Whiskey Bidders Opiniões 

928
•
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Brilliant service from people who really know about whiskey. It is an absolute pleasure to do business with Whiskey Bidders.

Classificada 5 em 5 estrelas

The process was so easy and the bottles were exactly as described, Ian was very helpful when u was collecting my purchase. Would highly recommend whiskey bidders for anyone looking for a nice bot... Ver mais

Classificada 5 em 5 estrelas

I've sold items and at all times it was easy. Whiskeys were collected as arranged and payment was received promptly Ian at all times gave a pretty accurate selling price

Classificada 5 em 5 estrelas

Why 5 stars?? Well, if you have ever had the good fortune of dealing with this company, you will know it's a start to end excellent experience. Presentation of the lots is impeccable, ease of navig... Ver mais

Informações sobre a empresa

  1. Casa de leilões
  2. também em
  3. Leilão online
  4. Loja de bebidas alcoólicas

Sobre Whiskey Bidders

Escrito pela empresa

Whiskey Bidders are based in the Republic of Ireland, are 100% Irish-owned and are the people you need if you are selling or looking for premium Irish and international whiskeys. We pride ourselves on our whiskey expertise, our outstanding customer service and achieving leading hammer prices for our sellers. We have a super slick website which is simple to navigate, running 10 auctions per calendar year from our Irish offices.












Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

928 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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4,9

Todas as opiniões

(928)

69 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

quick service, legitimate business

I’ve had an excellent experience with Whiskey Bidders! The platform is incredibly user-friendly, making it easy to browse, bid, and track items. The range of products available is impressive, from collectibles to electronics, and the auction process is smooth and transparent. Customer support is responsive and helpful, which adds a lot of confidence when participating in auctions. I’ve successfully purchased multiple items at great prices and would highly recommend this portal to anyone looking for a reliable and enjoyable auction experience. Truly a five-star service.

Darek

6 de dezembro de 2025
Classificada 5 em 5 estrelas

Top company

Top company. Absolutely fantastic communication. If you have any queries, issues, doubts, just get in touch and the company will put you at ease. Ian, whom I believe to be a director, called me via mobile phone, had a very welcoming, warm attitude and was more than willing to listen. Looking forward to future dealings.

21 de novembro de 2025
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Resposta da Whiskey Bidders

That's a super review, thanks a mill for taking the time to do it for us. Cheers!

Classificada 5 em 5 estrelas

Excellent correspondence even for me…

Excellent correspondence even for me that had never used this platform before .
As described ,packed safely and a very wide range of lots available to suit all pockets .

12 de novembro de 2025
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Resposta da Whiskey Bidders

Very positive review, thanks Carole. Great to have you on board. Cheers!

Classificada 5 em 5 estrelas

Overall best in the biz

Whether buying or selling, Ian and crew do an amazing job to make sure you get the best value and experience. I can't recommend them enough!

16 de novembro de 2025
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Resposta da Whiskey Bidders

Thanks Jeff, good of you to take the time to review us, much appreciated!

Classificada 5 em 5 estrelas

whiskey auction

Very easy way to sell your whiskey. Really easy to contact whiskey bidders with any questions regarding my sale.

2 de novembro de 2025
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Resposta da Whiskey Bidders

Thank you for the 5star review, much appreciated!

Classificada 1 em 5 estrelas

Item never delivered but paid for in full.

I have been a returning customer of Whiskey Bidders, but my most recent experience has been extremely disappointing and raises serious questions about how this company handles its responsibilities to customers.

I purchased a bottle and paid in full, including shipping. The item was never delivered. There was no attempted delivery, no contact from the courier, and no update from the company. I had to chase every detail myself just to establish what had happened.

After several days of silence, I was eventually told that the parcel had been “returned damaged,” yet no courier report was provided.

What concerned me most was the company’s response. Despite the fact that the goods were never delivered, Whiskey Bidders insisted they had no responsibility because I did not purchase additional insurance. In practice, this meant they treated the entire loss as my problem.

