OVERSEAS RIP OFF CHINESE COMPANY Total fraud, how are businesses like this allowed to trade? This on line business has now got totally out of hand. Intention to deceive is their aim. I was dealing... Ver mais
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The clothes I ordered from Weston and Finch finally arrived but were of a low quality material and were very shoddily made. The stitching on the skirt hem looks like it was done by a child, with th... Ver mais
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Overall, I had a great experience. The product was lovely and exactly as described. While shipping took a little longer than expected, customer service was responsive and helpful throughout which real... Ver mais
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The coats are of good quality and the fit is quite good too. However, there is no sizing guide available on the webpage and this makes purchases a guess work. From purchase to delivery to Malaysia tak... Ver mais
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Informações sobre a empresa
Escrito pela empresa
If you ever have questions about sizing, delivery, returns, or anything else, our support team is here to help. You can reach us anytime at: sales@westonfinch.com We genuinely appreciate every piece of feedback — it helps us build a better brand for you and all our customers. Thank you for being part of the Weston & Finch community. ❤️
Informações de contacto
Estados Unidos da América
- +1 (800) 889-4749
- sales@westonfinch.com
- westonfinch.com
2,7
Mau
52 opiniões
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Ordered shoes - quality terrible
Ordered shoes, they arrived in a plastic bag and quality was awful. Cheaply made and bad fit. You live and learn
14 de abril de 2026
Opinião espontânea
OVERSEAS RIP OFF
OVERSEAS RIP OFF
CHINESE COMPANY
Total fraud, how are businesses like this allowed to trade? This on line business has now got totally out of hand. Intention to deceive is their aim. I was dealing with another company until I checked my PayPal transactions. So it's easy to operate as a rip off. What a joke.
7 de abril de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Brenden,
We’re very sorry to hear about your experience and understand your frustration.
We take all feedback seriously and do not aim to mislead or cause any inconvenience to our customers.
We would really appreciate the opportunity to look into this further and resolve any concerns you may have. If you’re open to it, please contact our customer care team at sales@westonfinch.com and we will do our best to assist you promptly.
Thank you for taking the time to share your feedback, and again we’re truly sorry for the experience you’ve had.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Excellent customer service
Excellent customer service; responsive and professional. Appreciated.
26 de março de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Paul,
Thank you so much for your lovely review! We’re delighted to hear that our team was able to provide responsive and professional service. Knowing that our efforts made a positive impact really brightens our day.
We can’t wait to assist you again in the future!
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Do no purchase clothes from this company!
The clothes I ordered from Weston and Finch finally arrived but were of a low quality material and were very shoddily made. The stitching on the skirt hem looks like it was done by a child, with threads sticking out and over stitching etc. The sizing is completely wrong for the North American market. I ordered a large and worried it would be too big (I am a size 10). What arrived would be too small for a young girl.
I am very disappointed with the clothes and the Seller.
I have given up trying to return the items as W&F makes it impossible to navigate the return process.
23 de março de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Jo,
We’re very sorry to hear about your experience and understand your frustration. It’s disappointing that the items did not meet your expectations in quality or sizing. We truly appreciate you taking the time to share your feedback, as it helps us improve.
If you’d like assistance with your return or have any questions, please contact us directly at sales@westonfinch.com
We’d be happy to help make things right.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
The product shown in the photo looks…
The product shown in the photo looks very different than what I received in the mail ( leather boots). You can see that those boots are made poorly, and I am not sure about the quality of the leather. It seems to me that the leather is far from being quality leather. This is definitely spam. Do not buy. Those are just made-in-China or somewhere else in Asia boots; you can get them much less expensively anywhere in the world. There is no brand mark anywhere on the shoe. Don't spend the money, this website and company are just another spam.
20 de março de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Roberta,
Thank you for sharing your feedback. We’re truly sorry to hear that the boots didn’t meet your expectations, this is far from the experience we want our customers to have.
We really appreciate you bringing this to our attention, and your input will help us continue improving our products and quality. Thank you for taking the time to let us know.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
My order was nearly a month ago
My order was nearly a month ago. I have received a few emails about the product being 'in transit' for 3 weeks.
The support team was very responsive, but still no delivery. I would never purchase anything from them again.
20 de março de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Richard,
Thank you for sharing your experience. We’re truly sorry that your order has taken so long to arrive and understand how frustrating this must be.
