Webbs Garden Centres Opiniões 

340
•
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Bit disappointed after reading good reviews of plants delivered. Haven’t used these people before and was quite upset to receive my patio rose covered in leaf mildew with dead roses still attached no... Ver mais

Classificada 5 em 5 estrelas

First class, I ordered a recliner set which had sold out at my local garden centre. I paid my dues online with Webbs with a certain amount of trepidation. However I’ve just received my reclining set t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

bought a Daphne, 2L pot, delivery to NE Scotland. Arrived promptly, a bigger plant than I'd expected in peak health, and packing was brilliant .. plant completely undamaged, still in pot with all comp... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

It would be polite if at least this company could respond to e-mail enquiries, why bother having a dedicated e-mail address for this purpose if no-one ever responds? I have written several e-mails ov... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Centro de jardinagem

Escrito pela empresa

Webbs Direct is the online garden centre of Webbs Garden Centres, The Midlands' premier Garden Centre. Situated in the heart of Worcestershire, Webbs can provide everything you need for a dream garden. From great quality shrubs, perennials and bedding ...


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

340 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 64% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(340)

80 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

We needed a Golden Anniversary rose

We needed a Golden Anniversary rose, with none available locally, so Googled it. We ordered from Webbs Garden Centres, and received feedback on progress of order, and then delivery. Excellent service, and the rose arrived well protected and looked after. Would happily order again. Thank you
John Bulger

16 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent communication from Andy &…

Excellent communication from Andy & Julie throughout our pre-buying, buying & delivery process. They are an asset to the business and we'd have no hesitation about buying from Webbs again thanks to their efforts.

5 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent plants by mail-order

'Just had three hostas delivered. From ordering to delivery was extremely quick. The plants were lovely specimens and appropriate in size for 3 litre pots. They were packaged extremely well and arrived completely unscathed. I am very pleased.

11 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t seem to like none white people

Don’t seem to like none white people. The lady who served me was extremely rude. Avoided eye contact during our transaction, yet proceeded to tell white customers to have a good day. Will never visit there again.

3 de julho de 2024
Opinião espontânea
logótipo da Webbs Garden Centres

Resposta da Webbs Garden Centres

Hi Amanda, thanks for getting in touch and sorry for the delay. Can you email us with more information please - which till/department, when you visited and whether you have a name of who served you? Webbs is committed to treating everyone equally and with the same attention, courtesy and respect regardless of their race or ethnicity. We are very sorry that you felt on this occasion you were not treated respectfully and would like you to get in touch at customers@webbs.co.uk so we can reassure you. Many thanks, Sarah

Classificada 5 em 5 estrelas

It was so good to have such a friendly…

It was so good to have such a friendly person pick up the phone immediately when I called customer service. Although I couldn’t be put through immediately to the department I needed, I was called back within a few minutes. I missed that call so customer service sent me an email giving me an update on my order. Just what I wanted. Delivery very quick and staff knowledgeable, professional and friendly. Thank you to the team and I will definitely use Webbs again!

2 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great service from beginning to end

I placed an order for 8 lamb's ears potted plants. The item was tracked and I received a precise one hour delivery slot confirmation from DPD. I was sceptical about ordering plants for delivery because I thought they may arrive damaged. I am pleased to say I was completely wrong! The plants were beautifully individually wrapped in recyclable paper tape and packed neatly into cardboard boxes - top marks for sustainability and taking the time to do this. The plants themselves were exactly as pictured and described - vibrant, soft, mature and ideal for planting.

They were delivered promptly and at a fantastic discounted price. Webbs is now my go to place for plants and I am not going to be visiting my local garden centres any time soon.

Thank you Webbs for such a pleasent experience and please keep up the fantastic work! Highly recommended.

25 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely Delghted!

My plants were delivered yesterday and I am absolutely delighted. The quality, size and, even the packaging they were in all surpassed my expectations.
Many thanks

30 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect plant, great service what’s not to like!

This was my first order with Webbs Direct and I am blown away with the order!
I ordered a Clematis “Guernsey Cream.”
The Clematis is super healthy a great size and is brilliant value for money!
I have over 35 years of gardening experience and I have never received such a fabulous plant that was ordered online!!
It was delivered within 5 working days, the packaging was brilliant which meant the plant was really well protected in transit too.

If only all online plant retailer's took a leaf (pardon the pun) out of the Webbs Direct book there would be happy customers all round.

I cannot recommend them enough !!

