Horribly clunky phone case. the super thick black border makes it difficult to swipe down to see the time or notifications. DO NOT GET if you have SENSORY issues. will have to get used to this unfortu... Ver mais
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Leia as opiniões dos outros
seriously aggravated with the customer service on this team. my friend tried to return her purchase (within the given return policies), emailed twice and still hadn't gotten a response. I decided that... Ver mais
I've used these cases since the iPhone 11 pro max. My phone has never cracked or shattered in these cases. I've even accidentally dropped it from a 3rd story lol (it was perfectly untouched no scratch... Ver mais
A empresa respondeu
I’ve always loved Wildflower cases for their stunning and unique designs. My most recent purchase arrived with a scratch, but their customer service was amazing—they responded quickly and issued a 3... Ver mais
Informações sobre a empresa
Escrito pela empresa
Wildflower cases are unique and one-of-a-kind just like you. Accessorize your iPhone with the limited edition cases designed by Devon and Sydney Carlson.
Informações de contacto
812 Mitchell Road, 91320, Thousand Oaks, Estados Unidos da América
- 888-317-5595
- support@wildflowercases.com
- wildflowercases.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 16% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good product, but customer service could be better
I bought the Orchid case and the camera bling for my iPhone 16. The quality is good overall, though I’d say the products are slightly overpriced. The design is created by sticking a piece of fabric to the inside of the case, which feels a bit unusual. It isn’t glued completely flat either, but it’s not noticeable once the case is on the phone. It still looks good overall.
Customer service wasn’t great. I tried to cancel my order so I could change something, and their policy says you must cancel before the order ships to get a refund. However, the only way to cancel is by email, and it took them about 2.5 days to respond. Luckily they replied before the order was dispatched, but the delay still wasn’t ideal. By that point I decided I'd rather just stick with my order as it was, especially as I'd have to wait for shipping as well.
I ordered from the UK and delivery took 10 days, which was within the timeframe they stated, so I was happy with that. That said, the slow email response makes me concerned about how easy it would be to arrange a return if I ever needed to.

Resposta da Wildflower Cases
I absolutely love Wildflower
I absolutely love Wildflower. They are the most courteous and friendly company I’ve ever dealt with. There phone cases are beautiful and extremely durable. I will definitely keep ordering from them.

Resposta da Wildflower Cases
Great product
Great product! it was shipped and received in good time.
When I mistakenly ordered the wrong size, return for merchandise swap was handled quickly and easily
Wonderful company to work with!
can't get enough 🌟
couldn't help it, bought another case about two weeks ago—it was on sale! fast shipping, got it in just 1 week, considering i'm overseas. i'll never get tired from using these cases 💘 wf girlie for life :)
all time favorite cases!!
These are my all time favorite cases!!
They are so unique and stylish everyone asks me where I got them from.
The designs have always been ahead of their time.
Imagine I had 4 for my previous phone and now that I got a new one I’m starting my newest collection ❤️
the cases are soooo pretty
the cases are soooo pretty! I love it so much! and I’ll continue to buy cases from you forever ❤️❤️ cause literally everything was so good also the shipping was so fast!
terrible case had studs fall off after…
terrible case had studs fall off after a few weeks was told someone would get back to me with refund and nothing. will open dispute with my bank. avoid
Horrible customer service and case quality
I have used their cases for over a decade and never had a problem until the iPhone 16 Pro Max cases. The cover of the visual intelligence button, and whole button itself has fallen off of my last two cases. Each one lasted 6 months. The first time I didn’t think much of it and just ordered a new one. The second time I realized it had to be an issue with the case design, and I contacted their customer service and was told my case was still under warranty and to send a video of the issue. After I did that, it has been complete silence for weeks. Their initial customer response is AI, it is almost impossible to get in contact with a human. Absolutely horrible they sell defective cases and will ignore people reaching out for support instead.
Exceptional Customer Service
I placed an order for a phone case, but then had to get a new phone so I wanted to make an exchange. I ended up in the hospital for weeks and missed the exchange window, but they very kindly made an exception for me and let me exchange my case for the correct size! Everyone was so incredibly nice during the emails back and forth and helped me get what I needed to fit my phone! I got my correct size case in the mail and I love it so much! I’ll definitely be buying from them again in the future!! Exceptional customer service!!!!!
Kim was very helpful and kind
Kim was very helpful and kind, resolved the issue quickly!
missing phone case replacement
I ordered the fruit tart phone case back in November, however it got to January and I had never received it as it had gotten lost in mail. I contacted wildflower customer support and they had responded almost instantly, they were more than happy to help and sent me a replacement. I’ve now received and love it.
Wildflower Camera Bling Replacement
One of my camera bling lenses from Wildflower fell off. I contacted customer service regarding this since I recently purchases this item. Jackelin offered to replace the item and was very kind. I am very happy with my experience with Wildflower's customer service and will continue to support this business. I always appreciate when brands listen to buyer's concerns and offer solutions :)
Case broke rather easily
Case broke rather easily, but phone was protected. Worse phone case I have ever had. Customer support at this company does not exist, by phone or email, simply no response by phone and emails will get a response but will not answer any question. One of the worse companies I have ever dealt with.
This company is a scam
This company is a scam. Order at your own risk. I ordered a case 2 months ago and have yet to receive it. I requested a refund but have been repeatedly told they can’t issue a refund because the order has already shipped yet they are unable to provide me with any tracking info. You are unable to speak with anyone because the contact number for the company sends you straight to voicemail. DO NOT ORDER FROM THIS COMPANY.

Resposta da Wildflower Cases
Terrible customer service
Terrible customer service. Misrepresentation of case color and quality. Do not recommend. Based on my purchase and experience with the company I would think most reviews online are AI or bot generated.

Resposta da Wildflower Cases
I ordered a phone case that was 50…
I ordered a phone case that was 50 dollars which came with free shipping. Then the website offered a 15% discount which brought down the price which at the time I thought was great. This ended up making the order 90 dollars as free shipping is only for orders above 50 dollars….. I immediately emailed them to return it and they said it had already been shipped and there was nothing they could do. Very annoying system and they were not helpful. Not a great experience

Resposta da Wildflower Cases
Horrible customer service
I tried reaching out for an exchange atleast 4 times with little to no response my package has now been returned and I haven’t even gotten my money back or know if my exchange has been granted!! horrible customer service the online exchange portal wouldn’t even work. do not recommend
The quality was great until my most…
The quality was great until my most recent order. The fabric was not adhered to the case properly. Contacted customer service and was advised that it doesn’t meet their definition of a defective product. The aesthetics of the case is everything to me. Wont be purchasing again!
personally wouldn't buy again
these cases have been trending for a while now and there was a lot of hype around these iphone cases at some point and I'll admit, some are cute ones. I like that they do collabs with influencers but as far as quality goes they are made very cheap. the inner lining (pattern) part of the case is just thin fabric. I do not do anything crazy or excessive with my phone, just day to day stuff but there is already mould on the inside of the case on the fabric after around a year of usage. the pattern is also off centre and for the price point I think there are better brands with higher quality products out there.
I ordered a case and phone charm from…
I ordered a case and phone charm from them and charm broke. I emailed them telling them about situation and this amazing person, Jackelin, from customer service, helped me immensely. Wildflower Cases replaced the phone charm and were extremely understanding and professional with their customer service. The products are definitely worth the price in my opinion and the customer service is even better. Thank you so much for making my year <3 Also give Jackelin a raise because she deserves it and she’s amazing.
Anya K.
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