whitehothair.co.uk Opiniões 

23
•
TrustScore: 3.5 em 5

3,3

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Classificada 1 em 5 estrelas

Terrible reaction to these products. The sulfate ?? Itchy, headache, mucous cough, flushed face. Returned to my old shampoo. I did contact customer care as they suggest below. Gave them a full br... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Expecting great results on my grey hair …… shampoo smells delicious, lathers well but oh dear my skin has reacted. My scalp is so incredibly itchy, little blisters have appeared, now spread behind my... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I love the products and the condition of my silver hair has definitely improved since using the range. I’m a big fan of the Lifeshine Oil - a little really does go a long way. Customer care is also... Ver mais

Classificada 5 em 5 estrelas

White Hot shampoo and products certainly make your hair feel luxurious. I like to use a variety of shampoos but I always turn to my White Hot products before special occasions. Ordering on line is ver... Ver mais

Informações sobre a empresa

  1. Loja de produtos para cabelo

Escrito pela empresa

White Hot is a range of 9 luxury products made in the UK specifically for the wants and needs of white and grey hair, all with a delicious signature fragrance. Designed to nourish, hydrate, boost brightness, volume, bounce and shine, White Hot celebrates ageing, ditching the dye and above all...choice.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

23 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,3

Todas as opiniões

(23)

10 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Terrible reaction to these products

Terrible reaction to these products. The sulfate ?? Itchy, headache, mucous cough, flushed face. Returned to my old shampoo.

I did contact customer care as they suggest below. Gave them a full breakdown of my experience, which was prolonged (over about 4/5 weeks) debilitating and confusing. I am still scratching my scalp and finding scabs. I did think they might acknowledge my reply - after all, they requested it. Perhaps they should consider refunding the cost of the tube of shampoo and the conditioner I bought. It would be a small thing
This company have contacted me with a very kind reply. They refunded my shampoo money immediately and I’ve submitted a copy of my delivery note from Amazon for the conditioner .
All together it has been an unfortunate event. My reaction was quite extreme and as all the ingredients are safety tested it’s difficult to know what to. Still, I thank them for their response

5 de setembro de 2026
Opinião espontânea
logótipo da whitehothair.co.uk

Resposta da whitehothair.co.uk

Hello, I am sorry you've experienced a reaction to our products, please do contact us customercare@whitehothair.co.uk so that we can discuss it further. kind regards, Jayne
Hello again, I am so sorry your response hid in our spam and of course we will refund you for the products you are unable to use. i have since replied to you direct. kind regards. Jayne

Classificada 2 em 5 estrelas

Can’t use

Whilst these products made my hair look good I too started to get a very dry itchy scalp and some sores., also getting a lot of hair loss. I’m now using an all natural shampoo and conditioner and my hair and scalp are so,much better.

28 de junho de 2026
Opinião espontânea
logótipo da whitehothair.co.uk

Resposta da whitehothair.co.uk

Hello, I'm sorry to hear you didn't get on with the products you tried, please do contact us at customercare@whitehothair.co.uk so that we can help you further. Jayne

Classificada 5 em 5 estrelas

Long-lasting shampoo bars

I have been using the shampoo bars for a long time and I love them. Great lather and the bars last for ages. My hair feels clean and looks quite shiny and I dont have to buy plastic bottles any more.
I'm thinking of trying more products for my thick, wavy hair, but not quite sure which.
Anyway, thanks White Hot Hair.

19 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Don't bother

Don't bother . I bought x2 shampoos and x2conditioners , hair mask and whooshing cream. They are all now o vinted as they have cused my scalp to go dry and itch like crazy. Back to good old john frieda for me

7 de junho de 2026
Opinião espontânea
logótipo da whitehothair.co.uk

Resposta da whitehothair.co.uk

Hi, I'm sorry our products didn't suit your hair. We always recommend starting with one or two products to see how you get on, but if we can give you any more advice on how to get the most out of the products you've chosen do email us at customercare@whitehothair.co.uk and we'll be happy to help.can

Classificada 2 em 5 estrelas

White Hot ....Not

These are not luxury products. After two weeks the can dry out your scalp. I developed sores on my scalp after a couple of weeks. I have never had a previous problem. Hair should feel squeaky clean after shampoo not dry and coarse. You have to use the conditioner or mask to add a bit of softness. Disappointed

1 de maio de 2026
Opinião espontânea
logótipo da whitehothair.co.uk

Resposta da whitehothair.co.uk

Hello, I am sorry that our products haven't suited your hair and I do hope you will contact us at customercare@whitehothair.co.uk so that we may speak to you about it, kind regards, Jayne

Classificada 5 em 5 estrelas

Simply Amazing!!