31 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Food Hygiene

My wife and I are regular visitors to the branch at Droitwich and always have been very happy with the experience.
Unfortunately today because of problems with customer services ( subsequently resolved) we were encouraged by staff to go to the coffee shop to wait.
Upon buying drinks and food we seated ourselves but unfortunately at various junctures at least 5 dogs were in the cafe with their owners. At least two of the owners allowed their pets to jump up to the tables which we considered unhygienic and ruined our experience
My wife and I are dog lovers but feel that they have no place in food premises
Jack Yates

27 de maio de 2024
Opinião espontânea
logótipo da Webbs Garden Centres

Resposta da Webbs Garden Centres

Hi Jack, thanks for your feedback. We do not allow dogs in our main restaurant and food hall, so this might be more to your preference. Before we had a cafe that accommodated dogs, we had overwhelming requests for it as there is a vet on-site and a large pet department. We do have signage at the entrance saying that 'well-behaved' dogs only are welcome, but perhaps we can clarify that further. Many thanks.

Classificada 5 em 5 estrelas

Wow 👌 first class

Wow! Just received my order of 3d blue steel Osteospermums 💙 Webbs direct deserve 10 stars just for their packaging 📦 so much care has been taken to get these to you in perfect condition. The plants are gorgeous, very healthy & in bloom, they are absolutely perfect. Thank you, wonderful service, wish I could post a picture so you could see how good they are.

23 de maio de 2024
Opinião espontânea
logótipo da Webbs Garden Centres

Resposta da Webbs Garden Centres

We are so glad that you are happy with your order.

Classificada 5 em 5 estrelas

Webbs Customer Service outstanding

We Recently ordered a Garden furniture set from this company which unfortunately wasn’t what we wanted, however the customer service from this company is absolutely fantastic, from the order confirmation, dispatch information and delivery 5 star plus !
The Refund was issued immediately and I would definitely shop with them again ,
It’s a pity we don’t have more company’s with such excellent customer service well done Webbs ! and thank you so much

21 de maio de 2024
Opinião espontânea
logótipo da Webbs Garden Centres

Resposta da Webbs Garden Centres

Thank you so much for taking the time to write this lovely review.

Classificada 5 em 5 estrelas

Ordered some plants online

Ordered some plants online. It ended up being a complicated order. They delivered a great service

18 de maio de 2024
Opinião espontânea
logótipo da Webbs Garden Centres

Resposta da Webbs Garden Centres

Thanks so much for the great feedback

Classificada 5 em 5 estrelas

Fantastic!!!!!!

Fantastic!!!!!!! I have recently made two different purchases online with Webbs and everything was perfect. The plants arrived in excellent condition within a couple of days (both times) and very well packed, the courier they use DPD is very good and the prices are very fair compared to other retailers. Will definitely recommend and keep coming back here. Thank-you

14 de maio de 2024
Opinião espontânea
logótipo da Webbs Garden Centres

Resposta da Webbs Garden Centres

Thank you so much for this lovely feedback.

Classificada 1 em 5 estrelas

Its mid May and time to buy our bedding…

Its mid May and time to buy our bedding plants for hanging baskets so go the biggest garden centre in the area for good choice...or maybe not. Not a great deal to choose and not reasonably priced either. Never mind, lets drown our sorrows in a cuppa and cake as its just after 4pm. More choice in a war ravaged third world country with staff talking to each other rather than seating customers as requested by a sign on entry to restaurant. Lets try the takeaway section but nobody serving with people already waiting with one saying "Its alwys the same every time we come here". So off to the tills to pay for the few plants we did get to start our planned planting. All were in the same multibuy 'offer' but the guy operating the till decided to slowly scan each one rather than count them in the trolley. Lets go home stopping at Tesco to get a badly needed treat...and they had stock and someone serving with a friendly manner....maybe we shouldnt give up just yet !!

16 de maio de 2024
Opinião espontânea
logótipo da Webbs Garden Centres

Resposta da Webbs Garden Centres

Hi Andrew,

Thank you for your feedback here and elsewhere.

We have a huge choice of bedding plants, some for instant impact and some to grow on. We also grow many bedding plants at our own nursery in Wychbold. We can only think that as these are situated in several places, you may not have seen the full range. Any one of our staff would have been happy to assist you in locating the plants you were hoping to find.

Despite raw material cost increases and wage inflation increasing dramatically in the last few years, we have held off increasing prices and we are in line or cheaper than many competitor garden centres. We are also known for our quality as many of the reviews here confirm.

With regards to our restaurant, we have at least 6 different options of cakes/bakery items to choose from and two pages of desserts on our menu.

At 4 pm there should have been a minimum of 3 team members in the food hall, we apologise if you found this not to be the case.

If you email us with what plants you were specifically trying to locate, we can check stock and come back to you - the email is customers@webbs.co.uk

Kind regards,
Sarah


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