WelloralabsOpiniões 

Resposta da Welloralabs

19/01/2026

Hello,

Thank you for sharing your experience. We take concerns like this very seriously, and we’re truly sorry for the frustration this situation has caused.

We want to be absolutely clear: we do not intentionally enroll customers into any membership without an order or customer action. Any recurring charge in our system is always tied to an order or checkout interaction.

That said, we understand that billing issues can sometimes occur due to:

Accidental checkout selections

Technical errors

Unauthorized use of payment information by a third party

We respect your decision to work with your credit card provider, and we are fully cooperating with any investigation. Our team is also happy to review this internally to ensure:

Any associated subscription is fully canceled

No future charges occur

Any necessary refunds are properly addressed

We kindly invite you to contact us directly at [support email] so we can review the matter in detail and provide clarity.

We appreciate your feedback, as it helps us improve our systems and ensure transparency for all customers.

Sincerely,
Customer Support Team

Resposta da Welloralabs

19/01/2026

Hello,

Thank you for bringing this to our attention. We’re very sorry for the confusion and concern this situation has caused.

We want to clarify that we do not intentionally charge customers without an associated order or checkout action. Any recurring charge in our system is tied to a prior transaction or enrollment during checkout.

We understand that experiencing a charge you don’t recognize can be alarming. In some cases, this may be related to:

An incomplete or accidental checkout selection

A temporary website or system error

Unauthorized use of payment details by a third party

If you experienced difficulty accessing our website, we sincerely apologize — this may have been due to a temporary technical issue.

We encourage you to contact our support team directly at [support email] so we can:

Immediately review the charge

Cancel any associated subscription

Ensure no further charges occur

Assist with any applicable refund

We also respect your decision to contact your bank and will fully cooperate with any investigation if needed.

Thank you for your feedback — it helps us improve and ensure transparency for all customers.

Sincerely,
Customer Support Team

Resposta da Welloralabs

19/01/2026

Hello,

Thank you for sharing your experience. We’re truly sorry for the frustration this situation has caused, and we appreciate you bringing it to our attention.

We want to clarify that the recurring $29.99 charge is related to an optional membership or service add-on that may be selected during checkout. That said, we understand that the presentation may not have been clear enough, and for that we sincerely apologize.

What’s most important is that we do not want any customer to be charged for something they do not wish to have.

We would like to confirm the following:

Your membership can be fully canceled immediately

Any incorrect or unwanted charges can be reviewed and refunded

We will ensure no further charges occur

Please contact our support team directly at [support email] with your email address or order details, and we will prioritize resolving this for you as quickly as possible.

Your feedback is extremely valuable and helps us improve clarity and transparency for all customers. We’re committed to making this right.

Kind regards,
Customer Support Team

Resposta da Welloralabs

10/09/2025

Hi Tara,

We’re sorry for any confusion or concern this has caused. It looks like a membership was activated with your order, but please rest assured we have cancelled your membership and issued a full refund of the charges. The funds should appear back in your account within a few business days.

If you have any further questions or need additional support, please reach out to us at hello@welloralabs.com
so we can assist you directly.

Warm regards,
Sophie – Customer Support Team

Resposta da Welloralabs

25/08/2025

Hello,

We’re truly sorry to hear about the frustration this has caused you. We completely understand how concerning it feels to see a membership charge you didn’t expect.

Please rest assured that your membership has now been fully cancelled so there will be no further charges, and any fees that were billed have already been refunded in full to your original payment method. Depending on your bank, refunds may take 3–7 business days to appear.

The membership program is meant to provide ongoing discounts and benefits, but we recognize that the checkout process can sometimes be unclear. We are already making improvements to ensure this information is more transparent for all customers going forward.

We deeply regret the stress this caused and thank you for bringing it to our attention — your feedback helps us make the experience better for everyone.

Kind regards,
Customer Experience Team

Resposta da Welloralabs

18/08/2025

Thank you so much for your kind words! We’re thrilled to hear that your issue was resolved quickly and that Gabriel delivered the stellar service you deserve. We’ll make sure to share your feedback with him — it means a lot to our team. We’re grateful for your trust and support, and we’re always here whenever you need us! 💙

— Customer Experience Team, Wellora Labs

Resposta da Welloralabs

8/09/2025

Hello Holly,

I’m very sorry to hear about your experience and I completely understand your frustration. Please know it has never been our intention to cause any stress or confusion.

With only your first name I’m unable to locate your account, but we are fully available to resolve this for you right away. Could you kindly contact us at hello@welloralabs.com
with your email or order number so we can review your case, cancel any active memberships, and assist you further?

We sincerely regret the inconvenience this has caused and truly appreciate the opportunity to make things right.

With sincere apologies,
Sophie
Customer Support Team

Resposta da Welloralabs

Publicada a 17/08/2025

Hello,

We’re very sorry to hear about your experience. We understand how frustrating it must have been to feel unhappy with the product and to see unexpected charges. After reviewing your account, we can confirm that your membership has been fully cancelled and no further billing will occur. Any related charges have been refunded or voided.

Our goal is never to cause stress — the VIP program is optional at checkout, and we’re working on making this much clearer to avoid misunderstandings.

If there is anything still unresolved, please contact us directly at hello@welloralabs.com so we can personally review your case and ensure you are fully taken care of.

Thank you for bringing this to our attention — your feedback helps us improve.

Kind regards,
Customer Experience Team
Wellora Labs

Resposta da Welloralabs

14/08/2025

Hello Annaliese,

We’re truly sorry to hear about your experience and for any frustration this has caused. We’ve reviewed your account and confirm that your VIP membership has been permanently cancelled, ensuring no future charges. All related fees have been voided/refunded, and there is no active subscription in your name.

Our VIP program is completely optional at checkout, and we understand how it could be missed. We’re actively improving our checkout messaging to make this even clearer for all customers.

If there is anything still unresolved or if you’d like us to confirm your refund details directly, please contact us at hello@welloralabs.com and we’ll make sure to address it promptly.

We value your feedback and are committed to improving both our products and customer experience.

Kind regards,
Customer Experience Team
Wellora Labs

Resposta da Welloralabs

14/08/2025

Hello Jennifer,

We’re sorry to hear about your experience and truly regret the frustration this caused. After reviewing your account, we confirm that your VIP membership has been permanently cancelled and no further charges will occur. Any duplicate item charges have also been addressed according to your chosen option.

We want to clarify that our VIP program is completely optional at checkout and can be deselected before placing an order. We’re actively improving our checkout process and product handling to prevent similar situations in the future.

We would like to resolve any remaining concerns directly — please reach out to us at hello@welloralabs.com so we can review your order in detail and ensure you are fully satisfied.

Thank you for your feedback — it helps us improve our service and product experience.

Kind regards,
Customer Experience Team
Wellora Labs