delighted to hear that your experience with Webahead and especially with Alisha and Beth was so positive. It’s wonderful to know that the website was delivered professionally, on-brand, and right on time for your launch. Alisha’s dedication to clear communication and personalised support truly shines, and we’re so proud to have her on the team. We’re thrilled that you’re happy with the result and grateful to have been part of your journey with Postpartum Home Help. Thank you again for trusting us!

Classificada 5 em 5 estrelas

I have had a very good experience with Webahead

I have had a good experience with Webahead. Got a lot of support from Ryan as he always goes extra miles to meet my requirement, and reply my messages very quickly. The design team is brilliant and if you ask, I would say that they are very patient with me! 😄 Thank you for your amazing job!

8 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Ryan has been a superstar. What a great team.

From start to finish Ryan has been absolutely outstanding. I've been back and forward with all sorts of questions and ideas and he has been nothing but patient, informative and helpful. I am absolutely over the moon with my website design. Super professional and a very talented design team. Thank you I will be recommending you to my students and clients.

7 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Alisha created a beautiful website for…

Alisha created a beautiful website for us at a reasonable, affordable price. The process is smooth and forms are easy to follow. Alisha suggested including things on our website which we had not thought of before. This really bought the entire site together and I’m super happy with the finished product. Thank you so much Alisha!

4 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Tom was amazing throughout!

Tom was brilliant all the way through. He guided me through the process as I haven't done any web design before. He encouraged me to respond where i was slow doing so and ensured the team kept to deadlines!!! excellent service would highly recommend!

4 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

10/10 Service

Vicky at Webahead was fantastic from start to finish.
She explained the whole process and options available at every stage.
She listened to my individual requirements and tailored the website accordingly.
Since launching the website I have received lots of positive feedback on the design and ease of use.
I couldn’t be happier with the service she provided. I wouldn’t hesitate to recommend her. Thank you Vicky.

1 de fevereiro de 2025
Opinião espontânea

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