It was extremely well executed. The staff we had for witnesses, were excellent at walking us thru the online signing process. Especially since I am technology challenged!!!! It was very easy filling... Ver mais
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No jargon. Questions clearly stated Able to take my time completing form. Not rushed to sign until I am ready. Forms relating to health and property powers of attorney explicit so that chosen individu... Ver mais
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It is not a matter of what went wrong, it is a matter of marketing overkill. I am working through creating a will on my own timeline and I find the constant presence of irrelevant Willful prompts in... Ver mais
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I am an older person and I hate that AI is used in everything but I have to admit I used it on your site and I got answers that were very helpful and if I couldn't figure it out they kept trying so... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Willful is an online tool that helps Canadians create legal estate planning documents such as their Last Will and Testament, Living Wills and Power of Attorney Documents or Personal Directives. Designed with the user experience in mind, Willful offers step-by-step guidance to create fully legal documents at a fraction of the cost and time spent with a lawyer. Willful customers can come back to their dashboard to update and edit at any time. More than half of Canadian adults do not have a Will. Willful is on a mission to make the end-of-life planning easy and accessible to shrink this number down to zero. Because every adult needs a will. Address listed is our operational headquarters. Please note we are not a law firm.
Willful - Easy Online Wills
Escrito pela empresa
- Create a legal will in 20 minutes online
- Online Wills, Your Way. Easily Update Your Will Anytime.
Easy updates, anytime.
Easy updates, anytime.
Easily update your will anytime, so your estate plan can change as your life does!
Informações de contacto
488 Wellington Street West, M5V 1E9, Toronto, Canadá
- 1-(888)-213-0516
- support@willful.co
- willful.co
4,4
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Thorough but very easy to use
Thorough but very easy to use. Can log out and back in as needed and is convenient. Clear instructions and covers range of related topics.
29 de março de 2026
Julie Nash made it so easy
Julie Nash made it so easy, she sure knows her job.Very helpful, very personable, and very friendly.
8 de abril de 2026
Resposta da Willful
Hi Jeannie,
Thank you so much for the 5-star review! We are absolutely thrilled to hear that Julie Nash was able to help you navigate the process with such ease.
She truly is a star, and we will be sure to pass along your kind words to her—she'll be so happy to hear that her friendly and personable approach made a difference for you! Making the will-writing process simple and approachable is exactly what we strive for.
Thanks again for choosing Willful!
It was extremely well executed
It was extremely well executed. The staff we had for witnesses, were excellent at walking us thru the online signing process. Especially since I am technology challenged!!!!
It was very easy filling out the will, and was very helpful since I could not leave the hospital. Very affordable.
Thank you for providing this service.
14 de abril de 2026
Opinião espontânea
Resposta da Willful
Hi Carla,
Thank you so much for the 5-star review! We are so incredibly happy that we could be there for you during such a challenging time.
It is wonderful to hear that our team was able to help you navigate the process smoothly and that the online signing was easy to manage, even from the hospital. Making these legal documents accessible and affordable—regardless of technology experience or location—is exactly why we do what we do.
We’re glad we could provide you with that peace of mind.
Wishing you all the best!
Amazing customer service!
I purchased my willful package while they were having a print and ship promotion! Unfortunately, I realized that the print and ship deadline didn’t work with my family circumstances (baby due later in the year) . I reached out to the Willful team with my situation and the ask for the print and ship promotion deadline to please be extended. I got a kind, quick and thoughtful response confirming that they were able to do that for me so that the will I write will be relevant and updated for my family situation.
My feedback is to remove the deadline when offering print and ship promotions and/or give the ability to recognize unborn children into Willful wills.
Thank you so much Willful team! I’m so impressed by your incredible customer service and easy instructions. I feel very comfortable starting the will writing process!
6 de abril de 2026
Resposta da Willful
Hi Arin,
Thank you so much for the 5-star review! We are so happy we could help accommodate your growing family—and a huge congratulations on the new addition coming later this year!
That "peace of mind" is exactly what we aim for, and we’re thrilled our team could give you the flexibility needed to ensure your documents are perfectly timed for your situation.
We also really appreciate your feedback regarding the deadlines and the inclusion of unborn children. We are always looking for ways to make the process more seamless for families in transition, and I’ve shared your suggestions directly with our product team.
Best of luck with the rest of your pregnancy!
Everything was very clear and concise
Everything was very clear and concise. The plan is affordable and appears to have great follow through.
I find I am enjoying living instead of worrying about dying.
Thank you!
Donna Jean Walker
4 de abril de 2026
Resposta da Willful
Hi Donna Jean,
Thank you so much for the 5-star review! We are so happy to hear that using Willful was a clear and concise experience for you.