We’re glad our support team could respond quickly but we know that doesn’t make up for the delay. We’re committed to improving our shipping to ensure timely delivery for all future orders.
We truly appreciate your patience and for taking the time to let us know.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
I ordered a size 10.5 male shoe
I ordered a size 10.5 male shoe, arrived about 6 weeks! The shoes might fit a 10 year old, absolute wrong size sent. They now want me to pay for restocking, return shipping. Horrible company stay away
9 de março de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Brian,
Thank you for sharing your experience. We're sorry that the sizing was not as expected and that this caused frustration. We completely understand how disappointing this must be.
We take your feedback seriously and will use it to improve our fulfillment and shipping processes to help prevent similar issues in the future. We truly appreciate you taking the time to let us know.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
I had my concerns about the size and…
I had my concerns about the size and customer service always answered my emails trying to help.
15 de março de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Roman,
Thank you for sharing your experience! We’re so glad we could help address your concerns and assist you with sizing. Your feedback means a lot and we appreciate you taking the time to let us know.
We look forward to serving you again in the future.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Rich suede....yeah no...these boots are…
Rich suede....yeah no...these boots are made of fake suede and plastic...absolutely cheap chinese garbage....I wish I had read the reviews....old navy has better quality boots then these...
3 de março de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Nancy,
We’re sorry to hear the boots didn’t meet your expectations. We completely understand how disappointing that can be.
Our goal is for every customer to be happy with their purchase and with our 30-day return or exchange policy, we’d love the opportunity to make this right for you.
Please reach out to our team at sales@westonfinch.com and we’ll gladly assist you.
Thank you for sharing your feedback, it helps us improve.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Horrible quality and horrible…
Horrible quality and horrible packaging!
Worst company ever ? Don’t waste your money ! I purchased two pairs of boots, they came in a cheap plastic bag rather than in a box , the boots were dented , and deformed from poor quality shipping.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Alicia,
We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback.
To help reduce shipping costs and minimize environmental impact, we’ve opted for secure, lightweight packaging for some shipments, particularly for international orders. We’re continually reviewing our packaging practices to improve the balance between protection, presentation and sustainability.
We’ve also responded to your email regarding your return request and would be happy to assist you in resolving any issues with your order. Please don’t hesitate to reach out if there’s anything more we can do to help.
Thank you again for your feedback. We truly value it and hope to have the opportunity to make things right.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Do not buy shoes here
Boots were very poor quality, despite being advertised as being made from 'fine leather.' Zipper broke AND sole separated but I couldn't get a refund because their 30-day return window was past. Wore them 5 times before they fell apart. Multiple emails with their support center, sent pics and order info and was offered a replacement of the same pair. I don't want another pair of junky boots. Then they just stopped replying. Don't buy here, complete waste of money.
21 de janeiro de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi SLB,
Thank you for taking the time to share your feedback. We’re truly sorry to hear how disappointing this experience has been for you.
Our products are made to meet strict quality standards, and concerns such as those you’ve described are not typical. We would appreciate the opportunity to review your case in more detail to better understand what may have occurred.
Please contact us at sales@westonfinch.com
with your order number and clear photos of the issue so our team can assess the matter and advise you on the next steps.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
This company appears to be a scam
This company appears to be a scam. I ordered a pair of shoes in December. They sent me an email on 4 February saying there was a delivery delay. That was the last I heard and nothing has arrived.
They have replied to this post with an email asking for personal details which is another red flag.
Updating this post as at 5 March. Still no delivery. The company asked me to contact them at support@westonfinch (.com) This email address does not exist.
Avoid!
19 de fevereiro de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Jeremy,
We’re very sorry to hear about your experience and completely understand your frustration. We have reached out to your email to confirm the correct shipping address so your order can reach you safely.
Requesting confirmation of shipping details is standard practice to prevent lost or misdelivered packages.
We’ve also received your email and have arranged for your order to be reshipped. Once it has shipped, we will send you the tracking number immediately.
We sincerely apologize for the confusion and delay. Our correct email address is sales@westonfinch.com and we appreciate you bringing this to our attention.
Thank you again for your patience and understanding. We’re very sorry for the inconvenience this has caused.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Their women's boots are the best I ever
Their women's boots are the best I ever had. Shipping was fast and customer service friendly!
10 de fevereiro de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Ashley,
Thank you so much for your amazing compliment and thoughtful review!
