Wheelsmartlondon Opiniões 82

TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent service explained all my options wheel’s ordered and fitted in good time top bunch of guys will not hesitate to use again thanks for you top service

Classificada 5 em 5 estrelas

Fantastic company to deal with! Decided to buy a second set of alloys for winter tyres and found a suitable refurbished genuine BMW set on their website. Ordered them and had them within 24 hours whi... Ver mais

Classificada 5 em 5 estrelas

Excellent service ordered on web site on line after a telephone conversation to answer some questions and collect a day later … great prices brand new boxed 22” turbines Range Rover diamond cut Alloys... Ver mais

Classificada 5 em 5 estrelas

These guys really communicated things clearly to me knowing I’m someone who doesnt know so much about cars as it isn’t my industry. Beautiful showroom full of alloys, I wanted them all! A busy place w... Ver mais

Informações sobre a empresa

  1. Loja de rodas
  2. Oficina de carroceria
  3. Bate-chapa
  4. Serviço de restauração de automóveis
  5. Fabricante de pneus
  6. Loja de pneus usados

Escrito pela empresa

Wheel Smart specialise in refurbishing alloy wheels, including scuff damage repair, colour changes and custom designs.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

82 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

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Classificada 5 em 5 estrelas

Excellent service

Excellent service explained all my options wheel’s ordered and fitted in good time top bunch of guys will not hesitate to use again thanks for you top service

10 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The guys were great!

The guys were great. Sorted my BMW wheel which had some real damage for a great price, fitted a 2nd hand tyre and even did a little touch up on another wheel rim. Highly recommend

23 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great product,great service

Wheelsmart gave me a prompt response with helpful advice to my query about the suitability of the rims I wanted to purchase.
The purchase was easy and the rims arrived nicely packed when they were expected.

14 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

‘Wheel Smart’ Diamond Cutting

‘Wheel Smart’ diamond cut all my 4 wheels only 36 months ago. I do very little annual mileage, handwash & look after my car (including the wheels) diligently.
It is therefore very disappointing and frustrating that my alloys now look very tarnished once again after such a short time! ‘Wheel Smart’ only give 6 MONTHS' WARRANTY on their work, which is far less than some other repairers out there on the market.
‘Wheel Smart’ have only offered me a very small discount on what would be my second full set of wheel re-cuts.
I’m conclusion, the work done on my wheels has not lasted, probably due to not having a good enough final protection powder coating of lacquer on the wheels.
Without a satisfactory solution from ‘Wheel Smart', I will be taking my future business elsewhere for both a better price, a longer warranty and ultimately for a better level of customer service!
Very disappointing and I will never again deal with ‘Wheel Smart' for any current or future work on any of my vehicles or my extended family's vehicles.
Mr Graziano Iacomelli

18 de abril de 2025
Opinião espontânea
logótipo da Wheelsmartlondon

Resposta da Wheelsmartlondon

Thank you for taking the time to leave your feedback. We’re sorry to hear you’re unhappy with your experience.

We’d like to clarify that we offered a £80 discount on a full diamond-cut refurbishment—before even inspecting the wheels in person—as a goodwill gesture, despite the original work being completed over two years outside of the warranty period.

We also took the time to explain the common causes of corrosion on diamond-cut alloys, which can occur regardless of annual mileage or careful maintenance. Unfortunately, even small chips or kerb marks can compromise the lacquer and allow moisture to creep in, which is a well-known limitation of this type of finish across the industry.

While our 6-month warranty is standard and in line with many other reputable alloy specialists, we understand that expectations can vary. We genuinely regret that our offer didn’t meet yours, but we did make every reasonable effort to assist and address your concerns professionally.

We wish you all the best with your future vehicle maintenance.

Classificada 4 em 5 estrelas

Golf r petoria 19"

Really happy with the wheels although my locking wheel key won't fit inside the hole therefore had to purchase new nuts and caps

19 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

Went to the showroom to change a full set of alloys on my BMW. The boys were really helpful and supported my decision making to ensure I ended up with he best possible results. Price was really reasonable as well so no complaints.

24 de janeiro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Poor online shopping experience. Wish I hadn’t bothered

I first contacted Wheel Smart over Instagram and they were very helpful in terms of giving quotes and suggestions for what would be best for me. I was asked to shop at their site in London but as a Birmingham resident that works full time this was not possible. In hindsight I wish I did just come in store as the future problems would have been avoidable. I proceeded to make my order online with the generous promotional discount of £100 for Black Friday and free shipping.

I do appreciate the customer care at this point as I was contacted over email to confirm my purchase so that the alloys would fit my car.

Within 2 weeks I had received a set of alloys which were a different colour and make to the ones advertised on the website. This is a disappointment as I was looking forward to putting my newly purchased alloys on my car for a special event upcoming.

The customer care was quite swift with admitting fault with the incorrect delivery and were able to start the process to return these and deliver the correct ones which did arrive within a week. The package that arrived directly from the supplier was missing the centre wheel caps and I had to contact the support again to request these. A week later they had arrived too.

This whole ordeal was below my expectations and makes it difficult for me to recommend others to use their online service. This is a shame as I have colleagues which have bought alloys from the physical store and had little to no issues in the past. Overall my experience was a real put off for me to use them going forward again.

11 de dezembro de 2024
Opinião espontânea
logótipo da Wheelsmartlondon

Resposta da Wheelsmartlondon

Thank you for taking the time to share your experience. I’m sorry to hear that your order didn’t go as smoothly as we would have hoped, and I completely understand your frustration.

When you reached out about receiving the incorrect set, we immediately took steps to rectify the situation. As I mentioned during our communication, resolving the issue would take a little longer because the items were coming from two different suppliers and we needed to wait for the incorrect set to be collected before dispatching the correct ones. This is a standard procedure for high-value items, but I do appreciate that this added inconvenience is not your responsibility, and for that, I apologise.

While I’m glad we were able to resolve the issue and provide you with the correct items and missing caps, I sincerely regret the delays you experienced. Please rest assured that this is not a typical occurrence, and we are continuously working to improve our processes to ensure a smoother experience for all our customers.

Thank you for your understanding, and I truly hope you’ll consider giving us another chance in the future. We value your feedback and will use it to make meaningful improvements.

Classificada 5 em 5 estrelas

Wheels

Very happy with the service provided, Great communication, Really fast delivery, recommend the service they provide.

13 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional service

Bought my first car back in may, the alloys were completely messed up when I got it. Wheelsmart did an exceptional job restoring them for a good price. Would highly recommend, they made my car look presentable instead of beaten up!

17 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service

Wheels received in two days and have transformed my BMW. Very knowledgeable staff when answering queries. Highly recommended and I will be using them again.

16 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great communication from the company…

Great communication from the company from start to finish, wheels delivered the day after ordering plus they came with BMW center caps and the M inlay badge for the spoke. Great company to deal with.

17 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

What can I say about wheel smart they…

What can I say about wheel smart they have helped me out on a bmw 5 series and today for my 3 series rang them yesterday afternoon and I got new wheels on my car this morning men are very friendly and helpful good price as always would 100% use them again thanks again team car looks great now

18 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great company to get your alloys from

Great company to get your alloys from.
Have been looking for a new set of alloys since mine were damaged but also wanted an upgrade and came across Wheel smart and was about to get the alloys I wanted for a while.
Got the new alloys with two days of purchasing them and they came with the caps and badges for the alloys.
Definitely recommend to friends and family.

14 de maio de 2024
Opinião espontânea

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