That is exactly why we do what we do—there really is no better feeling than crossing "wills" off your to-do list so you can get back to enjoying life without that worry hanging over your head. It’s a huge weight off your shoulders!
Enjoy the peace of mind!
I wish I hadn’t spent this money
I wish I hadn’t spent this money. Although I now have a will, the program was very limited in terms of flexibility for my situation. I ended up having to copy and paste it all and then adjust it. Not ideal. For any situations that aren’t straightforward it likely maes more sense to see a lawyer
16 de março de 2026
Resposta da Willful
Hi Christine,
Thank you for sharing your feedback. We’re sorry to hear that the platform didn't offer the flexibility you were looking for and that you felt the need to manually adjust your documents.
It’s important to note that Willful is specifically designed for simple situations. To ensure our documents remain legally robust, we don't recommend manually editing or "copy-pasting" the text. Because Willful is an automated platform, we don't have a legal team that reviews custom changes made outside of our guided flow, and manual edits can sometimes unintentionally impact the legal validity of the document.
You are absolutely right that for any situations that aren’t straightforward, seeing a lawyer is the best way to go. Willful is not a law firm and does not provide legal advice.
We want everyone to be happy with their experience, so we offer a 30-day money-back guarantee. If you’re not satisfied, please reach out to us at support@willful.co within 30 days of your purchase, and we’d be happy to issue a full refund.
We appreciate the honest feedback as it helps us better clarify who our platform is best suited for!
I paid to have my will sent to me
I paid to have my will sent to me, it’s been over a week and have not received it.
3 de abril de 2026
Resposta da Willful
Hi Catherine,
I can confirm that your physical documents have been sent out, and we have just reached out to you via email with more specific tracking details to make sure they get into your hands as soon as possible.
Willful is not a law firm and does not provide legal advice. Once your documents arrive, please remember that they need to be printed (if you haven't already) and signed in the presence of two witnesses to be legally valid. We include a set of clear instructions at the beginning of your documents to guide you through the signing process.
Not a matter of what went wrong
It is not a matter of what went wrong, it is a matter of marketing overkill. I am working through creating a will on my own timeline and I find the constant presence of irrelevant Willful prompts in my Inbox both distracting and pointless. I know where you are, I know how to reach you, hopefully I will know when I actually have to reach you. So, please, dramatically reduce the frequency of emails to me. No other service organization reaches your frequency level.
4 de abril de 2026
Resposta da Willful
Hi Andrew,
Thank you for being so honest with us. I’m sincerely sorry that our emails have felt like "marketing overkill" rather than helpful reminders. That is certainly not the experience we want you to have while you’re working through such an important task on your own timeline.
We hear you loud and clear. I have shared your feedback with our marketing team to ensure we are being more mindful of the frequency of our check-ins. We want to be a support system, not a distraction in your inbox.
To help right away, you can click the "Unsubscribe" link at the bottom of any of our emails to opt-out entirely. We’ll be right here whenever you’re ready to pick things back up, without the extra noise in the meantime.
We appreciate you sticking with us, and we’ll give you the space you need to finish things at your own pace.
Take your time it doesn't have to be done overnight but you will feel better when it's finished
I am an older person and I hate that AI is used in everything but I have to admit I used it on your site and I got answers that were very helpful and if I couldn't figure it out they kept trying so that kind of impressed me I do think people need to know that they need to find out what rules apply in your province and to make sure they're looking them up it might not hurt to tell people that. other than that it was an excellent experience it was easy and a weight off my shoulders
thank you
Carol
3 de abril de 2026
Resposta da Willful
Hi Carol,
Thank you so much for the 5-star review! We love that piece of advice—taking your time really is the best way to tackle estate planning. There's no better feeling than that "weight off your shoulders" once it’s finally crossed off the to-do list!
We completely understand the hesitation around AI, but we're so glad you gave "Willa" a chance. We've worked hard to make sure she's actually helpful and patient, so it's wonderful to hear she was able to get you the answers you needed.
You make an excellent point about provincial rules. Since estate law varies across Canada, we always aim to ensure our documents and guidance are tailored to each specific province. We really appreciate the feedback and will keep looking for ways to make those provincial differences even clearer for everyone.
Willful is not a law firm and does not provide legal advice. If you ever have more questions as you finalize your documents, our human support team is also here to help Monday to Friday, 9 am – 5 pm EST.
Thank you for choosing Willful, Carol!
Everything was very professional and with the help of my sister-in-law because she is very good at these things and I am not so I give all credit to my sister-in-law for doing this for me and for your
Everything was great and also with my sister-in-law‘s help because I am not good at too much with these kind of things so thank you very much. My sister-in-law said everything was very good and professional.
27 de março de 2026
Resposta da Willful
Hi Daryl,
Thank you so much for the 5-star review! We are thrilled to hear that you had a professional experience with Willful.