Tried White Hot Hair products for the first time only at the start of last week and I can't praise them highly enough. They've brought body and flexibility to my hair, together with a healthy shine and I haven't had to touch it up throughout week as it's held its style ALL week. I have fine hair and these products acted like scaffolding. My hair has never looked or felt better.

4 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I love this brand

I love the products and the condition of my silver hair has definitely improved since using the range. I’m a big fan of the Lifeshine Oil - a little really does go a long way. Customer care is also first rate - super responsive (even on a Saturday !). Love this brand !

4 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

White Hot Hair

I have used many times and tried most of shampoos & conditioners! My favourite is glorious shampoo & whip mask which is amazing
My hair has been very slow turning grey But it’s the wirey kind so whip mask amazing
I think over the last year I’ve tried most of the products

18 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I am disappointed as i had high hopes…

I am disappointed as i had high hopes that this product would make my grey hair glossy and conditioned, but its awful!! My hair looks like wire wool now, weightless and sticking out like a white bush! I would like a refund,pleaee, as it is not at all as good as i was expecting.
Further to the above, the Customer Care team have resolved my problem and i am very happy with their quick response and help.
It was a shame that the product did not suit my fragile hair, but the customer care is excellent. Thank you!

23 de fevereiro de 2026
Opinião espontânea
logótipo da whitehothair.co.uk

Resposta da whitehothair.co.uk

Hi, thank you for your email to customer care. I am sorry you didn't get on with our products and glad that we were able to resolve this for you,

Classificada 3 em 5 estrelas

Website hard to read..

I like the products they leave the grey in my hair looking bright and shiny. However, here is some feedback, your website is difficult to read, the font is too small and light in colour. As this is a product mainly used by women of a certain age I think you need to look at the usability of your website. This lead to me purchasing 4 shampoos, I thought were 2 shampoos 2 conditioners, I was deeply disappointed when I discovered this as they were for Christmas presents to person who was familiar with the brand. The staff were really unhelpful and offered no solutions. I had to buy the conditioner of Amazon as it worked out cheaper because of posting costs in the end. I’m not being funny but who would just buy 2 shampoos?!?

22 de novembro de 2025
Opinião espontânea
logótipo da whitehothair.co.uk

Resposta da whitehothair.co.uk

Hello, I'm sorry you were disappointed with our response as we didn't have a special offer on two conditioners. Thanks also for your feedback on our website, we will look again at the legibility of our product descriptions. We're glad you find the products good for your hair and we do appreciate all feedback, positive or not!

Classificada 5 em 5 estrelas

So far so good after one use

I have only used this product once but can already see and feel an improvement in my hair - which is quite thick and coarse. It is noticeably softer and brighter. I have sensitive skin and psoriasis but have not had any adverse reaction. So far so good!

9 de setembro de 2025
Opinião espontânea
logótipo da whitehothair.co.uk

Resposta da whitehothair.co.uk

That's great to hear, we're glad your hair is softer and brighter.

Classificada 2 em 5 estrelas

Expecting great results on my grey hair…

Expecting great results on my grey hair …… shampoo smells delicious, lathers well but oh dear my skin has reacted. My scalp is so incredibly itchy, little blisters have appeared, now spread behind my ears and down my neck!! Upon looking at the list of ingredients…..Formica acid 😳 that’s what red ants sting you with!
Think carefully before using……I have never reacted like this before!

1 de setembro de 2025
Opinião espontânea
logótipo da whitehothair.co.uk

Resposta da whitehothair.co.uk

Hi Lesley, I am sorry you have experienced a reaction to one of our products, please do contact us at customercare@whitehothair.co.uk if you would like to discuss it further and in the meantime, we'd just like to reassure you that the low level of formic acid in this product is from a vegan material where it is used to preserve and maintain its pH balance.