From my perspective, this creates the clear impression that the company is operating as though their internal terms override Irish consumer law, which states that the seller remains responsible for ensuring goods are delivered intact. Their approach suggests that unless you pay for extra insurance, they believe they have no obligation to provide the level of consumer protection required by law. That is not how reputable businesses should operate.

Throughout the process there was no proactive communication, no transparency, no courier documentation, and no willingness to resolve the matter professionally. Every update had to be chased, and even basic information such as the location of the parcel was delayed or unclear.

This experience has seriously undermined my confidence in the company. In a community built on trust and reputation, the handling of this matter fell far below the standard one would expect.

After reading your post,
Nothing you’ve said changes the key fact: the item I paid for was never delivered to me. Under Irish consumer law, the seller remains responsible until goods are actually delivered intact.

No internal Terms & Conditions, “opt-outs”, or optional insurance can override that. Irish law protects the consumer—whether Whiskey Bidders agrees with that or not.

Your refusal to remedy a clear case of non-delivery has now been referred to the relevant authorities.

I stand by my experience and my review.

13 de novembro de 2025
Opinião espontânea
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Resposta da Whiskey Bidders

Thank you for your review. We share your disappointment and understand your frustration and annoyance that your bottle got broken in transit, it is the last thing we would want to see happen and to be fair it was the first breakage during shipping that we have had this year. We put a lot of effort into packing bottles as well as we can, and many of our 5star TrustPilot reviews mention this which is great feedback to get. As we have explained to you via email, DPD did not let us know that your parcel has been damaged and held at one of their depots, they have apologised for this and have promised to retrain the staff at that depot on this matter - I sent you on the email that we got from DPD (it seems that they don't do 'reports' on damaged parcels), they ship thousands of parcels each day and if a parcel gets damaged they put it to one side and then return it to the sender when they get a chance. If we had known we would of course have contacted you about it immediately.
Just to re-iterate what we said to you via email - we are very clear that if you do not avail of our insurance cover then shipping is ENTIRELY at your own risk. We mention this in our Terms & Conditions (which you would have agreed to when you registered on our website), it is clearly visible on our Shipping Guide (in bold type) AND you actually chose NOT to avail of it by 'opting out' (you have to untick a box to opt out of our shipping insurance) so even though we are sorry for your loss we are not liable to cover it unfortunately. Other online whiskey auctions operate in the same way as we do, though some make shipping insurance mandatory so that every buyer has to pay it.

Classificada 5 em 5 estrelas

Great

Great. Everything very smooth. Went exactly as the website had described.

4 de novembro de 2025
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Resposta da Whiskey Bidders

Super review, thanks Susan!

Classificada 5 em 5 estrelas

Very fast delivery

Very fast delivery. A1 service.

3 de novembro de 2025
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Resposta da Whiskey Bidders

Thanks Willie, one of our internal KPIs is to get parcels delivered safely as soon as possible. We do our best also to pack bottles really well for shipping to ensure safe shipment.

Classificada 5 em 5 estrelas

Super fast delivery

Super fast delivery

7 de novembro de 2025
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Resposta da Whiskey Bidders

Thanks Michelle, we do ship as soon as we can as we want our valued customers to get their bottle(s) as soon as possible. As noted in other positive TrustPilot reviews we pack the bottles really well to ensure no damage occurs during shipments.

Classificada 5 em 5 estrelas

Top class service

Exemplary service from Ian at Whiskey Bidders. Would have no hesitation in recommending Ian and his team. Will definitely be a returning customer.

6 de novembro de 2025
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Resposta da Whiskey Bidders

Super review, thanks Mark!

Classificada 5 em 5 estrelas

Top class

Great business to deal with. Simple transaction.

4 de novembro de 2025
logótipo da Whiskey Bidders

Resposta da Whiskey Bidders

Super review, thanks for that. We do our best to be as easy to deal with as possible and Customer Service is very important to us.

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