It sounds like your sister-in-law is a total superstar! We love hearing that she was able to step in and help you navigate the process—we’re just happy we could provide the platform to make it happen for you.
Thanks again for choosing Willful!
Why don't you stop bugging me
Why don't you stop bugging me, you are worse than turbotax. I've paid and my wife and I will complete our (OUR) wills at our leisure. It might take awhile but that's up to us, not you.
3 de abril de 2026
Resposta da Willful
Hi Wayne,
I sincerely apologize for the frustration our emails have caused. We certainly didn't mean to crowd your inbox while you and your wife are working through your plans.
To clarify, these are automated system reminders designed to help users stay on track, but I completely understand that they can feel intrusive when you already have a plan in place.
While these follow-ups are triggered automatically by the system, you can stop them at any time by clicking the "Unsubscribe" link at the bottom of any of our emails. This will opt you out of the automated sequence immediately, allowing you to finish your documents entirely at your own leisure without further pings from us.
Thank you for your patience and for the honest feedback—it helps us improve how we communicate with our members.
Best regards,
Resposta da Willful
Thank you so much for the 5-star review! We’re so glad to hear you found Willful easy to use and that it inspired confidence. That’s exactly the experience we hope to create.
The online step by step process was…
The online step by step process was really easy. The follow-up communication to make sure everything was 100% was thevicingvonbthe cake. Would highly recommend.
30 de março de 2026
Resposta da Willful
Thank you so much for the 5-star review! We’re so glad to hear the step-by-step process felt easy to use, and that our follow-up support helped give you extra peace of mind. Your recommendation means a lot to us.
No jargon
No jargon. Questions clearly stated Able to take my time completing form. Not rushed to sign until I am ready. Forms relating to health and property powers of attorney explicit so that chosen individuals know what is involved. Able to print off forms to allow time to reflect and clarify financial situation. Can do at home so no mobility issues
29 de março de 2026
Resposta da Willful
Thanks so much for sharing this! We're really glad the process let you move at your own pace and that you could take your time working through each section. It means a lot to know that everything felt clear and thorough, and that being able to do it all from home made such a difference.
Great Experience
I’m 87yo so it’s my daughter that did this for me. This is her feed back:
Loved it and very easy to use the app.
Thank you
20 de março de 2026
Resposta da Willful
Thank you so much for your kind review. We’re so glad to hear your daughter found the experience easy to use and enjoyed the platform. It means a lot to know we could help make the process simpler for you and your family.
Resposta da Willful
It looks like we may not have received your earlier review. We appreciate you taking the time to review again!
Pretty good
It was fairly easy to follow. Couple issues is the requirement of another beneficiary. If I die I want 100%to go to my beneficary. Having to put in another name at 1% (your chat suggestion) makes it more complicated. Also way too much emphasis on children. I don’t have any. Also inheritance age…there is no inheritance in my case. Everything is to go to my beneficary.
7 de março de 2026
Resposta da Willful
Thank you for your feedback. We’re glad to hear the process was fairly easy to follow, and we appreciate you pointing out the parts that felt unnecessary or confusing.
We understand how adding another beneficiary, as well as seeing questions about children and inheritance age when they don’t apply to your situation, could make the process feel more complicated than expected. We’ve shared your comments with our team as we continue improving the experience.
While recognizing this is designed as a…
While recognizing this is designed as a cheap alternative to having a lawyer create a will, I would have expected it would inquire as to more details, descriptions and thought. This took me approximately 2 minutes to complete. I would have expected more questions and prompts to create a thoughtful and detailed plan.
16 de fevereiro de 2026
Resposta da Willful
Hi Warren,
Thank you for taking the time to share your feedback. We understand how the experience may have felt too brief, especially for something as important as estate planning.
Willful is designed to make creating a legally valid will more accessible and straightforward by guiding users through a simplified questionnaire and generating documents based on lawyer-approved templates. For some people, that ease and speed is helpful, but we understand that others may be looking for a more detailed and customized planning experience.
We really appreciate you sharing this perspective, and we’ll make sure your feedback is passed along to our team as we continue improving the product.
Please don't hesitate to reach out if you have any other questions.
simple and fast
15 de dezembro de 2025
Resposta da Willful
Thank you so much for your 5-star review! We’re so glad to hear you had a great experience. We really appreciate your support.
Easy to follow----straight forward
19 de fevereiro de 2026
Resposta da Willful
Thank you so much for your 4-star review! ⭐️
We’re so glad to hear you found the process easy to follow and straightforward — that’s exactly what we aim for. Estate planning can feel complicated, so making it clear and simple is really important to us.
If there’s anything that would have made your experience a 5-star one, we’d love to hear your thoughts. Your feedback helps us continue to improve.
Thanks again for taking the time to share your experience!
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