Classificada 2 em 5 estrelas

Not what I expected

I was sceptical but it was only me but I was glad to read. The other reviewers said their hair was dull and mine was also quite lank and had to wash it several days in a row. Or say after the last time my head was itchy and I’ve gone back to my original shampoo. I didn’t see any difference in this product on my grey hair. I have written to the company, just waiting to see what their comments are. I wouldn’t recommend this item.

18 de agosto de 2025
Opinião espontânea
logótipo da whitehothair.co.uk

Resposta da whitehothair.co.uk

Hi, I'm sorry to hear you didn't get on with our product. Please do drop us an email at customercare@whitehothair.co.uk if you would like to discuss your thoughts further.

Classificada 2 em 5 estrelas

Made hair dry and frizzy …

I bought the shampoo and conditioner after seeing online advertisement. It arrived quickly but I found the shampoo extremely drying and it didn’t brighten my white hair at all. It made it so dry and frizzy that I dare not keep using. I would not recommend

27 de julho de 2025
Opinião espontânea
logótipo da whitehothair.co.uk

Resposta da whitehothair.co.uk

Hi Deborah, I'm sorry to hear you didn't love our products. Which shampoo did you try? Our products contain hydrating ingredients, so it surprises us that your hair felt dry. We suggest using Glorious Shampoo and Luminous Conditioner as your regular combo and swap in Brilliant Shampoo every few washes to combat brassiness.

Classificada 5 em 5 estrelas

Great products

I use Glorious Shampoo, Infinity mousse, Shooshing crème and the bars are great for travelling - all brilliant products, even my hairdresser comments on the good condition and colour of my hair.
Excellent customer service when I’ve contacted them and delivery is always so quick.

13 de julho de 2025
Opinião espontânea
logótipo da whitehothair.co.uk

Resposta da whitehothair.co.uk

Thank you, Lorraine! That's so great to hear.

Classificada 5 em 5 estrelas

Fantastic results in my white hair.

Fantastic results in my white hair.
I have the Brilliant Shampoo and the Glorious Shampoo.
My hair has been totally revitalised!
Full of body, healthier and luminous.
Better than it's looked in a very long time!
I will definitely buy more

8 de julho de 2025
Opinião espontânea
logótipo da whitehothair.co.uk

Resposta da whitehothair.co.uk

Hi Christine, that's wonderful to hear! Thank you so much.

Classificada 2 em 5 estrelas

My goods arrived in a bit of a state

My goods arrived in a bit of a state, the bars were not in their box (the box was flat, as though unused) and the bars were dented and scufffed.

I was very much looking forward to using these products as I can no longer get what I used to buy, in the UK.

The shampoo smells fantastic and lathers well, the conditioner is not overly oily at the time of use. Afterwords though is a real let down, my normally glossy natural grey hair is dull and yellowish, I’ve had to wash my hair twice as it feels greasy after just a day - usually I wash my hair every four days.

I’m really disappointed, I cannot recommend these products and I will not be buying them again. Returns can only be for unused items, so I can’t return them either - £££s wasted.

3 de fevereiro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Reaction to the shampoo…

I notice in the reviews that someone has asked if anyone has had a reaction to the shampoo. I certainly have. My head has become more itchy as time has gone on and now my hands are also itching after using the product. I rinse well too.

6 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

White Hot shampoo and products…

White Hot shampoo and products certainly make your hair feel luxurious. I like to use a variety of shampoos but I always turn to my White Hot products before special occasions. Ordering on line is very simple and delivery prompt. I recently had occasion to contact by email and the response has been excellent.

18 de dezembro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Goods arrived late & damaged

Despite repeated attempt to contact the co, messaging, emails (phone none functional). No response when trying to chase up non delivery of £60 + worth of goods I ordered.
Edit, goods arrived on the 12th. 2 tubes ruptured as not well packed. I finally made contact though FB page, respondent helpful. No explanation as to why my emails didn't land, BUT they have replaced with 2 new tubes and a gift 24 hrs later. Now to try the goods!

12 de dezembro de 2024
Opinião espontânea

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