We’re so glad your order arrived quickly and that you had a great experience with our customer service team. Your support truly means a lot to us and we look forward to serving you again soon.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Joanie was really helpful
Joanie was really helpful! She responded quickly to my questions and made my experience wonderful.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Harold,
Thank you so much for your kind words! We’re so happy to hear that Joanie was able to assist you and make your experience a positive one. We’ll be sure to pass along your compliments to her, she’ll be delighted!
We look forward to helping you again in the future.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
They have new designs almost every
They have new designs almost every week, so I have to keep shopping. :)
3 de fevereiro de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Rose,
Thank you for taking the time to share your thoughts. We’re delighted to hear that you enjoy our new designs each week. It’s wonderful to know our collections bring you joy and we truly appreciate your continued support.
We look forward to sharing even more styles with you in the weeks ahead.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
No customer service and crappy products
I ordered a pair of boots in size 9. They came and they’re about a 7 1/2. The quality of the materials used in making the boots is very cheap. While there is an 800 number posted on their website, it goes to a recording and no one ever responds. It tells you to send an email to which they send you down a rabbit hole of constant mirage never addressing issue or providing information that you need to return the item. Because the item never arrived at the time that it was supposed to arrive, it came while I was out of the country and I did not get the item until I returned, which means that it went past the 30 days return Window. This company is a scam. Do not under any circumstances spend your money trying to do business with them. They spent all their money on photographing and making their items look good when in fact, they’re nothing but cheap junk.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Peggie,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We regret that the boots didn’t meet your expectations in terms of quality and that delays in communication made the return process more difficult than it should have been. This is not the experience we want for our customers.
We take feedback like this seriously and are actively reviewing both our sizing checks and customer support processes. Our return reviews typically take 1–3 business days and we sincerely apologize that this timeframe and the return details were not communicated more clearly. Your feedback helps us improve and we appreciate you taking the time to share it.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
SHADY BUSINESS PRACTICE
The boots arrived in packages, not boxes. They look cheap and smell extremely high of chemicals. I initiated a return and it showed the return address screen for a moment. After following all the prompts for the return an email was generated but it did not contain the address for the return to be shipped to. AI Chat would not help and I was instructed to send an email to sales@ and they have not responded. There is no place on their website that gives this address. I do not appreciate businesses that make it extremely difficult to return inferior products.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Weston & Finch
We’re very sorry to hear about your experience and we sincerely apologize for the frustration this caused. This is certainly not the experience we want any customer to have.
Regarding the packaging, to help reduce shipping costs and minimize environmental impact, some orders are shipped in secure, lightweight packaging rather than traditional shoe boxes, particularly for international deliveries. We understand how this may have been disappointing and appreciate you sharing your feedback.
Our return process typically takes 1–3 business days to review, and we sincerely apologize that this timeline and the return details were not communicated clearly. We also regret the confusion caused by the missing return address and any delay in receiving a response from our support team.
We would like to clarify that we do honor refunds in accordance with our return policy, and we’re sorry if this was not made clear earlier. We would welcome the opportunity to resolve this directly and encourage you to contact us at sales@westonfinch.com with your order number so we can assist you promptly.
Thank you for taking the time to share your concerns.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
They have so many nice boots that I
They have so many nice boots that I can't choose, just made my third order.
1 de fevereiro de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Freyja,
Thank you so much for your continued support! We’re thrilled to hear you’re enjoying our boots collection. It truly makes us smile knowing you keep coming back and appreciate the styles we create.
If you ever want suggestions on new styles or need any assistance with an order, please don’t hesitate to reach out. We’re always happy to help!
Thank you again for taking the time to share your experience.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Ordered a coat and some really good
Ordered a coat and some really good looking sneakers. Delivery was fine and without issues.
1 de fevereiro de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Pamela,
Thanks so much for taking the time to leave a review. We're so happy to hear your coat and sneakers arrived safely and that you’re enjoying them. Your support means a lot to us and we look forward to serving you again soon!
If you ever need any assistance or recommendations, we’re always here to help.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
I really like their boots collection
I really like their boots collection. I already ordered multiple items, love them!
1 de fevereiro de 2026
Opinião espontânea
Resposta da Weston & Finch
Hi Zara,
We’re so happy you love your boots! Thanks for your orders and for being such a loyal fan of our collection. Your recommendation and support mean a lot to us, and we look forward to serving you again in the future!
If you ever have any questions or need assistance, we’re always here to help.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
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