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Westwing Opiniões 7

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TrustScore: 4 em 5

3,8

Loja de móveis
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Informações sobre a empresa

  1. Loja de móveis
  2. Loja de mobília para quartos
  3. Loja de móveis para cozinha
  4. Loja de Iluminação
  5. Loja de mobília para sala de estar
  6. Loja de mobília ao ar livre

Escrito pela empresa

At Westwing, you’ll find everything you need for a beautiful home. We offer a curated selection of brands and products at exceptional prices, alongside daily interior design tips and inspiration. Enjoy shopping and discovering something new every day!

Informações de contacto

3,8

Bom

TrustScore: 4 em 5

7 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 5 em 5 estrelas

Solid oak table perfection

We had a solid oak table delivered today. The table is stunning just as pictured and looks and feels incredibly high quality. The service from the start was amazing - I rang customer service to ask a few questions and they were both knowledgeable and followed up - so rare to find this level of service anymore. The delivery team were great - we had Jason and Bogdan, very friendly and professional - they introduced themselves and had a look at the area we wanted the table before brining it in - it’s these little things that make all the difference. I can’t rate this company high enough they are setting a benchmark in high end furniture delivery and I’m here for it. Thanks to the whole team.

8 de abril de 2026
Opinião espontânea
logótipo da Westwing

Resposta da Westwing

Dear Lauren,

We're happy to hear that you are pleased with your solid oak table. It's great to know that you found the service and delivery to be professional and helpful. We appreciate you taking the time to share your experience, and we hope to see you again soon at Westwing!

Warm regards
The Westwing Team

Classificada 5 em 5 estrelas

Bought some coasters from that were…

Bought some coasters from that were beautiful sadly one was damaged I forwarded a picture got a super quick response and was given a generous part refund back great communication aswell

2 de abril de 2026
Opinião espontânea
logótipo da Westwing

Resposta da Westwing

Dear Thomas,

We're happy to hear that you found the coasters beautiful and that our communication was helpful. We appreciate you bringing the damage to our attention and are glad we could resolve it for you. Thanks for your feedback!

Warm regards
The Westwing Team

Classificada 1 em 5 estrelas

Do not recommend purchasing from Westwing



Since ordering the Sofia sofa from Westwing, we have faced continuous troubles and challenges:
- After waiting 9 weeks for this sofa we received it broken in several places and completely unusable
- The delivery service is highly unreliable. The delivery was initially delayed by a week as the driver did not show up on the agreed date and did not inform us of this unilateral change, despite us staying home from work to receive the sofa. For the retrieval of the broken item, here again we waited a full day at home for them to come pick it up as agreed and the delivery service never showed up, which means that we had to inconveniently be on home office twice for nothing. It also seems that we were responsible for repacking such a big item for it to be sent back, which is highly inconvenient and puts yet another burden on our shoulders for a product we received broken.
- Despite several outreaches to westwing customer service via phone calls and email, we still do not have any answer or clear information on a timely replacement (as we do not wish to wait another eight weeks) or refund process. Customer service is misleading, telling us they’ve created tickets to expedite a replacement, that they will provide an answer in writing (which we are still waiting for days later) or scheduled a specific time for pick up which then seem to not appear in our files.
- We are stuck with a big sofa and dusty wrappers in the middle of our living room for more than a week with no clear way forward.
We will not be ordering from Westwing again after this highly disappointing and frustrating experience and would not recommend for anyone to order this sofa as despite the high price point the quality is very poor

18 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great company

Ordered 12 wine glasses in two boxes, one of them was broken.
They refunded the whole box of 6.
They also offered me a sorry voucher.
Excellent, quick service. Fully recommend them.
I shall definitely buy again.

25 de março de 2026
logótipo da Westwing

Resposta da Westwing

Dear Elena, thank you so much for your review. We're sorry to hear about the damage to one of the glasses and hopefully the rest are settling in nicely! We look forward to seeing you again!

Warm regards
The Westwing Team

Classificada 3 em 5 estrelas

I placed my order almost a month ago


⸻

I placed my order almost a month ago and had multiple issues that required a lot of back-and-forth emailing to resolve. I finally received a positive response acknowledging the problems and providing a resolution. Although a resolution was provided, there was no explanation into what had happened or clarification whether I will still be receiving my order.

23 de março de 2026
Opinião espontânea
logótipo da Westwing

Resposta da Westwing

Dear Rachel

We'd like to apologise again for the inconvenience that this delivery issue caused. A replacement order for the missing items is now on the way and should be with you soon. We hope that everything settles into your home well and that we can welcome you back to Westwing again.

Warm regards
The Westwing Team

Classificada 5 em 5 estrelas

Excellent product quality and smooth delivery experience

I had a great experience with my order. The delivery was smooth, punctual, and well-organized, with regular updates that kept me informed every step of the way. It made the whole process very convenient and stress-free.
I was already familiar with Westwing products from Germany. I love the design of the products, and the quality is excellent as well. I would absolutely order again and am very happy that the products are now available in the UK too.

13 de março de 2026
Opinião espontânea
logótipo da Westwing

Resposta da Westwing

Dear Constanze,

We're happy to hear that you had a great experience with your order! It's wonderful that the delivery was smooth and punctual. We appreciate your feedback regarding our product design and quality, and just like you, we're excited that we're now available in the UK.

Thank you for sharing!

Your Westwing team

Classificada 5 em 5 estrelas

Beautiful Items

Really great collection of items to choose from online! I'd seen some Westwing products in their store in Germany when I was last visiting, so really glad to finally have them selling in the UK :)

6 de março de 2026
logótipo da Westwing

Resposta da Westwing

Dear Talitha,

Thank you so much for the kind words! We’re thrilled to hear you’re enjoying our online collection. It’s wonderful to know you first discovered us in Germany, we’re just as excited as you are to be available in the UK! Happy shopping, and we hope to see you again soon.

Your Westwing team

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